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About AccountsIQ

AccountsIQ offers award-winning cloud-based accounting software, trusted by 20,000+ users in over 60+ countries.

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Pros:

Staff learn to use this system very quickly. Audit trail of information is very easy to follow.

Cons:

Lots of different options for different screens can be confusing but this is only a minor thing that I was able to get over after spending more time on the learning portal.

AccountsIQ ratings

Average score

Ease of Use
4.4
Customer Service
4.5
Features
4.4
Value for Money
4.5

Likelihood to recommend

8.4/ 10

AccountsIQ has an overall rating of 4.6 out 5 stars based on 42 user reviews on Capterra.

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Filter reviews (42)

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Very user-friendly software :)

5.0 2 months ago

Comments: Great! The software is really well programmed, the processes are understandable and easy. The training developed for AIQ academy is very professional and thorough.

Pros:

Very user-friendly design, many automated processes, which makes it easier to work with the software.

Cons:

Does not support non-English letters, which would be very helpful.

AccountsIQ Response

2 months ago

Hi Thanks for sharing your experiences of AccountsIQ, we are delighted that you're happy with the platform and that it's bringing real benefits to your business. Thanks also for your constructive feedback, we will be sure to share this with our development team. Best wishes, AccountsIQ

JACINTA
I believe I answered this on the first page in Australia
Mining & Metals, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

AiQ - Not Suitable For Projects

5.0 2 months ago New

Comments: I don't feel this program is suitable for Projects in particular, mining companies. It seems to be more for warehouse inventory.

Pros:

It is easy to use if your purchase order is not complicated.

Cons:

It's hard to find things like "paid invoices". This should be a function which is easily accessible via the PO or PO list.

AccountsIQ Response

2 months ago

Thank you very much for taking the time to leave a review. We are sorry you haven’t had a good experience of using our platform, and we would like to rectify this by talking to you directly to discuss the issues you experienced. Please get in touch if you’d be happy for one of our team to reach out. Kirstein, AccountsIQ

Katarina
Accounts Manager in Ireland
Civil Engineering, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

I am not happy, but at this stage resigned.

3.0 10 months ago

Comments: Cumbersome, very cumbersome. Difficult to get accross our experience to relevant people so change could happen. The obligatory phone call happenned and nothing changed. Number of time would have to beg support to actually help me, never mind some of the passive aggresive or overtly wishing you happy rest of the day when you cannot get problems sorted. Left feeling let down in comparison to what was promised.

Pros:

BI Codes Reporting Fixed Asset Register

Cons:

ONLY ONE SCREEN CAN BE OPEN. e.g. if you need to compare 2 invoices, you cannot have both opened. Same for PO, etc. System regularly overwrites data entry, as not all information is editable, this makes life quite difficult. Simple data entry requires very high concentration and double checking the information you are inputing is actually recorded. There is only pretend interest from the support/developers. Also, not clear whether what we paid for was fully delivered or we are due refund as despite number of attempts to get a clear answer I was unsuccesful.

AccountsIQ Response

9 months ago

Hi Katarina, Thank you for taking the time to leave your feedback. We are sorry to hear you are having issues with the platform. We’ve looked into your case; we saw that the team has been in touch with you several times to discuss this with you and offered training and advice. We strive for excellent customer service and will address your concerns with our support team to ensure better interactions in the future. Thank you for your patience and allowing us to improve through your feedback. Best wishes, AccountsIQ support team

Rio
Finance Assistant in UK
Civil Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great software

4.0 3 months ago

Comments: We've been using AIQ for 2 & a half years, it has been really move sailing and for any new starters, the how to videos are great to refer back to, or if we need further training on a topic, we refer back to this so great to have these on hand!

Pros:

Very easy to use with user friendly videos.

Cons:

As of late, AIQ has been running slow which does mean we're less productive but this does only last half an afternoon or so, but this overlooks the pros!

AccountsIQ Response

3 months ago

Hi Rio Thanks so much for providing us with a review, we are delighted that you find AccountsIQ easy to use and that you find the training videos useful. We will take on board all your comments in our quest to keep listening to our users and improving the product as best we can! AccountsIQ

Daniel
Finance Director in UK
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Excellent product with good support

5.0 last year

Comments: Implementation was great with lots of support and training for the team. The product has delivered the functionality desired and is easy to use and to adapt.

