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Cin7 Core Reviews

4.3 (418) Write a Review!

About Cin7 Core

Everything in one system including accounting, eCommerce, inventory management, manufacturing,and POS at a fraction of the cost of ERPs

Learn more about Cin7 Core

Pros:

Customer service is also very good with handling queries.

Cons:

This can go for weeks at a time causing massive frustration for my staff around the country as well as disruption to my business.

Cin7 Core ratings

Average score

Ease of Use
4.1
Customer Service
4.4
Features
4.2
Value for Money
4.3

Likelihood to recommend

8.0/10

Cin7 Core has an overall rating of 4.3 out 5 stars based on 418 user reviews on Capterra.

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Robert
Robert
Director in Australia
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

IntegrationKings review of Dear Systems

5.0 2 years ago

Comments: A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Pros:

The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Cons:

The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

Jacques
Process Control Manager in South Africa
Electrical/Electronic Manufacturing, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Energenic

4.0 4 months ago

Comments: Dear is an overall well planned software, i enjoy working on it, I will say I am 80% happy - still need development in certain areas

Pros:

Procurement and Stock keeping working great, Can have latest prices on hand

Cons:

Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing

Ashley
Head of Operations in UK
Retail, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Customer Support on WMS Deployment and Set-Up

5.0 2 months ago

Pros:

[sensitive content hidden] was very helpful with me on the support call and answered all of my questions and gave me walkthroughs.

Cons:

Automatic printing i believe is essential, Would be very good to have this functionality.Also WMS Scanner i feel should have more control. An example would be that the scanners should have the ability to raise transfers to and from warehouses from scratch, no input from Cin7 core on the web browser.

Katharine
Managing Director in Ireland
Furniture, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Terrible, Terrible Software for Small Businesses

1.0 last month New

Comments: I loathe this software. I sincerely wish we had never ever implemented. It is completely unfit for purpose for a small ecommerce business and should be not marketed as such. Unless you have staff to dedicate to this software, it's a complete waste of precious resources.

Pros:

Nothing. It's been a battle from start to finish.

Cons:

Appalling integration with Shopify and Xero.Total lack of decent supportHas driven more cost into my business than remove it - extra staff required.Incoherent logic - eg posts Sales but not corresponding COGS if fulfilment is delayed.No on screen reportingDiabolical UI

Lurieca
Admin & IT Assistant in United Arab Emirates
Accounting Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Administrator Feedback

5.0 3 months ago

Comments: Thank you for the very good software that is really helpful to everyone, keep updating its features and I suggest that can you also please update the support website. Please do more in integration side to be posted, the side effects if we have the wrong steps that may affect each software. I would like to apprecaite [sensitive content hidden] from her/his last support to me, I was really satisfied on her response, it's being clear and detailed and informative, I was successfully implemented my client's needs because of good support. I look forward to see that kind of support to improve your customer service.

Pros:

It's inventory module that is really in detailed feature. It's not easy to integrate since you have to feed the data more detailed and informative especially in importing the products. Some companies are not complete in their product details. But it worth the patience, when it's successful, it will be more ease for the users/clients to use the whole system as well as they are trained and learned how to use it.

Cons:

About the support in my previous months, I cannot get the satisfaction based on their answers, especially when I have a very technical and critical situation. They are not consistent on their solutions, hence, I was disappointed. The support is given 24 to 48 hours of response and yet there are times that their answer to my query is not kind of convincing for me to follow. I have this instance that their advise for me to do this and that lead me to almost danger situation of the system and to my client. So I want your support team to always discuss the DO's and DON'Ts and the effect of the situation of each query especially when it comes to technical side of integrations between other software like in Xero, most commonly cloud based integration.

Mia
Office Manager in Australia
Glass, Ceramics & Concrete, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great support for training and set up

5.0 3 months ago

Comments: My CIN 7 experience so far has been great, apart from that I couldn't get urgent support from the daily support team after the training project is closed. Being a new user, this is essential, as even I have been trained, to be able fully function, further support is needed in a timely manner.

Pros:

[sensitive content hidden] has provided great helping through training sessions and initial set up of the system to make my job easier, she has gone above and beyond which makes me feel that Cin 7 Core is a system I can easily recommend to other people from this prospective.

