Gusto Reviews

Payroll Prep is Handled!

Comments: I have used Gusto for my small business for more than five years. The customer service is excellent. They look out for their customers by offering add-on products to help and support businesses.

Pros:

Onboarding features, payroll, tax, and W-2 preparation.

Cons:

Of the features I use, I haven't found anything I do not like.

Absolutely Love this Full Feature Easy to Use Product!

Comments: If I were to leave this world today, ANYONE could jump onto Gusto and fall right into step. That is how easy this program is.

Pros:

I cannot say enough about how much our company loves this product. If any company tries to sell us a product that claims to do the same things, we turn them down flat! So many companies are "Ala Cart". Not Gusto. We have been using Gusto since 2017 and hope that we can always use them. This is very user friendly, allows self-onboarding by the employee, allows time tracking for hourly employees, time tracking by project, handles your benefit plans, open enrollment, workers compensation insurance payments, payroll, taxes, new employee reports, tax reporting, W-2's, 1099's, payment of contractors both domestic and international (in November 2023, you will be able to pay international employees). Nothing is complicated in any way shape or form. Gusto is so stress free and works with many other programs. We use their partner EasyLlama for training (yes, that is a minimal fee payable to EasyLlama) and that is amazing. I can't say enough about how wonderful this is. If I ask the owners if they want to add a benefit, their first questions is always, "do they work with Gusto"?

Cons:

In 8+ years, I have not found a single negative thing with Gusto, even through COVID, they seemed to not miss a beat with their customer service.

Meh.. great idea but poor execution

Comments: We like the product but there are frequent slow downs and outages. The customer support is among the worst in the industry. Would be good for VERY small companies.... nothing more than 5 people.

Pros:

The UI is great! Very intuitive overall.

Cons:

The customer support and tax services are the absolute worst.

Gusto is a great cost-effective HR tool

Comments: Staff is friendly and helpful, and they respond quickly to emails (in less than an hour, on average). The website is well-organized and simple to use. We switched from Intuit Payroll because it made paying state taxes to the appropriate agencies a snap.

Pros:

Overall, it's a nice piece of ux design. The reality is that the criterion for usability for most goods in this space is simply that they work. With enough enthusiasm, most tasks become not only feasible but also simple. It's as simple as a few natural mouse clicks.

Cons:

When I try to build a report that fits my exact specifications, I'm often forced to generate more data than necessary just to get to the data I want. It would be more convenient if you provided a part where I could pick and choose the data points that would go into my report.

Gusto is smooth and simple

Comments: I've been using Gusto for more than 3 years as an employee and I had 0 problems getting my salary payments. W-2 forms are shared in time at the end of year and it allowed me to send my tax forms early each year. W-2 forms give all the required info in a clear presentation. The simplicity might be my keyword for Gusto as I've never required outside help to understand its features.

Pros:

I love the clean interface and the fact that Gusto provides all crucial info on the landing page. From a single page, you can see your upcoming paydays, your last payments, and W-2 updates. Year to date statistics listed on the Paystubs page is very informative and easy-to-understand as well. Another thing I like about Gusto as an employee is the ease of reporting an address change.

Cons:

There are several extra features such as Wallet, Learning, and Giving. But they might come as something too much for a simple salary payment app. It might be good that these tools are there for people who are looking for extra features, but I think Gusto was a bit less cluttered in the previous years.

Gusto is the leader!

Pros:

Onboarding new hire is now easy and fast with Gusto. I’m able to process payroll on time and very accurate, my employees are happy every month. I’m very keen with financial reports and Gusto helps me keep the payroll reports in check and updated at all times. The customer service is very friendly and helpful. I love the fact that I’m able to schedule payments which pays on time without any delays or challenges. Gusto is very affordable comparing the feature it has you will get value for your money. Handled payroll taxes like a pro. Gusto helps me track and monitor my employees time and attendance, this really helps when computing the employee benefits.

Cons:

Gusto makes everything super easy. I recommend it to everyone but especially HR practitioners

Makes our small business run more smoothly

Comments: We use Gusto for much of our administration at our small business. It works for both salary and hourly employees, employees who receive benefits and those who don't. It is easy to access from my phone. We've recently added back round checks and appreciate that new feature.

