Sales and marketing solution that combines CRM, marketing automation, customer journey mapping, analytics, project management, & more.
Attaining a GreenRope certification empowers you with the skills needed to build a robust system for your industry.
No direct API as of yet between Greenrope software and my ticketing platform (not TM or Pac), though they do have APIs with other providers.
Filter reviews (152)
Filter reviews (152)
Comments: Fantastic experience. My complaints are so minimal in comparison to what such a robust solution delivers
I really like the multi-use functionality of the system. You can pick what you do and don't want to use. Additionally there is such a deep level of detail that you can use to cultivate sales.
Not a fan of landing pages and the admin section.
3 years ago
Hello Angel! We very much appreciate your kind words! Thank you so much. We look forward to working with you for a long time! If you do need any help, please feel free to reach out at any time!
The complete operaitonal solution
Comments: GreenRope is an excellent solution for any organization that is looking to increase efficiency, improve viability and streamline operations. As a start-up software company that has grown organically, we found ourselves operating in silos and using multiple pieces of software to manage projects, lead flow, and order fulfillment, etc. With one piece of software, GreenRope has allowed us to integrate all components of our operation and, as an executive, I have real time viability into my team's daily updates and activities. We are now maximizing our sales efforts by capitalizing on the contacts we've amassed and building a cohesive marketing strategy with automated drip campaigns, social media integration, and webinars. My team appreciates operating from one dashboard and the reduction in manual processes (and follow up from me:) around day to day customer service and project management. We are confident we can not only improve our internal operation, but our customer's experience as well. After a comprehensive review of solutions on the market, we were pleasantly surprised with GreenRope's extensive capabilities at a very affordable price. After eliminating several subscriptions, we find ourselves at a net savings in software spend as well!
Comprehensive capabilities to manage our entire customer journey from lead generation to marketing automation, website traffic analytics, opportunity management, customer project management, invoicing, and customer service (surveys, help tickets, etc.) I can now manage my entire operation and team from one dashboard.
While this is ultimately a wonderful problem to have, the sheer volume of features makes it a bit daunting to get started. However, in just a few weeks, we've automated multiple manual functions making the investment of time well worth it!
3 years ago
Hello Micaela! Thank you so much for the amazing review. We really appreciate your support of GreenRope and we are excited to see your growth! Please reach out if you ever have any questions! We are here to help!
Overall, it's been just OK. It gets the job done but not always a great experience
Comments: The experience of learning a new system is always beneficial in growing your skills. The analytics and dashboard reporting were also benefits for reviewing and improving campaigns.
Easy access to email templates and media library. Easy to upload new content. Easy to delete and move content within system. Easy to send test sends on emails. Support staff is friendly and they try to be helpful. Finally updated tool so you can search for items more easily, yay. They are regularly working to improve the product.
It's buggy and there are weird nuances to get used to within environments. Have to clear cache FREQUENTLY or issues occur. GR team does updates and doesn't notify their clients and sometimes this causes issues during important deadlines. Waiting for email test sends to hit inbox can be painful. No nesting folders for content available, so our list of emails and assets is LONG and not well organized. Can't upload a photo into the contact area- which is big issue for us in sending personalized emails on behalf of our HUGE sales staff with unique and varied information. The GR team hasn't been able to solve this for us and their workarounds don't really apply to our org.
It'll save you money. Seriously.
Comments: Excellent - and very surprised. I'm geuninely impressed. This is an unusual experience for me. ;-)
I keep finding more stuff that it can do. We invested in it for the CRM part. And then found that it provides a store, a learning platform for our online courses, excellent email marketing, calendar booking schedule. These are all things we're not having to pay someone else for, so instead of expecting a return on investment in the coming months - we've already got it from day 1.
It's a big powerful thing, and therefore it can be a BIT complicated - but there's plenty of support available, so it's really not an issue.
4 years ago
Thank you Angela for your great review! We value your feedback and appreciate you being a loyal GreenRope user! Please always know you can reach out to us if you ever have any questions or issues!