Pros:

The product is easy to use and customisable to deliver the right level of insights for the organisation

Cons:

None - I have been happy with all aspects of AIQ

AccountsIQ Response

last year

Hi Daniel, Thank you so much for taking the time to leave a review. We're thrilled to hear that you're switch to AIQ is going well. Please do not hesitate to reach out to us if you have further feedback or if you need any help.

Louis
Assistant Financial Controller in UK
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great for customisable integration - and the platform is constantly improving

5.0 2 weeks ago New

Pros:

The integration capabilities and the constant development is really nice to see.

Cons:

Sometimes on certain days there can be some slow-down with the speed of how AIQ runs, but overall this is negligible.

AccountsIQ Response

2 weeks ago

Hi Louis, Thank you so much for your review! We're delighted to hear that you're enjoying the product. Regarding the product speed, we'll pass your feedback on to the product team. Thanks, and have a wonderful weekend!

Maria
Senior Accountant in UK
Financial Services Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent support!

5.0 3 months ago

Comments: [sensitive content hidden] from AccountsIQ was incredibly helpful and professional. She took the time to clarify all my doubts with patience and precision. Her clear communication and willingness to assist made the entire process seamless. I am very happy with her prompt and thorough response. Excellent support!

Pros:

The supporting team and how helpful they were

Cons:

that I was not able to copy previous purchase invoice. maybe I don't know how to do that.

AccountsIQ Response

3 months ago

Hi Maria, Thank you so much for your fantastic review, we are so pleased that you are happy with AccountsIQ and that you had such a positive experience with our support team. We are committed to understanding exactly what our clients need from us and our product, and to help them in any way we can, so this feedback is great to hear. Regarding your purchase invoice enquiry, please do reach out to our team again and I’m sure they’ll be able to work with you on a solution. Best wishes, AccountsIQ

Dorothy
Finance Assistant in UK
Hospitality, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Wouldn't Be my First Choice but it works

3.0 last year

Comments: It works - it takes alot of getting used to

Pros:

I like how easy it is to transfer inter companies - like Sage - Batch invoice templates - Hard to follow but very useful

Cons:

When things get posted incorrectly, it gets messy to credit and debit - have to go in manually to change dates ect especially month end - hard to follow at first - template is VERY sensitive not always a bad thing but it does when you need to copy over alot of data and sometimes spaces are taken to account - but easily missed - Not really integrated with the Bank - still manually have to post to the bank manually for payments for suppliers

AccountsIQ Response

last year

Hi Dorothy, Thank you for taking the time to review AccountsIQ. We take user feedback seriously and we would love the opportunity to understand what we could do to improve your experience. If you have a moment, please book some time with your CSM via the Q and Services option to discuss. If we do not hear back from you, we will contact you to assist you further.

Irene
Accounts Payable Assistant in Ireland
Accounting Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Accounts Payable Prospective

5.0 last year

Comments: Very positive when I started first using the system without very much training I was able to navigate around the system.

Pros:

Easy to setup suppliers and this links well into our AP systemReport functions for Purchase's Supplier Payments

Cons:

After a change has been made within the Transaction Browser this is not updated on the invoice detail.Copy and paste function on descriptions should be available, also when updating invoice details all detail updates it reverts back to a previous invoice informationGL Explore - Details should highlight when the users had selected the values it's hard to tell if your on the correct value or the layout could be closerWhen adding a new supplier there should be an account contact name section on the Business Contact form

AccountsIQ Response

8 months ago

Hi Irene, Thank you for taking the time to leave us a review. We are happy you have found the supplier setup easy and that a number of other functions are working well for you. If you are still experiencing problems with transaction browser to contact customer support via [email protected] to investigate. Thank you also for your other improvement suggestions, we will certainly take these on board.

Lyndsey
Accounts Payable in Ireland
Consumer Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

AP User review

5.0 last year

Comments: Very user friendly Plenty of online supportBatch payments are much easier once set upRunning reports based on requirements is a brilliant option

Pros:

Batch payments and running the reports for payments - super easy and informative

Cons:

Not a PO matching link - our system we use has the PO creation and approval set up that it just matches if this was running & flowing in AIQ the way it does in AP - it would be great to use the one system

AccountsIQ Response

8 months ago

Hi Lyndsey, Thank you very much for taking the time to leave us a wonderful review. Please do not hesitate to send any follow up feedback via Qhub or reach out to the customer service team if you need any assistance.

