ResNexus Reviews

An easy way to manage your hotel

Comments: It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company.

Pros:

I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software.

Cons:

It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it.

A solid product that gets the job done!

Comments: We've seen revenue grow with online direct bookings, our website traffic has increased using Resnexus websites, and their features make guest experience better (text messaging, etc.)

Pros:

Easy to use - housekeeping features are awesome - easy to book very straightforward to follow just about everything. Employees who are not tech savvy have quickly learned how to use it for just about everything - the customer service is exceptional, they are a small business and act like one (in all the right ways). They don't come off as some inaccessible corporate monster - but rather, personable and very on top of things - at the same time, they are a top player in the industry and they keep adding new features, improving, and using the system gets better and better each and every day.

Cons:

Can't think of much, to be honest...for us, it does the job, and it does it well!

Alternatives Considered: Cloudbeds, Little Hotelier and Mews Commander

Reasons for Switching to ResNexus: Resnexus were very reasonably priced and you seemed to get a huge bang for your buck. Also like the no-nonsense, straightforward layout - that equally is easy to use, but had very robust features. It doesn't overcomplicate things - it reminds me of the Apple of PMS systems - easy to use for their users, which we wanted for our employees - it has turned out to work out very well. Some of the other options seemed like they had almost too many features, and were a bit too complicated.

Simply the Best

Comments: Less time spent on reservations , deeper visbility into our business metrics - resulting in a more efficient and profitable business.

Pros:

We evaluated several leading online reservation/propertty management platforms before selecting ResNexus and I can confidently say that we made the right choice.In addition to being a very functional and intuitive platform that addresses a number of business needs, ResNexus customer support is top notch. Specifically, our Red Carpet Professional - [sensitive content hidden] - is the best customer service partner I've experienced anywhere in my 30+ year career. She is always positive, professional, courteous and prompt to help.I wholeheartedly recommend ResNexus to any hospitality property owner.

Cons:

Some of the third party inegrations take some work to implement - and some practice getting used to, but they are worth the effort.

Good with some bad

Comments: Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

Pros:

I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

Cons:

If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate. Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work. The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone. I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting "accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.

Queen's Inn by the River

Comments: Using ResNexus has improved our ability to better service our guests. We can communicate with them easily and quickly by email and text now. The built in credit card transactions is an upgrade from our last system. And, using the revenue management portion of the system has enabled us to more easily regulate our rates on a more frequent basis.

Pros:

Most impactful features are the ease of credit card charging and transactions. Having the ability to create a reservation anywhere and charge the card from anywhere is extremely helpful. The system is user friendly and not overly difficult to learn for people who are not familiar with PMS operations.

Cons:

ResNexus needs to develop a mobile app. I suggested this the day we signed up and was told it was being worked on. That was over a year ago. Unless the user if very familiar with the screens and how to navigate the system, it is extremely difficult to help a guest or customer when your phone is the only access you have to the system at that time.

Alternatives Considered: Cloudbeds and innRoad

Reasons for Choosing ResNexus: SiteMinder was not keeping up with the technical upgrades available by most modern day systems. Their support response was also awful.

Switched From: Little Hotelier

Reasons for Switching to ResNexus: Overall functionality and system abilities, along with the cost. Price/value seemed there.

Dedicated team of professionals driving an innovative, feature rich, easy to use platform.

Comments: There are dozens of companies out there that are designed to help businesses be more productive, efficient, sell more and yield higher margins, as well as help with the collection and analyzation of data in order to move a business forward and up. Along with my accounting system, I find that ResNexus is the only other tool I really need to manage and conduct my business, increase profits, and stay on top of the competition. I can market and advertise to my guests, communicate with them via text or email, and I can increase my revenue by upselling selling products & services. I can easily interface with 3rd parties that increase my business, complete financial transactions, collect and analyze data, alter direction, adjust pricing, minimize costs, and maximize profits, all with ResNexus alone. ResNexus is like a Genie-in-a-Bottle.

