Litmos Reviews

Litmos assists us in onboarding new employees

Comments: We currently use Litmos throughout our organization. We use it primarily during the hiring process for new employees. Litmos makes it easy for us to conduct our product training program as well as department-specific training. We also use the program to send out new training manuals on software updates or company policies. Litmos reports allow us to ensure individual and group training compliance and identify areas for improvement. The utility has made it easier for us to train and onboard our employees, so they will be more prepared to contribute more quickly than used to be possible. One of the most important advantages of Litmos is that its component departments can share and store information in one place. This has made it possible for districts to work more cooperatively and no longer divide themselves into departments.

Pros:

We are pleased that Litmos is virtual, which allows our employees to access the software from anywhere there is an Internet connection. It also has a low-budget mobile application. The design of the system can be tailored to integrate with the company's software, giving it the appearance of being more part of the organization than just machinery. The user feel is wonderful. The tiles look great and the system is simple to use.

Cons:

I would like custom reports to be sharable with other users of the system, rather than having to export them and then share them. The procedure for building the course could be more efficient. It is simple to package the contents into class and course packets. The question is where do you write effectively in the various memory blocks. There is no built-in spell checker. The window for making copy is small. We started developing our material in Litmos, but then incorporated it into the course.

Excellent Corporate Training Tool - SAP Litmos

Comments: - The overall experience with SAP Litmos is very excellent and satisfactory. The tool is very helpful for enterprise clients to implement for the employees on-boarding and get on track as soon as possible.

Pros:

- The most important feature of the software which is very helpful for the administrators to upload new learning content for the new employees to be successful and get knowledge on company policies on network, security, behavioral, etc. - The most important feature of the application is to conduct exams and score employees on the tests conducted and evaluate the next steps for the employee. The manager can then look into the next possible certifications the employee should be targeting and get certified in the area.

Cons:

- The tool can be more intuitive and make it more comfortable for all the new employees who are new to the tool as well. - The product team can include more features on the tool like taking surveys, making content more strictly accessible for several teams based on the hierarchy model in the company. - The tool is a little expensive than the one's available in the market

Solid training and tracking platform

Comments: Overall positive using this product in our environment.

Pros:

Easy to assign and manage trainings, makes tracking required training straightforward.

Cons:

SSO can be finicky at times, searching for new training could be improved.

Honest Review

Comments: The reason I can only score this around the 50% mark is, at the start, the experience with my account manager was fantastic, the LMS was explained really well and was always available for questions.It went downhill from here, where the implementation manager was helpful, as they did help a lot with the HTML Coding and other areas, when they shouldn't have (which was most likely to me being persistent, the "I've bought this LMS, help me set it up!" approach).My general feeling of excitement slowly turned into disappointment as I learned that SAP will help get the basics in place, and from my prospective, It felt like they shouldn't really be doing it and it was a big ask.Forever asked to watch the learning courses again or go to this link and learn how to do it.I just wanted the LMS to be finished, with everything working, a finished product.I did question this towards the end of my support, which was then explained to me that SAP Litmos don't setup the LMS, they provide the LMS, and provide you with the direction on where to learn.I was provided a link on coding & offered details of an external company (which would come at a cost), to help implement and setup the rest of the LMS that I had been asking since the start. LMS runs great, the learner interface is easy to use but the implementation process (not the people), is really bad. My feedback would be, use your time to help customers setup the LMS so we have a finished polished product.

Pros:

The LMS has many features that I'm really happy with and somewhat easy to use, like setting up teams, content creator is great and met all my expectations. Manual bulk uploading new starts and leavers isn't difficult, looking forward to linking this to the HR system.The main feature for me was the number of courses available for everyone, via PC, Tablet or Phone.

Cons:

You are buying a shell of an LMS, in its basic form but SAP Litmos don't get it ready for you. The support given heavily rely on you watching the LMS learning courses that either don't always make sense or you find that you need software to make the changes you want.The SAP Litmos approach is, they are here to help provide you with the information on "How to do it", but the work is done by you. The "DoJo learning" is helpful and can sometimes save you from contacting support, but it isn't always clear and results in functions being left in limbo (like Gamification, LMS theme etc)

Great Experience

Comments: This was our first LMS and we looked at about 10 options, 3-4 of which had free trials that we used and researched more carefully. I have no major complaints about the process of getting set up, though we're in the final stages of loading all our users into the system (400+), so we aren't completely settled in. Everyone at our company who has seen the platform has loved what we've been able to set up.

