Online bookings and guest management system that provides reservation sources tracking, group reservations, calendar with reminders.
I tried other systems for less money but saw my numbers increase significantly with my return to Resnexus.
They advertise 24/7 customer service, UNTRUE. If you try to reach them on the weekend - forget it.
Filter reviews (298)
An easy way to manage your hotel
Comments: It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company.
I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software.
It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it.
My First Year with ResNexus in Review
Comments: Overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way.
When I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous [SENSITIVE CONTENT HIDDEN] tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!
Their have only been two things at this point that I have had an issue with...The first being the ability to download information from my reservation system to my Quickbooks program. Most businesses do the online Quickbooks program, and I unfortunately had bought the downloadable 2020 Professional Business version (old school) and this Quickbooks version would not allow the ResNexus reservation system to download. It as very frustrating, but luckily ResNexus has an amazing team of Support members, and one young lady spent the better part of three days researching till she figured out how we could make the download work. I still struggle with downloading a reservation now and then that includes a discount or refund. It has a bit of a hiccup, but I have learned to do a General Journal entry to correct them.
Reasons for Switching to ResNexus: Because the simplicity of the program but with all the bells and whistles, and the fact that they would work with me as a complete package... building my website, building my reservation system, and set up my channel to booking.com ... [SENSITIVE CONTENT HIDDEN] was outstanding during the set up of my channel to Booking.com.
2 years ago
Tammy, Thanks for your feedback! We appreciate you choosing ResNexus.
Buy ResNexus Now and Supercharge your Business!
Comments: We are absolutely stunned with the ease of installation, flawless online booking, ability to customize practically anything we could think of, oh yea and we love the outstanding tech support, always there to solve any questions or issues no matter how small - definitely top notch and best in class organization. Honored to have ResNexus on our team as partners
We love the online booking and direct connect to TripAdvisor, and other Booking sites
Can’t think of any, they are always improving the software monthly with amazing new features and functionality. Can’t wait to see what this platform becomes in future years!
Good with some bad
Comments: Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.
I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.
If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate. Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work. The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone. I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting "accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.
4 years ago
Thank you for taking the time to write this review and for the feedback. We're apologize that you experienced issues with trying to change a reservation after it was made. Thank you for your kind comments about our customer support. We have made many improvement since your initial comment. For the situation in which your business was looking to change the dates or room we recommend using the drag and drop feature on the reservation grid. To change the reservation simple click and drag the reservation to a new location on the grid. With weekly and monthly rates, ResNexus does offer a way to select which rate you would like to use for a reservation on the grid when you are making the reservation. Your business has the flexibility to decide which rate plan you would like to pay when you are creating the reservation. When your guests book online, the ResNexus online booking engine automatically changes the rate plan for your units based on how many days they select. When adding a night to a reservation you can click on the reservation and then click the Rooms/Nights tab and click add. Then select which date, number of nights and which room you would like to add to the reservation. If we are you are still finding that you are having a bad experience using these features in the system please contact us at 385-218-2637 and we would be happy to provide you with assistance and listen to your feedback to help improve our system. Thank you for using ResNexus and helping us improve.
Comments: We were able to interstate online booking
The grid is very easy to use and easy to train new staff to use.
I wish the checkins for the day would have a countdown once you have checked in the guest.
Alternatives Considered: RMS Cloud
Switched From: Astra Camp Ground
Reasons for Switching to ResNexus: Features were better
Excellent software, excellent support and customer service
Easy to use. Daily functions are intuitive and fairly easy to deduce. For more in depth and less used features, they are always willing to answer all the "dumb" questions that I call with. Make upgrades and are responsive to suggestions. An industry leader for small to midsized bed and breakfast and other lodging properties.
Set up is time consuming but that is true for any software of this nature. Price point is a bit higher than some of the other competitors. Having said that, Reznexus is one of the 2 inn managment software systems that I would even consider using for my B&B business.
Reasons for Choosing ResNexus: Needed more features and better customer service to continue. Needed to be able to sync reservation system with OTA's and this was one of the better ones for doing that. They continue to upgrade and add features and have much better customer service.
Reasons for Switching to ResNexus: Price as well as interface ability with OTA systems. Also, they seem like a "mature" company. The other 2 were more "start up" in nature and I didn't want to work with that type of company.
2 years ago
Rita, Thanks for leaving us a review. We appreciate your feedback.
