About Safefood 360°

Food safety & compliance management solution that enables food & beverage businesses to manage quality, pest control, suppliers, & more

Learn more about Safefood 360°

Pros:

It is very easy to build out modules or monitoring forms to suit your individual business needs.

Cons:

Web loading can last long that usual and not sure if its because our internet speed here at Hilton or server at your end.

Safefood 360° ratings

Average score

Ease of Use
3.9
Customer Service
4.2
Features
3.8
Value for Money
4.0

Likelihood to recommend

7.5/10

Safefood 360° has an overall rating of 4.2 out 5 stars based on 51 user reviews on Capterra.

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Robert
Senior Vice President Processing in Norway
Fishery, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Review Robert de Boer - Hofseth International

5.0 last month New

Comments: In general our experience is that we really like to work with the system and are very satisfied.

Pros:

The software program really helped to make our overall quality management system a more living aspect in the daily work. It helped to make processes more effective and efficient. We get good feedback from production workers or other employees on the floor that use the system and they are very happy to no longer fill out so much papers. During audits, the software system also makes sure questions of auditors are quickly answered as evidence is ready available in a few clicks. Also, the system came in very handy during the Covid period as a lot could be followed up in the system by working from home. Overall we are satisfied.

Cons:

Some aspects are a bit rigid, and it would be very feasible to have more flexibility into making schedules or monitoring programs. There are several 'paper based' forms that could not be digitalized because the monitoring programs would get to large and complex. Also, some features of the system like the specification module or offline modus seems to take a very long time to develop.

Madison
FSQA Manager in U.S.
Food Production, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Eat, sleep, breathe SF360

4.0 last month New

Comments: I really appreciate this program and the ability to keep everything electronic- and the support we have received when we have issues.

Pros:

It is easy for me to use- I am very familiar with it at this point and I am able to get my teams trained on it quickly. It keeps me and the team organised.

Cons:

There are some aspects that are a little "clunky" - not very customisable or less user friendly.

Alternatives Considered: SafetyChain and Prodsmart

Reasons for Switching to Safefood 360°: We actually use both SF360 and Prodsmart- they incldued the majority of the features we were looking for.

dean
distiller in U.S.
Food & Beverages, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

maintenance part of the program is very lacking need a more precise method and how to

1.0 last month New

Comments: would not recommend

Pros:

i like the monitoring aspect of the program

Cons:

the fact the password every so often is such a pain need to be revised

Safefood 360° Response

4 weeks ago

Dear Dean, Thank you for your feedback. The 90 day Password Reset requirement is customizable. The Site Administrator can decide whether to enable this feature or not. If you have any concerns, you may discuss with your quality assure department per your request. If you ever have any questions on password resets, or indeed anything else relating to the Safefood 360 software, our customer support team is on hand to answer these. You just need to click the 'Help' button when you are logged into the system. We are always here for help. We also have a helpful user guide accessible here: https://guide.safefood360.com/ With kind regards, Safefood360° team

Kyle
President in U.S.
Food Production, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

SafeFood 360 at The Birkett Mills

5.0 last month New

Comments: We consider SF360 an essential piece of software for us. We have recommended it to other users. Auditors / customers are always impressed by the product.

Pros:

The best features for us is the calendar-ing ability. We can schedule reviews & audits to track our progress towards our goals. We also utilize the non-conformance / corrective action piece a lot!

Cons:

We are a small user so there are features we don't utilize. That's not SF360's fault! But sometimes the options are built towards bigger operations & don't work for a company our size.

Lewis
QA Manager in U.S.
Food & Beverages, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Long Time User

4.0 last month New

Comments: We have been with SF360 since 2014 and even went to the 1st annual Safefood 360 Conference in New Orleans. My experience has been 90% positive.

Pros:

The ability to customize most modules but specifically the supplier approval program.

Cons:

Customization of the modules can be difficult and time consuming. The custom reporting is a bit buggy at times. Some information can skew the statistics and trends. For instance, in the complaint module there is a spot to put the "Company" and in that slot you can put our company, the customer or the supplier. For a distribution company like ours that deal with customer, supplier and other complaints, there should be separate lines for that information so it can be tracked and trended properly.