Pros:

Overall I find Litmos to be easy to use and relatively intuitive. When I've had questions I've been able to find the answer in the online help forums nearly every time (in the instances I've had to reach out help has been rather quick and efficient). The content authoring works well for the most part, and the content library covers nearly all of our general needs, which is great. Any Litmos representatives we've worked with have been great. The Dojo is helpful for teaching yourself the platform, and the seemingly endless list of features has been great so far, though I plan to utilize them even more as we grow with our LMS (Assign, Branding, etc.).

Cons:

There are some quirks, as with anything. If you copy a module and delete the original then you're unable to edit the copy (even though it's completely separate, per their descriptions online). Litmos has verified this quirk. I find the fonts/sizing to be somewhat restrictive within the content authoring tool, and in the same vein the assessments within the authoring can be difficult to manipulate at times, depending upon what elements you add on what page.

Okay product but TERRIBLE SUPPORT

Comments: Rollercoaster, sometimes they're spot on and have the features we need, other times it takes forever to get a known problem taken care of.
If I could go back and re-select an LMS, I wouldn't choose Litmos.

Pros:

• Allows you to distribute material on a mass basis and track who has and who has not completed • Learning Paths allow you to group a series of Courses together to assign 1,000's of modules at a time easily • Modules can have embedded capability to allow you to perform tasks that the LMS does not have built-in • API integration allows you perform useful tasks that Litmos does not have built in.

Cons:

• The Support takes FOREVER to get anything done, even when it is a program glitch, at the time of writing this review I have been waiting 6 months for a fix to a problem that they have identified as a flaw and just have not fixed. This flaw has been debilitating to our Training Program with Litmos. • Cheating is easy on built-in assessments. When completing assessments on a computer the user can just right-click and go back and re-submit the correct answer. Litmos said they would NOT disable the back-button. • Learning Paths are the only level of organization that they allow, it would be nice to have "Sub-Learning Paths". • Reports are still "meh", even after the reporting update. Thankfully there is API integration which allows us to make our own reports from the information on Litmos.

Robust platform for employee training

Comments: This platform offers versatile options to strengthen the training process of our organization's employees. It is very versatile, robust and customizable. Sap Litmos is easy to implement and has a very small learning curve.

Pros:

It has options for customizing courses to adapt them to the needs of our company. Allows quick and easy access from anywhere and at any time. Provides reports with real-time information on the progress of participants in the training process. The ability to upload videos as part of the evaluation process is very useful. It works in different operating systems, which provides versatility.

Cons:

So far the only thing that I think should be considered for its use is the cost, which can be high depending on the size of your company.

Litmos is My Choice

Comments: We have used Litmos to fill our need for easily accessible on line training for our users across multiple counties. It has improved our ability to not only manage regulatory and mandatory training, but to manage our staff compliance across the board for all of the positions within our Agency.

Pros:

Litmos is both easy and fun to use! In our industry, we work hard and deal with many intense situations on a daily basis. Litmos allows us to offer fun and innovative ways to share information, collaborate with the Discussion forums and have fun with gamification. If we have to learn, it should be fun, effective and not add to the stress of our daily job.

Cons:

I would love to see development regarding linking courses together. For example, one online course serves as the initial foundation and is good for one year. After that, they take a refresher course that would satisfy the need for renewal. Currently there is no way to do that. This is critical for our industry. We also need a way to offer the initial course as an ILT, then apply an online course as the refresher.

Leader in LMS design and usability

Comments: We needed a central place to house all of our courses and needed the ability to track who has completed what and where our learners are struggling. Based on the tracking for our support teams we have been able to change our approach and be more inclusive of everyone.

Pros:

The simplicity and usability of the learner view makes it easy for them to know what courses to do and what needs completing. Building courses is easy as well and they offer quite a few module course types in addition to that recently there are a lot of great features to automate the the reminders to ensure learners are completing tasks on time.

Cons:

Could use some more reporting on the instructor led sessions. In my specific use case I need to report on the number of live sessions we are doing and often requires some excel magic to get what we need. Also would like to see more integration into other virtual platforms other than GotoTraining.

Litmos is very easy to use!

Comments: We are overall pleased with Litmos. Implementation was a breeze and the cost is rather affordable. It is a good learning management system on both the user and administration side.

Pros:

Teaching our team how to use the website was pretty self explanatory and required minimal training. We love all of the Litmos training content that is available as courses for employees to complete and add to their achievements. It's also pretty neat having a customizable dashboard and personalized Litmos website.

Cons:

Litmos has badges and points but no one really seems to use or care about these features. Also, adding an external learning record seems to be more complicated than necessary.