Pros:

The ResNexus reservation system does what you expect of a reservation system but does so in a much more dynamic and visually fun way that makes the tasks of checking availability and making reservations easier and quicker to perform. The use of color, badges & legends, quick access to related links, and movement between critical locations, all make for a quick and smooth transaction that reduces the time a guest has to wait while making a reservation by phone. The booking engine, for guests making their own reservations through the website, is easy to update and the available choices that the guest must make while moving through the reservation process is easy to follow. Customer Support is great. The support people are knowledgeable and quick to respond when they have to do additional research. I am most impressed with the constant improvements and updates to the offerings. While there are many "bug fixes" that may signal there could be more alpha and beta testing before rollout, the fact that there is obvious, constant attention to detail and ongoing quality of the overall system is comforting.

Cons:

It's hard to come up with too many Cons when you're talking about an organization like ReNexus that is constantly adding and updating! But like all great business, if you're not looking for ways to go from Gold to Platinum, you're not going to be Spectacular! So here are a couple of our platinum requests: Please know that we fully expect that you will do all of these in good time because we've seen evidence that you never ignore your customer's requests. 1. I sure there are hundreds of requests for changes, upgrades, improvements from the many different types of clients you serve and that not all "ideas" are viable. I do think some feedback is necessary. Was my suggestion not possible? Was it not broad enough in use to warrant the cost of implementation? Was it a good idea but will take a while? NO, what were you smoking?2. We've looked for ways to collect a deposit on Group Reservations. Without one we can't use this option. 3. Being able to sell a Gift Certificate without a recipient being named. We recently had Six Flags Kingdom wanting to purchase multiple $600 GCs to be awarded at a later date to yet to be named recipients. We were not able to do that and had jury-rig the system or loose the sale. 4. As mentioned elsewhere, we want to be able to quickly see on the Grid or Calendar if a dog is registered in a room.

Alternatives Considered: rezStream, ThinkReservations and MyPMS

Reasons for Choosing ResNexus: I wanted way more features and functions. I wanted better support. I wanted a platform that would continue to add additional features and functions. I wanted a software that was easy to use and easy to train new employees.

Switched From: Check in

Reasons for Switching to ResNexus: David Mayfield, Price, Support, Features, ability to integrate Website services (although I haven't done so yet) and ease of use.

Best option for the features and price on the market today

Comments: Been almost 3+ years and we have loved the progress and the updates that this platform has implemented. Keep up the good work.

Pros:

Allows our business management to be accessed from anywhere, which is the most important feature for a manager, like myself, and the ability to be used on mobile device or simple desktop computers

Cons:

Wish there was a better market/retail module versus the current lightspeed restaurant or the integrated one that is currently available. Try to get lightspeed. Retail option would be awesome.

Alternatives Considered: Campground Solutions Reservation and Management System

Reasons for Choosing ResNexus: Needed a web-based versus old-school server client based system

Reasons for Switching to ResNexus: Sales team and the pricing what is the best available at that time? They are cheaper options but I have loved the support with gotten one issues arise.

We were brave but proud of our change

Comments: We love it We used Open Hotel befroe and switched fearfully leaving our database but we learn to use and really like it.

Pros:

I like its marketing use of text and email capture Id like to not get channel email or ability take them out

Cons:

I still prefer to see more reports Flyers not on Constant Contact format

Alternatives Considered: Oracle Primavera Cloud

Reasons for Switching to ResNexus: Text messaging Id like to have my constant contact as my flyer campaign maker though.

ResNexus made taking reservations way easier.

Pros:

I loved the fact that we could accommodate our guests at all hours of the day and at their convenience. Most people would prefer to complete reservations online so we were happy to offer this service. It made things go much smoother and integrated well with our additional booking sites. I was so nervous to take the plunge for online booking and now I wished we would have done it years ago!

Cons:

I honestly didn’t have any cons related to ResNexus. It worked really well for our business.

Alternatives Considered: ThinkReservations

Reasons for Switching to ResNexus: I liked the set up better on ResNexus. Also, that we weren’t charged a percentage of each Airbnb reservation.

Left hanging. Lost many days due to tech errrors

Comments: They were unable to get credit card processor to work so I was unable to open our business via our website. When error was found, customer support ghosted us by going to a Bed and Breakfast conference and not replying to multiple requests for help.

Pros:

Nice looking grid that shows room status.

Cons:

Inability to provide what they claim to be able to provide.

Alternatives Considered: OwnerRez

Reasons for Switching to ResNexus: I believed there claims of ease of processing. I was fooled. As I write this review, they have still failed to provide the most critical of service that they sell. I am still unable to accept payments and am getting no support from Resnexus. I hope they are enjoying the Bed & Breakfast conference.