Cons:

0Customer support from CIN 7 Support Team (after system set up), the turnaround to get back to me and the response is not user friendly for new users, all new users would be experiencing a lot of questions and issue at the very beginning start using the system, and the problem I experience actually stop my office functioning, to book a call online for a few days in advance doesn't work to this situation at all.

David
Manager in Canada
Wholesale, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Terrible Customer Support. Lacks flexibility and API issues

3.0 last month New

Comments: Decent at best

Pros:

Order management however it is not as intuitive as you would like

Cons:

Many issues are difficult when operating with DEAR/Cin7 Core. They do not allow you flexibility with the pricing. I purchased a annual subscription to save one month cost however, if you do so, if you need to add a POS for 1 month, you will have to purchase the entire annual year just to use it for one month. Customer support is absolutely useless and API issues can occur which cause issue with accounting. Overall they are not a great software to use but gets the job done however, at a costly amount. Customer support takes a long time to reply and half of the support are pretty useless.

Aydin
Director of Supply Chain in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Implementation Review

5.0 2 months ago

Comments: The experience has been wonderful. [sensitive content hidden] was extremely helpful throughout our entire process, and was a professional throughout our journey, and helped us get onboarded with everything we need.

Pros:

- Integrations- UI/UX- Implementation Help- Functionality

Cons:

- Could be a cleaner UI/UX and a little bit faster to load.

Harry
Manager in Australia
Wholesale, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Product feedback

5.0 2 months ago

Pros:

Ease of use, Process to control the Inventory

Cons:

I would prefer if the system would keep the items in memory upto pick stage as we have already scanned the items in Order stage.

Melvin
President in US
Wholesale, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great product

5.0 2 months ago

Comments: After a few months trying to get everything working, I had a great experience with support agent Anitra De Silva. She was able to resolve all the pending issues that nobody else got me answers on. I am finally up and running as I expected.

Pros:

Great solution for a fraction of the price of enterprise software

Cons:

would like to see more integrations but has the most important ones

Xy
Head of Finance & Business Development in Singapore
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Alright but we don't love it

3.0 2 years ago

Comments: Have been using Dear for about 6 weeks after onboarding and it's taking some time for my colleagues and myself to get used to the system, but I received 5 emails in the first 12 days after onboarding, and another 3 in the past 7 days to give them a review so here it is. TLDR not as user-friendly as the system we were using before but no choice as QBC will no longer be offered and Dear might be the next best alternative

Pros:

- Comprehensive and even has manufacturing components (unfortunately we don't require this) - Comparable pricing to TG/QBC - Some onboarding agents are very knowledgeable about the system - Support staff are very responsive and queries get answered pretty quickly

Cons:

- Not as user-friendly compared to the system we used before. Even things like stock availability isn't readily shown on the product page - you either need to go into a tab within the product page, or a separate 'Availability' to check the stock - Slightly confusing configuration where you can't easily change the purchase prices as they are grouped together on a 'suppliers' tab within the product listing - Product family is quite confusing and a little tedious to create. During the import of our products, there were a large number of single-variant products created as product families with 1 product, and there doesn't seem to be a easy way to stop classifying it as a product family - Automation module (for things like out of stock notifications) are not provided FOC; you have to add on $50/month - Purchase orders only show product name and not variant/option names so if you are trying to order 3 colours of the same product, the PO will show 3 line items of the same product. - We sell on different e-commerce channels but there's no easy way to reflect that. We were informed that the only way we can only create the e-commerce channels as 'Sales Representatives' so that we can track them. Our sales from Shopify aren't differentiated between POS and online - The sync with Shopify seems a little glitchy and sometimes after receiving stock in Dear, all our products descriptions in Shopify get erased. This is less than ideal because our product listing on our website becomes blank

Verified Reviewer
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

DEAR Systems, much more than an inventory plugin!

5.0 6 years ago

Pros:

// DEAR SYSTEMS DOES + Manage inventory with different sales channels + Send PO/Invoices/Quote/.../... with customisable template + Auto assemblies + Bundles + Issues to production + Sync to accounting software + Handles goods in transit, FX gain or Loss etc + They are working on a reseller portal + They are working on a POS + Chat support is knowledgeable and they really try to help you

Cons:

They have a forum where users can chat together and upvote functionalities requests. - They are totally absent from that forum, they say they scan it to update their roadmap but they won't engage in the conversation at all. - Functionalities are added too fast without feedback from their users. They really need to work on their communication with their active users.

