17 years helping Canadian businesses
choose better software

About PrestaShop

PrestaShop is a leading global ecommerce company serving customers in over 190 countries.

Learn more about PrestaShop

Pros:

A large community supports it with a lot of plug-ins that work and help market and manage the e-shop.

Cons:

If you don't engage the right person for the development, could have some problem when you update the core. Community not has much engaged than other platform.

PrestaShop ratings

Average score

Ease of Use
4.2
Customer Service
3.9
Features
4.2
Value for Money
4.4

Likelihood to recommend

8.2/10

PrestaShop has an overall rating of 4.3 out 5 stars based on 321 user reviews on Capterra.

Have you used PrestaShop before?

Share your experiences with other software buyers.

Filter reviews (321)

Elisabetta
Elisabetta
Ecommerce Manager in Italy
Verified LinkedIn User
Apparel & Fashion, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Maximizing E-commerce Success with PrestaShop Ecommerce Platform

5.0 2 years ago

Comments: PrestaShop is a popular open-source e-commerce platform that offers a range of features to help businesses manage their online stores effectively. Here are some of the key features that PrestaShop offers in website management, shopping cart, order management, inventory management, cataloging/categorization, shipping management, SEO management, and multi-channel marketing.

Pros:

PrestaShop offers a range of powerful features to help businesses manage their online stores effectively. With its comprehensive website management, shopping cart, order management, inventory management, cataloging/categorization, shipping management, SEO management, and multi-channel marketing features, PrestaShop is an ideal choice for small to medium-sized e-commerce businesses looking to streamline their online operations.

Cons:

PrestaShop can be complex and difficult to set up for beginners, requiring technical knowledge and experience. Some users may find it overwhelming and require additional training to use it effectively. While PrestaShop offers a range of add-ons and modules to extend its functionality, some of these add-ons can be expensive or may not be compatible with the latest version of the platform.

Navid
founder in UK
Retail, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Free e-commerce to start with most features

4.0 5 years ago

Comments: PrestaShop is the right tool if you have a plan to expand into e-commerce. The platform is widely use in some countries like France (started here) and Italy, many agencies offer on-line shops based on PrestaShop. It fits all basic needs and if you have some IT experience, than you can build your own shop totally free. If you are serious about e-commerce then sooner or later you will buy modules (plugins for PrestaShop) and later you need to find a php developer to adapt the site to your needs. Most shops find solutions with existing plugins that are sold on PrestaShop's site or many other portals.

Pros:

You can install a shop with one click on Softaculous, now very common on shared hosting. The requirements for the hosting are basic, any hosting suitable for WordPress will work fine with PrestaShop, so 5 $/€ a month is more than enough. There is an active community in many languages, normally you get free help here for basic issues and bug reports. A template for the graphic is recommended, the site will look much better with a little investment. Make sure you get support from the developper. There are free modules/plugins for most payment systems and often you can get a free module from your courier. Connecting payments and couriers is quite simple because they are well documented and supported. Buy modules from the official site because you are confident about the quality of the software and support, normally I pay extra to extend support from the developer for the first year. module all needs

Cons:

If you can't config your e-mail and are not interested in software, avoid trying your free e-commerce. There is little support from the headquarter, so you spend nights to understand what to do. Any site/developer can sell modules for PrestaShop, so there is no quality control.

Daniel
Daniel
Founder in Argentina
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Nice ecommerce solution, but lacks some punch

3.0 2 years ago

Comments: I liked Prestashop when I used it, but somehow I missed the extra punch I could have when developing with others platforms. I think it's a good tool, but I prefer others

Pros:

It's focused on ecommerce, you can do all kind of projects from business to business to retail with ease, and has a great spanish community

Cons:

Creating content is not a pleasant experience, and extending functionality to it could be complex

Rodrigo
Owner, estrategias digitales in Mexico
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

It feels like penguins in the North Pole

4.0 3 years ago

Comments: I've had several bad experiences with this software, but it is still a necessary tool for e-commerce businesses.

Pros:

It is a complete software for an online store administration (catalogs, products, details, etc). It is perfect for small businesses if total control of your store is what you are looking for. Great tool for people who are in the e-commerce business.

Cons:

It is quite difficult to understand, requires a lot of previous knowledge or of an expert to help you. It is vital to read all the documentation carefully.

Caroline
CEO in France
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Just the best e-commerce software. Ever. Anywhere. In the world.

5.0 5 years ago

Comments: We've developed over 50 e-commerce websites with Prestashop over the years, complex multi-boutiques, in different languages, in different countries using different currencies ... we're pretty happy with our overall experience with the software and the company.

