CiiRUS Reviews

Great Over All Product

Comments: I cant say anything negative about CiiRUS to be honest. I have spent a year going through two different software providers to be left 20 units down and on the verge of dropping another 5. I had lodgify and cant complain except their accounting was not strong enough for us and there is a fee i had to pay for a foreign transaction to pay for their service. I felt that was ridiculous even though the fee was small.... Why do i have to pay that?!?! Escapia was supposed to be the best thing for us and it turned into the worst possible scenario. We lost 20 properties due to our direct bookings completely falling off and non existent practically over night when we connected with their channel manager. The accounting piece was excellent but we struggled with every other aspect and it was catastrophic for us. We researched and demoed a dozen software companies and decided on Cirrus. Not only are they a local company, they have a solid all in one solution that includes the channel manager, inbox, and accounting pieces.... I honestly don't think you can go wrong. Not to mention they are budget conscious and their insurance helps pay for the software!

Pros:

I love that the customer service is by far the best ive witnessed. When using lodgify, they are fast but foreign which creates a bit of a challenge on a phone call. I had a horrible time with escapia customer support. They email back a day or so later and never have a resolution.... Ciirus has been quick to respond and being in the states, makes it easy for us! I would highly recommend them simply for this.

Cons:

So far the only thing im not loving is the lack of a mobile app for my team etc and the channel manager not being the strongest ive seen. Although i dont think connecting to all possible channels is conducive to the best traffic either.

Ciirus made us happier

Comments: Overall I am happy with Ciirus. Implementation was a bit rocky- but the team pulled together and really helped us to get it going. I enjoy the fact that we can easily reach out to the team about features we would like to see changed and that our concerns/ critiques are taking seriously as we are the ones utilizing the software on the daily. Everyone is really pleasant to work with.

Pros:

I am really enjoying all of the new updates- I like that the reservation calendar and payments are easy to use and view- the software makes it so that we can easily track our income

Cons:

Some features are clunky- I would love to see the rate sets made easier to implement more dynamic pricing (i.e. allow me to set week days at different rates than weekends etc. for instance if I could select all M-Th bookings for a certain date range to be a certain price). I would love to avoid having to pay for an additional service to come in and price my properties.

Failed Implementation - Know what you are buying

Comments: Overall it was an extremely expensive learning exercise for us. Their onboarding fee is quite high and I'm still not sure what we paid for. Basic implementation training can be achieved with their video training, they scrape the websites of existing bookings on HA to build properties, they use pretty basic templates for websites. As I said we were 5 weeks into implementation. Go Live Day we only had 1 channel semi operational. AirBnB and it was not collecting taxes correctly. TripAdvisor and Home Away followed about a week later but we learned what we thought was their responsibility was really our responsibility to work with the channels to get the changes done. Booking.com was never implemented and it represents 30% of our business so in reality I would say we never really were live. We had many software issue/problems and honestly I expected we would have some. It is software. It was very concerning though when core functionality just didn't seem to work correctly. They advertised on their website an integration with a smartlock company that didn't exist and of course it was the one that we needed. Automated payments weren't very automated... automated emails worked as long as the booking occurred prior to your automated send times otherwise you had to force them to go manually. We found that we were ultimately having to touch ever booking to post payments for AirBnB, to put in door lock codes, to make sure emails were sent and to resend etc.

Pros:

We originally chose Ciirus because we were told they were fully integrated with the channels we did business with and they have features and functionality to support our electronic doorlocks, revenue management, housekeeping and guest portal. Unfortunately, we couldn't get it all working and after about 5 weeks of trying pulled the plug.

Cons:

There are two versions of the software... the SAAS version that they call ONE and a Windows version. ONE supposedly is their go forward platform but it is difficult to use from a booking/reservation management standpoint and while the Windows version does a pretty good job for callin reservations it lacks all of the functionality of One. We found ourselves bouncing from screen to screen to find reservations and manage the components of the reservation that are needed. The user experience has you opening lots of different modules to be able to get details you need. Very disjointed. Guest communication is a big deal for us... SMS we never could get working and were told it only works with their CRM for automated messaging... you can't send an SMS on the fly if you needed to quickly reach out to a guest. None of the messaging is connected to the booking itself so you don't know what is scheduled to go out or what has been sent without jumping through hoops to get it. They have integrated the AirBnB messaging but again it is separate, not part of the booking and you have to jump to a different module and filter things to get what you need. Ask they why you have to use Mailchimp. Taxing for ABB does not work if you have ABB remit only a portion of the taxes and pass the remaining taxes onto the property manager to file. Booking.com has to have a very specific setup (if you use Group Home in Booking.com you will need to change) that we found at the last minute.