Versatile and All-Encompassing
Comments: Our problem before GreenRope is that we are a small business with high volume of records. Softwares that could handle our volume were not affordable or approachable for small business. GreenRope has been a great solution for us, and I am very impressed with their support.
- Affordable - Contains everything we need in one software, whether email, database management, automation, sales management, etc. - Great support and resources - Database organization possibilities - Easy visual interface for sales team
There are a few functionality efficiencies that they are still adding to the system. Example: cloning a contact record. But they are very responsive to suggestions and have developed many new features in the short time we have been a customer.
Fabulous experience. My objections are so negligible in contrast with what a particularly strong arr
Comments: The experience of learning another framework is consistently gainful in developing your abilities. The investigation and dashboard detailing were additionally benefits for evaluating and improving efforts.
I truly like the multi-use usefulness of the framework. You can pick what you would and don't like to utilize. Also there is such a profound degree of detail that you can use to develop deals.
While this is at last a magnificent issue to have, the sheer volume of highlights makes it somewhat overwhelming to begin. Be that as it may, in only a couple weeks, we've computerized numerous manual capacities making the venture of time definitely justified!
Feel like there is a LOT i don't know still and bit overwhelmed but pretty happy with what I do know
Comments: Our team is on the same page and we have one place to store all the correct data. This has been a lifesaver time and time again! Also like the templates for emails so one person can create them and others can follow suite.
Keeps our company on the same page and is very good for keeping detailed info about our contacts. Like the app but I feel like I ran into some confusion with it and couldn't find all the info I needed for the particular group of contacts I was working with.
I see quite a few areas of improvement. I like that we can use our email to send emails out to contacts but I don't like that it doesn't get captured in our Gmail account sent folder. Would like to be able to copy and paste someone's full address including zipcode from the list view Contact section without having to click to go into their account. I still am not able to edit Vendor Companies info although the Super User supposedly gave me permission to do so. It seems like there are quite a few quirks to work out still.
useful, but clunky
Easy to use on a daily basis. functions appropriately. Good tracking features. Easy to add contacts to the general list. I get useful responses and it's easy for contacts to unsubscribe if necessary.
extra features beyond the emailing list don't seem to function. Dislike having to check in with customer service every so often to prove i'm a real person. Wish managing the contact list into subgroups was easier and more intuitive.
The software is alright. could use better search and filter function with the mobile app
the software works well on a desktop, lets you set up very nice tags to help search, and lets you research contact
The search funtionallity would often not work. when looking for contacts, many dont show up. the mobile app couldn't really search by Tags, and wasn't very intuitive on making appointments. there was no "search near me" function. if a user unsubscribed from email, i could no longer find the contact without major digging
Worth your consideration when looking for a CRM.
Comments: My experience with GreenRope was pretty positive. I don't think we used it to its full potential but what we were able to take advantage of worked really well. I'd probably give it a 4/5 based on my experience. Easy to learn for SDRs and BDRs.
The layout was easy to follow. Sometimes too much clicking to get to where you want to but not as bad as some other CRMs I've used before. Clean and simple to use.
Some features where somehow hidden. Meaning, it was not so simple to get to them to be able to use their information.
They are on top of their customer service!
Comments: A ton of in depth marketing benefits! Please see my other review for more details.
The software is great for my needs in my role with company I work for. As the Marketing Strategist, it is vital to understand our audience. I personally love that I can do A/B testing with Greenrope and track what is doing well. We have multiple groups, so my colleagues and I can work with our donors on a more intimate level. Everything you need is all in one place. The reason for this review is mainly because of their customer service. Recently I ran into an error. Their Director of Client Services was absolutely amazing! He made sure that everything was fixed and made sure through screen sharing; that I was equipped with the right tools and knowledge moving forward. He was so helpful in explaining everything and I was able to utilize the platform much better. I learned things I didn't previously know and makes my job that much easier. Their other workers I came into contact were great too. They all would respond in a timely matter and make sure issues were resolved. They also offer web seminars to learn more about marketing and their platform. They really do care about the companies they work with and helping them excel.
