Fishbowl Reviews

Asset to Our Company

Comments: They have done a wonderful job in taking care of us from learning to use it to just small mistakes here and there. The support is outstanding.

Pros:

Fishbowl is a great asset to our company. It has been wonderful in helping us manage inventory for our warehouse and tracking errors. The customer support is always amazing. [SENSITIVE CONTENT HIDDEN] our representative is one of the most helpful people. He goes above and beyond to make sure we are satisfied with the product.

Cons:

Some reports cost extra, but I understand that it takes them time to write it. The turn around is usually fast.

A Comprehensive Inventory Management Tool

Comments: I have been using Fishbowl for several months now and I am very happy with the results. It's a comprehensive inventory management tool with a wide range of features and options. The user interface is intuitive and easy to use, and customer support is quick and helpful when needed. The pricing structure can be a bit complex, but overall, Fishbowl is an excellent choice for inventory management.

Pros:

Fishbowl is an incredibly comprehensive inventory management tool. It has a wide range of features and options that make it easy to keep track of all the items in your inventory. The user interface is intuitive and easy to use, and the customer support is top-notch. I highly recommend Fishbowl for anyone looking for a reliable inventory management solution.

Cons:

Fishbowl's pricing structure can be a bit confusing, and it can be hard to determine what the best option is for your particular situation. Additionally, the customer support could be improved, as there is sometimes a long wait time for help. Overall, though, Fishbowl is a great option for anyone looking for a reliable inventory management solution.

Best solution for my business

Pros:

It helps me a lot on keeping my firm on the first place in the region where i live

Cons:

Sometimes it blocked but i solved the problem

Fishbowl, Wish we could switch over to something that works better!

Pros:

Not a whole lot. Tracking the location of items: For us many items come and go in inventory; they go from the warehouse to staging, to deployment to return from deployment to RMA and back to inventory. We are currently looking at asset management programs rather than inventory management programs. This program probably works ok if you are stocking 20 of this and 10 of that and then using them in different work orders. For us this is not really working well at all.

Cons:

It Freezes, which got blamed on it being on our server, we checked into it, it was on theirs. Some days reports don't run, this was blamed on our server space but we could not get a quick answer on how much we have and how much we used. If you put a picture (you can only put one) on the parts side you cannot see it on the inventory side - neither can you see any notes that are made on the parts side on the inventory side. You can switch from parts to inventory but not from inventory to parts. You cannot edit a title of an item in inventory, you have to go back to parts. You will end up using more and more space on the server because deleting an item or deleting a location is not possible. This is a program that probably was state of the art when we started using it but has not grown with the time. We tried using Fishbowl Go: not a fan. I can find an item using it but moving it works much better on the computer. You cannot search for an item by serial number of extension ID. I could go on but what is the point!

A Great All Around Product For Inventory

Comments: Fishbowl has helped us save money by being able to control everything from inside and not having to hire multiple 3rd parties to make connections. Fishbowl continues to add and upgrade the software to what consumers ask for.

Pros:

Fishbowl software is easy to use. I like that you always have step by step instructions and some videos to help guide you. If you don't find what you are looking for, all it takes is an email, and support helps you as quickly as they can.

Cons:

The only negative issue I have while using Fishbowl software is with the reports. Even though they have multiple reports to choose from, I feel as some of them can be upgraded to include more than one product a t a time. Example, when searching for a product that was sold on a particular day, and you have more than one size of the same product, it would be nice to be able to select as many products as you want to look at versus one at a time.

NOT 3PL / Warehouse inventory system

Comments: Trash. Regret making the decision and wasting our time and $20,000.

Pros:

nothing. after 6 months we still could not even use the system

Cons:

TRASH System and Crooks. They do not stand behind the system if it doesn't work. Watch out for the agreement, states in there "NO REFUNDS" and they do not accept fault of their system. Too cumbersome and not user friendly. Way too many steps for daily data entry. Need custom reporting for any traceability for inventory and that is extra or takes a long time to complete.

Alternatives Considered: Excalibur WMS

Reasons for Choosing Fishbowl: Needed an upgraded PC system with online backup.

Reasons for Switching to Fishbowl: was originally sold something that was not and could not be delivered and they did not stand behind a failed system. TRASH and Crooks. Watch out for the their agreement, states in there; "NO Refunds and they are not at fault" Should have just gone with Camelot from the start. Very easy and knowledgeable system and IS 3PL / Warehouse Capable.

