Paycor Reviews

Paycor has considerably improved HR productivity

Comments: Since implementing Paycor, our HR department's output has grown dramatically. Previously, we had to manually enter employees' time on paper timesheets. Now, they can just use the Paycor mobile app to clock their hours, and those hours will be imported into Paygrid.

Pros:

Paycor is used on a regular basis at our company for timekeeping purposes, both through a mobile app and a web site. In addition, we process paid time off requests through the Time Accrual system, which also handles our Benefits Administration platform and Scheduling platform needs.

Cons:

There is a lot that can be enhanced about the Time Accrual system. It is important that employees can easily keep track of their vacation time and that the method used to determine their balance is clear.

Paycor handles payroll, hiring, time tracking and onboarding

Comments: The Paycor platform is intuitive and straightforward. You can set up your dashboard the way you like it so that you always have quick access to the information you use most.

Pros:

We are able to meet all of our human resources technology requirements with the help of Paycor. The convenience of having payroll, scheduling, recruiting, etc., all in one easy-to-use system outweighs the "clunky" nature of the software at times.

Cons:

Paycor has holes in their reporting. Reports are difficult to store, and often they don't even run. I also find the customer service to be wanting, as I am frequently ignored.

Paycor dealbreaker

Pros:

Paycor is simple to run manual checks and payroll. The paygrid is a great feature.

Cons:

We have to manage all the tax set up for all employees. The other providers we have used set up employees with taxes that are relevant to them. The lastest issue we have has to do with taxes vs. deductions. Our state paid leave plan is set up to go through the tax module, which is great if you go with the state plan. We, however, opted for an equivalent private plan. I was told in order to have the employee premium deduction, which is a percentage of "taxable wages", it had to be done through a deduction. Come time to run my first payroll with the new deduction, the percentage is not correct. I was never told this, but apparently, because we have to do the premium through a deduction, the system can only figure the percentage to deduct based on gross wages instead of "taxable wages" as the state law requires. I was told that I would need to go into each employee every payroll and manually figure their premium deduction. To find this out on a payroll processing day is completely unacceptable. This payroll I had to make the deduction 0% and have the company pick up the entire premium in order to meet the payroll cut off time.Another issue I have had repeatedly is getting different responses from people when I call into support.

HR's Dream System

Comments: The overall experience is great, the system allows us to do so much and helps us progress our company in a positive way.

Pros:

As a member of HR I enjoy the self-service feature of Paycor, it saves us so much time in some situations and allows us to utilize other portions of the system with the time we save, like LMS and recruiting. It is difficult to pick just one item to like the most when so many are important to us, and we gain so much by using Paycor.

Cons:

There were bumps during the integration process, but our company is also unique in how it is structured. With assistance provided to us we were able to work through some issues we had, but some items in Paycor are not structured for our Company and how it functions and unfortunately, we felt like we misunderstood how it was presented to us to make us believe it would work for us.

Comprehensive Human Resources Software

Comments: This system allows us to manage our staff effectively, from hiring to paying them. This program handles all employee-related tasks, from scheduling interviews and posting openings to calculating salaries and overtime and facilitating shift swaps.

Pros:

Employees' time off, whether for illness or other reasons, can be recorded. It also includes performance management, which allows you to track the efficiency and output of each worker, as well as the development of ongoing projects. Fast and error-free payroll processing has been achieved.

Cons:

Employees have reported issues logging into the system to make leave or vacation requests or administering excused absences, highlighting a persistent difficulty with the self-service interface. In an ideal world, I wouldn't have to restrict my productivity to times when I had access to the internet by using technologies that can function offline.

Having a payroll hub like Paycor is great

Comments: Having a one location to handle all of my payroll needs is fantastic. Paycor has been very attentive to our requests and recommendations. When compared to our old system, Paycor is night and day.

Pros:

Paycor allows me to do almost all I need to in human resources, from distributing and collecting performance reviews to processing payroll and generating reports and analytics, managing ACA requirements, keeping tabs on assets, onboarding new hires, and completing tax paperwork. Having such a comprehensive tool at HR's disposal greatly facilitates their work, freeing them from time-consuming administrative duties.

Cons:

Everything about Paycor is great for me. The system's built-in help manuals are one place for enhancement. Sometimes they are hard to find, and other times they aren't really a step-by-step instruction.

When it comes to payroll services, Paycor is one of the best

Comments: The time spent on payroll has been reduced from two days to around two hours. From four different programs, we are now down to only one. We included tools to make manager tasks like hiring new staff and conducting performance reviews considerably easier.