The only con I would say is that there are a TON of features within Greenrope. I feel like there is a lot of things I didn't even know existed until recently. I had never used a CRM website prior to my current job, so navigating the site can be a bit difficult at times; mainly with the more detailed features. The basic features are easy to work with, but Greenrope offers so much more than basic features. I feel like because it can be difficult to navigate people might be missing out on the greatness of the platform.
It does more than you think and it does it well
I have used a number of CRM systems that range from old access based databases through to bespoke coded at a frightening cost, passing the mainstream like Salesforce etc on the way.
The main bug bear for a business owner is often complex administration, especially when it comes to cross platform integration with websites, e-marketing etc.
Greenrope pulls together everything you need to do very well in one package.
The cost is reasonable. The staff are helpful and act promptly.
I have recommended Greenrope and those i've told have recommended it to others. That in itself should tell you more than any one glowing review as it shows Greenrope works well across many industries. I look forward to the new features that are added frequently and my business future with Greenrope as part of it.
I don't need to use more than one platform or software and make them communicate reliably, Greenrope does it all.
No one software can be everything to every person or business. To keep it easy to use and difficult to break you have to make slight limitations.
Comments: Greenrope really is quite a wonderful customer relationship management (CRM) system! It does so much and helps our team track, communicate, and follow-up with our customers/students, and prospective customers/students as well as collaborate with each other on all of our projects/events.
What I like most about Greenrope is the ability to track and connect with our potential students/clients easily. We run many programs and will have multiple informational sessions all at different times and locations – trying to keep track of all of that very important information (communications, RSVP's, which media was used for which communication, who has opened our email/who hasn't, reminder email scheduling, who needs a warm return call, etc.) would be impossible without Greenrope. Also, being able to login and see what my staff is working on and where they are with a particular event or project is super helpful!
The only thing I can think of that I wish Greenrope would do - is sometimes open the desired page/data faster, but honestly that might just be a (our) system issue and not necessarily a Greenrope issue.
I've been with Greenrope since 2013 and have watched them continue to grow & develop!
Comments: All in one product at a VERY good price. Also GreenRope always STRIVES to keep up with technology and offer the best to it's users. If I can't do something they always seem to come up with an update that allows for it. This software is fantastic for small companies but can also support the larger businesses.
Easy to use for the most part. There are a lot of features and tools - so it takes a while for everything to come together and understand how to use the system. But once you do everything begins to click and make sense. I would much rather learn one systems than 3 or 4.
Depending on what browser I am using things sometimes get hung up or I am I unable to edit properly. I wish the email templates were more modern and ready to use.
Helps manage my sales leads, send out automated emails, and track opportunities based of phases.
Comments: The ability to track new leads , schedule followups and send automated emails based on opportunity phases.
The mobility with it being cloud based and that it has an app. I also really like the automation of emails based on campaigns that our team has created. Whenever emails have been read and links within the emails have been clicked, Greenrope will automatically assign a followup on my calendar.
I feel that the mobile app isn't as user friendly as the browser when it comes to searching. I also don't like that you need to click save when you're moving from tab to tab on a clients file. I find that I lose a lot of info especially when creating a new client because I am documenting on multiple tabs, so when you close and save it is only saving on the tab you were last using.
My experience with GreenRope is mixed. I like it and it gets the job done but sometimes it kills me
It has sooooo many features its just crazy what you can do with it. The possibilities are really countless. I haven't even been able to use GreenRope to half of his capability I'm sure. Definitely gets the job done.
It is hard to understand sometimes. Things that should be simple like email templates are actually not that simple at all to delete and change. Seems like some things are really easy to do, but others are so complicated and make no sense sometimes.
GreenRope is a very robust CRM
Comments: We have been using GreenRope for almost five years and prefer it over other CRMs like Salesforce and ZoHo. It robust and their technical support staff are willing to explore any suggestions if it may improve the user experience not only for us, but all their clients
Robust, and adaptability
A little difficult to learn -- mostly because it is so robust. I can hardly keep up with the new modifications, all designed to enhance the quality of the program.
Powerful software at a fraction of the cost.
