BigTime Reviews

A fantastic tool for managing projects

Comments: The best approach to keep track of many projects' time and expenditures. Invoicing is also a breeze because to the platform's user-friendly interface. I can view all of my projects and team members in this platform, and we can all manage everything together. The Bigtime team's assistance is also a big plus in my book.

Pros:

It's a piece of software that performs exactly what it's supposed to and does it well. The process of implementation was quite fair, and the accompanying customer service was excellent. Time tracking and the ability to divide it into other sections if necessary. For numerous projects, I've taken use of the platform's ability to develop custom reports, which have been useful.

Cons:

BigTime doesn't always communicate to itself, so you have to dig a little further to find the answer you're looking for. In addition, I've used BigTime's "help" option and spoken with a live person who was able to diagnose my difficulties immediately away.

BigTime is better than our Excel timesheet

Comments: Introducing BigTime completely revolutionized how we run our company. Our chat support session with [sensitive content hidden] this evening was quite productive. When our company's time tracking and billing systems were combined, it was a huge help.

Pros:

The orientation procedure went really smoothly. We were given excellent assistance; even when we had queries in the period between sessions, the personnel responded quickly. The program is straightforward, and the mobile application is fantastic for our field staff.

Cons:

Even though making adjustments to our invoicing system can be challenging at times, we've always received helpful responses from the staff that have allowed us to go forward with our plans.

Bigtime

Comments: Overall this is for big company's with employees over 100 plus to time manage them but need a better system for invoicing.

Pros:

I like that you are able to create your own engagements per client.

Cons:

I least like the invoice part as it does not function how it is suppose too. There are to many steps for it to be integrated into QuickBooks.

Alternatives Considered: QuickBooks Desktop Enterprise

Reasons for Switching to BigTime: They company told me it was an easy use.

Connect with humans who understand the product and its purpose

Comments: Fast and effective

Pros:

It performs a significant amount of the project management and time tracking tasks that we need. Support is always a quick chat away.

Cons:

I wish we could see our billing rate schedule in one place rather than having to go through individual staff data tabs.

Great tool for our business

Comments: My workload in budgeting and invoicing projects has been reduced significantly with the help of BigTime. It allows me to focus more on my technical expertise in managing projects. Really appreciated.

Pros:

BigTime offers a comprehensive set of features for our business, including time tracking, project management, expense tracking, billing and invoicing, and reporting and analytics. They provide excellent customer support, with a dedicated team of experts.

Cons:

The mobile app version of BigTime has fewer features than the desktop version. They have a lot of integration but customization options for reports are limited.

BigTime review

Pros:

Very useful software and an easy to master interface. It allows easy management of various custom reports and helps a lot in payments

Cons:

No major problem for this software only that it will be necessary to leave a little more fields customizable

BigTime review

Pros:

A software that is easy to master and allows you to know more about the management of your business projects, with a perfect customization and also BigTime allows you to send invoices. The integration with Quickbooks is very useful for us

Cons:

But the problem little to find at the level of the invoices because it does not work totally as it should

Okay to get the job done.

Pros:

relatively straightforward interface. Able to review and get approval on time. Decent mobile app.

Cons:

UX could really use some work. definitely felt a bit outdated. I wish there was more I could do with reporting without needing integrations.

Efficient Time Tracking and Billing Solution with BigTime

Comments: BigTime is a popular time tracking and billing software that is designed to streamline project management and invoicing for professional service firms. Many users appreciate its user-friendly interface, customizable features, and flexibility. However, some users have reported occasional bugs or glitches in the system, and some have found the pricing to be a bit high compared to other similar software. Overall, BigTime seems to be a reliable and efficient solution for small to medium-sized businesses looking for a comprehensive time and billing management system.

Pros:

The ease of use, time tracking, billing features, and reporting capabilities of BigTime.

Cons:

Issues with the user interface being complex and not very intuitive. Additionally, Customer support is slow to respond at times.

The software is excellent, and the support team is quick to respond.

Pros:

I receive real-time detailed information on my projects, and the dashboard is user-friendly, making it simple to manage administrative duties. The support team is excellent, and Tyler Gubser offers prompt and clear solutions.