Awesome product for small inn

Comments: Love my experience with ResNexus. I like how developers are always working to tweak the product and fine tune it. I have referred you to all that I know and convinced most of the b&b's in Galveston, TX to go with you when Eviivo purchased a product we all used then.

Pros:

The flexibility ResNexus offers is amazing. You can set up a variety of reports or create your own. I like the way the booking engine looks and the ability to customize it. Also, throughout Covid-19, ResNexus offered webinars that helped put us at ease and provided ideas to reopen and keep going. They were pretty much my life-line during that time giving me hope and great ideas to keep my customers engaged and keep me busy.

Cons:

I would like more flexibility with the calendar and wish that could be what I see when I login. More options with third party integration would be appreciated, as well, i.e. accounting integration with Quicken and credit card processing with Square. I wish your webinars would go back to being informative rather than pushing a third-party's product. And, I miss [SENSITIVE CONTENT HIDDEN].

Alternatives Considered: eviivo

Reasons for Choosing ResNexus: RezO was purchased by Eviivo.

Reasons for Switching to ResNexus: Stability

It's getting better with time

Comments: I have grown to really appreciate their dedication to making the system better and better. I appreciate the reporting functions they offer and feel as though I can understand the progress my business is making easily with their reports. They also offer an annual teaching course that I do recommend their users take part in, as it helped to get my grievances to the parties that need to know.

Pros:

I like that the software does offer a great deal of reporting, and visually it is easy to understand.

Cons:

There are small details and functions I wish the software had capability for - the customer service team does take feedback back to their creation team with hopes to see fixes. I wish I had more control over some visual cues that the system could include that would make "at a glance" views more detailed and informative. In a fast paced, multifunctional operation like ours it is best for us to be able to make judgments as quick as possible so we can move onto the next task quickly - it helps us focus on the guests. So, I wish this system offered more control when it comes to that. The support team is great and does work well. The management team - or their "red carpet" team - is not as responsive as the general support team.

Alternatives Considered: Cloudbeds

Feature-rich and great customer service, but a lot of bugs

Comments: Getting trained on Resnexus and setting it up requires a large investment of time. The Customer Service is top-notch, giving 1:1 support to assist you. And it is needed: Resnexus is a feature-rich with a lot of bells and whistles with complex, non-intuitive navigation (there is a menu with a list of 63 pages for Setup). All the options are probably necessary to support various operations, but not needed for me, yet still require review. To make use of many of the functions, you need staff willing to log directly into Resnexus to manage their daily work and communicate with each other. I am a small vacation rental owner with contractors that support multiple accounts (housekeepers for instance) who will not do that, so I end up sending out texts and e-mails instead. In addition, the required process required to handle direct bookings is overkill for me, with a lot of information and extra decisions I have to spend time filling out.
I have decided to move to an alternative software. I would have continued using Resnexus since I invested so much time in it, but the number of product bugs continually introduced in new releases makes it difficult to justify the ongoing investment in its usage.

Pros:

(1) ResNexus is a one-stop, feature-rich software service allowing every nuance of your operations to be mirrored and more importantly maintained. (2) The user interface for bookings and availability is heavily customizable and integrates to my existing web site. (3) It supports a simple "online store" so I can sell logo products like t-shirts and guest services. (4) It supports the sale of gift certificates and manages remaining balance when redeemed. (5) great rate and management. (6) Great printable reports. (7) It allows me to manage a file of previous guests with their information (interests, birthdays, etc). (8) The customer service is their best quality, with assignment of a representative in addition to regular customer service. (9) One aspect of Resnexus where it is way above its competitors is adherence to data and system security best practices, as well as adhering to the latest US website design requirements, such as handicap usability for instance.

Cons:

(1) It takes a big investment of time to learn how to set up, navigate and use Resnexus and it is not intuitive with sparse online help. (2) Housekeeping operations require your staff to log into the application to use it properly, making it more usable for companies with dedicated staff rather than the small vacation rental owner like myself that uses contractors with multiple accounts. (3) The application is not intuitive and work flow processes are too complex for the simple processes required for my business...so complex I am concerned of modifying direct bookings incorrectly there are so many options. (4) There is strong marketing and guest loyalty functionality, but it requires obtaining guest emails...since a lot of my bookings are via Airbnb who does not give out guest emails I cannot use many of the marketing and promo functions available. (5) The photo library is in multiple places and for channel mgr integration does not allow switching the order of photos showing up on Airbnb...you have to delete all of them and re-upload them to change the order. (6) Lastly, I've experienced a lot of bugs in production. This includes errors in the Airbnb channel mgr integration that created actual bookings with incorrect 24-hour cancelation policies. Other property data such as touchless check-in disappeared and had to be reentered. They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off.