Safefood 360° Response

last month

Dear Lewis, Thank you for your feedback and being our loyal customer since 2014. Our deiciated support team would like to guide you on the modules set up. You can contact any time using the Help button when you are using the solution. We also have a helpful user guide accessible here: https://guide.safefood360.com/ With kind regards, Safefood360° team

Katja
corporate food safety and quality Director in Canada
Food Production, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

supplier management module user

5.0 last month New

Comments: great tool but could be better

Pros:

it is a one stop shop for all data that we use exclusively for supplier management and approval

Cons:

The fact that some data within the questionnaires are not searchable. I would live to be able to have a grid of suppliers that answers yes to a certain question or have a certain key word in the answers. Also have had issues that the suppliers can remove data and documents that are not in the document controlled list but are part of assessments that is attached prior to submitting . Once attached it should not be removeable. it should be locked in

Nina
VP QC in U.S.
Food Production, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Highly Recommend

5.0 last month New

Comments: We have gone through 3 BRC audits and this software program is CRITICAL to our operation and easy of audits. The auditors are impressed with the complexity of our system and the we have not had any issues to date outside of the outages that they warn in advance.

Pros:

The product is easy to use and allows you to set a schedule for review of each item that is critical. Documentation control is huge in BRC and this system manages it seamlessly.

Cons:

Our growers struggle on how to manage their paperwork for the supplier portal side. There are a lot of background programs that you have to become acquainted with in terms of adding anything outside of the original setup.

Brenda
QA Manager in U.S.
Food Production, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

SafeFood 360 in a Food Production Environment

4.0 last month New

Comments: This program has really helped reduce the amount of paper records needed to almost nothing. Almost all audit needs are found in one place. Organization is very well done and the search feature is amazing.

Pros:

The set-up was intensive but the team working with us was nothing short of amazing. training was thorough and the option for asking questions and adding more intensive training was always open.

Cons:

It would be much better if some features found in commonly used programs like Excel and Word would be available in Safefood 360 (fill down, fill across, go back one page)

Gary
Production manager in U.K.
Food Production, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

assessment of system

4.0 last month New

Comments: Good, it is a very good tool for managing my needs

Pros:

The tracking and tracing of process, the management of version controls and communication process

Cons:

distribution to others outside of safefood. so if they aren't set up you cant notify changes. frustration with generating some reports to understand my actions

Safefood 360° Response

last month

Dear Gary, Thank you for your feedback. Our dedicated support team would like to help you on the set up difficulties. You can contact any time using the Help button. We also have a helpful user guide accessible here: https://guide.safefood360.com/ Kind regards, Safefood 360° team

Orlando
Food Safety & Quality Assurance Supervisor in U.S.
Food Production, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

User Friendly

5.0 last month New

Comments: My experience with Safefood 360 has been nothing but superb. From how fast and responsive the IT support are to how user friendly this software is. I would recommend this program to any colleague or friend that is in the food production. 10/10 for me.

Pros:

Its very user friendly, and keeps every important data. I especially like the Safefood360 program that reminds me of certain audits I need to do in particular months. This is my first time using Safefood360 and I couldn't imagine using any other system.

Cons:

How long the process took to fix an issue. Tech support were amazing and reinsuring me that the problem will be fixed but it took over 2 weeks to fix the little bug issue they had. Other than that software worked fine after it was fixed

Dennis
Maintenance in U.S.
Food Production, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Maintenance PM's

4.0 last month New

Comments: I'm new to using this software but it's not too hard to navigate through it

Pros:

Easy to track tasks and keep up with material used

Cons:

Slow to load pages sometimes and pages may freeze up and I will have to reload it and start over entering the information

Safefood 360° Response

last month

Dear Dennis, Thank you for your feedback. We are aware that the software can experience some delays during times of heavy traffic and high usage. We are making improvements in the backend to ensure that the software will run as smooth as possible - even during our busiest periods. With kind regards, Safefood360°

Michelle
Specifications Manager in U.K.
Food Production, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Ease of use

4.0 last month New

Comments: Positive, much better than working through emails and pdf documents.

Pros:

I like the fact you do not need to be great with a pc to complete the assessments on the system. I find it clear and easy to find materials, suppliers and documentation.

Cons:

I would really like to be able to copy assessments, and to be able to send out the previous assessment for the suppliers to update. Rather than a blank one each time. It's time consuming for no reason.

Zerika
QA Manager in U.S.
Dairy, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

McCarty Safefood 360

5.0 last month New

Comments: I've only used the software for the last year and a half. The functionality is good and the maintenance of documents is amazing.