Pros:

We have been working with Prestashop for the past 7 years, from 1.3 to now the 1.7 version. When it was the "only" great shopping cart software it was good. Now it's outstanding. A large community supports it with a lot of plug-ins that work and help market and manage the e-shop.

Cons:

Prestashop is currently going through the external plug-ins to make sure that they are compatible with eath other : which is important because we've had a couple of problems with buggy plug-ins. To be faire, they are not necessarily developed by Prestashop.

Omar
Managing Director in Austria
Internet, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great open-source Software

5.0 5 years ago

Comments: We are building PrestaShops since 2012 and are very satisfied with the solution. We can build nearly every special feature a user would like to have.

Pros:

PrestaShop is a great open source software, which allows its users to set up and build a rich online-shop to earn money on the internet. It is easy to use in the backend, it is capable of building multi-shops for more than one country and more than one language very easily and it is easy to build your own sub sites in your online-shop with the help of certain page builder modules. It is highly customizable and there are thousands of modules to choose from to make it even better and cover issues like search engine optimization, integration with email marketing tools or payment solutions to name just a few.

Cons:

One thing that should be improved is the speed of the shop.

Vito
Marketing Consultant in Czechia
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Smart open source for yoru bussines

5.0 2 years ago

Comments: I am really happy user because of the possibilities.

Pros:

Possibilities of use. We have used the Presta for our webshop with above 10K + items.

Cons:

I can't find anything right now in my mind.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Best E-Commerce platform for small and medium size stores

4.0 3 years ago

Comments: I have deployed more than 10 instances for our customers. Installation was supper is and can be done within 15 minutes. Prestashop is very good product for small and medium level stores. I'm not recommending Prestashop for larger scale stores.

Pros:

+ Installation is super easy. + Open source + Good documentation and good community support. +Easy to customize + Supported by all major hosting providers. + Tons of themes/plugins developed by community

Cons:

+Paid addons are very expensive. +Support service is not available from the vendor. +NOT scalable ,since not suitable for larger scale stores +Poor performance

Zuzana
Zuzana
owner in Slovakia
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy and flexible platform for your eshop

4.0 4 years ago

Comments: For a small e-commerce business is Prestashop a matching solution. You can run it for free or invest as much as is comfortable for you.

Pros:

I use Prestashop for more than five years for my small side business eshop. It is opensource, free and easy to install and use. If you don´t have any programming skills, you can choose templates, auto backup, auto-upgrade and you will be fine, with no cost. No limits for how many customers, orders, users, no time limit, etc. Only when your business grows, you probably would want more. For example, better design, better stock management, more import/export features. And then you will need to buy addons, hire a freelancer or you can try to find out how to make those improvements by yourself. So it will be your time or your money. But I like the possibility of choice. They are many years on the market and, therefore, you can find a helpful forum, videos, blog posts, and as I am from Europe, I am very grateful for their translation packs.

Cons:

Their customer service is not ideal and, if you are a beginner, you probably will struggle if any technical issue occurs. There are many freelancers and many add-ons, unfortunately, not all are reliable. In those years, I suffered through some security issues but nothing too serious.

Verified Reviewer
Verified LinkedIn User
Automotive, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Gets your business online, but not exactly plug&play

4.0 10 months ago

Comments: Overall, despite the fact that addons like premium themes, plugins and modules can be quite expensive, once one learns how to work around the small glitches, it is the best tool around to get an online ecommerce website without hiring an agency.

Pros:

Prestashop allows any startup or small business create its own ecommerce platform fairly fast and in its basic form, for free. When properly configured, the basic functionalities will allow for instant deployment of an online store.

Cons:

It is very easy to get excited about the potential of Prestashop, but one clashes immediately with the prices of the themes, modules and plugins needed to get some extra functionalities. Prices can be an obstacle for small startups or small businesses

Ralph
Ralph
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Prestashop - Don't use for lots of products

1.0 9 years ago

Comments: I have three stores now with Prestashop, which I have been using for over six years. I would say that the older versions worked perfectly well and I had no problems. I would have given 5 stars in all areas. (I am talking version 1.6.0.9 or thereabouts)
Unwittingly "upgrading" to the latest versions, I'm now on 1.6.0.14, has rendered Prestashop almost unworkable. It only works now for me thanks to the brilliant paid add-on Store Manager.
My two sites with fewer products - 20 and 1200 respectively, work fine still.
My main site, which is my main source of income has 4,500 products. I cannot edit or save products (which is where Store Manager comes in). The search indexing does not work. CSV product import will not work. Database backups always time out. There are frequent errors with Payment gateways. Every recommended update usually causes new problems.
All this despite the fact that I am using the default template and have made no code changes.
Support is absolutely zero. My problems have been well discussed on the forums for over two years and are common. The programmers do nothing. I am not a programmer. I have spent over $2000 on programming help over the last two years just to keep my site running - and Prestashop is supposed to be "Open Source" and free.
I would highly recommend Prestashop if you have few products, but I would say that if you start to go over 2000 then in my experience it simply does not work. The programmers are too busy making add ons which they make money on, than getting the basic shell to work.
Transferring to another cart now would be a nightmare, largely because of the huge number of product photos, I think about 30,000 now.