Pros:

Because we went from paper-based to digital enrollment, we were able to save a lot of time and money thanks to this program. Our learning management system, HR, payroll, HR incentives, and employee performance reviews all rely on it. From hiring to retiring, PayCor can meet virtually all of my employment-related demands.

Cons:

There is nothing wrong with PayCor, in my opinion. I made the right choice because they immediately take action whenever there is an issue. My prior two employers both used PayCor. This is just how I prefer to utilize the software.

Very good once implemented but App needs work

Pros:

Easy to useEmployees can update their own information which saves on HR AdministrationReports are great and can be customizedATS is great

Cons:

Implementation is too long and completely pieced outMany of the items are not actually Paycor but a third-party which makes their support difficultBenefits implementation was horrible but once it's up, it works wellThe App is completely useless unless you use it to clock in

Solid product and simple to use

Pros:

Once you get through the implementation phase, the product is very easy to use and the features are robust enough that I haven't run into anything I needed that I wasn't able to do.

Cons:

Sometimes there are issues with custom reports that I have set up not running properly, but customer support has always been able to solve the problem for me.

Decent option, robust, but woeful support.

Comments: Overall, the system would be great if not for some bad practice by the humans running the operation. It's a tool, it has all the functions, if you HR in a company it will help you HR, IF Paycor doesn't muck it up for themselves.

Pros:

Onboarding, helping reduce paper and sharpen HR processes, employee self-service, 360 benefits

Cons:

Extraordinarily unhelpful CIS team, they are utterly inept. There are some front-line support folks who are really great who have spent literally hours with me trying to contact other teams inside of Paycor about issues, but the fact that I have had to squeeze in hours of sitting on the phone with support trying to regain access to me account when I am also overseeing orientation, recruiting and we are running payroll... Paycor has got in it's own way by creating an issue and obstructing my ability to do my job. From Paycor support accessing accounts unannounced and triggering alarming emails about unrecognized devices accessing Admin accounts, to Paycor's investigative teams shutting down Admin access and not reinstating in a timely manner (which essentially castrates an Admin's ability to perform one's job in HR, Payroll and Recruiting) and being completely unreachable for literally weeks is one reason I cannot recommend Paycor to anyone. I feel bad for the helpful folks I've encountered in front-line support who have been as helpless as I have been in the face of a completely unresponsive fraud investigation team, they are not to blame, but overall the way to company operates regarding the most essential functions for EOY forms and reporting and supporting administrators is absolutely abhorrent.

Not the right solution for a small business

Comments: Overall, Paycor has proven to not be the long term solution for our payroll and onboarding needs. We switched from another large payroll processing company with a similar name due to service failures. Paycor reps promised solutions to every issue we previously experienced but after implementation there was no real support. We often have to figure out technical issues ourselves. Unless you are in a large company with a dedicated IT person/division and HR division, I wouldn't recommend this.

Pros:

Processing payroll is relatively straightforward. The ability to add new employees manually is laid out very logically and the steps are easy to follow.

Cons:

The reporting functions and user permission functions are by far the worst part of Paycor. The filtering capabilities and tags associated with the filters in reporting is very confusing and often the information you need to view in a report takes several additional steps of manipulating data to view. Setting up users with different permissions is extremely cumbersome! There are almost 200 different customizable permission settings. When a setting is updated the user has to sign out and sign back in and often nothing has changed with their actual access even though internally it may show the user has access to a selection. The customer service representatives often just email you user guides instead of walking you through how to do something or fixing it for you (which they have the capability to do). It has literally taken several months of back and forth to get our [SENSITIVE CONTENT] access to Benefits Advisor, which can be done in minutes.

Glitchy Inaccurate Software and Terrible Customer Support

Comments: While Paycor has the ability to be a great system, it is not currently living up to its potential. There are serious short comings when it comes to reliability and when those issues are brought up to Paycor, they are left for weeks being unanswered, or simply never resolved. I cannot trust Paycor to support my business.

Pros:

The software seems to be the all-in-one software that we need. However, in reality, the features are not well integrated and do not reliably function as one would need.

Cons:

- Software is complicated, glitchy, and inaccurate- User access is not easy to use or set up and often changes without my company changing it- Paycor is not tax compliance for their clients, we've had several mailed notices about the issues- The support is unprofessional, chats ending without resolution, phone calls that say they're being escalated without any resolution- We have so many open tickets without resoution

Review

Comments: When is comes to looking up info or having to get information about my benefits or employees, it works great. Being able to integrate insurance and time and attendence is also a nice feature.

Pros:

I like how easy it is for me to get all the info about each of my employees. I can see their schedule and how much they worked also current pay and years of employment.

