Graduway Reviews

smart, easy to use and affordable.

Comments: This tool has been a lifesaver in realizing alumni engagement and management. It has helped in boosting marketing strategies and services in general.

Pros:

This software is very easy to use and is well suited easy to understand features.Great and beautiful dashboard. It can be customized easily.It is quite affordable.

Cons:

I have no dislikes for the software so far. I like it.

Highly recommend!

Comments: The customer service experience with Graduway is top-notch. Our account manager,[SENSITIVE CONTENT], is friendly, accessible, and knowledgeable. I appreciate that he keeps reoccurring appointment on the rotation of his calendar to meet with me, review new product enhancements, and to discuss my school's success on the platform. Additionally, there are always opportunities for professional development to learn how to make the most out of the platform. This is something that sets the company a part from others - they truly take the time and work hard to build relationships and ensure the happiness of their clients.

Pros:

The platform is a "one-stop shop" for all your alumni management needs. The functionality with social media makes registration for users a breeze, and it is extremely user-friendly. The company is also always making improvements and enhancements, and their support team is extremely responsive, efficient, and professional.

Cons:

Integration was a breeze and there are many different ways to pull data from the system, although sometimes the reports (in the form of excel) are a bit overwhelming to review and analyze.

Easy platform for pushing information to alumni. Could be more customized but otherwise good.

Comments: Alumni are able to engage with one another and get more information from the school all in one email.

Pros:

The weekly digest is a great way to aggregate info and send it to all alumni. The job posting feature is fantastic and provides a great way for alumni to share job opportunities, as well. The updates section is a nice feature but lacks the ability to sort into categories. The events page is a great place for the school to update alumni about events without sending another email to their inbox.

Cons:

The software isn't as customizable as other softwares that I've used. For example, in the posting section, there isn't a way to create categories for posting. It would be great if alumni could tag the post with a category (mentoring question, general question, etc.). Plus, when people reply to the post, it doesn't ping you or let you know a reply was received. You have to rely on logging in to see if you got a reply. The reply doesn't show up on the next news digest, which would be helpful if it did.

An application that helps you in your daily life

Comments: Problems represented in the difficulty of communicating with customer service and language, as for the benefits, they are many, including ease of use and that it is free to use, security and preserves your data better than many similar applications

Pros:

What I admire most about the application is the ease of use, and the application mechanisms that help to understand the content of the application in an easy and smooth manner

Cons:

The least thing I liked about the application is the difficulty of communicating with customer service, in addition to the lack of many languages

A platform I'm proud to provide to my network

Comments: Where to begin? The customer service is top notch! I don't think of Graduway as a vendor, I think of them as a partner in my work. Not only have they ensured that what I'm presenting to my network is beautiful and user friendly but they are always innovating and sharing best practices so that our users can get the most out of this product.

Pros:

It is beautiful and intuitive to use (as an administrator and as a user). Every time I share the platform with someone new they say, "wow" and get what we're trying to do immediately.

Cons:

This is tough to say because as soon as I come up with something new that I want the platform to have, the team tells me it is already in progress and within months, we have it.

Implement this platform immediately

Comments: Excellent, fantastic, and superb.

Pros:

If I have to limit my response it would be the support of the Graduway staff. They are super responsive and extremely knowledgeable about their product. Another pro, is they always seem to be improving the product by adding functionality and I believe they really understand their user and their needs. This product really has everything that we need and would want to virtually engage our constituents. They also prepare marketing to help us reach our audience. They want us to be successful.

Cons:

2 things: first I wish that there was some functionality that would allow our users to post on Graduway and then instantly post that same thing on LinkedIn or another social platform.

A fantastic platform for both alumni and students; very strong cultivational tool.

Comments: Survey software, yes? That's what I'm referring to...........when I logged in with Linkedin, it populated under another person's profile. I finally realized that after about 10 times of attempting to get the "submit" button to process my responses.

Pros:

User-friendly platform emulating popular social media type utilities. How the system messages one when messaging activity takes place; useful for content control and use for incoming messages.

Cons:

Lack of video capabilities (know it's coming- can't wait). Set template (non-adjustable) format for the landing page.

It has made a huge difference to our alumni engagement efforts by allowing members connect anywhere

Comments: Easier alumni engagement and member data managment

Pros:

Online access for all members worldwide Ease of management and updating of member data Customizable newsletter

Cons:

Inability of members to advertise or market their products or services on the platform Homepage is too crowded Information provided on members not enough

Easy and Intuitive Platform for Alumni Engagement

Pros:

My favorite feature of the Graduway platform is the Directory. It makes it so easy for our alumni to find former classmates or find people who can help them with their next career steps. It also is great for our Alumni Relations team to reach out to relevant alumni for career or networking events!