Cin7 Response

6 years ago

Dear François, Thank you so much for your review. We are happy to hear that mostly everything is going well with DEAR. Would like to address your concern with forum activity and explain a little further the process. The user feature requests work on an up-voting system. When our business analysts review suggestions they look at the ones that have been up voted the most by users. We then need to do market research to see potentially how many businesses this feature would be applicable to and if changes are made we need to make sure that existing users do not get affected by these changes. When a suggestion is accepted the status will change to Planned. Once it is scheduled for development it will appear on our development roadmap with an ETA. When we start implementing it the status will change on the forum to In Progress. Once we finish the status will change to Implemented. We'd like to develop every feature we are asked for and we do have to prioritise the work we undertake. We will always measure the demand for certain features, both through our forum and other industry sources. Some links below to pages that will help understand what has been done recently and where we are heading. Release notes - http://dearsystems.com/inventory-software/blog/category/release-notes/ Development Roadmap - http://dearsystems.com/inventory-software/development-roadmap/ Best Regards DEAR Team

BY
Manager in Singapore
Wholesale, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

We've been using DEAR Systems for 6 years and this one incident made us really disappointed.

3.0 2 years ago

Pros:

Dearsystem is mostly diy so its easy to implement quick fixes/changes when necessary.

Cons:

- No AR ageing report even though we use this software for payments recording - We've been using DEAR Systems for 6 years now. I recently tried to add an additional external integration but the integration page simply refreshed without connecting to the external software and without any error message whatsoever (possibly a bug). Thinking that it could be because i didnt had sufficient external integration licenses in my subscription, i went ahead to pay for an additional external integration. However, the same issue reoccurred which prompted me to contact support. [SENSITIVE CONTENT HIDDEN] from support reached out and we managed to resolve the issue. However, in the process, i found out that not only did i already have an extra external integration license which i've been paying for months without using before the add on, i also paid for the add on license when i tried to troubleshoot this issue on my own. I followed up with [SENSITIVE CONTENT HIDDEN] to request for a credit of the additional unused license to my account (not refund) to offset future subscription charges but my multiple requests were turned down even though [SENSITIVE CONTENT HIDDEN] and the management understood my position. Effectively, we've been unknowingly paying for an extra license which we did not use and now that i've added on 1 more license, DEAR is perfectly ok with keeping the extra payment from us, again, for something we do not use. I feel that the company is being really unfair to customers.

Cin7 Response

2 years ago

Hello Tan, I am glad to hear that you were able to resolve the issue you had by contacting support. Over time, we have improved the software as well as the infrastructure to provide a comparative advantage;High-performance/available servers, High performance/available individual database, Fast/high-available storage Fast services (to run tasks, reports, etc.). You are on a grandfather plan ($100 base) which is no longer offered. We allocate the same server/services to all our customers on the new plan ($249) & great grandfather plan. The $100 base is not enough to cover the infrastructure cost, but we continue to provide the same level of service because you have been with us. I listened to the call you had with our CSM (#211344) where you have stated you wanted to "try it out". When you pay & use an integration, we instantly allocate all resources. This means that you have already consumed it & I am afraid we cannot refund something which you have consumed. Regards, DEAR Team

Moss
President in Canada
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Disappointing

3.0 2 years ago

Comments: There are so many great things to like about DEAR but so many to hate as well. My biggest complaint is that they do not listen to their customers. Basic features that other platforms have like Country of Origin and HS Codes are missing here. We use DEAR with Shipstation, Amazon, and Shopify. All of which support both of these features as they are requirements for international shipping. Due to DEAR's lack of implementation of this feature it requires manually updated these two manually for every product in DEAR whereas the other platforms all sync this information seamlessly. This creates a nightmare with large inventory catalogues and creating accurate commercial invoices. DEAR has a support forum where users can request new features and discuss bugs. Users, like myself, have gone on to this platform for years requesting certain simple features only to be told that you have to request it on the forum and depending on how many people actually like your feature request is how they rank if they are going to actually implement it. It seems most basic requests are ignored while they roll out new flashy features that don't work well either. I don't remember ever being so disappointed with software.

Pros:

The user interface is nice and easy to use.