Comments: In the first month we have been using it, GreenRope has already payed for itself. From tracking leads to sending mass marketing emails, GreenRope does it all. The UI takes some getting used due to the fact that it could be a bit more intuitive, but you get a hang of it thanks to their wonderful support team. We've had some hiccups along the way with workflows and drip campaigns not triggering when they should and certain features just not working at all, but when they work they really help to streamline our once belabored processes. Along with these hiccups there are some curious quirks to GreenRope, for example any user who has shared access in GreenRope has to be a member of the group they are working with. I am a member of the Prospects and Clients groups even though I work for the company marketing to them. Be warned, if you're going to use GreenRope to send lots of emails, the email builder isn't as easy to use as a MailChimp or beefree.io, but it gets the job done. In sum, if you are willing to compromise on some functionality and ease of use issues then GreenRope is a phenomenal value. They are a smaller company and working through some of the kinks. I have faith that they will only improve over time. Give them a shot.
Price, customer service, and features.
Have ran into multiple functionality issues within the first month.
Email program easy to use and schedule email Blasts
Comments: Lets all my customers know what is going on at the Ice rink , And we send out Cancellations and updates
I like that it is user Friendly and Email Blasts go out right away. Like that you can schedule Blasts to go out at a later Date.
I like everything about it , Wish the text message feature went through your cell phone carrier . That would make it perfect.
Great value for the money, quality product, exceptional customer service.
The product has flexiblity, the customer service is responsive and detailed, the back-end user simplicity is appreciated by our users.
The product works well for what we need in a CRM at this time in our organization structure. As we grow, we will be looking for more integration automation into other processes and systems.
Greenrope is THE most robust and complete all-in-one system CRM I have ever used, with fair pricing.
As a sales, marketing, and business development professional, I have used pretty much every solution on the market. Greenrope is THE best all-in-one system for managing your business. No more jumping from Salesforce, to Hubspot, to Constant Constant or Mailchimp, and on and on. Greenrope can replace them all and make your processes flow easier and even automated. If you are in the market for a new solution I highly recommend you try this one.
If you do not spend the time up front to set up the system with workflows, etc. you will not get the value out of it. Good thing is, Greenrope helps with set up and training!
Great tools for tracking clients and keeping everything in order, in one spot.
Very user friendly. I use GreenRope throughout the day. It keeps me on track with tasks and follow-ups.
I wish we had more options for the dashboard. i.e. customize it so it has more of what we want to see like the funnel, etc.
Loads of options, but not the best answer to any one issue
Comments: It helped my team at Alternative Advertising bill me for hours worked on a project. We also tried a couple of websites in GR, but have since rebuilt all but one in Wordpress for better flexibility, user-friendliness and SEO.
There are a lot of features and the price is lower than most companies offering the same things. Also, their support team was very responsive when we were trying to use their services.
There are many things GR can do, but unfortunately most of the solutions I used (website builder especially) are relatively weak or clunky compared to other solutions (like Wordpress). My team used the CRM more, but I used it basically for project management/time tracking and the website builder. Neither was a good as Wordpress and Basecamp or other timer tracking solutions.
What's not to like about this CRM system?
Comments: To reiterate what I wrote above, "It's become my total business management software. The workflow and journey feature is allowing me to better automate communications with clients, prospective clients and referral partners.
What do you like most about this software? There's, literally, no one feature that I like most; what I do love is, it's an all-in-one CRM platform. The more I use it, the more I learn what it can do for my business. For the most part GreenRope has become my total business management software. Also, the training and customer support is, by far, heads above the rest.
What do you like least about this software? I didn't start using it sooner!
Customer Support is GreenRope's secret advantage! Staff is very responsive and effective!
Comments: Customer Support through the live chat feature is fantastic. I always get a quick response. Everyone is friendly, patient, and helpful. I have worked most often with representative. I highly recommend her! She's my go-to when I am in a jam and need help setting up, understanding or extracting info from the system. I always come away with what I need AND having learned something about the system.
The great support I get from customer support.
As this is my first customer management software system, navigating is not always intuitive for me; and the endless options/features can be overwhelming at times.
4 years ago
Hello Leslie Ann! Thank you for the great review! We really appreciate your kind words and feedback. So glad to hear that you are getting a lot out of both the system and our support team! We are always here to help!