Pros:

Gusto is easy to use for everyone. I can pull it up right on my phone and get important information on my employment (taxes/payroll/benefits) all in one place.

Cons:

It works just how we need it. I don't currently have anything I like least. I also haven't used a different service so can't compare.

Very user friendly

Comments: positive

Pros:

easy to use, clean platform. has chat support that is available quick

Cons:

needs more features - bulk uploads, more payroll codes, integrations with other systems

Gusto

Comments: Gusto has helped us Solved most of our payroll related problems and it has helped us with our Tax Compliance

Pros:

Gusto is a User-Friendly payroll and HR software, that has helped us with tax compliance and benefits administration. it has help us Save a lot of time and accuracy with there awesome features

Cons:

the cons i meet in Gusto is the additional cost for advanced features and also the limitations in customization and app integration and there is GeoGraphical Constraints with it

Gusto - Payroll Management

Comments: Gusto is one of the better payroll management applications I've used in my career. It was simple from a user perspective and allowed me to easily view W2 information, prepare my taxes and view paystubs.

Pros:

Gusto was as easy as could be from a user perspective. The ability to easily see pay stubs at a glance and have all necessary documents at my fingertips was a big plus.

Cons:

At times, the mobile app had issues and was difficult to login to and provide secondary credentials to get into.

Great Payroll Processing Platform for Small Businesses

Comments: Overall Gusto has been great for our company. We save time and money handling payroll in-house, as opposed to paying an outside service to do it for us. And we have peace of mind that Gusto is there to support us when/if we need it.

Pros:

Gusto has been a great resource for us to handle our own payroll processing & HR management in-house. It is super easy to set up and manage and has a really intuitive user interface. Onboarding new employees is a snap, time-tracking is simple to manage for both employees and managers, and running payroll only takes us a few minutes twice a month. Having employees able to manage their own banking info and paycheck splits and W4s has saved our HR dept a ton of time and headaches. And we love having an online library of company forms and documents we can distribute to employees quickly and easily. Also, their customer support is amazing. We are signed up for the Conceriege level service and have a dedicated team of customer service people who are knowledgable and friendly and responsive and have helped us out with innumerable questions.

Cons:

Moving from our previous payroll processor (ADP) to Gusto was easy, because we decided to do it at the beginning of a new fiscal year. The one issue we did experience was in setting up our company's Federal and State tax filing details. Gusto does not assist you with this, so we had to track down all of our company's employer account #s and UI tax rates and filing frequencies for the 3 different states where we have employees and manually enter it into Gusto. We ended up making a mistake on one state's filing frequency, which ended up costing us a bit of $$ in penalties. It would have been nice if Gusto had been able to assist us with this as part of the switch over from ADP. Also, Gusto does not offer benefits administration in our state (yet). Hopefully that will be coming soon, as it would be nice to handle payroll and benefits through one platform. And they could cut down on the number of "recommended" services from affiliated companies that pop up on the admin dashboard these days.

Wasted my time and money, was literally counting the days until the end of the fiscal year.

Comments: negative, cumbersome, patronizing, too expensive.

Pros:

Nothing. I was migrated to it from XERO, when they decided to no longer do payroll

Cons:

Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or would hassle you about messages about being late. Want to go on vacation and do a couple weeks of payroll early? Nope, out of luck. When they told me they would manage my health care premiums, I thought, great! Nope, after a week of emails and after several phone calls, I found out they were just trying to be group managers, and insurance brokers by offering me different insurers that I could choose. Zero help if I already had a group plan set up. Plus too expensive. Patriot is way simpler, and way cheaper. I do see lots of my millenial patients that are working for startups that probably won't be in business in 5 years seem to have Gusto as their payroll, so I'm just not the business that Gusto is a fit for.

Great Payroll Software for a Great Price

Comments: Overall, Gusto is great tool for achieving many of the Human Resource and Payroll functions for companies of all sizes. Gusto's ability to operate immediately as well as its ease of use make it perfect. The reminder functions in Gusto are phenomenal, well thought out and appropriately timed. The system runs well, without any issues. In fact, I don't really recall ever having an issue running payroll because Gusto was down. The product is well worth the money and has a great price point, considering all of the available functions. I would highly recommend Gusto.

