--- description: Learn more about osTicket pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: osTicket Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [osTicket](/software/125118/osticket) # osTicket Canonical: https://www.capterra.ca/software/125118/osticket Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/125118/osticket?page=2) > An open source customer support system that organizes, manages and archives incoming support requests. > > Verdict: Rated **4.3/5** by 76 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses osTicket? osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 76 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Enhancesoft ## Commercial Context - **Starting Price**: US$12.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Opensource - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, German - **Available Countries**: Canada, Germany, United States ## Features - Automated Routing - Dashboard Software - Knowledge Base Management - Knowledge Management Software - Macros/Templated Responses - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) - [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3444 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (733 reviews) 4. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2213 reviews) 5. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4080 reviews) ## Reviews ### "OsTicket Support" — 5.0/5 > **Samuel** | *June 13, 2025* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: The software is easy to configure and customize completely. It allows for complete customization making it a perfect support option. > > **Cons**: OsTicket had some minor learning curves but overall having fully understood the software from the comprehensive instructions issues were easily resolved. > > A great addition to provide support to users whatever the project or task is. This software is a powerhouse delivering precise and autonomous support to clients and customers. ----- ### "osTicket works but an updated interface needed\!" — 3.0/5 > **Kir** | *June 9, 2025* | Computer Networking | Recommendation rating: 6.0/10 > > **Pros**: The initial setup and hosting appeared to be easy to install and configure on Linux system. User enrolment was an easy process as well. > > **Cons**: I simply don't like it. OS Ticket proved to have poor and outdated interface and functionality that we simply embarrassed to show to our clients. ----- ### "Basic solution" — 4.0/5 > **Verified Reviewer** | *December 19, 2024* | Construction | Recommendation rating: 6.0/10 > > **Pros**: -open source - easy to us - low cost - easy to setup > > **Cons**: - Limited customizable - security vulnerabilities > > I try this one and it's realy basic ticket solution we decid to switch to GLPI ----- ### "Simple Organization and Execution Tool" — 5.0/5 > **Daniel** | *February 24, 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: I really like this ticket tool because it helped me keep the requirements in our company in order. Before I discovered this tool, everything was in disarray and it was very difficult to work, but thanks to OsTicket everything was much better. > > **Cons**: What I didn't like very much is that it is a complete tool and has many functions that at first it is difficult to understand what each function is for, but by watching tutorials and manuals I was able to understand the use of the tool much better. > > The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use. ----- ### "Reliable and Cost-Effective Help Desk Solution for IT Support" — 5.0/5 > **Verified Reviewer** | *May 20, 2026* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: One thing I liked most about osTicket was how easy it was to set up and manage support requests in one centralized platform. The interface is straightforward, ticket organization is efficient, and the customization options made it simple to adapt the system to our workflow. It also provides solid automation and email integration features that helped improve response times and overall support efficiency. > > **Cons**: One downside of osTicket is that the user interface can feel somewhat outdated compared to newer help desk platforms. > > Overall, my experience with osTicket has been very positive. It provides a reliable and cost-effective ticketing solution that helps keep support requests organized and manageable. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/125118/osticket?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/125118/osticket) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data