Elite EXTRA Reviews

Elite EXTRA Deployment

Comments: We are pleased we made the decision to go with Elite EXTRA. It's a solid platform with more features and a large install base of automotive parts delivery companies like APH. The implementation and training team were very helpful getting us live at so many stores in such a short period of time, they were great to work with.

Pros:

The Elite EXTRA product is robust, feature-rich and an excellent fit to the automotive parts delivery business. The staff at Elite EXTRA also know our business inside and out and were very helpful in showing us proven best-practices for getting the most out of the service.

Cons:

We have not been able to deploy the "Driver Self-Dispatching" feature yet because it requires our paper invoices to have bar codes on them which we are waiting on our software development team to implement.

Elite Extra User Review

Pros:

Easy to import orders via integration of Filezilla

Cons:

The routing is not efficient if we are assigning more than 80 stops in a delivery zone, system tends to freeze and skipping stops causes errors.

DELIVERY MANAGEMENT

Pros:

TRACKING DELIVERIES AND DRIVER ROUTES IS A GREAT FEATURE THAT HAS COME IN HANDY SEVERAL TIMES

Cons:

DIFFICULT TO NAVIGATE THE PROGRAM SOMETIMES AND TO TRAIN NEW PEOPLE

Best dispatching software we have used so far

Comments: We have had a good experience with elite extra and the integration it provides.

Pros:

Love the tracking, routing, and features

Cons:

We do not have any cons. If i had to choose the reporting takes some getting used to so we can find what we need

ELITE EXTRA OVERVIEW

Comments: MUY OVERALL EXPERIENCE WITH ELITE EXTRA IS AMAZING

Pros:

I REALLY AM IMPRESSED WITH THE ENTIRE SOFTWARE AS A WHOLE.

Cons:

AGAIN I REALLY LIKE EVERTHING ABOUT ELITE EXTRA

Alternatives Considered: DQ ODT System

Reasons for Switching to Elite EXTRA: WE CHOSE ELITE EXTRA FOR ALL THE FEATURES THAT ARE AVAILABLE FROM ELITE EXTRA AND GETTING DAVE SUTTON AS A REP IS A PLUS

Elite Extra is a game changer.

Comments: Elite is exceptional. I can’t praise enough on how this program has helped our company over the years. Our drivers coordinate their routes and help save us money from saying they didn’t get delivered and we have proof of delivery and pictures.

Pros:

This program is very easy to use, and it helps coordinate our routes and save our company money. It’s a safety blanket for when customers have questions about deliveries being dropped off and ETA times of deliveries when we will be showing up.

Cons:

Nothing comes to mind no issues here and don’t have anything that comes to mind.

Dispatching for Healthcare Company

Pros:

Elite offers us real time tracking and optimized routing options to deliver blood products across the state expediently. Personally i find elite to be user friendly and probably haven't even scratched the surface on all of its features. Easy history search functions allow me to revisit any jobs that need further data or to resolve a discrepancy easily. Elite takes a lot of stress out of dispatching emergent life saving products on a daily basis for me.

Cons:

Not many complaints to come up with for this software. Minor bugs have been a nuisance at times, but easy to reach tech support has helped to either solve issues in real time, or put on the radar for future updates. Once i gained a working knowledge of this product, it has been easy to use and there have been minimal deficiencies. The most common issue i have had has been stops not closing out in real time but seems to almost exclusively be a cellular reception issue as we are in the bowels of hospitals rather than a software issue.

Love some of the Features

Comments: My experience for the most part has been positive. There have been times where our systems updated and orders haven't auto loaded however so far every time that's happened its been fixed within a couple of hours.

Pros:

That you were able to add picture taking. That I can call and request something be added and it usually happens within a day or two.

Cons:

It's auto routing. It would be nice for the system to remember the history of the way we route and start optimizing based on that.

Elite Extra for heavy duty truck dealership network

Comments: They’ve been a great company to work with, eager to help us solve our problems. Of the dispatching/delivery management programs we’ve used, Elite Extra seems to be the one most designed with my industry in mind.

Pros:

Their customer support team is top notch. I’ve never waited more than a few minutes to speak to a real human, and have never gotten off the phone without our issue being resolved.

Cons:

Data analytics. There are either predefined KPMs in the Scorecard, or manually pulling reports. Some customizable widgets/BI integration would help.

GREAT PRODUCT

Pros:

DRIVER TRACKING AND PICTURE TAKING OF THE DELIVERY AT THE CUSTOMER

Cons:

THE INABILITY TO RESIZE THE MAP IN SMALLER INCREMENTS AS WELL AS NOT BEING ABLE TO REORDER THE COLUMNS IN THE ORDER GRID

Game Changer!

Comments: Overall, our experience with Elite Extra has been overwhelmingly positive. While there are certainly some challenges and limitations, the benefits far outweigh any drawbacks. The system has revolutionized the way we manage our delivery operations, providing us with unprecedented efficiency, visibility, and control.