Pros:

Gusto allows you to run payroll, effectively, upon sign-up. The system has numerous features that help to ensure that you are reminded when payroll is supposed to be run (as an administrator its something that is frequently forgotten when extremely busy), automatically tabulates and prepares tax documents for employees and contractors and even assisted with the preparation of forms for SBA Loans during the COVID-19 pandemic. The software is straightforward and is fairly self explanatory. Gusto is also a great onboarding tool that allows you to collect a significant portion of information needed to effectively onboard an employee and comply with state and federal requirements (E-verify, etc.) Overall, the software is excellent for its price point and well worth the money.

Cons:

The only con associated with Gusto is the lack of customizable report options. Obviously, this con is more of a company or need specific issue. We found that utilizing Gusto for certain reporting needs for data generation was cumbersome or not really possible. However, I must also say that there have only been two instances over the last 1-2 years that we have encountered this problem and were able to successfully obtain this information from other resources.

Gusto has worked well for our law office

Comments: I considered several different options for payroll/HR management before settling on Gusto. I was a bit hesitant to choose Gusto, due to it being a bit more expensive than other options. However, the product has worked very well. It provides excellent value for the price paid.

Pros:

Benefits to using Gusto:- Ease of use, both for employer and employees.- Employees can clock in and clock out using an app on their smartphone. My employees comment on how much they like this compared to other time tracking systems they have used as past employers.- I was able to easily connect my CPA in with Gusto so he can monitor tax and accounting items.- Gusto automates the employee onboarding process, making the whole process a lot easier than it would otherwise be.- Bottom line: the product works well, is intuitive to use, and is efficient.

Cons:

Gusto's ability to work seamlessly with 401k contributions is limited. I have to manually send our financial advisor the 401k contribution information for employee elective deferrals. Not the end of the world and certainly not a deal-killer, but it is a mild inconvenience.

User Friendly

Comments: Very good. We always recommend Gusto as one of the top payroll companies to use for our clients that are starting payroll for the first time.

Pros:

I use Gusto for my clients as well as for our own company. I find it very user friendly, especially for my tech-phobic clients. I also like their tech support. They are easy to reach by phone, chat or email and the technicians are very patient.

Cons:

The import mapping. This is the only reason I wouldn't give 5 stars. When the payroll is simple, the mapping is fine but for more complicated payrolls, the mapping is a nightmare. Also, that it imports to Xero as a bill. Clients find it really difficult to grasp how to work with this. In their mind payroll has already been "paid" so when they see it show up as an unpaid bill, they get confused or worried that their employees didn't get paid.

Gusto is my favorite payroll software ever!!

Comments: Great customer service, great value, great UI, I've referred to to so many people already.

Pros:

It's like someone was listening to me complain about Quickbooks payroll and ADP (and Tsheets) and made a software just for me. It's so simple - I was using an accountant to run payroll through ADP - Gusto saves so much time I can do it myself.

Cons:

The reporting tools aren't super robust.

Great HR Option for Small Businesses

Comments: As an owner/operator starting out, I ran into problems implementing other payroll systems for our company. Luckily I came across Gusto and got things up and running g fast. We’ve been using it ever since.

Pros:

Easy on boarding and constantly communicating with our management staff has kept Gusto in its place of being our payroll management system for our employees.

Cons:

It’s a little pricey, especially since we don’t use all of the available features but it’s a good system overall.

Payroll Made Easy

Comments: The time we have saved using Gusto has been extraordinary. What took us hours in the past now takes very little time. We have saved money by switching to Gusto who offers reasonable service charges. Not having to write checks and the additional bookkeeping that would go into uncashed and misplaced checks is another big savings. Our entire company loves direct deposit and we are very happy with the services Gusto has provided.