We had a great experience launching and continuing to use Enablement the last several years.

Pros:

Enablement makes searching so easy! There are so many different advanced filtering options available to narrow down a wide search. Even though our company uses multiple sites to maintain internal and customer facing collateral, North America sales has made Enablement our go-to tool. The site remains fresh by auto-archiving older content while allowing for users to search the archives when needed. The News feature has allowed us to cut down on the number of large emails being sent to our teams. As an administrator, it's been very easy to create new playbook pages and customize the menus to enable our sales teams to find content quickly. We have recently expanded the use of the tool to other departments as well.

Cons:

There are 3 areas that I think could be improved. 1) While you can access Enablement on mobile devices, it's unfortunate that there is not an App for Android users. 2) I also wish there was a way to make the Item Wizard (when adding new content) unique by Business Unit or Department and have the ability to hide things that are not relevant to a group. 3) When creating a new customer portal, the step-by-step wizard is not customizable today. There are several steps that we would like to hide and are unable to do so. Overall, these cons are minor and our admin and publishers have learned to ignore sections that are not relevant to them during the tagging process.

Ahead of the curve in features, reporting and flexibility

Comments: We did a full 4 month research and vetting process to determine the best LMS for our needs, after more than legitimate 20 candidates of the hundreds to chose from we narrow the search to five and of them only one had the tools, feature and most importantly a vision for what the future looked like.

Pros:

Easy build out and flexibility to use modules in multiple courses. Learning paths for course combinations make compliance training easy. However the two things that stand out a Pro 1) Customer Service/Support is over the top. Every time we have had a question or something wasn't as we thought it should customer and support is amazingly fast in response time and thorough in making sure we were back on track. 2) The reporting—you can build just about any report you can think of and trust me we have pushing the envelope.

Cons:

Hard to come up with a con that is exclusive to Litmos that other do better or offer. My biggest issue is with the pricing model of the industry as a whole, but it's still not a con since Litmos has more flexibility in their model to (kind of) meet our needs. I'm nit picking now but I wish we could turn off (hide) some of the fields in the registration page rather than just make them optional. As a company we already have the person information and data for the registrant so the page is unnecessarily messy. (I told you I was nit picking. )

Purchased Litmos 6 months ago and still not working

Pros:

It's easy to upload videos and the ability to customize the color creates a consistent branding experience between the website and Litmos.

Cons:

I provided the exact requirements needed for the LMS system (as they were written out and approved by the department of education). One of the requirements is a LMS that requires some courses be taken prior to other courses as well as have groups of courses that can be taken in any order. When building the programs in Litmos, the prerequisite function didn't work and the Assign doesn't have enough functionality and our company had too many classes (there is a maximum number allowed). Six months later, 15+ technical and sales rep calls and the problems still exist. I am manually assigning classes to all students, 4x per day. Instead of doing my job, I am essentially a manually LMS system until I can get a working solution or pay for another LMS system. I've requested 3x to speak to someone else but my only contacts are the technical help desk and my sales rep.

Non-existant support and impossible to cancel

Comments: Poor experience.

Pros:

Software had commonly used LMS features and was SCORM compliant.

Cons:

One day suddently the billing area disappeared from our account with a link to go to an alternative area that didn't work. They continued to bill us and we couldn't get any invoices or change payment details. Many months later I contacted someone by email who setup an alternative billing portal. When we wanted to cancel, we asked the rep and he said to send an email to them requesting cancellation. Nothing happened and 6 months later we still keep getting invoiced. The rep was helpless as well and agreed with our position. He recommended to remove payment methods to stop getting billed and initiate a chargeback. Their own rep telling us to do this. No email to their accounts department gets replied to ever. AVOID.

We are moving away from Litmos after having used it for 3 years.

Comments: Fast deployment of eLearning business - but is now looking for another platform.

Pros:

Have used it for offering paid customer product training on our products. Has 1000+ users in the system right now. Pricing is reasonable.

Cons:

Too much manual work steps due to lack of integration / APIs for automation. No support for a "subscription" model with renewable access to a number of courses (ie. recurring revenue model). Poor responsiveness towards extension requests.

Unstable product, worse support

Comments: Looking for an LMS? Litmos is not the one.

Pros:

We have been using Litmos since they launched. The software is easy to use. That's about the only pro

Cons:

- The product is unstable. Our learners will come across issues all the time. Litmos' support dept is not helpful at all (you will get templated responses that are not useful at all). - Unscheduled maintenance causes havoc - Custom domains do not support https (pretty much unusable with Chrome now) - New pricing they've introduced is 1000% of what used to be.

