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TimeWellScheduled Reviews

4.5 (93) Write a Review! Canada Local product

About TimeWellScheduled

Online Time & Attendance used for tracking employee attendance clock-ins/outs, late times, absent, scheduling, payroll, iphone.

Learn more about TimeWellScheduled

Pros:

Very easy to use and user friendlyFast and good customer service when there is a problem (very seldom have problems though).

Cons:

No where in the site can type in a question and get a response from a knowledge expert.

TimeWellScheduled ratings

Average score

Ease of Use
4.4
Customer Service
4.4
Features
4.3
Value for Money
4.6

Likelihood to recommend

8.7/10

TimeWellScheduled has an overall rating of 4.5 out 5 stars based on 93 user reviews on Capterra.

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Filter reviews (93)

Adam
Owner in Canada
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Game changer!

5.0 4 years ago

Comments: Working with the TWS team is phenomenal. In rare instances where there are issues they respond quickly and as circumstances change (COVID for example) they quickly implemented features that helped us manage our team and keep them safe!

Pros:

TWS is constantly updating their platform and adding features, many of which they design based on customer requests.

Cons:

Nothing. My only complaint MIGHT be that when our internet is slow, the site slows down and if you lose internet, there isn't an offline mode for staff to clock in. This said, their site has never gone down on their end, it's always been our service provider that's gone down.

TimeWellScheduled Response

4 years ago

Thanks Adam. We appreciate your continued business.

Donna
Cash Manager in Canada
Retail, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Keeping Us Organized

4.0 4 years ago

Comments: Time Well scheduled has helped us keep track of hours, schedules, usage and make our payroll entering much easier and accurate. I know there is a lot more that we can use in this system that we are not right now and I would like to learn more to use the program to its fullest potential.

Pros:

I like that all the information that you need is at your fingertips. It makes payroll much easier and it is great in tracking absences, lates, time off etc. It makes scheduling very easy and you can check at any time to see who is working. I also like the email alerts when someone is late....it usually means they forgot to sign in but it gives us an opportunity to remind them that they should be clocking in.

Cons:

If employees switch shifts and it doesn't get changed in the Time Well Scheduled system then it can be very confusing for who worked what. Some Managers who approve the changes are not authorized to make changes on the system. This is an employee training function (to leave us a note about changes). It would be nice if there was some way to link to the other employees schedule when an employee signs in to cover that persons shift.

tanya
store manager in Canada
Retail, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

good for the money

3.0 2 years ago

Comments: overall its a good app.

Pros:

its was easy to import details,and easy to use with our payroll.

Cons:

wish it was better with the phone apps that you can do what you can do on desktop pc.whish you could fix some one time card that day.

TimeWellScheduled Response

2 years ago

Tanya Sorry you're not happy with the employee app. Please feel free to msg our team, we would like to make it more useful for you and your team with your input.

Mike
General Manager in Canada
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Productivity saver

4.0 2 years ago

Comments: Overall is has been a good experience over the years of using this product. they also will adapt and help create reports for you. Customer service is top notch

Pros:

Tracking each employees hours and absent. everything is online no more need for a paper trail

Cons:

the timecard reports can be confusing to run and to know which one to use for what you are looking for. needs to be simplified

jENNIFER
HR COORDINATOR in Canada
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Time Well Scheduled

4.0 4 years ago

Comments: Overall we have had excellent service from [SENSITIVE CONTENT HIDDEN] and his team. They are quick to look into issues and explain the reason in terms I can understand. Time Well Scheduled is an amazing platform, I wouldn't hesitate to recommend it to anyone who asks.

Pros:

- Access it anywhere with the link - Customization - Ease of use

Cons:

- Frequent "crashes" where the employees are told that they haven't performed the correct actions, yet the punch clock accepted the punch or the tablet clocks the team member out and back in immediately.

Ken
General manager in Canada
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Timewell scheduled is easy to use

5.0 2 years ago

Pros:

Very user friendly and easy to access menus

Cons:

There is nothing that I don’t like about it .

Lisa
Owner in Canada
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Reliable and Easy to use

5.0 2 years ago

Comments: Never have any issues with the software. Always able to reach out to someone if support is neededUser friendly for all ages, which is a great feature

Pros:

Scheduling, attendance management and ability to access it remotely

Cons:

There is nothing that I can think of that I would recommend changing. Great system as mentioned in prior commetns

Cavelle
GENERAL MANAGER in Canada
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing tool!

5.0 2 years ago

Comments: this tool has allowed us to cut out many processes as it is all in one place now and easy to navigate and I know there is even more we can gain from it should we choose to.

Pros:

this tool is multi-functional which is such a time saver. The amount of information that is right at your fingertips makes one job so much easier.

Cons:

nothing that I can think of at the moment

Elizabeth
Manager in Canada
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Saves time and money

5.0 2 years ago

Comments: This program has saved me time and money are there are so many features in one program.

Pros:

This is an easy one step program for payroll. reports (including HR issues) scheduling and budgeting.

Cons:

The app seems to need to be updated as employees say it is not user friendly

SKY
GENERAL MANAGER in Canada
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A great program for any business

5.0 4 years ago

Comments: Overall we have felt TWS has saved us time and money. We feel it is a great asset to our Management Team and staff.

Pros:

We love that Managers and Employees are able to access the system from anywhere, and we use it for our main communication board. The support we get with the program is great, if we need it to do something they help set it up.

