LearnUpon Reviews

Wonderful product and customer service

Comments: We have a LOT of users that access our certification courses in LearnUpon. Some days we have over 1000 users logging in. This was a big undertaking for our company to switch our LMS provider. To be honest, the implementation and subsequent usage of LearnUpon could not have gone smoother due to the customer service response and the step by step collaboration they provided for us. This was a very seamless and efficient experience for USA Football.

Pros:

The best part of this software is the customer service. I have used several LMS products in my career and, while LearnUpon is very user friendly and has many helpful options, the learning curve for implementation and use was made very easy with the customer support team.

Cons:

The parts that were least likable about this software was perhaps the limited ability to change default settings. However, it appears that LearnUpon has taken this into account and are now working on some updates to the software that better align with our needs.

Admin-Friendly Platform with Great Customer Support

Comments: With a tight timeline to move off of our previous platform, we found the LearnUpon team to be extremely accommodating. Our onboarding & implementation specialist went above and beyond to dedicate additional training and support hours for our team, and helped us get up-and-running on the platform in record time. Their technical support team is extremely responsive and helpful, as is our dedicated CSM. While the platform itself may not be the most robust in the LMS space, I find their UI to be very clean, easy to navigate, and has all of the standard functionality that any good LMS should. This is a great platform for L&D professionals that are just getting started with an e-learning training program, and/or platform Admins that don't want to get bogged down with regular backend LMS maintenance.

Pros:

The LearnUpon platform is very easy to get started on; we had a quick turnaround to make from our previous vendor platform, and were able to get up-and-running in less than three weeks. Their multi-portal capabilities have made it fairly easy to manage our customer, employee, and partner training programs on one platform, while still being able to create unique learning experiences for our three audiences. Their Salesforce integration allows for automated user management (which is especially value to smaller enablement teams like ours), and has given us the ability to create fairly robust Salesforce reports and dashboards based on learner activity. Customer support is, by far, one of the biggest advantages to working with LearnUpon. We've had a fantastic sales and onboarding experience, and their CSM and their technical support teams are extremely responsive and thorough. The UI itself is very clean and modern, and I find it to be fairly user-friendly from a learner perspective.

Cons:

The capabilities of "Manager"-level users (a permission set that sits between and Admin and a Learner) are a bit limited. The learning path user experience is not the best, but is something that is on their product roadmap to improve. Not necessarily a drawback for us, but the platform UI is not customizable beyond branding and colors, and some additional settings that can be toggled on and off (like gamification, for example), so if you're looking for a platform that is highly customizable, this probably isn't a good fit for you.

Easy Deployment and Daily Management

Comments: The administrative time to implement and run the system on a daily basis has been drastically reduced. The product performs well and is reliable and accurate.

Pros:

The user interface is easy to use and time from purchase to deployment is fast!

Cons:

Learning paths could use some updates so learners can navigate along a journey.

LearnUpon Customer Experience

Comments: Good software, but too expensive for our business

Pros:

It is fairly easy to brand and has lots of sensible tools for engaging with your client base

Cons:

I needed to be talked through a lot of the tools. The online help & support is okay, but quite difficult to understand

Wonderful LMS for our little nonprofit!

Comments: We've been partnered with LearnUpon for almost 10 years - that says it all!

Pros:

LearnUpon's customer service is absolutely the best thing about them! They are customer-focused and it shows in everything they do!

Cons:

Because we train outside of our organization, no LMS platform is perfect for our unique needs.

Fantastic support and great solution for corporate learning

Comments: Over the years I have been a very demanding customer and an ill tempered one at that when I was stressed out about things not at all related to the learning management system. Every time I was grumpy the support guys and gals were supportive and patient with me and focused on helping me in whatever query I had. I built my business with Learnupon as its backbone and never regret the decision. I am proud to be one of their first 100 customers and delighted to see them with over 1000 now. I celebrated my first big contract with a bottle of champagne with the Learnupon Staff in their headquarters, was invited to a customer appreciation evening with canapés when they moved to bigger premises, and they sent my wife flowers on the birth of our daughter... what more can I say? They are integral to my business now and I deeply appreciate the ongoing support and product developments which make the system bigger and better every year. Thanks Learnupon.com and keep up the great work!