Pros:

Elite Extra has been a game-changer for our business. Its user-friendly interface, efficient route optimization, real-time tracking, customizable notifications, and seamless integration make it the ultimate solution for businesses looking to streamline their delivery operations. We couldn't be happier with the results, and we highly recommend it to any business looking to take their delivery management to the next level.

Cons:

While Elite Extra offers some level of customization for notifications and workflows, it may not meet the unique needs of every business. Advanced customization options, and custom reporting is limited.

Happy Organization!

Pros:

The ease of use and the broad range of functionality it has.

Cons:

From my perspective I don't have any complaints. It does everything our organization needs it to do

Delivery driver tracking and route manifest

Comments: Overall it is a great program and fairly easy to learn and use. There are lots of tools and reports you can use to get monthly data as well.

Pros:

The fact I can track and see ETA of deliveries so I don't have to try and call the driver and play phone tag.

Cons:

How it loses connections and also the optimization is hit or miss on being right. For a new driver who don't know the area it can really goof them up.

Love Elite

Comments: simple and convenient working software to manage drivers in an amazon like fashion easily trackable

Pros:

I use the return dashboard, dispatching and track drivers daily everything works smooth and simple. I would definitely recommend Elite to other businesses.

Cons:

Once in a while there is an invoice that doesnt transfer from cdk to elite and it gets confusing or if a invoice is credited - elite doesnt remove that invoice you have to do it manually.

ELITE EXTRA 2024

Comments: It's a good tool to utilize for making deliveries

Pros:

It helps to be more in control of your delivers

Cons:

Having to manually put customer information in the system

Great Product Easy to Learn and Use

Pros:

Since implementation we have become more efficient. Set up of routes is fast and easy.

Cons:

To be totally honest. We have found no cons.

4 Years in and still love it.

Comments: This system has been great since day one, We use it in all our dealerships.

Pros:

Very easy to use and train. Very easy to make on the fly adjustments, and the routing is spot on.

Cons:

Learning and navigating the reports portion can be overwhelming.

Options for delivery tracking

Comments: I love it and it has be easy to work with and learn.

Pros:

I like that our customers can set up their own delivery route and dispatch. We have two primary customers and so the ease of use for this made this a great choice.

Cons:

If there is a switch as to which phone is logged into by the driver it can trigger a two driver month charge.

Worth the Money

Pros:

The ease of using the system and the time an attention the staff gave during set up and training was amazing. They are always available for issues and quick to resolve them.

Cons:

There is not much of a discount for the more vehicles/drivers you have using the system.

Elite Extra - a strong third partner business partner via ease of use and service

Comments: While my exposure was limited, it was one of the best third party pieces of software to work with. It was seldom down, and when it was, the cause was of the failure was usually pretty easy to track down and correct.

Pros:

Elite was already an established process within the organization when I joined. My role was to add new warehouses to the process and to assist the office staff in managing the behind the scenes file processing when a failure occurred at some point in the process. What I liked most was that the process was logical and easy to interact with throughout the process (in reference to third party processes).

Cons:

Technical support. I know first hand that the user community enjoys a robust interactive support system, but having to the product late I did not have a strong relationship with Elite's technical staff. That seldom created a problem as the process to interact with Elite was intuitive and very straight forward.

Essential Tool

Pros:

Ease of use, real time tracking, ability to use geo code function when we don't a complete address.

Cons:

Having to log back in sometimes when we haven't used the app in a couple of hours.

Good Stuff

Comments: Very satisfied with this program. Generally works in a way that is beneficial to the operation.

Pros:

Easy to use and very clean to add users.

Cons:

The tracking is sometimes disconnected or delayed from where driver actually is.

INVALUABLE TOOL FOR DELIVERY/DISPATCH

Comments: Overall experience has been great. Their support is helpful and responsive.
I feel like for the best benefit, our company needs to repeat the onboarding/training process in order to best utilize the program.

Pros:

I love the order tracking features. The PHOTO POD and signature capture are great!

Cons:

Trying to migrate to "SCHEDULED RUNS" and driver self-dispatch proved to be pretty difficult. Most likely due to internal processes, but it seemed to add more confusion to our dispatch than letting a designated dispatcher route the orders.

Elite is great for dispatching

Pros:

I like the ability to dispatch multiple routes within a short amount of time and the ability to track my drivers to make sure they are making their deliveries on time.

Cons:

Overall, the program is great. The only thing I wish for, is for Elite to show the number of products per stop without having to print out a manifest to get a better estimate on how stops can be broken up easier.

Great for dispatching. Good for reporting.

Comments: Elite EXTRA is an excellent dispatching program to track orders in real time.

Pros:

The dispatching and tracking features are amazing.

Cons:

The reporting features are not always clear on what the data means. Orders take a few minutes to populate for dispatch.