Cons:

The bugs! There are so many little bugs that pop up all the time. We have a team of 10 people using DEAR and almost daily there are more bugs that need to be flagged to DEAR technical support and they always blame the user until finally they realize that it is actually a bug.

Cin7 Response

last year

Hello Moss, Thank you for your feedback. DEAR is an out of the box solution where we expect our valued customers to adapt their business processors to match what we offer. We do provide a 28 day trial period for customers so that they can evaluate if DEAR is the right fit for them. We do take our customer feature requests (https://support.dearsystems.com/support/discussions/forums/1000108132) very seriously. The development process evolves around these requests (Development Roadmap - https://dearsystems.com/development-roadmap/). As much as we want to implement every request, we do not have unlimited resources to accommodate it all. The number of customers who have requests and how that feature will help the customer are a few of the selection criterias we use when selecting what gets added to the development roadmap. If you have any questions please reach out to us on [email protected] Regards, DEAR Team

Dave
Dave
Owner/Director in UK
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

After trialing three chosen cloud-based stock-management solutions for my clients DEAR won my vote.

4.0 6 years ago

Pros:

The software can be used "out-of-the-box" after a minimal amount of setup, and can also be used in more complex installations where bespoke software development might be needed. The simplicity of the initial setup, the simplicity of the menu navigation, and the speed with which new users are able to grasp what they need to do to accomplish their tasks caused me to take a closer look at this software and I'm glad I took the time to do so. The multiple warehouse locations field, along with the multiple bin locations field, both available in DEAR but not available in some other offerings, is a basic requirement of a stock management system as far as I am concerned. Whilst the software might appear complex for first-time users, those with experience of stock systems and business processes should find it a breeze to set up and use for the purpose intended, especially if they are familiar with setting up other software. It's an advantage, but not a requirement, if the person(s) setting it up also have an understanding of business accounts and are able to find their way around creating/editing MS Word mail-merge templates. I am impressed that I have been able to use the software to accomplish pretty much every task that my clients' have asked of it so far. The ease of integration with other cloud-based applications puts another tick in the box for me.

Cons:

This is a comment and not a complaint; although the reporting functionality in the 'out-of-the-box' version is adequate there is room for improvement. The limitations can be overcome by exporting the files and adapting them as needed. Those with a more specific software development skill- set (or more time to learn) would be able to achieve a great deal more from the software than is possible using the 'out-of-the-box' version.

Malcolm
Business Systems Analyst in UK
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Dear System Review

5.0 2 years ago

Comments: We found that Dear Systems had all the inventory requirements already built in with extra functionality of the production module allowed us to structure each one of these operations in a logical sequence. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers.

Pros:

In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. Although it is quite intuitive to use it packs a punch when you get deeper within the program with some functionality that much more expensive programs don’t have. Xero handles the accounting in the background whilst the sync between them works seamlessly so that you don’t notice that you are actually using 2 different programs.

Cons:

The program just concentrates on inventory so other modules such as CRM are not fully developed and you would need to get an additional addin. Everything else works really well

Verified Reviewer
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Lots of features for the price - great support

4.0 6 years ago

Pros:

Earlier this year we implemented DEAR inventory in our manufacturing company in Indonesia. The key reason we chose DEAR was the functionality. We have been searching for an inventory management system with manufacturing functionality for a very long time and couldn't understand why it was so difficult to find a system that dealt with what we felt were really core/ basic requirements without looking at customisation. DEAR seems to cover almost everything we need and is working on developing the programme for what it doesn't currently. The other key reason was the responsiveness of DEAR to queries. I am still waiting for replies from a competitor to my requests to ask a few questions when we were looking at different systems. We had good help getting it set up. I would definitely recommend.

Cons:

There are some limitations with templates - invoices, packing slips etc. - when dealing with a currency that uses a decimal place as a thousand separator instead of a comma. It also doesnt have the ability to track batches through multiple assemblies which limits the value of the production reports we can get.