Cons:

Currently we're unable to change user profiles ourselves if alumni sign up using incorrect information - but I believe this is changing soon.

We had some difficulty with the customization however now all is well.

Pros:

The features and functions are very good. It really serves the needs for developing a community among alumni. Our current contact person really changed our experience with Graduway, she is knowledgeable and effective as well as ready to help gladly for any issue we have.

Cons:

There are small issues as a user. For example we still cant invite alumni via gmail, this should easily be possible. When you click like for a post you see a number indicating the number of likes. But right next is the unlike command. So at first glance it seems x number of unlikes.

Graduway alumni platform

Comments: We've been using our Graduway platform for about 18 months now and are really pleased that we chose them to supply our platform. What I like the most about them is how great their customer service is, for our alumni when they're having issues, but more importantly for us as admins. Our account manager has taken the time to get to know our business and our needs and the entire team (from CEO down!) are invested in helping us meet those needs. They take on board client feedback in a very productive way, and are very responsive to ideas. In fact, there have been a number of new features added which are a result of client feedback. We were able to take time in building the platform and had full control over when it launched. We got help from them at launch with promotion, and receive continuous tips and pointers on steps we can take as an organisation to grow the platform. The platform itself is pretty easy to use and intuitive. The social sign on makes it even easier for our alumni. We have a completely international alumni base so some functions may be lost in translation, but overall alumni tell us they love it. They message each other, love the album and we have seen steady growth in sign ups. As admins it's not too time intensive to manage any more we can see basic statistics and manage what users see on the site. The news widgets are a useful way to share content from our main website. Mentoring is the one area that is more challenging for us, and does need more admin work/effort to make it successful, unless you already have a proper mentoring programme set up. There are areas for improvement, but Graduway know this and are working on it. Overall, it's a great supplier, with a very good product.

Pros:

Bright, attractive, inviting interface. Easy to use. Regular new developments released.

Cons:

Search functionality. Homepage could do with restructuring.

Good for the end user, bad for the institution with little options for reporting or customization.

Comments: It was actually a pretty significant step down in terms of functionality from IntroMaps, which was our product of choice before its purchase by Graduway.

Pros:

Ease of identifying and contacting potential mentors and volunteers. Easy to sign up and create a profile. The search function (not the filters) in the Directory is surprisingly flexible.

Cons:

Everyone gets every thing, so folks in Boston get notices about events in Los Angeles. Directory is based on city name rather than zip code or radius, which is incredibly inconvenient. Map and nearby are only available on mobile. The reporting is beyond bare bones - we don't even get open rates on newsletters. Every time we talk to customer service, we get a "no we can't do that" or "I'll have to talk to IT"...and then we never hear back. Support staff are in too-distant time zones, so we have to wait too long for a response. When something we want or need is available, it's usually a significant extra cost - so we get nickel and dimed for everything.

The Must-Have Alumni Engagement Software

Comments: Graduway is a superior product from start to finish. The product, the team, the constant improvements ensure Graduway is heads and tails above the competition.

Pros:

It provides a one-stop-shop for all things alumni relations related. Furthermore, the team at Graduway is always looking for innovative and intelligent ways to make the work of Alumni Relations professionals easier, more impactful and always value-add. The product is sophisticated and dynamic which is important when attempting to get buy-in from graduates.

Cons:

There are no cons! Whenever we have encountered an issue, Graduway has quickly stepped up to resolve the issue and or provide a workaround.

Great Platform for Alumni

Comments: We've been very pleased with the Graduway alumni platform. Their customer support/success team made sure we knew exactly what steps to take as we prepared to launch. It is very easy for the user to connect and it is also easy to manage from the administrative side. You can pull complete Google analytics for the product. The customer success manager can set this up for you. While the platform is designed for peer-to-peer/student connections, we've also worked with our individual schools to ensure a more vibrant networking experience for our alumni who have indicated a willingness to help and our students. Several of our schools have a mentoring program in place and we have connected them to their alumni from the platform who have indicated a willingness to help. Lots of good synergy happening from those connections and new mentors identified which helps them expand their mentoring program.

Pros:

Easy of use for users and administrative personnel.

Cons:

Pulling the more detailed reports when we need them. However, we do get a very detailed quarterly report from Graduway.

Stellar Alumni Relations and Communications Community Builder

Comments: The University of Toronto has been a client of Graduway's since 2013. Graduway's service and product has changed the entire theory of U of T Engineering's young alumni relations approach for the better, and empowered our entire stakeholder group to access and utilize the power of their collective network. Consistently evolving and listening to their clients, Graduway has exceeded expectations.