The best eLearning software

Comments: Overall SAP Litmos is great software for eLearning and it comes rich with features to helps us have a good online learning experience.

Pros:

We have been using this software for the past 3 years and the best thing I love about SAP Litmos is the different ways of training it provides; video, audio and text-based training. It also offers survey questions in relation to the trainings which are helpful.

Cons:

When we had just started using the software we encountered glitches and the support team was not quick respond but I am glad the support team is always available now.

We use the software as a FindIT search repository to house all of our RFP content and sales info.

Comments: The ability to locate information quickly, and have company information stored in a logical, easy to search manner.

Pros:

It is easy to use, the search feature works well and I can easily filter my results. It's great that the tool works quickly and I generally don't have trouble finding the information that I'm looking for. It's also great that we can have separate pages for different teams/roles, and store training materials that are easily searchable.

Cons:

I find it puzzling when a document has expired that it is suddenly missing. I have uncovered how to search the archive, but this was not immediately clear.

Litmos is a great product NOW and has a promising future based on the roadmap.

Comments: In a very short time, we went from ZERO eLearning to having role specific learning paths for most roles in our organization with a very small team of "do it all" team members. You can't do that without a flexible, intuitive, and powerful LMS.

Pros:

It's very intuitive and easy to get up and running with very little training. No product/LMS has everything but Litmos has a LOT! The support team is pretty quick to respond when issues do come up.

Cons:

I wish there was more consistency in the admin interface. For example, some modules/features offer search functionality and some do not. Some text entry areas have the rich text editor/source toggle and others do not. Little things, but they can have a big impact on admin user experience, ease of use, and huge time savers.

Litmos gives us an easy way to organize training in multiple formats

Comments: Ease of use, ease course creation and the ability to manage teams is important to our process

Pros:

Ease of use to create and organize courses. The course library also creates a great user experience to access the courses and learning paths

Cons:

Reporting sometimes can seem inconstant . Sometimes features seem to be missing the last piece to really fit our needs. It does seem that the platform continues to evolve though!

Helps me everyday in my job to become more productive

Pros:

I like the functionality of FindIt. A large manageable database of information that is utilized daily. I require information at my fingertips for contract negotiations and sales enablement (support of sales). The ability to quickly find information almost instantaneously is critical to my job which is fast paced. Could not live without it.

Cons:

There are times I search for a particular file or document and I get zero hits. I go back in and search again with minor tweaks on the original request and I get a hit. Would be great to have the option of some type of "fuzzy search" which would allow a much broader search of the database.

We implemented the Litmos LMS, to connect all of our Customers/Partners across 10 Counties.

Pros:

It is extremely easy to use and requires almost no IT interaction at all. The new Branding feature allows us to improve not only the Learners experience, but improves our ability to organize different teams or groups within each Brand.

Cons:

The reporting module didn't allow us to report the information we wanted to see initially, but they have made great steps forward in creating a new reporting engine that is making life a little easier.

Litmos is an easy and basic to use LMS.

Pros:

Loved how easy it was to plug an Articulate file and launch the learning piece so quickly. It was easy to duplicate and create quizzes.

Cons:

I really wanted better reporting from the user end of the quizzes. It also was a chunky, clunky interface for users.

Easy to install and operate, but significant shortcomings

Comments: If you need something simple and quick to launch, you should give Litmos serious consideration. If you have to do reporting of training to regulatory authorities, you need to investigate very carefully. The API interface is interesting, but unfortunately they do not expose many data fields...so going the API route to address the shortcomings of the UX will not get you far.

Pros:

Very easy to install, get running with a polished interface (assuming you have done LMS installs before).

Cons:

Report module is terrible -- it failed my external auditor's assessment. Learning Paths are a great idea, but you can't set parameters on them like courses, do reporting...they are essentially invisible. Documentation is very limited. There is no troubleshooting and the blogs are fairly useless. The system is hosted on Rackspace and sometimes the performance for the Learners is painfully slow (30-90 seconds of lag time between clicks). The uploads of SCORM files can go anywhere between 15-20 seconds to 4+ hours. The ongoing operation of their platform needs serious improvement. Documentation and examples of use of the API interface is very poor.

I think it has been a great tool for my company. I helped implement and set up when we launched.

Comments: Being able to publish content for my organization that is easy to update and manage.

Pros:

I like the search functions and the ability to house all of our content in 1 place. Makes it easier for our org.

Cons:

The formatting abilities within the news section are very limiting. It is hard to format these articles and keep font/colors consistent since it does not save these choices.