Cin7 Response

6 years ago

Dear Graeme, Thank you for the review we are happy to hear that everything is going well. Just addressing some of the cons, we use microsoft mailmerge so templates are very customisable. We have a complimentary service for paying customers where we can assist with template customisation at no additional cost so feel free to send us your templates to [email protected]. Regarding the tracking of batches through sub-assemblies please check the 'Lot Recall' report which will show you every single finished good that contained a particular batched or serialised product that you searched for all the way through to who you sold it to and which supplier you brought it from. Best Regards DEAR Team

Derek
Quality & Business Manager in South Africa
Used the Software for: 2+ years
Reviewer Source

It does not exactly suit our business model,compared to other software in the market it was the best

4.0 5 years ago

Pros:

The fact that it can be accessed from anywhere and that the information available is reasonably accurate

Cons:

We transfer stock between locations on a daily basis eg. receipts, transfer to work in progress, then assembly and then to finished goods in more than one location and then it gets sold. when looking at a stock movement report of Raw Material, all that I want to know is receipts + stock on hand-assembly = Stock on Hand. The inventory totals in inventory do not balance with the Trial balance figures as the trial balance picks up transfers as many as three times. So the Raw Material and Finished Goods are never correct in Dear and because of Synchronisation in Xero. second point is the introduction of the Advanced Purchase Module and discontinuation of cloning without any prior warning and with no video training module available. I have so far been unable to use that module and am working with the simple purchases module, keeping it in draft, and manually adjusting stock levels when receiving stock. I then use a new Simple Purchase to deal with the supplier invoice. Ideally, the system should be able to tell me what stock is required, but the is no correlation between Assembly and Inventory. We use about 8 to 9 different Raw Materials in different quantities to produce our finished goods, so you can understand how frustrating this all is.

Brad
Production & Supply Chain Manager in US
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good Software, Held Back by Bugs

3.0 3 years ago

Comments: Take out the bugs and I've had a really good experience with Dear overall. If they can fix these issues it will go from a good to great platform.

Pros:

I have had some really positive experiences with Dear's Support Team, [SENSITIVE CONTENT HIDDEN] in particular. She and the rest of the support team have a deep understanding of Dear's functionality and were able to help my company tackle a sizable inventory issue. Dear is also a simple software to learn and understand which is extremely valuable when it comes to training new employees.

Cons:

The thing I like least about using Dear are the bugs and server stability problems. These issues range from small but daily loading errors to site-wide crashes that have halted our production for hours. For the most part these are minor annoyances/inconveniences but when they are happening on a daily basis in can be increasingly frustrating.

Cin7 Response

3 years ago

Hello Brad, Our team always strives to help our customers succeed. I am glad to hear that DEAR has helped you in your organization. The development & quality assurance team is currently working hard on making DEAR work efficiently. We recently rolled out a separate reporting generating server & enhancement to allow DEAR to handle enterprise business requirements. If you encounter any problems please feel free to contact us via email ([email protected]) or on WhatsApp (+44-1244-940807). Best Regards, DEAR Team.

Luke
Director in Australia
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

So far so good

4.0 5 months ago

Comments: Overall it's been good. Few kins as mentioned but that is to be expected on new software. The team has been helpful and they do have a process to escalate issues such as I had which is good.

Pros:

The reporting. Other products on the market at this price are poor in this department. It offers products by variant which is a necessity for us. Customer service via chat (on a small plan) has been really good. Better than expected.

Cons:

Some things were a little different from the platform I have been coming from but that it so be expected. There have been a few clunky things that have cost us a fair bit of time when setting up such as not being able to update the ProductFamilySKU via .csv. You can only do this manually. If you update via .csv if doesn't actually update it, it creates another and then you have doubled ProductFamilySKU's. This took some working out but the chat support was very helpful. Another one was products that have no history won't show in "Availability" so it wasn;t until I entered SOH that I could see any products but products that had a value of 0 would not come up as they did not have any history. In the end I did a plus 1 stock adjustment and then -1 stock adjustment so it had a history so it would show up in availability. Some things like this have made set up take longer than it needed to as these kinks are not well known by the staff so they had to test to get answers. Again support was good but it;s more of a why does it work like this and why don't the staff know, wouldn't this happen to everyone.? Anyway, sorted now.

Misa
Brand Manager in Australia
Used the Software for: 2+ years
Reviewer Source

Confusing, lack of support, lots of discrepancies with Xero integration, terrible reporting tools.

