NinjaCat Reviews

Great customer experience and delivered service well worth the cost.

Comments: My marketing agency is able to better manage, visualize, and communicate the effects of our marketing efforts both internally to ensure we are doing what we promised, and well as externally so that the client can easily understand the benefits we offer.

Pros:

It is an all-in-one solution for analytics, KPI monitoring, reporting, and call tracking. It makes visualizing the data across a larger amount of clients and their disparate campaigns easy and helpful.

Cons:

The service is enterprise level, but the costs are at a medium-sized business level which is awesome. That being said, my small agency had a hard time with the total cost and it took some juggling to be able to afford the service.

Moderately Good Product With Great Customer Service

Comments: Using Ninja Cat over the last 3 years I've been able to navigate through it and become more comfortable with its updates and challenging template creations.

Pros:

Being able to bring data from multiple sources and create a cohesive report & provide a thoughtful story for the clients.

Cons:

Creating templates can be difficult to create if you haven't had any training on the software and data may not pull in time for critical deadlines.

good support, but the new shinobli update seemed to have come with a lot of plaggued problems.

Comments: Call tracking

Pros:

It allows us to share with our clients their total ad spend & total conversions. Tracking & notifing for phone calls allows us to show our clients that the program we run is successful.

Cons:

It doesn't integrate with email platforms like aweber and mailchimp. We have to use third party tools to connect them which don't work often.

An Intuitive Platform For Reporting, Monitoring, and Call Tracking

Comments: Overally, NinjaCat is an incredibly valuable tool that I use every day. It helps me to keep things organized and keep track of all of my PPC accounts. NinjaCat makes reporting easy, and I expect that it will continue to grow and improve as time goes on.

Pros:

NinjaCat has grown quite a bit since our agency first started using it. It used to be more of a reporting and monitoring platform, but now we're able to use it to track and report on calls more easily, and it makes integrating call leads into Google Ads easy. I couldn't imagine keeping track of countless PPC accounts on Google, Facebook, and LinkedIn without the customizable reporting tools NinjaCat offers. It makes it easy to see where our budgets and leads stand at a quick glance. The ability to easily compe data to other date ranges has been an essential part in allowing me to view seasonal trends or prioritize client accounts. Lastly, we're able to share our custom dashboards with clients, and we're also able to automate reports, which really helps with efficiency.

Cons:

There are a few minor inconveniences that we've learned to adapt to while using NinjaCat. One is that monitoring dashboards are not updated in real time. So, data you or a client is seeing is only accurate up to the previous day. We've also had some issues where failures in the system were not reported to us in a timely manner, and it led to calls failing to be imported into Google. Their customer support team was very accomodating, but our agency would have appreciated advanced notice of the changes they were making in order to accommodate the unexpected issue. Oh, and there's no "undo" option when creating custom dashboards.

The perfect solution to creating professional reports for our clients.

Comments: Hassle free reporting and increased customer retention

Pros:

Integrations - Links to every ad platform we use Ease of Use - Reports are auto generated and ready to go when you need them! Detail of Reports - Enough data to confuse even our own analysts! Customization - Sky is the limit with report styles and dashboard NinjaTrack - the ultimate no hassle integrated call tracking solution!

Cons:

Learning Curve with the updated new look is slightly confusing and takes time to learn where things are (especially billing & invoices) Can be slow to load and switch between pages Initial setup can be time consuming, but NinjaCat has a "white glove" service that really helps out with this process. Some of our team is color blind. That paired with average quality monitors makes the light blue buttons invisible! This leads to some frustration and laughter in the office.

Ninjacat

Pros:

I think that the best thing about Ninjacat is how easy it is to use. It is simple and as long as it is setup correctly, the reports look great. They are also looking for ways to improve their functionality. Overall a very user-friendly experience.

Cons:

I think that the biggest disadvantage is the filtering options. If you are working with a bunch of accounts and need to sort them out, there is currently not many ways to do this. The biggest problem is the loading times. It loads very slowly if there is a bunch of data.

NinjaCat Creates Functional and Attractive Reports for Our Clients

Pros:

For our clients to see the value of some of our services (PPC, SEO, social media, etc), a good reporting mechanism is required. NinjaCat put together reports that look good to the end user, and relay a great deal of information without becoming cluttered or unwieldy. We also love how customizable the software is, and how many other sites/softwares can easily integrate with NinjaCat.