Pros:

I found the LMS to be very user friendly and very importantly whenever I had an issue of a problem doing something, or as was more likely the case, whenever I screwed something up, the Learnupon support were there to save the day and provide a solution.

Cons:

At the start (I am with them over 5 years now) I didn't like the e-commerce side but it was significantly improved over time and most importantly, an integration was created to work with Shopify and Zapier which has really transformed my business.

Intuitive, Aesthetic & Economical Solution with Rock Star Cx Support

Comments: When evaluating solutions, the LearnUpon sales team was responsive from day 1 -- you sometimes have sales teams who show up and read you their demo script, but LU showed up to listen first, and ask questions, and then demo how they could meet our needs. The trial version gave us an opportunity to test out branding and functionality requirements. Branding the trial portal to reflect our corporate look and feel was a slam dunk, took maybe 1 hour max. In fact we were able to go live with no additional portal branding effort, and our company maintains a high aesthetic bar. In the full version we spent time designing all aspects of the portal exactly how we wanted them. There's enough granularity to meet our need without the pointless option overload that so often can sacrifice intuitive usability. Our dedicated Customer Success Manager was ready, willing, and able to offer suggestions, take questions back to the team, and help us push the solution to maximum value. (I've worked with the LMS "big guys" too, who keep you on hold for 20 min to answer a simple question and dole out onboarding support by the spoonful -- LearnUpon always makes me feel like I'm one IN a million, never of of the million). Setting up SSO was a breeze with our Confluence gateway. We launched in April and are growing client users by about 10% a week. I honestly can't say enough good stuff about LearnUpon's customer support ethic. They "get" it.

Pros:

Excellent blend of intuitive aesthetic design and functionality -- LU works the way we need it to work, as we partition projects across portals and clients into self-contained user groups. We're able to maintain our brand presence for clients, meet our organizational goals and our customers' needs effectively -- with little to no compromise on our vision. On top of this, LU customer support is the best in the business.

Cons:

There's not much to not like about LearnUpon. The system continues to mature and improve incrementally with each release. More attention could (and is) being paid to Reporting capabilities. Functionality to nest Groups would also be helpful, or minimally the ability to copy an existing Group.

Excellent LMS!

Comments: This is perhaps the best experience I've ever had with a new product roll out. The customer service is leaps and bounds over any other company I've ever worked with.

Pros:

We love the ease of use and the clean UI. It was really simple to jump in and start setting up our portal and when we got hung up they offer tons of resources to help you out. On the off chance that I couldn't find the answer, the LU team has always quickly answered me and I don't believe I've waited over a few hours for an answer from them.

Cons:

The certificates are a little wonky, but I've been assured they are working on an update for this feature.

Caoterra review of LearnUpon

Comments: Has improved greatly over the years!

Pros:

LU customer support listens to their clients, course building, and reports.

Cons:

I've communicated any features with customer account manager and LU Support.

Best in Show

Comments: 5 star service and product!

Pros:

The team is amazing! From our sale rep, [sensitive content hidden] , our Implementation Manager [sensitive content hidden] our Customer Success Manager the team is incredible! Always available to answer any questions and help!

Cons:

Not that I'm aware of! I love Learn Upon!

Over ten years

Comments: I have been using LearnUpon for over ten years, first for the nations largest machine trades association and then as my own LMS provider. This group will not let you down if you are looking for a great educational platform/ LMS

Pros:

Ease of use and customer support as well as cost / value for all the features

Cons:

I found no cons with LearnUpon.. the entire LMS experience is wonderful

A fantastic LMS. Well-designed, regular updates, excellent customer service.