We really liked that ResNexus had the option to build our website as part of the package. When looking into other hospitality software, often times the website was not included and the costs involved would not have been feasible for our small company. The website is relatively user friendly and our programmer, really took the time to listen to what we wanted for our business. He was not who we originally started with, and the curent programmer came in at a time when we were behind schedule and got things back on track and developed something we were truly happy with.
The website is sometimes a little limited with its widgets and customization's unless you know how to HTML code, which we do not. However, our programmer and ResNexus support were helpful to try and achieve some of the specific requests that we were looking for. We have been told a couple of times that what we were requesting would make sense and it has been passed along to the tech support as something to look in developing, which is great, but we received this answer more than a couple of times which means we were limited as to what we were really hoping to achieve sometimes.
Alternatives Considered: Cloudbeds
Reasons for Switching to ResNexus: All inclusive - website, POS, and program all in one for a reasonable price.
New Customer Just Onboarded
Comments: Great, [SENSITIVE CONTENT] was top notch to work with
Renexus made the process of getting my new historic inn up and running very easy. From the sales, to the my guy in onboarding, [SENSITIVE CONTENT] . believe me if you decide to go with this company, insist on getting Celso as you onboarding manager. He was fantastic. Never rushed, made sure all questions were answered and oversaw other departments like website building and credit card processing. True professional.
nothing so far I have liked all of the features
Alternatives Considered: Little Hotelier
Reasons for Switching to ResNexus: all inclusive platform, inventory, website, credit card processing, booking engine, wifi lock integration.
Reservation management with advance features
ResNexus is a easy to adept and practical to use reservation management platform with advance features.
ResNexus should release a new version where calender management is easier to use.
Amazing helpful software
Comments: Over all I really think that it's a great program it's one of the easier ones to train new employees on and I really like it.
I like that it's pretty straightforward. There are a lot of things to learn but they make it so that it's an easy process . Also being able to login when I'm away from my desk is great.
That at times there were issues with the program freezing and causing my job to become a bit harder. Also learning the payment input was a bit harder for me
It's getting better with time
Comments: I have grown to really appreciate their dedication to making the system better and better. I appreciate the reporting functions they offer and feel as though I can understand the progress my business is making easily with their reports. They also offer an annual teaching course that I do recommend their users take part in, as it helped to get my grievances to the parties that need to know.
I like that the software does offer a great deal of reporting, and visually it is easy to understand.
There are small details and functions I wish the software had capability for - the customer service team does take feedback back to their creation team with hopes to see fixes. I wish I had more control over some visual cues that the system could include that would make "at a glance" views more detailed and informative. In a fast paced, multifunctional operation like ours it is best for us to be able to make judgments as quick as possible so we can move onto the next task quickly - it helps us focus on the guests. So, I wish this system offered more control when it comes to that. The support team is great and does work well. The management team - or their "red carpet" team - is not as responsive as the general support team.
Alternatives Considered: Cloudbeds
Awesome product for small inn
Comments: Love my experience with ResNexus. I like how developers are always working to tweak the product and fine tune it. I have referred you to all that I know and convinced most of the b&b's in Galveston, TX to go with you when Eviivo purchased a product we all used then.
The flexibility ResNexus offers is amazing. You can set up a variety of reports or create your own. I like the way the booking engine looks and the ability to customize it. Also, throughout Covid-19, ResNexus offered webinars that helped put us at ease and provided ideas to reopen and keep going. They were pretty much my life-line during that time giving me hope and great ideas to keep my customers engaged and keep me busy.
I would like more flexibility with the calendar and wish that could be what I see when I login. More options with third party integration would be appreciated, as well, i.e. accounting integration with Quicken and credit card processing with Square. I wish your webinars would go back to being informative rather than pushing a third-party's product. And, I miss [SENSITIVE CONTENT HIDDEN].
Alternatives Considered: eviivo
Reasons for Choosing ResNexus: RezO was purchased by Eviivo.
Reasons for Switching to ResNexus: Stability
2 years ago
Polly, Thanks for leaving us a review. We value the feedback of our customers and use it to grow.
Comments: I feel that it is very professional and blends well with my website. [SENSITIVE CONTENT HIDDEN], my customer supporter, is FANTASTIC! She is always available and always answers my questions. The customer support is the best!
I feel that it is all inclusive. I believe most of my guests can make reservations easily. I like that the marketing provides the option to email guests.