Cons:

The newest iteration of the software is taking a bit longer to master than we'd hoped, and it seems a lot of things were moved around without good reason - but we were early adopters and expect (even anticipate) regular change to NinjaCat as the product improves over time.

Great reporting tool for digital marketers

Pros:

My clients always want to see all information in a single, easy to read report. NinjaCat offers exactly that. I can set up all of my paid campaigns (PPC, Facebook, Linkedin, etc) in a single report to send to my clients with ease and information transparency.

Cons:

Onboarding is time consuming, and quite a big expense of time - three 1-hour sessions to get fully onboarded. There are a lot of features and great functionality, but I typically prefer a tool that I can log in and play around with, rather than doing 2 workshops to get my team set up. It's nice that exists, but it is time consuming, would be better as a 1 hour webinar.

Clean. Simple. Complete.

Comments: Reports for all clients

Pros:

I love the on demand customer service. They are always waiting for me to ask stupid questions, and always willing to help.

Cons:

Initial setup can be a little difficult BUT, as is the case with every other reporting type software.

NinjaCat is going to be a game changer for our Agency by enabling better and faster reporting.

Pros:

The software is intuitive. The NinjAcademy was thorough and helpful (my on-boarding team was awesome), but the software is just built to make sense. Once everything is setup, churning out reports is a simple process. Once we get fully settled in, I estimate we'll cut our reporting time in half. There's quite a bit of data customization available within the template. This was a huge selling point for us. We require the ability to combine datasets, to filter and manipulate data in order to provide reports and analysis tailored for each client. Compared to other reporting services on the market, NinjaCat was the clear winner in this category.

Cons:

Design customization is limited. That isn't to say you can't create a good looking report, it's just the tools to design are not going to blow you away. They've already updated the design options once, since my agency joined 2 months ago, so I imagine there will be improvement here. For now, think of it as a poor man's version of PowerPoint, when it comes to design functionality.

Simple and User-Friendly, but Somewhat Limited in Design and Integrations

Comments: NinjaCat allows us to put all of our data and reports in one place so we can present to our clients the status of their programs. It is very simple and easy to use for everyone, but may not be as efficient as other reporting tools that integrate with other sources and therefore update automatically.

Pros:

I liked that NinjaCat could easily display your data in scorecard, graph, table and other forms. A specific nicety that this reporting tool is capable of is creating a custom metric/scorecard that allows you to blend/add data from two different sources. I know some other tools don't allow this.

Cons:

This tool is somewhat limited in what it offers in terms of design elements and integration abilities. There are not a lot of styling options to choose from. As for integrations, we had to put much of the data from our tools in spreadsheets that we'd connect to NinjaCat versus having them directly integrate with each other. This means we have to continuously and manually update the sheet every time we want to see data from a new time frame.

Love the live dashboards. Our clients do too.

Comments: Client communications. All our stats in one place.

Pros:

I reached out to support and they responded right away with a direct answer. Live dashboard, reports. It has helped our client communication and put us on the same page.

Cons:

I know you are updating the software, but sometimes it has interrupted the workflow a tad. On the other hand, I love the direction you are moving in and can't wait to see what you launch next.

NinjaCat is easy to use and offers great service!

Comments: Automated reporting that looks great, is easy to use and cost effective.

Pros:

The technical support team is always improving the features so we can use it more frequently. Also, it is a flexible platform and well worth the cost.

Cons:

It can take a bit of time to create a new report because of all the options. There are a lot of widgets to go through, even when you start with a template.

Favorite aspects of NinjaCat have been customization of the product and the customer service.

Comments: Fully customizable reporting software, white-labled dashboards and regular updates that are curated from user suggestions have been wonderful.

Pros:

Customization capabilities. We can truly make it all our own. The support team is extremely helpful and responsive.

Cons:

Setting up new templates from scratch can be a tedious process. Maybe having a more robust set of user-generated templates for use could help save time. Pricing is not bad in comparison to competitors, however Google is starting to release comparable products that are free.

Allows our agency to easily complete reports in a timely manner.