Pros:

Gusto has many great and useful features. I love that I can run payroll, hire a new employee, change wage information or dismiss an employee, from anywhere I am by logging into my account on my phone or on a computer. Gusto sends reminder emails when it's time to run payroll or a new hire has not completed their onboarding. Tax information is clear and concise. My staff enjoy having their own individual accounts to change bank information, look at their documents and get other helpful information. Direct deposit is a fantastic time saver for both the company and the employees.

Cons:

Integration with Gusto was very easy. Occasionally it is difficult to reach a live person for help but we have rarely had to speak to someone.

The best online payroll provider I have ever used

Pros:

Gusto is extremely simple and quick to configure, and speedy to run payrolls—even custom payrolls or additional payrolls—during the month. It has been an incredibly user-friendly and intuitive solution for someone not familiar with accounting or payroll processes.

Cons:

I have had nothing but success with Gusto. No issues, no payroll processing problems, nothing. They pull funds Monday for Friday pay, which might be a long gap, but also offer a shorter payroll process, where you can pull funds Wednesday for Friday pay . . . I just haven't configured that shorter process yet.

Best platform for payroll, benefits & more

Comments: Overall it has been great to have everything in one place. Before we used Zenefits and Gusto and moved everything to Gusto. Its been a good move.

Pros:

It simple to use and does everything we need to run the primary administrative tasks for our business.

Cons:

The HSA feature did not move over seamlessly from Zenefits and is more expensive for a small team to have and the 401k option has been a bit of work to get moved over.

Customer service leaves you lacking

Comments: I would have gave them a 5 star rating a year ago, but their customer service as dropped to bottom tier in the past 12 months. The software is good but if you need help it is now next to impossible to get to help. I have discussed this with them on numerous occasions and it has only gotten worse. The problem is no matter how good the software is - if you need help with payroll, you need the help now. If you are skilled in all things payroll you should be ok.

Pros:

It is easy to use and easy to implement. The self service reporting is OK and they are good at state filings.

Cons:

If you have any sort of question or problem you will be waiting a good bit to find someone who can help you

A loyal customer that will be moving away from Gusto... HONEST REVIEW

Comments: Sadly, we will be leaving Gusto. We absolutely love the services (overall) and due to their great platform (and price), we have remained patient with some of the shortcomings. That said, I am so disappointed that we don't have better support. After a major payroll issue in May 2023, I remained calm and even inquired about upgrading our plan so that we could get better quality support and avoid future issues. No luck - I spoke to people in sales, but never heard back. Their software does not fully support multiple locations (must use DEPARTMENTS), which presents problems across the company. The worst issue we faced was based on an honest error our company made: One of our new hires mistakenly ran payroll for a new location prior to the account being funded. This caused an insufficient funds matter, which was totally our fault. However, the system locks you out without the chance to run payroll until the payment is cleared - we couldn't even run paper checks. This means our valued staff were paid late. There was no way to expedite this (bank wire, etc.) so I ended up driving several hours to delivery paper checks to our teams. Customer support wouldn't even allow me to speak to a manager about the situation so I could provide feedback for future customers. If you are a small office with 1- 30 employees, I think Gusto could be a great option. However, if you need more granular permissions for leadership, quick/dedicated support, look elsewhere.

Pros:

Gusto is likely the easiest platform to learn and use. Our team members with limited tech skills can navigate the system with ease. I constantly see updates and enhancements throughout the system that are beneficial and useful. Also, the price is hard to beat for all the features. We use Gusto for health benefits, 401k, PTO, and time tracking - all work relatively fine. The only catch is assessing if your company is too large for Gusto's abilities.

Cons:

As our company began to grow, we started to notice limitations in the platform. Once we grew to having multiple locations, things fell apart fast. Between the two companies I own, we hardly ever need the support team. However, when we do, it has become increasingly difficult to get the help we need. It is hit or miss. In a nutshell, if you have more than 30 employees in multiple states/locations, look at other options. We are taking both of our companies to another provider. Multiple times, Gusto could have saved this relationship, but I don't think I was ever able to reach someone who cared enough.

