Yonyx Reviews

Providing Self-Service to our Dealer Network

Comments: We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.

Pros:

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Cons:

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Must have side-arm to reduce variation across thousands of decisions

Comments: The team is supportive and knowledgeable, they have always helped in times of need.

Pros:

- Easy to setup and customize - User friendly authoring and change options - Standard reports are quickly available

Cons:

- Advanced reporting needed some customization work

Alternatives Considered: Zingtree

Reasons for Switching to Yonyx: - Flexibility and customization features of the product - Reliable support from the support team

i love i t

Pros:

its a life saver all the info i need right at my finger tips

Cons:

there really isn't anything I don't like about yonyx

review

Pros:

That it works most of the time on a daily basis

Cons:

That it isn't consistently working well.

As a software developer

Comments: I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.

Pros:

Great API Documentation Very Easy To Use Very Easy To Train on Great Functionality

Cons:

The online dashboard Some of the training videos could use some refinement

Alternatives Considered: Zingtree

Reasons for Switching to Yonyx: The quality of the available APIs for custom integrations.

Well creative application

Comments: We can solve the number complaints in the field and in the technical team. saving the money and lots of time implement the video upload option in the yonyx.

Pros:

We can just share the whole technical knowledge with everyone in a very neat presentation with the help of yonyx. its ease to learn and useful to teach the difficult complex things in a simple . it saves our time a lot. even the technical people can learn the things quickly.

Cons:

The one and only bad and i feel to be improve is video upload in the yonyx. initial uploading of the documents is difficult.

Start with Yonyx

Comments: Excellent experience

Pros:

Easy to use and it is used friendly, best customer service , Worth for every penny

Cons:

Sometimes it lag little bit due to heavy traffic but it comes to normal in sometime

Yonyx

Comments: It is a very useful tool

Pros:

The guidance that it gives and how prompt it is

Cons:

Nothing in particular i think it's great

Awesome creative application

Comments: In my daily routine , I will be suggesting the yonyx to my field engineers and technicians to trouble shoot the technical problems which they are facing in the field service. Really it's a awesome feature to use.

Pros:

This is the first out sourcing product application I have used, after a few days of usage I'm really addicted to use, its very ease to use and trouble shoot the problems to the beginners in the company as well as it is feast to the persons like me who like to learn and implement new step .

Cons:

The best thing I have used recently. Only one thing I want you add is video reference. till now the yonyx having the words and picture reference for the user, If you give new feature like video reference , it will be best thing.

call center

Comments: I love using Yonyx for dealing with our customer

Pros:

easy to use and toggle between different screens

Cons:

need more updates in management. or easier to input new information

Really good product that just keeps getting better

Comments: Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use and implement. I appreciate the additions being made and the personal support provided by the company to introduce those new features. The program is solid, and has so many possibilities if integrated well with the infrastructure of a company. I wouldn't want to attempt to do what we do without it.

Pros:

Yonyx is a simple program that proves to be mostly intuitive to use. Creating new guides is quick and easy. Adding various pieces to those guides isn't difficult. I appreciate the support provided when issues come up. I like the continual innovation and improvements made while I've used the product.

Cons:

A better training or a robust manual would greatly improve the experience. There are plenty of features, but it's not clear how they should always be used nor is there a reliable reference to go to after the feature has been introduced. As well, the program is linear when building out which means everything is locked together and makes it difficult to revise or rearrange something in the middle of a guide.

Great user experience

Comments: Good experience, fast to load and submit entries.

Pros:

Having the script right in the CRM to access easily.

Cons:

There was an issue in which the script would reload to the beginning whenever I would edit something on an account in Salesforce, but this has since been fixed.

Yonyx Integrated with Zendesk

Comments: Excellent product and customer service both before and after the sale. Monthly usage report sent out automatically to show you details of how your product is being used by customers.

Pros:

Very easy to implement, and support provided for any assistance needed is excellent. The vendor provides very detailed training videos that demonstrate all steps.

Cons:

None, product is exactly as advertised and the company gladly provides detailed samples and will connect you with other customers for tips and assistance where appropriate.

Great platform. Super user friendly!

Pros:

Before Yonyx was implemented we had to flip through a paper script which was very frustrating cause sometimes you would have to flip back and forth from page to page and get completely lost. With Yonyx our script automatically pulls up the correct info that we need and has tabs to take you step by step. It made my job so much easier and more efficient. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity.

Cons:

Maybe some sub tabs. Sometimes I click on the wrong tab and would like it to go back to a certain point I was at in the script, instead of having to keep clicking backwards.

Very useful Tool

Pros:

Yonyx is the one of the best tool for enterprise admin to setup self-help portal. Using this end users can resolve their queries by own and its reduces load from IT HelpDesk.

Cons:

There is should features which send alearts for less or non used Yonices, which helps us to update Yonyx with latest information.

Yonyx is a must-have!

Pros:

Yonyx is great and makes my day-to-day job much easier! It's helps me stay more organized

Cons:

Some things can Yonyx can be condensed to make navigating easier and quicker.

Yonyx changed the game

Pros:

My company uses Yonyx for quick navigation through a script that has many moving parts. It made our conversations with clients much more fluid and efficient. It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.

Cons:

It can take some time for the initial set up, but once it is up and going it is super fast and easy to navigate .

Essential for My Work

Comments: Yonyx is essential to my work at a call center and is a central part of helping me do my job well.

Pros:

Yonyx is very intuitive to use, and I find it very easy to navigate through the scripting. It is very dependable, and I don't experience bugs very often.

Cons:

Sometimes the names that populate in Yonyx are incorrect. However, this isn't a huge issue, and I can work around it.

Great tool for providing consistent omni-channel customer experience

Pros:

- consistent message across different channels - ensures agent wise process adherence - ensures first contact resolution - great for a knowledge base

Cons:

- improvements can be made on the development portal to drag and drop nodes to make it agile to develop

Great company and product

Pros:

Can always reply on the script for accurate information. Yonyx had never let me down.

Cons:

Loads a bit slow at times. Wish the script popped up before the lead but still useful.

The scripting center is very user friendly

Pros:

The scripting center is very user friendly and self explanatory. I like that I can request changes right on the platform.

Cons:

The input field is required. I think this is probably an admin thing but I don't like the fact that some of the input field is required. I just put an X or ? in those fields sometimes.

I use Yonix everyday and helps me stay on track when the client gets off topic.

Pros:

What I like most about Yonix is that it is easy to use.

Cons:

The only thing I do not like about Yonix is that it freezes some times.

Easy to use

Pros:

Easy to navigate, usually do not have any problems using it.

Cons:

Sometimes some glitches but usually that comes with technology

I like Yonyx

Comments: Easy to use and makes my job easy.

Pros:

It is very easy to navigate Yonyx. It helps me assist consumers on a daily basis with ease.

Cons:

I have had no problems with the software. Therefore, I do not have any changes to make

Easy to use

Pros:

I love the easy to use software, I think that my nona could use this software!

Cons:

Sometimes the script doesn't populate correctly, but that's rare, and even when it doesn't, it's easy to find where you should be.