Pros:

Brilliant for a small number of products, say up to 2000 - 2,500. Runs like clockwork

Cons:

If you have a large number of products, don't waste your time or money, Prestashop does not work, unless you can install the old version 1.6.0.9 (download links are still available)

Fabian
Sales Manager in Italy
Used the Software for: 2+ years
Reviewer Source

The best online shop platform I ever used

5.0 6 years ago

Pros:

If you want a professional store setup you need to take a look at prestashop. Don't be scared by the rugged design, you can change it by buying a premium template builder, and build your store without the need for any code. The simpleness of the platform and easy updating, one click upgrade make it the best free software for most businesses. If you plan on having thousand and thousand of products you are in need of some key modules,but they are easily available and not that expensive. Is it a no brainer for any business man that in order to get the same quality from some other platform you should invest thousands of dollars in it.

Cons:

You have to understand what you are doing, maybe whach a few tutorials, and setup your security properly, also keep in mind that are some tweaks for fast caching and the importance of using a CDN.

Scott
Director of IT in US
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Decent Online Store Option, But Has Drawbacks

4.0 5 years ago

Comments: I've got a ton of experience with running and configuring Magento, but I wanted to try PrestaShop simply to use something different on my own business storefront to expand my own knowledge, not to mention that Magento needs more power than PrestaShop. Although PS is easy enough to setup and get running, it lacks a few features which I would consider "standard" by today's terms, not to mention that there is also a serious lack of free/opens source plug-ins available for it like Magento has, which includes things like themes. Overall, the store does its job and works well once all the modules are in place, but In the grand scheme, I would consider PrestaShop as a stepping stone to something bigger and better like Magento or more.

Pros:

Prestashop is for the large part, free to use, and pretty easy to setup and maintain. Most website hosting companies have a single-click installer for it, making getting started easy. Creating categories, products and advanced products is all very easy with very nice menus and layouts, and the default theme is surprisingly useful. Prestashop also comes with many of today's standard features built-in.

Cons:

The cost of the add-on modules for PrestaShop is ridiculous, and so is the platform's reliance on those modules. There is no way to do anything except free or basic flat-rate shipping unless you spend considerable monies on buying realtime rates modules for EACH shipper, or subscribing to a third-party app that combines and does the checking in a single package, which is costly. Accessing anything except the software's basic features can be incredibly clumsy as well.

Verified Reviewer
Verified LinkedIn User
Accounting Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Prestashop your simple open source ecommerce software

4.0 5 years ago

Comments: We have worked with Prestashop for clients. It is quite simple to get up and running but the running costs escalate as the project gets bigger. Hosting is a big requirement and you will need plugins for integration as integration can sometimes be a problem when you need to integrate with other software.

Pros:

Prestashop is free opensource software and a great platform to start off your website. With minimal knowledge you can be up and running. It is not heavily reliant on plugins so you can get your website going without having to purchase plugins. The admin panel is also very user friendly and our clients love it.

Cons:

Prestashop is not a small platform. You need a lot of hosting space. Talk to an experienced hosting provider to make sure you have the correct hosting package.

Sanoussy
Digital Content Manager in Burkina Faso
Telecommunications, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Prestashop review

5.0 2 years ago

Comments: One must fully understand the needs of a project before choosing a platform, as it allows an online store with full control.

Pros:

Prestashop is very easy to use, as it suits us for creating a commerce site that I missed some integration with but provider.

Cons:

From the application the basic functionalities are free, because the interesting plugins are generally paid.

Serhat
Serhat
Senior Software Developer in Türkiye
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Everything Considered

5.0 last year

Pros:

It is easy to integrate with payment providers, all modules are configurable and I can configure them according to my country. In some special cases, such as shopping with gift points, I can easily manipulate the code. Themes and language options are quite a lot. I can also get templates from paid template sites.

Cons:

I haven't come across a feature that I don't like. I can do anything I want.