Pros:

The tabs and dashboard. Very easy to maneuver through and dashboard keeps me up to date with documents that I need to complete.

Cons:

That there isn't an automated feature for annual paperwork that needs to be completed by customers.

Sage
QA Manager in U.S.
Consumer Goods, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Overall Great Program

4.0 last month New

Pros:

I really like the program for daily record keeping and being able to house all our documents in one place. The records are quickly accessible during an audit or from my phone which is great

Cons:

Program can be slow frequently with long load times. Also would like formula functionality and some more options to customize records in some of the modules such as how monitoring is very open

Fabrice
Continuous Improvement manager in France
Biotechnology, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Safefood for biotech

4.0 last month New

Comments: It does the job we need to do, but might be not the most efficient system (time-wise) on the market

Pros:

The deviations traceability allows to do what we need to do.

Cons:

Both management of changes and deviations are quite heavy and not so flexible, could be much more fluid. It is also a stand-alone system not connected to other systems internally, so also a point of improvement there

Melinda
Food Safety Manager in U.S.
Food Production, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Great time saver

5.0 last month New

Comments: Overall very good experience.

Pros:

being able to move many paper and manual spreadsheet/databases into SF360 has improved workflow and reduced a large amount of duplicate and unnecessary work.

Cons:

Modules that were in development were one of the deciding factors in choosing this platform over others, those modules still have not been completed.

Kathy
Quality Coordinator in U.S.
Food Production, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

SF Review

4.0 last month New

Comments: Helps with audits. Helps with time management

Pros:

I like the auditing functions with SF especially during customer audits.

Cons:

- I am usually working on more than one screen during my work day - if I move out of SF and didn't save what I was working on - it is gone when I come back - searching takes too long - accuracy of searching is not good

Mike
Director of Quality in U.S.
Food Production, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Safefood 360 - Great tool for FSQA Management

4.0 last month New

Comments: Safefood 360 has helped turn our FSQA Program from meeting expectations to exceeding expectations and leading the pack.

Pros:

The system is extremely user friendly. In addition, modules can be customized to each facility or industry.

Cons:

I would like to see more new options being rolled out more frequently.

Paul
SQF Practitioner in U.S.
Food Production, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Good Product, Good Value

4.0 last month New

Comments: Very good, it is a solid system with good support. I would like to see some improvements, but continuous improvement is always a process.

Pros:

It is very easy to build out modules or monitoring forms to suit your individual business needs.

Cons:

Some modules are not very user friendly and we have used custom monitoring forms to replace specific modules.

Virginia
Production Control Coordinator in U.S.
Food Production, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Wonderful Program with Easy Use

5.0 last month New

Pros:

The storage of information and search capabilities within the system are very important for our business. The ease of use makes training new employees a breeze.

Cons:

Some features do not have all of the capabilities needed in our industry, but the positives outweigh the negatives.

Hanna
Food Safety Manager in U.S.
Food & Beverages, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Food Safety Manager

4.0 last month New

Pros:

The ease of showing auditors where everything is logged, no paper copies, all digital

Cons:

Risk is still a bit confusing to me, just need to rewatch the tutorials. But I love SafeFood360 from a document control and management side!

Toribio
Team Leader in U.S.
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Safefood Info

5.0 last month New

Comments: Areas are monitored and continued cleaning and maintaining a clean environment.

Pros:

Software is easy to use not too complicated.

Cons:

Needs update information per facility. As things change responsibilities need to be changed and kept up with.

piotr
Logistics supervisor in U.K.
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use

5.0 last month New

Comments: Overall is handy tool to have

Pros:

I can find every important document, form that I need in just a seconds

Cons:

Web loading can last long that usual and not sure if its because our internet speed here at Hilton or server at your end.

Jen
Regulatory in U.S.
Food Production, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Ford Gum Review

5.0 last month New

Comments: good for organizing and keeping track of time sensitive documents.

Pros:

keeps my documents organized and time sensitive material alerts help me keep track of expiration dates.

Cons:

supplier control program is too time consuming to use.

Anxin
QA Engineer in China
Biotechnology, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Generally i like safefood 360

5.0 last month New

Pros:

i like the in-time upgrading of the requirement of food safety and quality system which can keep us in compliance

Cons:

Not all module are used in our site which we can make more usage of most modules