I would love for the calendar to show guests names instead on colors.....or at least change the color from one guest to the next. If someone is checking in right after someone else.....it can easily be missed when looking at the calendar because it all blends together. I would also like the marketing emails to be more user friendly. I need to call someone to set up my emails and then to send my emails. I would like to be able to do it on my own. The point of sale should have a date of entering a product so that you can see what has been used from the date of purchasing the wholesale item. You have to jump through a lot of steps to print reports and receipts. It would be nice if there was just a print button. I wish the credit card wasn't defaulted for payment. If you forget to hit cash....it will charge the supplied card which is a very big deal. I wish the housekeeping section was easier to use. I wish it would say when guests are checking in and out .
Alternatives Considered: Restream
Reasons for Choosing ResNexus: The reports at Resnexus where more detailed at the time of purchase.
Reasons for Switching to ResNexus: The detail of the monthly reports.
2 years ago
Lisa, Thanks so much for leaving a detailed review. We're always looking for areas we can improve.
Extremely happy with our decision to use Resnexus as our property management team
Comments: Love it and highly recommend them! They put the power of your own mind and vision for your property in your own hands. They are there to guide you when needed. Great webinars and they really are a value-added business partner. I have seen it in our sales and our guests' improved experience both booking online and while on our property.
The software is pretty straightforward and has a ton of functionality that my past software provider did not offer....I really love the ability to manage my inventory showing to third party sites, the rate I show to these third party sites versus my rates on my own site, as well as, my room room availability is seem-less between Resnexus & those third party sites (Booking & Airbnb). Really utilize the minimum night settings and ease of adjusting rates both through yield optimization functions and ease of use for rate changes both by date, room type, or specific rooms. We have added their website service and text messaging service. Since joining Resnexus we have added more and more functions, thankfully, because they do such a great job and are a pleasure to work with.
Some of the templates can be tricky to work with but customer support helps and will do what you ask, if you have patience...which I sorely lack. In that regard they will take the time to show me how to work with the code/website/etc and take as much time as I need. So really not a con...
2 years ago
Jared, What an amazing review! We really appreciate you and your business. It sounds like you're taking full advantage of all the features our software offers. We love that!
Excellent choice for a small bed & breakfast
Comments: Overall great experience, especially with the personalized customer support both during training/set up and with website development. ResNexus has really taken our online presence up quite a few notches, allowing our small family-run bed & breakfast to have a beautiful website and booking engine on par with larger hospitality businesses.
1. Customer training and support is unbelievable - everything is one-on-one with a single sales rep with ongoing access by personal email, and there is 24 hour access to an online library of articles and videos for basic functions and troubleshooting. 2. Excellent functionality - does much more than we ever anticipated we would need, and on the customer end it is one of the most professional/beautiful booking engines we have seen.
1. It is significantly more expensive when compared to competitors, but we felt the price was ultimately worth it given all the advantages ResNexus has over other similar products. 2. Although there are workarounds, it can be a bit difficult to get it to do something it wasn't initially set up to do (e.g. we are using it to sell tickets to an event at our facility, but had to get creative on how to do that.)
Tech Support & Web Design
Comments: Excellent! The guys have been great! The rep is from the Pacific Northwest and was able to really design a great 'feel' & lend suggestions & provide SEO to bolster up my site. However, honestly, it took several months to get my website started. I signed up last November & did not get the landing page until March. This was not the reps' fault. I understand that ResNexus was understaffed due to the high volume of other Webervations users when signed on with ResNexus. I thought I was getting a complete website, but we ended up compromising on a landing page that I mostly had to build up on my time, with the rep's guidance. And, since my slow time is in winter, I did not (& have not) really get to build the site up due to lack of time on my end. I will have to get with them this fall to revisit and improve my site.
The RezNexus Team support. It's not about the software to me, really, as I had not a clue about how to use it. The reps were/are extremely helpful & reliable to get my questions answered in a timely manner. The booking engine is really intricate & fairly easy to navigate. The rep is very personable & knowledgeable and provided expert help & made tutorials for me when he was not able to help over the phone with the web pages. The rep provided the guidance with the booking engine set up & back office. Together, they made a steep learning curve for me much less intimidating.
The software works for both myself and my guests fairly easily as far as navigation. I have experienced several web development glitches which are frustrating for both myself and for the rep. For example, he completely went the 'extra mile' to find out why we were losing my images during file transfers. The rep devised a way to have me load them to my desktop & then directly onto the webpage itself. In short, the file storage within the software had (maybe still has?) deleted my work from the image files.
Alternatives Considered: GoDaddy Website Builder
Reasons for Choosing ResNexus: I needed a new website and Webervations sold out to an overseas company. ResNexus offered both a booking engine & website development & dedicated support. Also, integrated credit card processing was not something I had used but has worked out great for myself & my guests.