Cons:

The time and attendence side of paycor is my least favorite part. It is slow, and looks like it was made in the 90s. It is very intuitive and takes lots of clicks to make minor changes.

The role of Paycor application in my professional life

Comments: When we talk about the ideal application, this application is at the first in the list. It has a beautiful history with me. I hope that this application will always exist

Pros:

The performance of job posting, candidate management, preparation of payroll and its access to employees are among the most important stages in any application, and this application is distinguished in these roles and these jobs

Cons:

The tax compliance tool must evolve and you to include all tax obligations and apply them to all tools available within the application

Stuck with disappointment

Comments: I am very torn. I do like the system and feel like there are a lot of functions to take advantage of, however because the customer service is so poor I can not get help to utilize them to the full extent. Also I am disgusted by their billing department, I don't understand why I cannot get answers on what I am expected to pay for and why it changes each week. I honestly want to look for something different, but I feel stuck since we just went through the transfer last year. I have 150 employees and I don't want to put them through another change so quickly. I would change if I could and I would not recommend this to anyone. This is my last hope to try to get someone's attention, 4 months ago I expressed all my frustration with the sales people and was hopeful for some change, but nothing has changed.

Pros:

I really like the payroll function of the software, it is very easy to set up and run payroll. Also the user side of things is very simple and available in Spanish.

Cons:

Billing is inconsistent and uninformative, you ask questions and cannot get a direct or clear answer, I think it is very fair to be asking what I am paying for. Which then leads to the other worst function for this company which is customer service, I have been working on a billing question about delivery fees for over a month now, I have now had to ask 3 different people which include the sales people that sold me on Paycor. I have been working on getting a user simple access to review our time cards and it is taking 3 weeks now. I called the support team, they told me it was fixed (it was not). I then created a case number by reaching out to through their support email, a week later I had to follow up with another phone call and they told me they had not even started working on this, so I had to sit on the phone for an hour while they worked on it.

Why go with Paycor

Comments: My overall experience with Paycor has been great! Their HRIS and HCM offer us so much customization that we didn't have before we came to Paycor. The transition was seamless and they offer so many wonderful products, not to mention their partnership with so many other valuable companies.

Pros:

The software is easy to use, most of it is very intuitive and the implementation team we had was amazing! They made sure that the transition to Paycor went smoothly. They listened to our needs and were very prompt at helping us with any issues we had!

Cons:

There are some reports that I would like to run, but cannot. If there is data for something, it should be reportable. However, Paycor reporting does offer a lot of reports and customization.

Great payroll software

Comments: I used Paycor for two years for payroll and time reporting. The system did very well. I would have stayed with them if their HRIS was better.

Pros:

The time and attendance and payroll functionalities are fantastic. Easy to use for both admins and employees. Robust reporting features. Employee profiles easy to use. Able to track 401k loans by setting goals.

Cons:

HRIS features were not as robust as other platforms. Document storage was a big downfall as uploads were only saved by date of upload. No customization at all. There was no ability to create electronic workflows for setting up/terminating access when multiple roles (HR, IT, Payroll, etc.) had parts to play in the process. My other dislike was my rep changed multiple times and I was not informed of the change. I would send emails with no response; finally call customer service (which took up to 2 hours to reach someone) and then to be told my rep changed.

System Does Not Work

Comments: Awful. We have several tax ids. Single sign on did not work. Several key functionality areas that were promised and seemed to wrok during sales demonstrations did not. Support has been a revolving door and generally the support team does not know the answer and sends up a channel. Then fixes are done with no communication, but they do not work. Accruals continue to be incorrect and then we make manual adjustments which then have to be dredone because they retro a fix. Reports are not real time - we can run a report and then have the support team run at Paycor and get different data. That is if the report will even run. Often the system does not let us run the report. System is unstable. We are constrantly booted off the system. We constantly get bills from state agencies because tax reports submitted are wrong. Just a total disaster.