Cons:

Sometime we lose connection the internet and staff can not clock in.

TimeWellScheduled Response

4 years ago

Hi Sky Thank you for the review. We appreciate having you on our system.

Adam
Director in Canada
Automotive, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Review

4.0 2 years ago

Comments: Good value for money. Works all the time

Pros:

Who's working, notifications of late or absent staff

Cons:

Time clock issues and bugs, availability function limited

Laurie
Office Manager in Canada
Retail, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Always up to date

4.0 4 years ago

Comments: Always upgrading and incorporating changing requirements. Friendly staff to help when you do need to call or email with a question.

Pros:

I like that they continue to make upgrades based on what companies ask for. It was very easy to use with my current payroll system.

Cons:

There was a lot to do to set up my company specifics, and I feel more one on one to guide me through that step would have been very beneficial and time saving.

Angela
office Manager in Canada
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

time well scheduled survey

4.0 4 years ago

Comments: for daily use very easy once if get use to rules for the systems

Pros:

the ease to the staff clocking in and out . It can be done anywhere

Cons:

can change and employees schedule if the day is activate can't upload from other sources like clipart to fit the screen to make Christmas posters for example

TimeWellScheduled Response

4 years ago

Hi Angela, thanks for the feedback. Will reach out on the clipart issue.

John
General Manager in Canada
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Timewell Scheduled Review

4.0 2 years ago

Pros:

Scheduling is very easy. I like the weekly template feature.

Cons:

Some of the features are hard to find and understand. Search doesnt do much.

Shilpa
Office Manager in Canada
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Best feature for any big business

5.0 2 years ago

Pros:

Scheduling, easy payroll transition. Easy to maintain employee profile

Cons:

Some report features needs to be updated as it has only generic and does not help much. Need more features in time card too.

TimeWellScheduled Response

2 years ago

Thank you Shilpa, we appreciate your store being on our solution for 5yrs. I will reach out to see how we can enhance our reports for your team.

Shelly
Payroll and Office Admin in Canada
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Canadian Tire 488 TWS review

3.0 4 years ago

Comments: Benefits of quick approvals on time cards. Not getting replies back to my 3 previous emails - sent [SENSITIVE CONTENT HIDDEN] (sent to [email protected])

Pros:

When used correctly, the feature of exporting hours into Payworks is convenient.

Cons:

It has taken some time to get answers on different issues in the previous 2 years when first started using.

Colin
Colin
Manager in Canada
Verified LinkedIn User
Information Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Quick and easy

5.0 4 years ago

Comments: Very easy to use and well worth the low cost for the time it saves me.

Pros:

I can get in quickly, do what I need to do quickly, and get off so that I have lots of time to attend to my clients.

Cons:

None that I can think of. You can learn how to use it very quickly.

TimeWellScheduled Response

4 years ago

Thanks Colin Appreciate having your company on board!

Mike
Service Manager in Canada
Automotive, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use

5.0 2 years ago

Comments: Overall Time Well Scheduled has made my workload a lot easy with easy access to valuable reports and easy scheduling.

Pros:

The scheduling is simple to use and makes the process very fast.

Cons:

Access on a mobile device does not work very well in comparison to a desk top computer.

Nathan
Store General Manager in Canada
Retail, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Decent but room for improvement

3.0 2 years ago

Comments: My experience is middle of the road. It does what I need but could be better!

Pros:

Has all the basic functions you would need to track and follow up on things.

Cons:

The features could be more streamlined and provide more functionality.

Paul
GM in Canada
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

CTC 110

5.0 4 years ago

Comments: overall the program work great

Pros:

Employee able to get their schedule on line

Cons:

the stat holiday feature need some work

TimeWellScheduled Response

4 years ago

Hi Paul. thanks for the review. Will reach out on the stat pay feature to see what we can do.

Daniel
Service manager in Canada
Retail, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Dans review

4.0 2 years ago

Comments: Very positive and overall very happy

Pros:

Ease-of-use in scheduling staff and booking their time off

Cons:

Can be slow at times. Logs out to quickly

Mark
General Manager in Canada
Retail, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Highly Recommended

5.0 2 years ago

Pros:

Fairly easy to use. Employees are able to ask for time off easily which we can approve or deny. Easily calculates hours for budgeting. Gives employees easy access to their schedules.

Cons:

Sometimes pages are slow to load both on the desktop, or the app

TimeWellScheduled Response

2 years ago

Hi Mark, thanks for the feedback. We are actively looking at ways to speed up the backend, we will keep working on it.

Naomie
HR director in Canada
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Best Tools for HR management

5.0 2 years ago

Comments: I am highly satified with timewellscheduled

Pros:

Been able to Link TimeSheet with the payroll software

Cons:

improve ''the help option'', so people can learn better how to get through the sofware

Linda
General Manager in Canada
Consumer Goods, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

They saved us

5.0 4 years ago

Pros:

We basically lost our existing payroll in a crash. Company went out of business. TWS worked with us to get employees set up and running in a very short amount of time. Extra hours and weekend support immensely appreciated!!

Cons:

Nothing they haven’t been able to resolve

Stefanie
HR Manager in Canada
Retail, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great, easy-to-use software

4.0 2 years ago

Pros:

How easy it is to navigate. This helps when showing employees how to use the system.

Cons:

The mobile app can show more features and allow for admin access. For example, it would be great if I can add in absences, change schedules and approve timecards through the phone app.