Gary
Group Finance Controller in UK
Renewables & Environment, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great support, intuitive and easy to use

5.0 last week New

Comments: Very positive so far. Integration with some banks, hope to get the rest in the future, along with the Opps system

Pros:

Very responsive support. Easy to get up and running as a new joiner

Cons:

Needing to reopen periods to pass journals, no "13th period", at least that I could find Training videos are of old look, so tricky to follow in exercises

jimmy
Bursar in UK
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Jimmy Miller

5.0 last year

Comments: Excellent. It is one of the better finance systems I have used

Pros:

The ease of use of the system. It is very user friendly and easy to pick up if you have not used the system before

Cons:

FOr what i use the system for there is nothing i would additionally required

AccountsIQ Response

last year

Hi Jimmy, Thank you so much for taking the time and sharing us your amazing feedback. Please do not hesitate to reach out to our client in services if you need any help.

Pauline
Accounts Assistant in Ireland
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Package with good Support

5.0 last year

Pros:

Reporting & Ease of use, user friendly too

Cons:

The integration with the expense app was challenging at the start

AccountsIQ Response

8 months ago

Hi Pauline, Thank you very much for taking the time to leave us a great review and feedback. Please do not hesitate to send us any feedback on via the Qhub and reach the customer support team if you need any assistance. Clients’ feedback takes precedence in our product development.

Dan
Finance assistant in UK
Food & Beverages, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

04/10/2023 Review

3.0 last year

Comments: Easy to use but could be improved for efficiency

Pros:

Ease on posting invoices. Good reporting tools

Cons:

Unable to submit approvals and post invoices in bulk

AccountsIQ Response

last year

Hi Dan J Thank you for taking the time to leave your feedback with us. We're sorry to hear that we didn't meet your expectations. We've recently released our bulk payments functionality and working to add more features to make AIQ as efficient as possible for our clients. We take user feedback seriously and if you have a moment, please contact client services. If we do not hear back from you, we will contact you to assist you further.

louise
Accounts AR in Ireland
Accounting Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Accounts Receivable

4.0 last year

Comments: Great accounts IQ is very user friendly

Pros:

Accounts IQ is very easy to use, great for reports & uploading banking is very easy.

Cons:

There is one or two features that need to be manually updated when exporting sheets

AccountsIQ Response

8 months ago

Hi Louise, Thank you very much for taking the time to leave us a review. We greatly appreciate every feedback and are delighted to hear about your positive experience with AccountsIQ. Please do not hesitate to send through any further feedback via the Qhub.

Gabriel
Staff accountant in Kenya
Accounting Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Automation of accounting proccess

5.0 last year

Pros:

Ease of use and functionality is the software is good

Cons:

It is expensive in terms of that it doesn't come for free

AccountsIQ Response

8 months ago

Hi Gabriel, Thank you very much for taking the time to leave us great review. We’re thrilled to hear that you are enjoying the automation and ease of functionality in AccountsIQ. Please do not hesitate to send over any further feedback via the QHub.

Suzana
Head Housekeeper in UK
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool

5.0 last year

Comments: happy with it

Pros:

easy to work with , even for new starters in invoicing.

Cons:

it is not the case, I am happy with the product.

AccountsIQ Response

last year

Hi Suzana, Thank you so much for your wonderful feedback. Please do not hesitate to reach our client services team if you have further feedback.

Colin
Head of Finance in UK
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

AccountsIQ

5.0 2 years ago

Pros:

Very easy to use with an excellent help database

Cons:

Integration to bank could be improved upon

AccountsIQ Response

last year

Hi Colin, thank you very much for taking the time to leave us your review and feedback. We are constantly working to improve and enhance our integration and functionalities. Please reach out to the client services if you require a specific functionality that is not on AccountsIQ yet.

Nick
Financial Controller in UK
Commercial Real Estate Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

AccountsIQ Saves us a Day a Week in Processing Time

5.0 7 years ago

Comments: The structure of the coding framework in AccountsIQ is extremely flexible and saves us so much time when preparing our external financial reports. We have added seven or eight entities since implementing AccountsIQ and we simply replicate the original model for each new subsidiary. It is a very uncomplicated approach and a time-saving solution for group companies. We've integrated AccountsIQ with other business systems such as electronic document management and a property management system. These integrations save us so much time and reduce the risk of human error. AccountsIQ also synchs batch payments with our online banking, which also reduces duplication of work. AccountsIQ’s customer success team are excellent. They helped us define dashboard reports which provide financial analysis in a very consumable way, allowing us to quickly identify areas in which we need to take action.