Terrible customer service, average system, Predatory Lender

Comments: The world has caught up to Gusto. It is just a run of the mill self-service payroll firm. Comparing any self-service firm to a full-service firm, the self-service firm will win on cost, though that is about it. In addition to losing on Customer Service, the constant annoying sales pitches and calls regarding HR benefits as well as the firm charging for simple improvements, such as adding paid-for time tracking is a severe detriment. The fact that it has now morphed into a Payday Lend is the last straw for me. I do not trust Gusto with my firm's or employee's data and am extremely happy that I never moved any healthcare or other benefit systems to their control. I have been with the firm since our beginning, but will be moving on to another system as soon as possible.

Pros:

This is one of the many common low-cost self-service payroll solutions. It allows you to pay your Employees and Contractors and handles virtually all of the taxes and processing of payments to the taxing authorities. The interface is on par with the many other UX/UI's in the industry. As is industry standard, Employees are emailed all end of year documents automatically. The company also offers access to two-day payroll processing.

Cons:

Customer Service is terrible - an absolute nightmare. When mistakes are made by Gusto, they are hard, if not impossible to fix and/or get them to admit to. The firm has attempted (and mostly failed to my knowledge) to enter the higher margin HR platform and benefits fold. The firm has also just begun predatory lending at rates advertised as 1% which are actually as high as 45.63% (per their own fine print). The Customer Service in this area (from my limited exposure) provides misleading at best and false at worst information. This used to be a great firm, but there was an initial turning point where it began to focus more on marketing than the system, which then led to the constant sales calls for HR and other insurance services, which has led now, to Payday Lending. There had been an Intuit integration issue that seems to have finally been solved. Additionally, the firm has the same problem with missed payments and 941 misfilings that other full-service platforms have, however the customer service is severely lacking and resolutions take forever. The platform also can not handle an employee working in two states (more common in the North East). The cost for paying contractors is too high which limits the usefulness of the system overall - forcing a company to keep Employee Payroll, Contractor Payments, and expense reimbursements on separate systems. I have also received tax filings from another firm as their own CSR system combined two threads and had to speak to the a

Simplifies everything- highly recommended for small business

Comments: Gusto was a life saver for our small business. It removed our need to hire dedicated HR in house at a time that we did not have resources to do so and allowed me, as the operations lead, to ensure payroll, onboarding, etc was completed accurately and timely. I'm no longer at an organization that uses Gusto and I miss it. ADP is probably still a better fit for larger teams, but its UI is much clunkier and the support less friendly and helpful. My experience using Gusto as the primary administrator for a small team (during Covid-19, no less) was second to none and I'd recommend the platform at any opportunity.

Pros:

Onboarding employees and contractors is incredibly intuitive and simple through Gusto. Along with extending a position offer, I'd submit basic information about the new hire to Gusto and they would take care of collecting their direct deposit info and getting W4s, I9s, and other onboarding documents completed. Payroll processing was a breeze through the system, allowing quick approvals of hours for non FTE and summary totals of total payroll and total benefits before running. You can't miss payroll without trying, either- there are timely reminders of when approvals are due, including when payroll dates were off the regular schedule because of holidays, etc. During tax time, Gusto generated W2s and 1099s that we could review quickly and send out. Gusto especially shined during Covid-19 when SBA loans were being issued. They created a feature that would walk you, the business owner, through the process and help you apply for loan forgiveness with all backing data. Finally, customer service and access to information is a top feature. As someone without an HR background and on a small team, our Gusto rep became my go-to source.

Cons:

I was extremely happy with Gusto and didn't experience any pain points.

Payroll has become a breeze!

Comments: Overall, I would recommend Gusto since it is very easy to use and navigate, and they literally handle all aspects of payroll. In the last 5 years of using their service, I have had no problems submitting their forms to my accoutant, he is pleased with the access to their services as well!

Pros:

I am not an accountant, nor did I take any business or accounting classes in college. Payroll was always a chore and a daunting task. Gusto has taken over all those aspects and provided an online way to check in on employees info/w2's, tax info at a glance, and even sends reminders when employees are due to be paid, who has been paid and who has not etc, it has made payroll so fun!

Cons:

The customer service is great, but the response time on answers is longer than desired. I am used to dealing with online companies that respond to businesses right away, or even just answer one part of the problem and let me know they will get back to me on the rest of the problem with more in depth solutions.