Pros:

The ease of reporting. The fact that we can combine reporting for adwords, analytics, facebook, linked is well worth it.

Cons:

I would like to combine multiple adwords accounts onto 1 report and it is not easy to accomplish this.

Ninjacat has been an absolute game changer

Comments: Time Saving
Higher Client Retention
Higher Client Satisfaction

Pros:

Ninjacat saves a huge amount of time off of monthly reporting for clients, cutting time needed to a fraction. Reports are automatically created into beautiful, professional templates which we can send to clients and this is a key part of keeping client retention strong.

Cons:

These guys have thought of everything. The only thing that doesn't happen is a massage therapist doesn't pop off of your computer screen and massage your feet while you sit back and watch your reports get created for you.

I can now create my complicated and customized reports like never before.

Pros:

The customization is incredible and ALMOST meets all of my complicated demands. NinjaTrack phone tracking is great. The team is very helpful and usually responds quickly. I like all of the apis and tools it can connect to. The dev team seems to focus on the needs of the clients and moves fast.

Cons:

The price. The initial package is a bit too pricey, don't even want to think of the higher tier I will need as my business grows.

Ninja Cat is A Great Reporting Tool

Comments: Overall, Ninja Cat is a very robust software that has helped with reporting period!

Pros:

The best part about ninja cat is the new Shinobi reporting functionality.

Cons:

The least favorite part of this software is the customization restrictions that inevitably arise.

Great Product.

Pros:

I like and use most frequently the budget monitoring. I like how easy it is to set up, and synch clients and accounts and how easy it is to access the dashboard

Cons:

I really would like an editable version of the dashboard. I market to clients that are not computer-savvy, and are results-driven. With a few tweaks, and by minimizing a lot of the unneeded data, we could utilize the dashboards much more effectively.

pretty good, support is slow, chat isn't helpful

Comments: helpful reporting tool, makes it easy to relay information to clients

Pros:

The design is fairly easy to use and most integrations are fairly straightforward. New integrations come out pretty quickly which is nice

Cons:

It doesn't have all the dimensions and metrics that we need, specifically the Yext integration which is useless. Also nothing for LinkedIn company pages

Our team left and came back because we missed the tool.

Pros:

Easy automated reporting, good support. It's also easy to create new accounts and ramp up new clients.

Cons:

I wish I could add accounts using the same settings as other accounts. I also wish the reporting templates would be more accommodating of having accounts that have varying goal numbers from analytics.

NinjaCat offered reporting of all types and is flexibe to create more reporting options.

Comments: Our company was having issues with a previous reporting tool that consisted of us having to build out each report widget by widget. NinjaCat has taken us away from this timely process and has offered us even more customizations in the types of metrics we are reporting on. Also, we found that if there were certain advertising or marketing services that we could not report on NinjaCat was able to develop these reporting widgets for us.

Pros:

The aesthetic is the best part and I feel that is has been a step up for us on how we reported previously. It also very easy to set up each report.

Cons:

I'm hoping that the new dashboard will help with this but it would be better if the dashboard could be customized more often.

Excellent Customer Service & Reports

Comments: Our company has been using NinjaCat for a little over a year now. Our experience is nothing less than amazing. They are always very helpful, and very punctual when it comes to HELP!! If they don't have the answer right off hand, it is in no time that they find the answer and get back to us quickly. Customer support representative
has a great personality and very knowledgeable, which makes it super easy to call for help when needed! I would recommend NinjaCat to any business looking for amazing reports and great service!

NinjaCat has helped save us time in reporting while adding value that our clients love!

Comments: Time savings.

Pros:

The report templates automate what used to be a lot of manual data pulls and data visualization. And it looks great too! Spending less time reporting means we can spend more doing impactful work for our clients.

Cons:

At the time of writing this, the KPI tracking does not yet integrate with Google Analytics, and the template builder lacks a few quality of life features like holding your formatting and allowing you to undo actions. But the team over there is aware of these things and is always working to improve.

Took some time, but now we've got it working well.

Pros:

Easy to collaborate across teams - that is the number one benefit. I also think the presentation is easy to customize across clients.

Cons:

Setting up the initial plugins was super labor intensive. Not having an automatic instagram plugin was a huge burden for us. Would like to see better understanding of paid versus organic activity for social.