Fishbowl Manufacturing Software has proven an invaluable inventory management tool for our team.

Comments: Fishbowl Management software has offered our team a complete supply chain management and physical sales tracking system in one convenient system . In this time especially , we understand that organization and efficiency are paramount to surviving let alone prospering and we are thankful to Fishbowl for helping.

Pros:

Our team found both these ease of use and relative ease of integration to be among the most attractive components of Fishbowl. The variety of modules allow close monitoring of essentially every aspect of physical asset tracking . With Fishbowl we can organize warehouse parts inventory , print labels,and organize purchase orders which organizes our supply side. Fishbowl's sales side module allows for effective tracking of lead times as well as sales item forecasting so we are never behind on available inventory .

Cons:

Fishbowl Manufacturing software at this time time requires the use of a server which we had to supply . In exchange for all other features , we see this as a nominal and not inconvenient requirement as at the time we were adding new computer assets. This requirement may not suit all smaller companies.

Alternatives Considered: kintone and Finale Inventory

Reasons for Switching to Fishbowl: We selected Fishbowl Inventory Management software over alternatives for its comprehensive module options which allow for a complete organization of our office and warehouse now optimized with a primary consideration to sales output and production. We could not ask for more in this area of business operations.

Fishbowl has been great for us as a small food manufacturer

Comments: Overall, good experience - we needed a tool like this and it meets our needs for being SQF and USDA Organic.

Pros:

Fishbowl helps us maintain all lot tracing records, re-order points, and sales and purchase orders. It makes audit time much simpler!

Cons:

There aren't as many reports as I would like and it isn't very intuitive to setup - we had to hire an outside expert.

Alternatives Considered: Wherefour

Reasons for Choosing Fishbowl: It was too difficult to prepare for an audit.

Switched From: Google Sheets

Reasons for Switching to Fishbowl: Customer service and overall capabilities

Sales, Point of Sales, Inventory, & Manufacturing

Comments: It has been very positive from the beginning. Support has been great as well as my sales manager.

Pros:

Can be used in multiple locations via server. UPS integration. Accurate inventory control

Cons:

None to speak of. Every program will have it's pluses and minuses. Overall great value for the investment.

Efficient & Reliable.

Pros:

Its great to manage a small inventory like ours. We have integrated a lot with it .

Cons:

Sometimes we struggle with the data base and its maintenance.

Comments: We are a Head Start agency that uses FishBowl to purchase, track, and issue inventory to 60 Head Start classrooms and agency departments. Our system uses SharePoint, which is accessed by each classroom/dept. to place their order which is in turn sent to the approving supervisor. Once it is approved, it goes to the Purchasing office were it is imported into FishBowl (all done electronically within the magic of computer land...and the IT department). We started looking for new inventory software when the software we had did not support the Windows 7 that we were upgrading to. We needed a fully integrated inventory software program that not only supported our classrooms, but would provide the Finance dept. with the information they needed. One of the features I like about FishBowl is that as soon as Purchasing processes the classroom/dept. request, an email is sent to the requestor letting them know Purchasing has received their order and it is in the process of being filled. When the order has been shipped, another e-mail is sent to let the requestor know the order is on it's way. This email feature has greatly reduced the number of calls received from our classrooms requesting status on their order and when it will be sent to them (I really, really like it). We have set up reorder points and default vendors, which makes placing orders to replenish warehouse stock easy and nearly effortless. Each vendor has their own part unit of measure and unit of measure conversion, which makes processing receipts magic (well almost). The tracking feature on a warehouse part has helped to track expiration dates on food (milk, yogurt, cheese, etc.). The expiration dates are printed on the packing slip that goes out with each order and helps us resolve expiration date issues. FishBowl will also let us know an item is nearing its expiration date prior to processing the shipment. Another feature of FishBowl that has come in handy is the ability to monitor specific warehouse stock. I use the feature to monitor our milk products (Soy, Lactaid, Rice Milk, Goats Milk, etc.) to make sure we have enough on hand at all times to ensure we receive Federal reimbursement for meals served. These items are monitored on a daily basis due to their sensitive nature. The Dashboard tab provides a quick synopsis of sales, purchase orders, RMA,s etc. The first two FishBowl tabls I look at are the Monitor and DashBoard tab that will let me know the health of our inventory and status of orders. Thumbs up to the programmers that wrote these features into the system. Sales orders and back orders are easily maintained and monitored. I can process order requests, and hold them until such time as I need them to be processes for shipment. FishBowl provides us with reports on classroom expenditures (food/supplies or combination). We maintain two warehouse identifyiers to identify our supply items from our food items. There are custom fields that can be added to input processing that can further help in processing specific types of reports and tracking data. Prior to using FishBowl we had trainers from FishBowl give us module by module training and help us set up and transfer data from our old inventory system to FishBowl. I cannot say enough good things about the help we received. Note: The online help and training is a great resource also. FishBowl provideds many features which we are utilizing and others that we will grow into. FishBowl has a different look and feel from the software we were using, but once we started FishBowl, it has become second nature. There is so much more about FishBowl than there is space to write this review. If you need more information please contact me.