Cons:

Initially, it can be challenging to locate certain reports, but once you become familiar with their location, it's not an issue. Since there are numerous reports available, it can be overwhelming to search through them all at first.

Great Experience

Comments: We currently use BigTime for timekeeping, invoicing, and project management. The newest benefit that [SENSITIVE CONTENT HIDDEN] shared with us is being able to copy a project instead of having to create it from scratch. Thanks for the tip, [SENSITIVE CONTENT HIDDEN]!!!

Pros:

Very user friendly! Ease of issuing invoices and ease of timekeeping. Of course, let us not forget the wonderful training that we received from [SENSITIVE CONTENT HIDDEN]!!!

Cons:

We would like to have a reminder sent to use for invoicing outside of our normal period. However, I understand that [SENSITIVE CONTENT HIDDEN] will discuss this with us further.

Alternatives Considered: BambooHR

Reasons for Switching to BigTime: BigTime has more of the options that we need.

BigTimeAwesome

Comments: All of our work is fixed fee and this allows us to track time and materials live to help us stay on budget and maintain profit margins

Pros:

This system was very easy to implement, gives live view into project health and support is amazing.

Cons:

Needs more dashboard options, scheduling is a bit basic and Quickbooks integration has been a bit buggy

Alternatives Considered: Buildertrend

Reasons for Choosing BigTime: Dynamics was too complex, expensive and difficult to implement. BT is more in depth out of the box for a small company and implementation was easy.

Switched From: Dynamics 365

Reasons for Switching to BigTime: Buildertrend charges per project(we have as many as 40 on at once) and does not truly integrate with Quickbooks.

Big Time is Big Value for small companies

Comments: I realize at a glance we can see valuable financial information.
the ease of creating invoices if allowing for faster payments.

Pros:

This software is easy to navigate, and is very user friendly to edit/customize for your companies specific needs

Cons:

It takes time to set things up properly, but that is expected.

Alternatives Considered: Deltek Ajera and QuickBooks Time

Reasons for Choosing BigTime: Mintue7 was not syncing with our QB properly, and the support was not very good to help figure out what it was deleting employee information when it synced.

Switched From: Minute7

Reasons for Switching to BigTime: Big time and everything we wanted from Ajera at a fraction of the cost.

Solid Platform for Professional Services Organizations

Comments: Automating, improving, and reducing time and cost required to process weekly time and expense. Providing reporting and audit-ability across the entire process with a few button clicks vs having to sort through manual data collection templates.

Pros:

Overall, we have been very happy with BigTime and its use in support of our field consultants. Our production implementation went smoothly and their staff provided helpful training and support to assist us with our launch. In addition, we have been very pleased with the configurability of the platform - just about every time we wanted to do something a certain way, for example how we wanted to display the form for our field's timesheet data entry, there was a way to configure the system to our liking. Also, we have been very impressed with the speed of the system and the design of the user interface. It's very responsive, easy to use, and everything is laid out intuitively. Also, the Reporting module is very comprehensive and it provides a way to pull data just about any which way one could want. BigTime has also been responsive and helpful in helping to support us when certain custom reports were required and we needed some guidance. Special thanks to both CSRs for their support with our implementation.

Cons:

We have no outstanding support tickets currently and we have only seen a few small glitches but once we bring them to the vendors attention there is usually a way to correct it or some type of acceptable workaround. As far as suggested areas we think they can improve upon, one would be having the ability to set up to send specific invoices to multiple customer contacts on the To: line. Another area for improvement is sometimes the bill rate isn’t pulled into the invoicing module consistently so we have to re-enter all the rates in that particular project code. As far as platform enhancements to make BigTime even better, we have suggested the ability to enhance the Allocations module so a manager can forecast a resource across multiple projects within the same or multiple accounts from the same screen/grid. Today this must be done via clicking into each project in the Project List section which is time consuming and a little clunky. This would be huge for us since we have a number of consultants who work on multiple projects across a given week/month/etc. Another enhancement would be to provide easy-to-pull reports that show a consultants profitability (revenue generated minus cost) across a given date range. This is not currently doable with the platform, but all the data is there since the system maintains both bill rate and cost-level information. We are hoping these items make their way onto the product roadmap here in the relative near future.