Very Good System

Pros:

The ease in moving reservations, keeping track of the status of rooms, tax reports and income. The customer support is great and particularly enjoy working with [SENSITIVE CONTENT] since he understands and is not judgmental about this older person who is totally adverse to computer stuff.. He has been a lifesaver. I manage my property all by myself so I appreciate all the help I can get.

Cons:

There really is not anything specific that I don't like. If I was more into computers I would understand and make much better use of all that Resnexus has to offer. I basically have only scratched the surface. Luckily, I only have a very small inn so not too detrimental. Computers are like math to me....I freeze up at the mere mention. If I would spend the time to study the tutorials I would be much better off and the support team would also be happier!!!!

Amazing Company and software

Comments: 5 star!

Pros:

Everything, housekeeping reports that print with notes, retail inventory, financial reports, suppot, customer service [SENSITIVE CONTENT]. I can go on and on.

Cons:

Nothing! Well....maybe that it would not print reports on it's own. Wishful thinking

Alternatives Considered: GuestTracker

Reasons for Choosing ResNexus: Management

Switched From: Cloudbeds

Reasons for Switching to ResNexus: Service, visuals and financial reports

ResNexus platform is essential for B&B's

Comments: ResNexus is an essential tool for us in running our business. We have used other similar online tools/services, but ResNexus far exceed them all. Highly Recommend, the change over to them is totally worth the initial setup and training.

Pros:

First, the team helps us with every configuration necessary to get us started day one. The training that comes with the product is key to establish an online presence necessary to run our business. ResNexus offers so much whether your a small B&B or a large hotel. Key features include simple online booking tools, marketing & sales tools, front desk interface, administration tools all in one product. It provides a very professional look and syncs via their channel manager to work seamlessly with all the big external online booking sites.

Cons:

Initially the marketing feature offered that handles the promotion/newsletters is somewhat complicated for the average user. But I have to say that if I need assistance they are there for me all the way with their red carpet service.

Best Yet

Comments: I really like Resnexus and wont be looking elsewhere for a very long time.

Pros:

We have been using Reservation Nexus (Resnexus) for many years. They have been keeping up with the times and making changes to fit the market on a consistent basis. The web designer is easy to use and brings our website to the forefront of the competition. The have the best team for support. They work right with you to solve and issues and fix things asap.

Cons:

The only thing I have been complaining all along about is the fact that new reservations do not 'pop up' for us to know there is a new reservation. This would be super helpful especially for last minute bookings. It is not feasible to keep checking emails or going into Resnexus Search to look to see if there is a last minute booking. Having a 'pop-up' letting you know this was a feature I had on another platform that I loved about it.

Terrific software and support!

Comments: The ResNexus team is very responsive and accessible. They are always improving their services to give the best product and support to their clients

Pros:

ResNexus is a valued partner in our company. We have been using this software for 10 plus years. The company is always innovating and improving their software to fit the needs of the hospitality industry. Their support department is awesome. I recently moved the hosting of my website to their platform which has made the software even more important to us. They have tutorials on line to assist you. Great value.

Cons:

Once in while they will make a change to improve things, but sometimes this old horse doesn't like all the new tricks

Amazing upgrade from previous product

Comments: Not only is ResNexus easy to use but the support is amazing.

Pros:

I love the ease of use and the support. They are also always updating and adding products/services to increase revenue.

Cons:

I wish that marking emails and letters were a little easier but that's just me.

Alternatives Considered: innRoad

Reasons for Choosing ResNexus: SuperINN went out of business

Switched From: SuperINN.com

ResNexus user since 2005

Comments: I was late to the Online Reservation System craze. When I finally got onboard it was eye opening what I had been missing in ease of use and increased Revenue. The system has improved over the years and features have been added. I admit I do not use all the features there ARE. If you are a tech person you will love it. The rest of us are perhaps not as enthusiastic. I'll confess I come grudgingly to 'tech' as a big part of a hand's on business, even though I am aided by it.