Pros:

AccountsIQ saves us a day a week in processing time in data entry from other business systems, reconciliation, and automated invoice processing which allows us to spend more time on strategic tasks such as analysing and presenting information so that the senior management team can make more informed decisions. AccountsIQ simplifies complex consolidation procedures; and has enabled us to integrate information from our property management system Landmark; and provide insightful management reports using dashboards. We like the fact it has helped us streamline processes, it saves us a huge amount of time, it's a scalable system too. The advanced Business Intelligence, reporting and consolidation functionality are very good. We need to produce reports for our investors and it's really easy to get these on demand from AccountsIQ.

Cons:

There isn't anything I don't like and we're glad we found AccountsIQ.

Alastair
Finance Director in UK
Newspapers, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Accounts IQ transformed our business

5.0 5 years ago

Comments: Accounts IQ has helped us to create a much more streamlined, better-controlled and more effective finance team. The back office processes are more efficient, and the enhanced reporting provides us with deeper and richer insights into our business performance. The price point is also very reasonable for the level of functionality that we now have.

Pros:

Being cloud-based has been a significant factor for us. One of the main other reasons for selecting Accounts IQ was the consolidation functionality which works really well. In terms of fitting in with our business processes, it gives us so much more functionality that it has helped to drive necessary changes in the way that we operate, in a very beneficial way.

Cons:

The only real challenge we found was with our staff getting used to a different software system to do their work. Otherwise it has only improved our processes, controls and reporting.

AccountsIQ Response

5 years ago

Thanks Alastair for such a glowing review!

Michele
Finance Manager in Ireland
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Wait till the bugs are sorted

4.0 3 years ago

Pros:

Company are engaged in continuous improvement programme. Essential for the long term viability of the product.

Cons:

The mobile expenses app was initially seen as a significant game changer. However, we have run into a number of bugs within the app and programme that we feel should have been sorted before the product was launched. We continue to have issues.

Lorraine
Group Financial Controller in Ireland
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

AccountsIQ Review

4.0 5 years ago

Comments: Very positive experience with AIQ , great functionality within the system , ease of use

Pros:

Ease of use vs other ERP systems eg Sap . Staff learn to use this system very quickly Audit trail of information is very easy to follow

Cons:

More options should be available within report writing or building

AccountsIQ Response

5 years ago

Thanks Lorraine for your kind review. we're glad you find AccountsIQ easy to use. We have also introduced a new Management reporting pack which contains key KPI reports, Profit & Loss reports, Balance Sheet, Cashflow statements, Debtors and Creditors reports. We'll be in touch to make sure you can access these. Also our Power BI integration means you can customise reports and present them in highly visual formats.

Marianna
accounts in Ireland
Architecture & Planning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Meitheal

3.0 4 years ago

Comments: We are using AIQ for the past 4 years. Reporting was back there very unreliable and the format not very friendly. On the other hand, I can say the progress and development on everything else is fantastic. I like working it.

Pros:

support team is excellent. Whenever I need a guidance or assistance, support team reacts promptly with no delays.

Cons:

Generating and search for the report is sometimes time consuming.

AccountsIQ Response

4 years ago

Hi Marianna - thanks for your review, glad you like using AccountsIQ accounting software.

Gerry
Director in UK
Used the Software for: 2+ years
Reviewer Source

Staff & clients love using AccountsIQ software, it allows us to access live information in the cloud

5.0 7 years ago

Pros:

AccountsIQ helped us to move away from the old model of sharing data sets with clients. We can work much more easily with our clients now, sharing access to the same real-time information stored in the Cloud. AccountsIQ has become an important part of our ongoing development, and is part of our strategy to move forward. The software enables us to offer our services to new consumer-based sectors such as retail, and will allow us to process much higher volumes of transactions through automated Accounts Payable. We have over 40 clients supported on AccountsIQ. With AccountsIQ we can work collaboratively and they respond to our needs and work with us to improve the accounting service we provide to clients. We feel we have the partnership we were looking for. The next step is integrating with CRM software and banking software.

Lorretta
Finance manager in Ireland
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Lorretta Nwafor

5.0 4 years ago

Comments: The benefit of analysing data.

Pros:

The software is very good for department and business unit reporting and analysis. And the fact you can see all the department at once in a spreadsheet makes it unique unlike some accounting software. I also like the fact that you can log in and work at any time and at different locations makes it unique. More than one user can log in and work at the same time without any disruption.

Cons:

Transfer of profit and loss to the following year. It has to be done manually to arrive at a zero balance at the beginning of the year.

AccountsIQ Response

4 years ago

Thanks for your review Lorretta. Glad you're enjoying using AccountsIQ.