Honest Review of BigTime

Comments: Finding the right project manage the software to keep your projects on time and on budget can be tough. Luckily, big time aims to do just that.Big time is project management software with a focus on time tracking and budgeting.
Big time is project management and billing software targeted at professional service firms such as engineering, legal or IP services. The project management tools allow PMS to track time expenses, project status and task assignments, resource management tools to help keep teams on the same page and see how project plans fit together in big time includes a billing and invoicing features with a variety of industry standard billing scenarios to fit users and their clients specific needs. Big time is priced per user per month billed annually and offers three plans with increasing prices and features Express Pro and Premier. The bulk of big times features start with that Pro Plan with Premier adding items like resource allocation, revenue projections and unlimited API access. There's no free version of big time but there is a free trial available. Big time is web based and accessible via modern browsers. But it's also available for download on both Mac and Windows, and has mobile apps for both the iOS and Android devices. Big Time comes with a number of features to help you manage project management functions. Big time features project management tools to keep projects running on time and on budget.

Pros:

-Ease of use -The staff and support as being especially helpful -The mobile timesheet app is convenient for tracking time on a granular level

Cons:

-Data import from previous systems can be cumbersome with the user citing data not matching up after the import -The intergration with Quickbooks can prove difficult with some users complaing that the system have had a hard time syncing up

Cloud Based Time & Project Tracking for CPA firm

Comments: Does what I need - staff have no problems at all entering time and it does all we need to track returns and who has what

Pros:

I chose this software since cloud based access and integration with Lacerte and Quickbooks, my staff has found it easy to use.

Cons:

Reports are very, very generic and lacking compared to other programs I have used

Bigtime Review

Comments: My company is able to use Bigtime for time and job management. All of our employees utilize it and is pretty user friendly. Customer support is extremely important to me and I have been working with representative who is the Manager for Customer Success and she has been great to work with! Without her support I would not have been able to learn how to utilize all of the functions that are beneficial for our business. I look forward to continuing to work with representative with helping me grow my knowledge of the software and utilize all of the great functions Bigtime has to offer. Thank you representative!

Pros:

I like the functionality and how we were able to have some custom features made that are helpful for my job/company and how we use Bigtime.

Cons:

I don't like that there are some advanced features offered but they are not completely working when I try to set them up.

Big Time Switch from Timeslips after 20+Years

Pros:

It is bendable once you figure out exactly what you need it to do. Customer Support works with you to get to your end goal. I am particularly pleased with the ongoing support have received from [SENSITIVE CONTENT HIDDEN], who handles every support ticket with Support, Satisfaction and Complete Competence . Her knowledgebase is clearly an asset to her customers and what she is unsure of, she escalates and does not spin her or your wheels wasting time, which is a precious commodity in the World of REMOTE WORK Space.

Cons:

Its inability to perform some task that I am used to which is to be expected in a switch form one system to the next.

Data Visibility And Project Cost Management

Comments: Overall, BigTime has been easy to do business with and the software has optimize our back office. The front end time and expense reporting system allowed us to kill static Excel forms and provide our users with a clean modern interface to start the data entry process.

Pros:

BigTime allowed us to optimize how we track project dollars and hours. In the past we would manually enter the data multiple times to different forms and systems - it was always out of date static information. Now, we enter the data once and have real-time access to project costs and hours. The data flows to invoices, reimbursements, and reports.

Cons:

Overall, the software is solid. There are a few navigation workflows that can be improved. BigTime is aware of some click stream patterns that result in getting too deep into a project where you need to click back out to the "home" screen to restart a navigation into a project. This happens more on the administration side - the time and expense entry process is simple.

Excellent for Engineering Services

Comments: I have tried many solutions in the past and I found BT was the best fit for our organization. Very cost effective compared to other solutions. It requires little time to produce reports and the engineers find the UI for entering time easy and fast.