Quality Software for Small to Mid-Size Businesses

Comments: We have been using Fishbowl Inventory since 2011 and while it has been quite an eventful journey we have seen definite improvements over the years in stability and ease of use.

Pros:

QuickBooks integration is probably the feature I appreciate the most about Fishbowl. Any small to mid sized business that is outgrowing QuickBooks inventory management features but doesn't want to pay the price of an all-inclusive ERP program targeted for larger corporations should consider Fishbowl Inventory. The ability to track inventory by location, assign multiple vendors to one item, create intuitive bill of materials items that are as simple or complex as you wish, add multitudes of pricing rules for your products and customers, assign reorder points and order up to levels for your parts to quickly reorder items that are low, Fishbowl plugins that connect to a wide range of third party programs, I could go on for a long time about what there is to like about this program. Their support has definitely improved over the years as well, with a response to a support ticket usually within the hour.

Cons:

One inherent weakness with Fishbowl is the QuickBooks export connection. Fishbowl has made tremendous improvements in this area since we first started using it, but there are still multiple times that we need to restart the connection before running an export. To be fair, this may be as much QuickBooks' problem as Fishbowl's. The software also tends to be buggy after new releases. Again, they have improved lightyears over what they were 8 years ago, but still be prepared to have some weird things happen occasionally when a software update is released. Also, Fishbowl only has rudimentary accounting functions and leaves the majority of accounting related tasks to QuickBooks. This can create accounting headaches and even nightmares if the wrong QuickBooks accounts are assigned to items in Fishbowl. I do miss the QuickBooks ability to map transactions directly to expense accounts. In Fishbowl, you must create an item and then map it to the correct QuickBooks expense account, which again asks for accountant's nightmares.

Can be a great product but will depend on your personnel

Pros:

I'm an Advanced QuickBooks Pro Advisor and I specialize in Inventory set up and management. I haven't found any program with as many capabilities at such a low cost range as Fishbowl. Netsuite can handle what Fishbowl does but can easily go into the hundreds of thousands to setup and get started and I found the process very complex. Fishbowl on the other hand, can import from QuickBooks and have you set up and running in just a few minutes, though I stress that this should be used as test only. To accurately use Fishbowl it can take months to setup and learn properly. This largely depends on your current experience with technology, accounting practices and inventory knowledge.

Cons:

The support isn't stable. Depending on your time zone, you'll get a different team. Some zones, depending on the day and time, will pick up your call immediately and be very knowledgeable and helpful. Others will take a day to get back to you and you'll get someone who's only been there a few months but will confidently tell you something as fact and you might find our later they don't actually know what they're talking about. However, the online wiki is very detailed so if you're someone who can figure out things on your own, this will be a huge help. Basically, I've found that most people who complain about Fishbowl are really complaining about inventory, which is hugely complex. But if you're a detail oriented company with personnel who don't cut corners, Fishbowl can be an excellent fit for you. Just don't expect it to be easy!

Fishbowl Inventory & Manufacturing: Not great for custom manufacturers...

Comments: Inventory management is a breeze, great for warehousing and manufacturing bigger build products, the modules, and UI is well thought out, and very logical, they did a great job with it. They have great eCommerce integrations they added on for magento and amazon which makes it more powerful. The fact that you buy the product up front (with a year of support that can be renewed) makes it seem like you are saving money by owning the software, but you'll need to upgrade every year until the software does what you want it.