2.0 5 years ago

Pros:

on the cloud. works with Xero multi user Log and attributes - allow an audit trails

Cons:

Reports: do not give enough flexibility to provide an overview of the business Lack of overal flexibility i.e reports, templates for invoice, PO etc. Integration with Xero needs improvement. Need to have 'print all' function i.e multiple select orders, print all invoices or PO.

Cin7 Response

5 years ago

Hi Misa, Some comments below address the points raised in your review: Reports ¿ DEAR currently provides over 60 reports across purchasing, sales, inventory, manufacturing and financials. Reports are further customisable with ability to ¿drag and drop¿ a variety of data fields and can be exported to Excel for further modifications if necessary. Inflexible invoices ¿ DEAR utilises Word document type templates specifically for this reason, flexibility. You can reach out to support for template customisation at any time as you have done in the past. Bulk printing ¿ you can select sales or purchases from the relevant list and then select the documents you would like to print in bulk. Xero integration ¿ DEAR is a ¿5 star¿ rated Xero application in the Recommended Category and was nominated App Partner of November 2017. DEAR utilises Xero API almost in its entirety, however, if you have some suggestions on how to improve the integration we are happy listen. Best Regards DEAR Team

Iulian
IT Operations Manager in Taiwan
Wholesale, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Worth the investment

5.0 4 months ago

Comments: We have 6 businesses with multiple ecommerce channels like Amazon, Woocommerce, offline sales and multiple warehouses. We use Dear as an ERP system to manage everything from placing orders to the factories to syncing shipments to various regions. The Dear 2 Dear function is very useful however there are a few things to improve on that side.It was easy to switch from our previous system and it made everyone's live easier by making us rely less on Excel spreadsheets and more on doing productive things for the business.

Pros:

Ease of use and the onboarding process was straightforward for all our team.The support team is great and often manage to solve things through their live chat. In particular Duminda is always going the extra mile.

Cons:

The reporting section has quite a few important gaps. There are several users that complained on the forum and asked for an update however nothing seems to be on the horizon. It's lacking a salesforce integration as well.

Thomas
Thomas
Co-Founder in Australia
Verified LinkedIn User
Furniture, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Intuitive and close to everything we need.

5.0 6 years ago

Pros:

"DEAR are going to really shake up the whole software development industry. Ive never experienced such great service and the product itself is brilliant. Its intuitive and very user friendly. My staff have picked it up very quickly and its improved our whole business process. Standard response times after submitting a ticket are usually in a couple of hours- (It takes me 3 days to hear from my website developers). Best of all, we needed a feature customised for us, and after contacting DEAR, they had the feature available on the platform within a number of days. 10/10."

Cons:

The only con is that currently, there is no connection to Zapier. Once this happens, then I cant pick any faults with DEAR at all!

Cin7 Response

6 years ago

Hi Thomas, Thank you for the superb review. We are currently working on API version 2 among other things until end of the year. We still have not ruled out an integration with Zapier or OneSaas and are hoping to work with one of these platforms (or both) sometime next year. Will definitely keep you updated once we decide which one we are going to go with. Best Regards DEAR Team

Phil
Director in UK
Food & Beverages, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Great product - dreadful pricing strategy

4.0 2 years ago

Comments: Great software, very poor pricing strategy

Pros:

The product has grown with the business, taking from when we produced one gin to with now over 30 products. It works well, however...

Cons:

I was really disappointed by the 'management' who doubled the subscription charge mostly by charging for two modules, DEAR PoS and API that we had evaluated but not really used. We were not informed about these change and when it was raised after a renewal rather than remove and refund, I was informed that the policy was 'we don't issue refunds.

Minal
Client Manager in Australia
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Flexible and Comprehensive Cloud Inventory Solution

5.0 4 years ago

Pros:

DEAR's extensive functionality proves to be an exceptional inventory solution for businesses with complex and established workflows. We at Business Continuum have had extensive experience working with DEAR, and the comprehensive yet easy to use solution has been a selling point for many businesses. After implementation, end users are left with role based permissions, a clean single page view for each function of the system, and an active support team that actually answers your questions and takes on potential changes. A clear road map with regular developments is constantly being updated to improve the system. We have seen businesses of all sizes and natures effectively use DEAR to streamline their processes and gain important insight into their inventory management.

Cons:

DEAR's complexity requires dedicated time to learn the system - however, the reward is immense. Certain functions and settings require intimate knowledge of the system.