Pros:

The sales pitch - which led to misplaced optimism

Cons:

Everything. Integration was a disaster. Promised "A" team left the company within days and we then had untrained incompetant support during integration

Excellent scheduling and employee management software

Comments: NimbleSchedule provides an excellent tool for business owners like myself to schedule employees and track clock-in and clock-out times. PROS:
Features:
They have a lot of robust features that allow us to run reports and have a snapshot of who was late or absent for each pay period, check what breaks employees are taking, etc. QR code time clocking:
NimbleSchedule also offers the ability to clock in and out with a QR code that employees have from their NimbleSchedule phone app. We printed each employees QR code and put it with their door keycard on a lanyard keycard holder. Then we have a tablet near the front desk so employees can come in the door, hold their badge up to the tablet and clock in. Then do the same when they leave to clock out. Tablet Admin App:
As mentioned previously, they have an admin side mobile app that uses the front camera on a tablet or mobile device that employees can use to scan their QR code and clock in or out. It works great and positioning that near the doors to our office really helps employees not forget to clock in or out and causing more work for our office admin. Support:
Amazing support and nearly always available via live chat when logged in on the back-end CONS:
Only con that has negatively effected us is that there is no way to limit clocking in or out on a mobile device to a certain geographical area or based on IP address. They have this feature that only allows employees to clock in if they are on certain IP addresses in the desktop version. However, in the mobile app there is no way to restrict that so we had to disable clocking in or out from the mobile app. It's really not a huge deal since they can use their QR code and clock with the tablet but it would be a nice feature to have. Overall scoring:
4.5/5 - highly recommended. NimbleSchedule works for nearly all of our needs and rarely has issues. Couple that with their AMAZING support and it is a clear winner.

Pros:

Features: They have a lot of robust features that allow us to run reports and have a snapshot of who was late or absent for each pay period, check what breaks employees are taking, etc. QR code time clocking: NimbleSchedule also offers the ability to clock in and out with a QR code that employees have from their NimbleSchedule phone app. We printed each employees QR code and put it with their door keycard on a lanyard keycard holder. Then we have a tablet near the front desk so employees can come in the door, hold their badge up to the tablet and clock in. Then do the same when they leave to clock out. Tablet Admin App: As mentioned previously, they have an admin side mobile app that uses the front camera on a tablet or mobile device that employees can use to scan their QR code and clock in or out. It works great and positioning that near the doors to our office really helps employees not forget to clock in or out and causing more work for our office admin. Support: Amazing support and nearly always available via live chat when logged in on the back-end

Cons:

Only con that has negatively effected us is that there is no way to limit clocking in or out on a mobile device to a certain geographical area or based on IP address. They have this feature that only allows employees to clock in if they are on certain IP addresses in the desk

Excellent customer service, beautiful and easy to use (previous NimbleSchedule user)

Pros:

We heavily depend on Ximble for our scheduling and time clocking system, and more for the latter. Ximble has features that other similar platforms do not offer which we mostly use: the automatic deduction of unpaid breaks in the payroll report, automatically generating timesheets/payroll reports, and the time clocking app for tablets and smartphones. The interface is beautiful, looks fresh and modern. It seemed well thought of and well planned, considering the ease of use and an overall pleasant experience. Customer Service: I think this is the BEST feature. Customer service seems to be the top priority. There is always someone available to talk to for questions and support. I never had to wait so long for a response and the responses are always thoughtful, accurate, courteous, professional and satisfactory. I have had some really BIG issues with Ximble (and NimbleSchedule) in the past but my concerns were taken seriously and immediate actions were done. It really is very important for us to be able to connect with someone when issues arise. Overall: Ximble is ever-growing and always open to changes and suggestions. It's not a system that is set in stone and it is willing to accommodate users to make the best experience and offer the best service possible. I am impressed with the quick responses and support it gives users. I think it's worth the money to have this kind of support than just handing me a software and have to deal with it myself!

Cons:

The switch from NimbleSchedule to Ximble wasn't as smooth as I hoped. I expected at least the bare minimum of having all NimbleSchedule features in Ximble and then more. I loved NimbleSchedule but there were issues that Ximble was able to fix so I'm not complaining! Every new software needs some adjustment period and I think I've overcome this and has learned to like Ximble so far. Because we heavily rely on the payroll reports that Ximble generates for us, it is a pain to print each report for all of our 64 employees one by one. IT would be ideal if there is an option to print all timesheets with just one click of a button (like NimbleSchedule did). We prefer the layout of the reports through the website and not the exported CSV version which looks a lot more cluttered and not easy to read. I would also prefer for fewer pages to load when clicking on buttons to save on time. (Saving time is always a plus for me). Example: When clicking "add clock in", instead of having to open a whole new page, it would be beneficial if the same page enabled a box to add this information. The "notes" section feature on the payroll report was removed but this is a vital component of our payroll reports. I requested if they can consider returning this feature. A few bugs here and there that I would always bring to Ximble's attention to get fixed and they get on it quick! Could be more user-friendly and intuitive.