Pros:

LearnUpon's features are robust, but it is still simple to use. It's easy to maintain on the admin side, and I don't get questions from my learners about "where do I click." I can't say enough about the quality of service LearnUpon provides to its customers. My LearnUpon rep regularly contacts me to ask about our needs and to keep me informed of new features. Tech support responds to any issues I have within hours, and they'll work until the issue is completely resolved. LearnUpon actually listens to its customers when deciding what features to add or update. Great company, great product.

Cons:

As a non-profit organization, most of our e-learners are voluntary. We depend on learners' self-motivation to continue learning, so we would value more features (such as social sharing) that help users stay engaged with the platform.

Excellent Customer Support & Easy to use!

Comments: Our training can be done remotely and without very little help from us for setup and use. Keeps the trainee more interested in learning. Less worry about having to redo old PowerPoint Slides and other documents Constantly.

Pros:

I like how easy it is to cost, setup, management, ease of use, branding per company and remote connection from anywhere you have an internet connection. Above everything else the Customer Support is Outstanding and one of the main reasons we chose this company.

Cons:

The video functionality and importing. We had to buy a 3rd party app to product content because it LearnUpon does not support certain file types or editing. The upload can take a while depending on how much content and bandwidth you have. We actually found that using a 3rd party app for our videos works better for us than most other software can offer. Ultimately, this inst that bad of a trade-off for the customer support and constant functionality updates to the program.

Learn Upon - the best LMS for training providers

Comments: 100% recommended. I really can't speak highly enough. For our education clients to be using this rather than their own moodle environment speaks volumes to me. Can't recommend it enough

Pros:

It is designed for training providers who on-sell both training and managed services to their clients. Many of the features that make this possible are chargeable extras on most LMS platforms are free and built in on LearnUpon. Publishing courses couldn't be easier and adding documents to the course player has been more stable for us than using the functionality within Articulate. We have Universities and a Local Authority that has migrated learning over to our LearnUpon platform so and they are absolutely delighted The quality of customer support is outstanding The frequency of well thought out updates is also impressive. These guys have great vision and really savvy technical skills. The ability to add custom data fields for mass importing saves so much time as we can sync reports with our customers standard systems. I have used dozens of LMS systems and this is the best by a country mile.

Cons:

None as yet I would like to see standardised API outputs and I know that this is on the development plan for 2-13

LearnUpon is a great company to do business with

Comments: LearnUpon is a great company to do business with. They are very responsive to our needs. We had an issue where we had to import several hundred questions into their LMS. They built a custom solution for us that saved us hundreds of man-hours. They also built a custom report that allowed us to import LearnUpon score data into our CRM database. The customer service is outstanding. Whenever I submitted a trouble ticket I usually had a response the same day. The people at LearnUpon made our transition to their LMS problem free.
The LearnUpon LMS is pretty robust. The biggest pro here is that it is easy to create content. Uploading pdf files, powerpoint presentations, and videos is a snap and the editor is quite powerful. You have a lot of freedom to determine how your content is presented. The only con with this LMS is the way the User Interface, UI, handles disabled features. If you don't have a feature enabled then all the functionality for that feature disappears from the UI. This simplifies the UI somewhat, but it can cause some confusion when a user wants to do something and the feature has disappeared.
As far as the overall impression of the LMS the pros far out weigh the cons. This is a very powerful, and easy to use LMS system. The people at LearnUpon have been willing to work with us to solve our urgent LMS business needs. They have been tremendous asset for us.

LearnUpon is easy to use and meets various needs

Comments: It has worked well enough for us, we are able to add training videos, exams and track how many people have completed certain compliance milestones.

Pros:

It is easy to use and allows learners to access learning materials quickly and easily. Our team can share information, add exams, and deadlines.

Cons:

No real dislikes about the software, we use it in an unconventional way in that it is for corporate training and employee compliance. But it works and allows us to meet the needs of multiple business units.

A really valued Strategic Partner

Comments: They have been an oustanding partner. They listen to our needs and work with us to find solutions. They provide great access to support and really try to meet our needs within our budget.

