IXACT Contact Reviews

A great CRM for new or seasoned agents!

Comments: My experience has been a great one! I use the platform every day with the letters I use for marketing and the tracking of my business and reminders. I love that the system keeps copies of my emails in the notes to each client along with my notes. The website moves fast and all the information I am looking for is at my fingertips in a few clicks.

Pros:

From day one in 2013, I have loved the ease of use. Set up was easy with all the help offered by Ixact. The APP works great and most of the features on the website are available are on the APP.

Cons:

With the launch of the new Ixact Contact website this year, there are no cons. Ixact has made it a mission to always listen to its subscribers and make enhancements and find additional services at a great value.

Long time user of IXACT

Comments: Very pleasant experience and attentive.

Pros:

This program keeps me focused and productive. I couldn’t operate & manage my Business and clients without it. I find it to be the best in the business and recommend it to all of our agents for maintaining & building their business.

Cons:

The scheduling of showings should automatically feed into the IXACT calendar. A feature I’ve suggested a couple of years ago.

Excellent Features, Poor Customer Service

Comments: This has been frustrating and expensive on my side and clearly Ixact is not prioritizing the issue. I dropped them from 2 stars to one since it's been a week since I last asked for help on a new round of deletions (after tech said the problem was fixed) and have not heard back. I’ve recommended Ixact to other brokers in my local association and now I’m publicly warning everyone away. It’s a shame – I’d think this would be an easy fix but I’m also thinking it’s not being looked at closely enough.

Pros:

For how I run my business the Ixact Contact systems works very well. The ability to annotate client communications with prospecting updates is very nice and the "Keep in Touch Coach" lets me have reminders pop up at specific intervals for specific clients depending on how often I want to be in touch. The ability to customize "Activity Plans" to track transactions or client interactions is also very useful.

Cons:

Starting this past summer Ixact has been deleting my contacts randomly and for no apparent reason. Since Ixact syncs with my Google Contacts it’s deleting them in Google, too. One day I have a contact in my phone or Gmail system and the next I don’t. I’ve spent hours talking with various Ixact tech people and no fix is working. They even suggested it was something on my side – possible but highly unlikely - and they’ve also said things that make it clear others have this same issue. I manage my tech well and the deletions are very specific to Ixact. I’ve asked Ixact tech to review logs and show me what’s happening but they’ve not done so. As a result, I’ve also spent many hours rebuilding my Gmail/Google contacts so I can function normally. I’ve stopped the sync between Ixact and Google now permanently to stop the problem, but that means I need to double enter contacts if I want them in both systems.

Time management saver

Comments: For me and my business it’s the best fit!

Pros:

Love the monthly news letter. Great Canadian content. Love the ease to customize monthly or just let it go out.

Cons:

Anything I didn’t like I suggested as ideas for upgrades. They have implemented changes.

This was IXACT(ly) what I needed!

Comments: Their customer service was great while exploring the option of using this product, easy to set up, easy to use, I can't complain. I truly have had a great experience with this product.

Pros:

I have used old CRM's in the past and this one far surpasses them. It is easy on the eyes, user friendly and easier to navigate. you can customize your goals and track your progress along the way. The touch follow-up system helps retain my past clients in a meaningful way. Birthday and special date reminders help me create connections with my clients. The monthly newsletter is an added hands-off touch. Great product and am glad I made the switch!

Cons:

Since setting up the system I have not had any problems and cannot think of anything I would like to change. All in all a great product!

Best CRM and Touch Product on the Market

Comments: Fantastic Investment

Pros:

This CRM has all the features needed to stay in touch with your current, past and future clients. Its easy to learn and highly effective. It doesn't over task you for functions not necessary for Rain Maker. You can goal track, track you income and future income opportunities with easy. I highly recommend you implement this CRM as soon as you get into the business.

Cons:

There are still functions that I'm not using, so that's my fault not your fault.

CRM FOR REAL ESTATE AGENTS

Comments: We have used it for several years and like the updates that have been made and ease of overall use.

Pros:

It is easy to set up and use on most platforms. The newlsetter is a lead generator. task reminders arecrucial to my business and Ixact performs well in this area.

Cons:

finding information can be slow and the app and computer screens are somewhat different.

Great CRM

Comments: This CRM is the best I've ever used. And I've gone through a few that I was never really happy with. This CRM is easy to use and keeps me on task.

Pros:

This product is easy to use. The mobile option makes this great for keeping up with my tasks while on the road.

Cons:

Some features that you can get on your desktop version are not currently available on mobile version. Setting KIT's or Activity plans for example.

Love this app!

Comments: Excellent

Pros:

Ease of use and capturing from other platforms

Cons:

It can at times be complicated. That's why 4 stars not 5

Does the job!

Comments: It's great, I hope they continue to develop features on easy usage and more campaign marketing. Also social media options.

Pros:

Data base is easy to use and I can upload excel spreadsheets. Duplicates can be managed as well. Next I will be purchasing the IDX website service.

Cons:

Wish customer service would help navigate questions better with walking us through issues. Need to add more newsletter options the header options are limited and not very modern, too big. Needs more client touch options.