Daniel
Daniel
Web Designer in UK
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

One of the best CMS for shopping

5.0 6 years ago

Pros:

Prestashop is one of the leading platforms for ecommerce, we use it extensively on building custom made shops, but you can really just install it and upload a couple of products and you are done, have a brand new online shop. It's very ease to use for beginners and advanced users alike. It has top knotch addons and modules to be install, free and paid. The dashboard is amazingly simple and you can find all the tools you just by browsing over the top categories.

Cons:

It can be difficult to upgrade major versions, as you have to custom rebuild all your code and modules.

Aleksandr
Head of tech support in Ukraine
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A good option to create an online store

5.0 6 years ago

Pros:

I have been using PrestaShop for many years now and I don’t think to switch to another service. I like the fact that in this CMS it is convenient to work with clients. Using email, I quickly notify clients of new promotions, and the ability to synchronize with popular social networks helps to work with clients outside the site.

Cons:

The engine consumes a lot of resources, which is why the server is slow. Since I used other CMS, I can say that the problem is not in the server. PrestaShop is most likely poorly optimized.

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Powerful Engine for Buy and Sell

3.0 5 years ago

Pros:

I installed PrestaShop as it comes free with my web hosting for curiosity sake. Lo and behold, I was completely blown away by the power packed features that comes with it. I really love the Back Office, it's kind of like a behind the scenes view of your ecommerce website. They really nailed the basics, from product page views to checkout. So if you have goods to sell online, just install PrestaShop and you're ready to go. Just sit back and wait to collect revenue from sales. Unless you want to mess around the website alot, there is really no need for additional plugins and such, and that's what I love.

Cons:

PrestaShop needs to keep up with the times. While I love the Backend Office, the mobile version of the Shopify admin/app is actually much better - it presents you with Sales figures, although functionality to customise the website is lacking as well.

Vincent
Module Product Owner in France
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

PrestaShop : A complete and flexible ecommerce tool

5.0 5 years ago

Pros:

Easy to install and to use, PrestaShop allow you to create a real ecommerce shop online easily. Its many options of logistics, marketing, internationalization... make it possible with little means and efforts to have an effective and flexible tool for ecommerce.

Cons:

I would be tempted to talk about some persistent bugs scattered in the software but updates come out regularly, the quality has improved significantly in recent years and we must not forget that it is a free open source tool source.

Natalia
Human Resources Consultant in Ukraine
Human Resources, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Good functionality, but low stability

5.0 6 years ago

Pros:

We used this CMS for exactly 3 years. On the advice of our programmers, the team switched to it from Magenta. Of the advantages, I can point out a cheap tariff, a broader functionality than our previous CMS and the absence of transaction fees.

Cons:

CMS is unstable, a lot of mistakes. Plugins that we acquire for an extra charge conflict with each other. For example, if you install a plug-in for currency conversion along with synchronization via e-mail, none of them will work.

Karolina
Project Manager in Poland
Retail, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Easy and smart e-commerce engine for small businesses

5.0 2 years ago

Comments: If you are about to start your e-commerce business Presta would be a perfect choice as it is easy to implement and very intuitive in use. Also it is free to download so you don't have to bear any cost at the beginning. Situatuion changes when business grows and you have to make some modifications - Presta is not en elastic tool and any changes costs money.

Pros:

- easy implementation, - intuitive interface, - free download

Cons:

- expensive customer service, - doens't go well with big businesses, - hard to modify

Kent
Owner in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

PrestaShop provides an adequate solution

3.0 6 years ago

Comments: Overall my experience has been positive. Once you get a site up and running the way you want it to look the package performs pretty well. There have been some complaints about the speed of the back-end loading but overall PrestaShop does a fairly solid job.

Pros:

In some respects this is pretty easy to implement. If you are looking for a very economical solution for a limited number of products PrestaShop fits the bill.

Cons:

When it comes to customizing the look and feel of the software that is where PrestaShop has some issues. Little things like swapping out or moving a button can involve quite a bit of digging just to find out where to make changes.

Rafael
IT Manager in Spain
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Prestashop a great tool for start your ecommerce

5.0 last year

Pros:

It offers the possibility of setting up an online store with a wide variety of integrated possibilities without the need for custom development or buying extensions. If something special is needed, if it is necessary to develop or buy extensions

Cons:

The process of importing a large catalog with images. The process has been greatly improved but it is still complicated.

Alfredo
Alfredo
Project Manager in Spain
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

it a great program to star an e-commerce business

4.0 6 years ago

Comments: professional tools because it's a very common tool that every e-commerce business use.

Pros:

It's an easy to use program, friendly UX, responsive, it covers all the basic needs for a basic e-commerce business, great library of admins to upgrade your business

Cons:

It's slow, you have to save your progress several times because not always saves what you do, not that prewar web templates.