Reasons for Switching to ResNexus: Initially, it was because they use PayPal. But, as I got working with the rep on my website, I was really, really happy I did NOT choose GoDaddy! He is so helpful and very patient. I never feel like I am just hanging out there waiting for help (with a different tech each time). The rep provides dedicated one-on-one support. And for that, I was willing to wait a bit instead of having a substandard product.
Expensive, but among the most flexible of booking engines for our type of bed and breakfast.
Comments: It has been a bit difficult to connect with a rep there who is consistently assigned to our business. Also, Resnexus is more expensive than many of the other booking sites, especially because we have only 5 guest rooms and their price structure is too high for a small inn like ours. They are pretty much inflexible about giving a business like ours a discount for a major loss of business during the Covid pandemic. Also, when we felt they made an error and allowed a customer to book a shorter stay when we had a 3 night minimum they refused to acknowledge any responsibility or to give us any discount for the revenue we lost.
We have stayed with Resnexus now for the full 11+ years we have been in business because theirs was the only software that offerred all the features and flexibility we needed -- like being able to customize rates for different rooms for special event periods, number of guests, special discounts, pets etc. We could show the customer exactly what they needed to know, or we could adapt each booking to be exactly what we wanted.
You pretty much have to customize one room at a time each time you want to make a change. It is not easy to make a change in one room and have it apply to some or all of the others simultaneously. A little bit time consuming to do the set-up for multiple and future periods of time, that might all be the same if there was an "apply to all rooms" button.
2 years ago
Karen, Thanks for leaving us a review. We appreciate the time our customers take to leave feedback that will help us improve in the future.
Revenue management for RV Parks/Resorts
Comments: From the beautiful map and website they are creating to the one on one training you receive, ResNexus ticked all of the boxes for us. Thank you [SENSITIVE CONTENT HIDDEN] The ResNexus team turned what could have been a nightmare into a piece of cake.
While new software programs can be intimidating, ResNexus is user friendly even to someone that has never used any type of booking/reservation system. A cloud based, multi property system and an integrated website means better customer retention. As well as being able to view and export revenue or occupancy reports on the go if needed. Individual log-ins with separate security clearance for multiple users means our GM can run a more secure staff.
To date only two. 1. There is not a choice of Director or Owner listed for security clearance. GM is the the top . I would like to see a more graduated clearance. All access for Owner or Director, then slightly less for a GM. 2. The ability to integrate with a gate system.
Reasons for Switching to ResNexus: After reviewing many programs, ResNexus was the only one that was able to meet the 27 item "must have" list I used to compare each company.
2 years ago
Stephanie, Thanks for taking to the time to leave us some feedback. We're happy to hear we were able to meet your needs.
ResNexus user since 2005
Comments: I was late to the Online Reservation System craze. When I finally got onboard it was eye opening what I had been missing in ease of use and increased Revenue. The system has improved over the years and features have been added. I admit I do not use all the features there ARE. If you are a tech person you will love it. The rest of us are perhaps not as enthusiastic. I'll confess I come grudgingly to 'tech' as a big part of a hand's on business, even though I am aided by it.
It's very helpful for overseas customers to be able to book and get a confirmation. It's increased that segment of my business 100%. Also, I am able to take Reservations 24/7. Another big factor. There are very few overbooking incidents. And generally, the system operates without hiccups
The costs are becoming a problem. With all the other places a business must advertise and be 'found on the web', the bottom line 'costs' are creeping up there. I can't raise my rates (as a percentage), as much as my subscription has gone up. For a seasonal business this such as mine, it gets harder, every year. Seems like I make a little more, then my costs eat it up. A conundrum for smaller properties. AND those of us in 'out of the way' places. I have both those issues.
Tried and True
Comments: Been with them for nearly 10 years and I always recommend them to new innkeepers who are shopping for their property management system. We have looked at others, almost changed then didn't, because in the end, Reznexus has been reliable, steady, and continued meeting our needs. I also like that it is a family owned company.
Can customize to my properties unique needs. Love the retail options, easily add packages and other items to guest reservations. The continue to innovate to keep up with technology changes in the market.
I'm not particularly a great technical person so sometimes I have difficulty getting set up correctly on my own. Tech support is always there if I need it and they are very friendly and get it done quickly.
Reasons for Switching to ResNexus: Cloudbeds didn't have the retail we needed. Think was a little too new and although we loved the yield mgmt option, Reznexus got there eventually.
2 years ago
Melanie, Thanks for your great review! And thanks for remaining a customer all these years. We appreciate it.