Great product for the money!

Comments: I like the ability to track how many closings we've had and how many contracts we have and how much potential business we have in the pipeline. I like the monthly newsletter and being able to upload documents to a specific contact in order stay organized. My experience has been positive. I like that they continue to come out with new products and seem to listen to their customers as to what we want and need to run our business!

Pros:

I think for the money it can't be beat. I like that it also offers a website with ability for IDX and a monthly newsletter.

Cons:

The ability to have different auto responders when a lead is automatically input would be great. Would like the ability for automatic texting after the initial automatic text and for those clients you manually input instead of only for those that automatically go in the system.

Positives & Room for improvement-IXACT.

Comments: Overall, IXACT is a great program for staying organized, they offer great ways of organizing contacts. The keep in touch coach is a good automated reminder to touch base with clients. Lastly, the task list is also helpful with being organized.

Pros:

Things that are useful for IXACT are Task list, Monthly newsletter, Keep in touch coach, Website, Social stream and keeping contacts organized.

Cons:

The website is difficult to use and set up, I called multiple times for assistance. It would be helpful if basic steps were in the tutorial. Also, there should be a system put in place that keeps track of leads, and how many people are going to the website (traffic counter) to see of social stream and the use of the website is actually helpful. IXACT offers both the agent website and social stream, there should be something that generates a report. Lastly, the goal setting is easy to set up, but better instruction needs to be in place for updating those goals easily.

How times have changed with contact management

Comments: We are now able to record sales, have better contact with our past clients and have all this at your fingertips wherever you are.

Pros:

We were able to move all our contacts into IXACT and much better way of keeping in touch with our past clients

Cons:

You do have to spend some time learning the program but it is worth the learning curve

Great tool

Comments: Keeping track of my database.

Pros:

Having access to my contact information is crucial to my business. With Ixact I get that when and where I need it.

Cons:

I don’t like how the transactions are tracked. I really like the way the buffini crm does it. I have had to create a separate spreadsheet

My IXact review from a real estate perspective

Comments: Staying in touch is easier

Pros:

The monthly newsletters are typically well-written. I rely on them to stay in touch with especially past clients

Cons:

Compared to our former contact management company, I feel that Ixact is a bit more difficult to search for contacts. The item I dislike the most is that it is MOST DIFFICULT to produce a list of contacts to print out. It is extremely awkward. Many times, I need a list of home inspectors or contractors, etc. to send to a client. There are too many steps to go through in order to obtain that information.

Great CRM

Comments: Overall, I have been very happy with the product.

Pros:

I like Ixact Contact for it's ease of use. It has many features that I want in a CRM

Cons:

I do wish it flowed better between the contact and the transaction. I feel I am constantly having to switch between separate records to do what I need with each transaction

Good Product for the money

Comments: Happy with it

Pros:

Its a good product, and the features and benefits are mostly used daily. No Frills just work

Cons:

Some useability issues with set up, overall it works well. could be more integrated with mobile vs app based

Contact Management

Comments: Good experience staying in touch using KIT coach and letters

Pros:

Great for task management and staying in touch with DB. Easy to get set up and running. Easy to use.

Cons:

I wish their were an automated social media poster and way to set up a drip campaign for postcards not printed in the system. Just as a reminder to mail out certain things. Additional functionality would be nice BUT that would make the system harder to use.

IXACT USER REVIEW

Comments: after approx 2 years of daily use I am partly satisfied

Pros:

The ease of some aspect of it and also flexibility in of others

Cons:

managing tasks, Clients properties setup

Great customer service!

Comments: It helps me stay in contact with my clients and potential clients.

Pros:

Helps me be more organized, great for keeping data and notes all in one place.

Cons:

I would like to see it work more closely with my contacts on my mac, perhaps integrate more easily.

big earner

Comments: contact and follow up

Pros:

easy of use and continuity with clients and prospects. Plans

Cons:

did not have the time yet to explore all functions especially the website option

GREAT VALUE, GREAT SYSTEM

Comments: great!

Pros:

Easy to use, great integration with Zillow leads, website and multi device.

Cons:

It should be easier to stop entering duplicate records. More flexibility in report generation

The website is great at keeping me on track

Pros:

The fact that I can keep all my clients in one place

Cons:

I do wish it had a Comparative Market Analysis system. That is what I miss most about the old website i had

Great CRM!!

Pros:

This CRM is very user-friendly and has tons of features. It helps me stay organized and stay top of mind with my past clients and prospects alike. The monthly e-newsletter is one of my favorite features.

Cons:

I think adding a translation plugin would be a game changer for IXACT Contact. This way users can easily send communication in different languages to different demographics.

Good auto generates drip campaigns and monthly newsletters

Comments: It’s ok
I use ixact for customers contact and follow up/ drip campaigns and agent locator for lead generation

Pros:

Like the automated drip campaigns and the auto generated newsletters This is why I use/keep this product

Cons:

Not great at lead generation and very difficult to Set up and manipulate the website to show what I want it to show