Pros:

Ability to easily add staff, create projects and budgets Report generation and ability to export reports to excel for pivot table analysis Fast online server responses

Cons:

No ability to import project files from other applications, excel / MSProject Limited number of levels for sub-tasks

Big Time Migration

Comments: We were switching from an antiquated time & expense software that had reduced technical support to the point where we were almost at a standstill. Big Time was easy to use and set up and we had great support from our account executive from the initial demo all the way through our trial period to quickly getting us set up. Our office has breathed a sigh of relief at having a more nimble and intuitive product to record time & expenses. We were able to quickly set up clients due to the ease of integration from Quickbooks. We love the ability to change reports easily based on what is useful for us and to be able to adjust invoices fairly easily based on what each of our clients like to see. Our staff training has so far been quite minimal as it was easily picked up by everyone. We are in the early stages so we might run into problems later but so far so good. This program also has the flexibility to help us figure payroll overtime with reports rather than having to wrangle the information from an excel type exercise. We have not used this software for any project management type of viewpoint and there are probably better programs out there if that is your mail goal for roughly the same price. However, if you are looking for a time & expense recording, payroll and invoicing program -- especially if Quickbooks integration is also a pro -- then this is a good bet. We have not had to go back to technical support very often as the program is very easy to pick up on. There are lots of options for invoicing looks as well so you will be able to find something that will work for you. There are some quirks or shortcuts that the program uses so please use the set up team and don't be afraid to ask questions if you don't understand because they are very responsive.

Pros:

Ease of Use for time entry and set up Technical Support Mobile App Quickbooks integration for both online and Enterprise version

Cons:

There are some quirks to the product as far as knowing where to click to make changes. Minor issue really and is covered by support calls pretty quickly.

Review of BigTime After a Month

Comments: After reviewing four options for Time and Expense Tracking software we decided on BigTime for two reasons: Ease of Use and Invoice Templates. The Time and Expense entry for the engineers in our office was intuitive and easy to learn. The mobile app works very well and is used more than we anticipated. From the administrative aspect the setup is relatively easy and the user interface is easy to follow and understand. I really like how the screens navigate from one to the other and how I can customize what I want to see on each screen. The clicking on the column headings to view the information in varies ways is great. We create about 50 - 60 invoices each month where the format may vary depending on the client for each one. BigTime does a good job of providing a base of invoice templates with the flexibility customize. The one thing that is really missing from the invoicing option is the ability to display the Total Cumulative Amount Invoiced as of the current invoice (prior amount + current invoice amount). I have requested this change and hopefully it will be added. The last aspect is customer support. Two training sessions were included in the software subscription. The first one was good for the very basic information, maybe a little too basic. The second session was much more informative that gave us some good practices to use with BigTime (Brea was very knowledgeable in both). The day to day support seems short handed. Most of the time you have to send an email and wait for a response which could take hours or the next day. As a new user that was a little frustrating. I don't necessarily need to talk to someone on the phone but a live chat would be great to get an answer and move on. That is the one area that I would recommend BigTime address. Overall we are happy with our decision to go with BigTime and I would recommend BigTime to others.

Pros:

The user interface is very intuitive and easy to learn

Cons:

I cannot display a cumulative invoice total in the budget summary for invoicing (prior billings + current billings).

Bookkeeper

Comments: I am delighted with representative and the rest of the staff at BigTime they provide topnotch service! You definitely get your bang for your buck $$ with Bigtime.

Pros:

The bosses and staff enjoys working with BigTime because the support is so wonderful. They are friendly and very knowledgeable, If I have questions and concerns with various issues the BigTime staff has been amazing. Several times I have had representative. as a support technician and if I cant seems to explain myself she will make extra effort to verify what the issue is.

Cons:

So many options it can become overwhelming.

System is okay, but doesn't have as many nice shortcuts as our old system.

Pros:

that it keeps the entries from last week so that we don't have to completely start over each week. It is easy to login to system.

Cons:

That there are no short cuts for the comments. You can't create custom reports unless you are an administrator - it is hard to find stuff that you entered months ago

Easy and effective

Comments: It captures and organizes my team´s times and expenses, providing great operational and management reports, plus information for Project Management EVA (Earned Value Analysis) control.

Pros:

The simple and straight forward interface, information structure and ease to operate.

Cons:

There isn´t anything I don´t like. The only issue I had so far was exporting reports to Excel 365 on a Windows 10 laptop.