Very Good System
The ease in moving reservations, keeping track of the status of rooms, tax reports and income. The customer support is great and particularly enjoy working with [SENSITIVE CONTENT] since he understands and is not judgmental about this older person who is totally adverse to computer stuff.. He has been a lifesaver. I manage my property all by myself so I appreciate all the help I can get.
There really is not anything specific that I don't like. If I was more into computers I would understand and make much better use of all that Resnexus has to offer. I basically have only scratched the surface. Luckily, I only have a very small inn so not too detrimental. Computers are like math to me....I freeze up at the mere mention. If I would spend the time to study the tutorials I would be much better off and the support team would also be happier!!!!
ResNexus the best all around for campgrounds
Comments: Our experience has been wonderful. If there are any issues, which is rare, they always take care of you. We had a website designed by them and they did a fabulous job. It is very easy to go in and add or change things ourselves. The online bookings are huge for us as well as the connections to AirBnB they offer. The reports they have allow us to gather information to assist our business and growth.
ResNexus provides all you need for the operations of your campground. Online bookings, point of sale system, websites, and the reports are amazing for management. They are constantly updating and adding new features. Their support team is the best and are always helpful and prompt.
Some features need to be added to adhere to new standards with COVID-19, but they are actively working on it and always take feedback and suggestions for improvement.
2 years ago
Billie, Thanks for taking the time to give us a review. We're glad you like your website!
A great booking engine
ResNexus implemented the use of website building and design. They provided a multitude of features that allow my guests looking at my website to have greater ease of navigating through my website to view our rooms and amenities, prices and complete the booking independently from a computer or phone. Their customer service is beyond excellent. Every support staff is extremely knowledgeable of the system and can quickly and easily resolve any issues I have. They are also patient in teaching me the steps to make those changes. I also feel like their website templates allowed me plenty of options and it is much cleaner and more user friendly. They expanded allowing us to connect with other booking engines such as Airbnb, the calendar merge immediately and I've never had an issue.
We have recently purchased a very small resort, which is why we started using ResNexus, so I work my primary job full time as well. It is difficult for me to connect with them during their hours, I wish they had evening and/or weekend support.
Alternatives Considered: GoDaddy Website Builder
Reasons for Switching to ResNexus: It was highly recommended by another friend who was in a similar line of work as me.
2 years ago
Randy, Thanks for leaving us a review. We appreciate your time and business.
We Highly Recommend ResNexus!
Comments: A year ago we acquired a small bed & breakfast in Indiana and with it we inherited the ResNexus booking software system. During the transition of ownership we were warmly greeted with a personal telephone call from our ResNexus Red Carpet Specialist, congratulating us on our new roles and letting us know she was just a phone call or e-mail away if we had any questions going forward. She even offered to schedule a time to train us in depth on the booking software itself. We were blown away by her kindness and willingness to answer any questions we had, despite the level of simplicity or complexity. Over the last year we have enjoyed the ease of use that ResNexus has to offer as an operator and for our patrons. Just this week, we even launched our very own ResNexus crafted website! The entire ResNexus website build team is incredible! Our lead designer on the project was very professional to work with and highly talented. Our point of contact for the overall project was warm and welcoming to work with, much as CSR was in training, CSR was quick to answer and guide any questions we had. Then we finished off the final element of the build and thanks to the ResNexus team, we now have a elegant, user-friendly, optimized for mobile website! If you are on the fence about whether to choose ResNexus over another booking software system, choose ResNexus! You won't regret it!
ResNexus is easy to use as an operator and for patrons, it's cost-effective, offers a personal touch with a Red Carpet Specialist dedicated to your business, and their team is friendly and easy to connect to with.
There are no cons to ResNexus! That's the great thing about this system! Even if you were to find one, a ResNexus Red Carpet Specialist is just a call away to guide you to the answers you seek.
Great Help and Support
Comments: Each and every agent I have called upon for support has been over the top in the support department.
I did not attend a class to help with the transition. I relied on the phone support to ease into the software use. The Resnexus team has always been helpful in this manner.
I cannot think of anything that I am unhappy with right now. The transition gave me a little grief, but with help from the Resnexus team, it was not too bad to change over. I am happy with the company overall.
Alternatives Considered: eviivo
Reasons for Choosing ResNexus: This company sold to a company overseas. I wanted a local USA company.
Reasons for Switching to ResNexus: Eviivo never came through to follow up or contact me. I had emailed them with no response. Another BNB Host sent an email to me and suggested Resnexus.
2 years ago
Linda, Thanks for the great review! We're happy to hear that our support team is meeting your needs.