Pros:

The ease signing up, the advanced search directory and automated newsletter features. Statistics and instant membership data downloads are fantastically useful.

Cons:

The lack of tailored report crafting.

I have enjoyed seeing alumni connect on this site, and the customer service is top notch.

Comments: Providing a place for alumni to connect with each other and allow us to help them in their future career goals and continued formation. It also allows for us and the alums to create community around them with people who have a shared experience they would not have known otherwise!

Pros:

I like the different aspects you have put in to allow alumni to take ownership in the site. I also love how much data can be found about our alumni and their activity on the site. It is very helpful. The newsletters are great as well to help give another touch point!

Cons:

I do not like that there are only some movable features on the main page. I wish I could change the layout around, instead of just the news items. I wish there was a feature that allowed us to play videos on the site. I think that was mentioned as as feature coming soon for both of those.

We have had a good experience working with Graduway

Comments: A private platform for our graduates to connect and talk to each other.

Pros:

We like how easy it is for our graduates to signup. We also like the updates wall and how it is a private place for graduates to connect with each other. Finally, the jobs board is our favorite aspect because we needed a place to promote jobs privately.

Cons:

The reporting (GA) functionality is very limited, there is not enough flexibility and manipulation on our end to edit or change things. Everything has to go through the vendor (even adding other admin accounts, changing cover photos, etc.)

Graduway Review

Comments: Overall, Graduway has helped our organization come full circle. You don’t stop being a part of our organization once you graduate or move onto the next level. You will always be involved and this software helps do just that.

Pros:

I like that this allows us to network with more alumni to keep them involved within our organization.

Cons:

I realize that this also focuses on donors, but I feel that sometimes it makes students and alumni feel as though they MUST donate as another main focus. Obviously we would love donations to keep our organization going, but I also aim to keep alumni involved through notification and updates.

Love it!

Pros:

The platform is very easy to use. I like the ability to send information to alums who haven't created a profile but have been uploaded to the pre-populated list.

Cons:

When you delete a user, all of the photos they have uploaded disappear. I wish there was a way to keep them there. I am anxiously awaiting the new layout in FY18 since it is cleaner and not as overwhelming.

Opened the gateway to our network

Comments: Streamlined communication, a central point for how to connect students, alumni, parents, faculty, staff, and board members to our Eagle network in a user-friendly environment that's relevant to life needs.

Pros:

The Graduway platform is easy to use and understand, their customer support team is proactive and incredibly helpful, and allows for growth of our constituent base with a valuable resource to manage them with.

Cons:

Ready for push notifications on the app and more engaging ways to keep users coming back to the site more often.

It's very effective in creating an online presence and community

Comments: WE finally have a network platform on which our alumni can connect. Also, it gave a certain level of professionalism to our alumni outreach efforts. The only problem is that we're struggling to get people on the website and that limits our ability to really connect people in different professions and locations.

Pros:

Easy to use for the admin. It give a specific place for alumni vs. just having an unofficial group on another social media site

Cons:

Not many people have a reason to visit it everyday. Also, the admin interface is hard to navigate without much experience. I usually go to a teammate to figure it out. Finally, there is not enough ability to go outside the template of the web page, which makes it difficult to provide for the various needs of our organization and alumni.

Graduway services are a cut above the rest

Comments: We have managed to connect our Alumni on a platform they can manage to share professional and business ideas. We have managed to have an easy way to send out relevant communication to relevant chapters.

Pros:

The software is compatible and has time saving automated features. This is evidenced through the monthly news letter which is automatically sent to the pre-populated list, the invitation and reminder feature to the new users as well as instant link to the linked-in accounts

Cons:

The package needs an extra fee to be accessed through play-store or as an mobile app, nevertheless, I am looking forward to a combined package accessible through google apps for mobile phone users

Graduway's platform and customer support are second to none.

Pros:

I love the exclusivity that it gives our school's community, and the networking and career advancement opportunities that become available to students, alumni, faculty, and staff once they join the platform.

Cons:

The event invite feature. It seems as though when we create an event and try to invite a specific group (i.e. alumni with a degree in Psychology who live in Chicago) the invite goes out to everyone on the platform instead of just the intended audience.

Great experience for us and our alumni.

Comments: Better alumni engagement.

Pros:

That the functionalities are focused on engagement. It is easy to use. It has good reports and tracks metrics.

Cons:

Many alumni confuse the two buttons sign in and join now. for the people who have already joined, it would be good to have the sign in button larger or more prominent.

Very pleased with this product

Comments: More engagement with alumni

Pros:

This is a great tool for our alumni. People love the newsletter, and we are very happy with the directory and the jobs board. It has been easy to roll out the online community to our constituents.