Ciirus

Pros:

Ciirus is a great software for vacation homes rental and property management. It is easy to use and the customer service is good.

Cons:

It is somtimes a little slow and the website link to it should be more customizable.

Constantly improving

Comments: I like that Ciirus still feels like a family run business. They clearly care and remain approachable as they grow year on year. All the staff seem committed and passionate in working toward more innovative and better software.
In the past their enthusiasm to improve too much too quickly didn't always work out well but more recently they have grown their team and Im seeing lots of good upgrades and additions. Too many to keep up with sometimes.

Pros:

I like that I have full control and can easily correct entries and manipulate booking data. Some other softwares makes both difficult. I love useful little features like Set Booking Total. Also that there are constant improvements. Cirrus do listen and react to their clients comments.

Cons:

I'm a Mac user and Ciirus has always been PC based so the first 6 years were problematic. The long awaited Ciirus 1 has addressed that problem, but still has a way to go to be as responsive as the desktop version. I wish there was the ability to more permanently customize the booking schedule, reports, etc to my specific needs (perhaps it's a Mac trait:). Also to be able to customize the appearance and lay out of owner statements which are IMHO too long and confusing.

An essential part of our day-to-day management & organization

Pros:

Ciirus plays an essential role in the daily management and coordination of our business as a whole. It's a one stop shop for management, marketing & accounting for our vacation rentals and management. Accessible to all our team and with round the clock support from the Ciirus staff it comes highly recommended.

Cons:

The VRBO integration needs work and is less accessible than Airbnb

Great vacation rental software

Pros:

Having used CiiRUS for number of years, the vacation rental software is excellent. It has some excellent features for e.g. calendar integration, custom reporting, field operations and a beautiful CRM / UI to go along with it. It has a good task list for maintaining cleaning schedule. It connects seamlessly to AirBNB, Booking.com and many other platform providers to give managers and operators and easy to work with system.

Cons:

Pricing can be a bit stiff if you are looking to deploy widely across your hotel chain, there is an opportunity to optimze the sales pricing here

Best Software Yet and Getting Better

Comments: Love it! The onboarding team has been beyond great!

Pros:

Everything especially how customizable it is!Accounting is top notch and not found in others

Cons:

The integration with other channels and optionalSoftware was a bit bumpy.Takes a bit to get in the flow and get moving on Ciirus …not a negative just some info to be aware of.

CiiRUS- A Great Property Management System

Comments: It has been a great experience and has improve our overall property management offering

Pros:

ease of use and constant upgrading of services

Cons:

some communication issues during airbnb transition

The best system

Comments: I used Ciirus since the beginning for my Company and I love it.

Pros:

We don't use it integrated with others apps.

Cons:

Super easy to use, friendly. Everybody from my company uses it.

CiiRUS

Comments: I was told that data mitigation and setup would be easy. It ended up being extremely time consuming and a daunting task, so I decided to PAY EXTRA to have the CiiRUS team do it for us. I later found out that even after paying, they still needed me to go in and fill out a bunch of info that was already listed on our current platform. There is also a long wait for training sessions and the user manual is, in my opinion, not clearly thought out and overly complicated to follow.

Pros:

It links directly up with Airbnb & HomeAway which makes my life easier since I can use one platform to update all my listings. They also offer email marketing which is nice.

Cons:

The on boarding process is horrible. The onboarding team wasn't very helpful at all and weren't willing to connect with my current software's API.

I am extremely disappointed in CiiRus as a whole and wish I had made a different choice

Comments: My main reason for choosing this expensive platform and not a cheap, simple channel manager was for the task management and back end accounting. The task management part works only to set up tasks and assign it to a property. But there is ZERO integration into the accounting software. So my worker cannot perform the task, set his hours for it or upload receipts and say how much he spent. So, instead of doing things once within a spreadsheet program I am forced to do everything twice. I am fairly new to this software (2 months in and I still don't have my website from them!) so I'm hoping I can update this review and be more positive as they make changes and upgrade. Otherwise I'm going to have to start using a simple (and free) shared spreadsheet program and move to a simple and cheap channel manager.

Pros:

On-boarding team has been great. Knowledgeable and easy to work with.