Pros:

It's very helpful for overseas customers to be able to book and get a confirmation. It's increased that segment of my business 100%. Also, I am able to take Reservations 24/7. Another big factor. There are very few overbooking incidents. And generally, the system operates without hiccups

Cons:

The costs are becoming a problem. With all the other places a business must advertise and be 'found on the web', the bottom line 'costs' are creeping up there. I can't raise my rates (as a percentage), as much as my subscription has gone up. For a seasonal business this such as mine, it gets harder, every year. Seems like I make a little more, then my costs eat it up. A conundrum for smaller properties. AND those of us in 'out of the way' places. I have both those issues.

ResNexus as Campground Practice Management System

Pros:

Has the best functionality for our needs, user access permissions, mass text message capability, integrated newsletter and marketing capabilities (have not used marketing at this time due to setup delays), though, we are utilizing Thank You and Welcome emails which are implementing successfully, monthly recurring site billing functionality, reservations made by phone, list view or interactive map, minimum night settings per rental type, check-in efficiency (would like to see paperless form options, told this will be expanded soon), date blocks by rental types, reporting options overall, and the incorporation of point of sale.

Cons:

1) Booking engine cannot default as interactive map for uses, 2) Processing fees are calculated by reservation stay date, not the date the payment of the fee was collected/paid (issue for accounting) 3) Inability for users to send or upload photos via website 4) Guest Report pulls by reservation stay date without the option to generate by reservation made date (for marketing purposes would like to see whom made reservations within a specific date range) 5) Lack of reporting coverage in regard to reservations by online sources 6) Web-builder portion of the management tool, was implemented poorly without supervision from ResNexus, though did complete satisfactory. Second in this area, there are many glitches which must be learned how t work through. 7) Wait-list setup is by specific type, not by site type 8) Lack of paperless functionality Though with the challenges, I am satisfied with the product as compared to the overall market place for campground software.

ResNexus Makes Our Reservation Management Easy

Comments: I was not involved in the selection or setup of our ResNexus. However, I love working with the product. It has been easy to learn and use. Having a cloud-based product allows me, as Manager, to oversee daily operations and assist my staff in real time online.

Pros:

I had to train myself. ResNexus was very easy to learn. There are many options to customize the system to meet your business needs.

Cons:

I would like to have more options with the payment section in Group Reservations; the ability to add a payment that is not tied to a particular guest, to be held "on account", then applied at a later date.I would like to have more options in report generation; the ability to apply as many filters as we need to create a super customized report in various areas.

Best product for our small business many years

Comments: I can't remember when we started with Resnexus, at least 6 years ago, to allow us to enter into the world of online reservations. It has done a great job of that and so much more. The team is always ready to help us with questions or problems and continue to add new programs and features to improve the overall scope and quality. We don't pay for that which we don't feel serves our business well so the fact that we have continued with Resnexus says volumes!
Thanks for a great product and great service.

Pros:

It's comprehensiveness and ease of use.

Cons:

Well, it would always be fun if it weren't so expensive. I have a hard time finding the place to print out an arrival folio for our guests to sign at check in. We still use the program our son wrote for us for that particular print project and occasionally I can't get into that program and have to print something suitable from Resnexus. We don't like the look and info. provided on Resnexus's form as well and as I said, I have to search around each time to find where that form is. Our program has the option to print the day's arrival folios with one click and that would be nice.

Reservation Software Made Easy

Comments: Great, they work hard at keeping up to date and making the platform easy to use and are very helpful when needed.

Pros:

It is cloud based and very easy to use, it has a retail portion so it really is a 2 for 1.

Cons:

Some features are hard to find, just takes a little time if you don't use them everyday.

Owner Hudson B&B

Comments: The best!

Pros:

The system is user friendly and it was remarkably easy to transition from RezOvation to ResNexus. Tried Eviivo much to my dismay and Think, no comparison. What has been the best is [SENSITIVE CONTENT HIDDEN] and the technical and immediate assistance available at ResNexus. Best technical support ever.

Cons:

There are no features that I dislike. It was relatively easy to integrate other booking platforms, i.e., booking.com and authorize to connect with InnPayment. The integration with bookings is flawless with NO double bookings or charging errors.