Pros:

It provides a smaller business with access to features of a large enterprise LMS.

Cons:

We can't have two currencies in one portal.. this is a unique need.

Feature packed, easy to use, AWESOME support

Comments: I've worked with several LMSes and this is by far the best in terms of ease of use, functionality, and customer support, and cost.

Pros:

- Easy to use - Packed with features that are intuitive and that work to your advantage - Rarely ever have to use workarounds to do what I want - Customer support is WORLD CLASS.

Cons:

- Migration of your transcript information from your old LMS to LearnUpon comes at a fee. The rest of the work (migrating content, migrating users) is up to you. - Occasionally there are features I wish did a certain thing, and I contacted my success representative and he helps me figure out how to do it a different way! This is very rare!

Easy to use, easy to administer, regardless of the size of employee base.

Comments: Quick and easy administration and reporting. LearnUpon also appear to welcome and act upon client feedback and improve their product accordingly.

Pros:

The dashboard! I love when an online resource that has lots of functionality provides a dashboard with quick and easy links to the tasks that you typically perform the most. We currently only use a relatively small amount of LearnUpon's functionality so it's great not to have to trawl through all the admin settings to get things done. The reporting is also very useful and easy to navigate.

Cons:

I honestly don't have any major issues with the software. In terms of categorising users, I'd like to be able to archive users so I can only see active employees, but I understand why the software presents all users initially.

Easy to Use and Beautiful Interface

Comments: Because our company works remotely from one another, it's been great to use an easy system like LearnUpon that doesn't require us to all be in the same room. Also because we're building and selling fast, I'm grateful that it's easy to use and easy to edit content!

Pros:

I've used a few different Learning Management Systems before, and this one is the most intuitive.

Cons:

Getting up-to-speed on any LMS is tough. Just learning where everything is and how to make edits when you're in the middle of selling and building the next course.

Excellent Platform!

Pros:

LearnUpon is an excellent platform that allows us to reach our customers across North America, as well as potential customers internationally. It is easy to use and share and makes our company look very professional and dedicated to education.

Cons:

I think at times it can be confusing to navigate through the courses/learning path.

LearnUpon has been wonderful to work with and use!

Comments: We have been using LearnUpon for about 2 years now and I do not have one negative thing to say about the company or the platform. It is extremely easy to use and navigate, and some of the features just surpass what other comparable LMS systems are doing. Working in the leadership coaching field, we deal a lot with customer relations, and LearnUpon has been nothing but a revelation to work with. They are quick to answer questions and get you the help you need, as well as constantly updating and improving the system based on what their customers are looking for and submitting to them. I would recommend LearnUpon to anyone looking for an LMS system.

Outstanding Learning Management System

Comments: LearnUpon has been our LMS for the past two years. There are many LMS choices on the market and deciding which system to select is never easy, but we simply couldn't have made a better choice when we selected LearnUpon. Navigating in the system is intuitive at all levels (student, instructor, and administrator). The system is reliable, flexible, and convenient .... and the LearnUpon staff delivers the highest quality of support and service! LearnUpon designs their courses and delivers service to ensure their customers' success. You simply couldn't ask for a better LMS partner and product!

Learn upon has been been a great addition to our service and a breathe of fresh air.

Comments: The independence of uploading our own content that is copy protected. This is a big thing working in the NHS.

Pros:

The functionality and ease of it is a great positive compared to our old package. The customer service is what is really a great sell for Learn upon. Regardless of the question the team is always so happy help and to send over any training material we need. I would recommend it to anyone and i am confident when using it now as i have had training from very patient trainers form learn upon.

Continuing Education Online Course Management

Comments: We are able to set up our courses ahead of time, schedule the dates for registration and set clear "start/complete" dates.

Pros:

Easy to use for administrators, instructors and students, this platform has allowed us to easily manage our online course offerings.

Cons:

As a new administrator, I find it difficult to understand how to use "customized" features (fields, data, reports, etc.).