Cons:

The system is clunky, old and cumbersome. Be warned there is no app. They say its "mobile friendly" but it absolutely is not. Some features don't work on mobile and others disappear and you have to go find them. Everything including their notifications to you come through email. You cannot add anything on the fly and have to go search for the way to add a vendor if you want to add a bill, for example.

Ciirus fully considers the property manager and is open to whatever ideas we have!

Comments: The ability to maintain traction of all incoming and outgoing guests! Ciirus keeps very detailed notes of everything that is done, which makes it easy to track down the history and keep track of the many events that occur throughout a guest's stay.

Pros:

I like that it has so many features! Many of which I haven't even ventured into yet, but plan to. I like that there are support videos for almost everything. I refer to those a lot when taking on a new feature of the software.

Cons:

As much as I love seeing the new features of a new software update, it will be nice when things are automatically updated in a web version! It will also be great to be able to use Ciirus on a mac or mobile device at some point.

Just what we needed!

Comments: We needed a single piece of software which allowed us the flexibility to connect with a variety of travel companies and property managers via API/XML, websites and online portals, whilst also providing a robust property management and accounting back office system. Ciirus ticked all of these boxes and more, we really couldn't be any happier with our experience.

Pros:

The software is very comprehensive, yet easy to understand and is continually updated with new features.

Cons:

I honestly struggle to think of things I dislike about the software.

Ciirus

Pros:

Since I have purchased Ciirus as our management software program my life has changed. The functionality and ease of use has made the maintenance of almost 90 properties quite manageable. The Ciirus team is always there with answers to my questions and they are constantly improving their services. I am very happy to have Ciirus on our team for our property management

Cons:

Some issues with Airbnb that makes things difficult sometimes. Pricing is off from time to time. Homeaway and VRBO have been perfect however. It is not a breeze to get everything together in the beginning but once things are set it makes EVERYTHING easier.

Great support team

Comments: Overall, very good. We are happy with the support received.

Pros:

There are constant updates and news, and the support team is always very helpful. We are happy with the product.

Cons:

Instead of just focusing on CiiRUS One, the software could also be improved. Some of us prefer to use the software instead of having one more tab open...

Property Management Must Have

Comments: This is a great system to track all of the Properties that your company manages.
It is fairly user friendly and easy to sift through for what ever information you are looking for.

Pros:

Everything is right there at your finger tips.\ Owners, Reservations, Vendors, Payments, All Properties

Cons:

The process can be extremely time consuming to enter everything, and multiple users can throw it off.

VRM Software

Comments: my company was one of the first to use the software 12 years ago tall the team at ciirus are willing and able to help / train and advise

Pros:

easy to use and it is a stable platform accesable from pc/ tablet and phone

Cons:

can take a time to get used to some of the changes/updates

Ciirus combines property management with reservations

Pros:

Great customer support. Easy to use once you master the basics, but you can always check out the training videos or schedule your own training call.

Cons:

Ciirus is getting better, but it does not handle Canadian taxes well - we have developed workarounds but don't think we should need to.

Perfect Vacation and Management Software

Comments: CiiRUS is working perfect for our business. Our company uses CiiRUS since we start in this business and we never have any problem using CiiRUS.
The technical support and training team are always available to help us with our questions.

Pros:

friendly system. easy to operate it.

Cons:

no mac version Yet

Ciirus Review

Comments: This is probably the most difficult to use but it is great when you own many properties and need to change sales information to allow you to rent properties as a management system.

Pros:

The system is easy to use and allows the management team to include all details needed when booking reservations.

Cons:

It is a little hard to maneuver in the beginning but once you use it repeatedly you are able to find a flow.

Excellent top notch software and service!!!

Comments: I have 2 vacation rental business/websites with Cirrus. They worked with me from the beginning to the end product with every step. The staff is very responsive and knowledgeable. I would highly recommend Ciirus for vacation rental software.

Pros:

Easy to set up and learn. Very user friendly. Price point is very fair for the level of software. Always up to date.

Cons:

None

Good services

Pros:

excelent suppport when need easy to understand

Cons:

do not work with mac system its not good

CiiRUS helps my business

Comments: Ciirus is good to manage my listings.

Pros:

The ability to sync to 25 channels with one time imput

Cons:

It's a little difficult to navigate through.

CiiRUS is awesome

Comments: working with ciirus was awesome. from initial consult, to implementation to using it on a daily basis. the whole process has been seamless.

Pros:

very easy to use, covers all aspects of our business areas and gives us access to the info we need on a daily basis.

Cons:

nothing