Too many surprises

Comments: This product has many features that are fantastic, but as a new user (less than a year), I am still surprised on a regular basis by what it cannot do. There are many basic features that are illogical. New Hire documents can be uploaded to a library and included in the New Hire Onboarding process. Fantastic! There is no way to control the order in which the New Hire reviews those documents. New Hires onboard using their personal email address because they don't have a work email yet. Later, during a Benefit Open Enrollment, notifications can't be directed to their work emails but goes to their personal email address. A New Hire becomes active as soon as they complete the onboarding process, not on their Hire date. We found that out by paying a New Hire early. The custom template of instructions for Benefit Onboarding can't be saved; it has to be entered every time an Event is created. We have also had great difficulty with support. Lots of "We're sorry" and "You were dropped through the cracks". We have also been told, more than once, that it is our responsibility to make sure something is working the way it should. As a new user, we can't know what we don't know! Paycor isn't ready for prime time with this.

Pros:

Payroll, Benefits and HR are connected and changes in any field updates across the modules (assuming it has been set up correctly). Employees can update much of their personal and payroll information themselves, saving the Administrator time. Onboarding of a New Hire works very well and not having all that paperwork in a file is terrific. If you get support rep on the phone, they are fantastic to help.

Cons:

Paycor frequently directs the user to their Knowledge Base, which is extensive. So extensive that it's nearly impossible to sort through it looking for an answer to the question at hand. The reporting feature is the same way. Hard to find what you need and tough to create what you need. Their support is less than impressive. Implementation was not well directed, mistakes were made by Paycor and by us due to lack of guidance from Paycor. Once active, support has been inconsistent. We are frequently surprised to find what should be a simple task is not even possible. Implementation of improvements is slow to appear. The parts that work well are impressive, but overall we have been less than pleased and very frustrated.

Terrible experience with Paycor

Comments: Has been very painful every day/week since the start.

Pros:

Timecard maintenance WAS easy and very few steps to correct/maintain/approve.WAS is due to them making changes that we feel took steps backwards. What was 2 clicks is now 5!

Cons:

Sales persons did a great job selling a product that CAN NOT deliver. Every step from set up to the daily use of this program has fallen short. Starting with day 1 - they took one of our name badges to test - said they would work with their clocks and software. Then day before going live the clocks where hooked up and the badges didn't work! Our staff now have to punch in numbers to clock in/out. We just acquired a new facility and started working with a team 1.5 months before needing to go live and we are now 2 months live and still having major program, use, report issues! (only 15 employees in this company)There implemation teams are SO BAD, DON"T FOLLOW THUR and JUST DON"T TAKE CARE OF THINGS.They like to submit problems to IT - which is a black hole (aren't resolved and work arounds have to be done)

Paycor

Comments: My overall experience has not been the best and it is based on our implementation and ongoing issues with W-2s, tax, and overall customer service assistance and the processes.

Pros:

We appreciate the user-friendly platform.

Cons:

We do not appreciate the occasional glitches or technical difficulties, limited reporting capabilities.

Room for improvement

Comments: Overall, I feel Paycor could improve in several areas. I also know that some of our set-up limits our capabilities.

Pros:

For the most part, Paycor is easy to use. I think some of our frustration is how we as a company have things set up and limit us to utilize some of Paycor's features.

Cons:

It is frustrating that Paycor is not date driven. When an EE moves, I have to manually track this so I can account for it accordingly in payroll reporting. I have to put the EE prior WC code, State, City on paychecks due to Paycor putting all earnings/deductions under the new address. Overall, I think their reporting could use some work. I wish their Tax Department was better at communicating and working on tickets as it takes several months for them to resolve something and they close tickets without letting us know and they are most times not even resolved.

Personal review for Paycor

Pros:

Paycor is a highly effective payroll and HR management platform that offers a wide range of desired features and benefits. The platform is incredibly user-friendly, making it easy for HR teams to quickly navigate and utilize all of its features. The integration with other HR-related apps and tools makes it possible to streamline HR processes and improve overall efficiency. Paycor also offers robust reporting and analytics capabilities, allowing HR teams to gather insights and make informed decisions. The platform is highly customizable, making it possible to tailor it to specific organizational needs. In short, Paycor is a top-notch solution for payroll and HR management that offers excellent ease of use, integration, and desired features.

Cons:

Paycor is a payroll and HR management platform that has some desirable features, such as integration with other HR-related apps and a user-friendly interface. However, it also has several shortcomings that may make it a less appealing choice for some organizations. Some users have reported issues with the platform's stability and performance, which can impact productivity. Additionally, the platform's customization options may be limited, making it difficult for some organizations to fully tailor it to their needs. While Paycor has the potential to be a good solution for payroll and HR management, its limitations may make it a less desirable choice for some organizations.