Pros:

It's great if you are manufacturing the same thing over and over, so you need 500 or 1000 widgets made the same way. It's a pretty powerful tool for warehousing and inventory. It costs for just the warehousing, plus users and add-ons. They'll give you a discount if you ask them, but you almost should just go with a saas program you'll get quicker updates. fishbowl you can save lots of money down the road if you don't buy there support package. They have a pretty good product development team, but it takes them at least a year it seems like to roll out any useful new features you talk to them about.

Cons:

Very challenging to set up, learning curve is huge in my opinion. The BOM stages work for the most part, but you'll spend a lot of time in a sandbox database seeing if what you want works (if your doing multi stage builds) If your doing 1 to 100 of anything, and what your making varies order to order, I'd recommend some other software like ordoo, shopvox, or corbridge. They are alot quicker to set up on the

I would not recommend this Software to anyone!

Comments: The software overall is extremely outdated. I would not recommend this to anyone.

Pros:

Inventory tracking is mediocre at best - A pro was required for the review.

Cons:

Customer service is terrible. Once you sign up and pay thousands for their system, they virtually tell you to "figure it out yourself". Information from QuickBooks to Fishbowl does not properly transfer. The invoicing process is extremely cumbersome. There are a lot of unnecessary steps when invoicing and processing orders. To edit invoice lines is extremely difficult. You cannot edit invoices once they have been processed. Printing and formatting (two very simple things) have been overly difficult with this program. We have had to reach out to Fishbowl numerous times to have the system tailored to our needs.

Comments: If you are considering Fishbowl for your business, you will be making a wise choice. Let me tell you a little about our business, what we were using before Fishbowl, and why we decided to go with them instead of the many choices you will have. We are a manufactures rep agency servicing the HVAC and plumbing industry. We work directly with the wholesale market and warehouse about 750 - 1000 sku's. Before Fishbowl, we had no inventory program in place - other than notebooks and getting up to check the shelf. As our business continued to grow, we quickly realized the need for some sort of help in managing our inventory and purchasing. In the 2 + years since full line integration, we are very satisfied with our decision and continue to find tools and reports that we didn't even know exisited. It's a very complete system. Our decision to go with Fishbowl wasn't an easy one. There are a lot of programs out there that will do the same thing Fishbowl can and at stagering range of costs. We looked at over a half a dozen systems, ranging from the 6 figure programs to the custom coded excel based from the local starving student. The decision was made based on the following facts - Fishbowl works directly with Quickbooks, our current accounting program. It works with excel which makes updating prices and importing product lines very easy. The other deciding factor was their support and training. Training was a huge concern for all of our associates. Since most of us had only been working out of notebooks or memory of inventory levels for years, and with varying levels of comfort with any computer program, going to any inventory software program was a very scary thought. We made the decision to invest into the on-site training they offered and it was the best decision we could have made. There is a learning curve, no doubt about it and it can be steep depending your level of comfort and savy with a computer. But rest assured, the support and training got us the answers and assistance we needed. The only thing I could say about Fishbowl in a negative light, is it's a little bit of a "one size fits all" program. There are some feature/functions that in our business just aren't needed. However, as a growing small business we like the idea of having tools at our disposal even if they are left in the tool box. It's nice to know we have them. We are very happy with Fishbowl. It has helped us grow our warehouse business and find loose ends in sales, stocking levels, and purchasing practices which all means at the end of the day we have become more profitable because of it. The more time we put behind us the more valuable the data has become. We are now even doing credit card transactions right out of Fishbowl! Trust Fishbowl. They will be there for you, provide an inventory program that will work and help you grow the business.

Fishbowl Good For SMBs Wanting An On-Premises ERP, But Prepare To Outgrow It.

Comments: It provided a decent ERP for the price but is definitely geared to low transaction volumes.

Pros:

Fishbowl is relatively easy to use (by nature, ERP systems are complex) and is relatively reliable for companies whose transactions number in the low hundreds per day. Their support is quite effective but may be slower than you like -- if your business is effectively down due to an ERP issue, the last thing you want to get when you call support is voicemail. Unless things have changed in recent (2017) releases, one must update the local client with each system update, and that can be problematic for small shops that do have centralized software management and have restricted local rights on their PCs. They did change from FireDB to MySQL late last year, which improved performance drastically, but the database still requires a lot of optimization, care and feeding in order to get peak performance. Eventually, the company I worked for decided that it had outgrown FBI and migrated to NetSuite.

Cons:

* Slow support response * Relatively slow performance * Cannot cancel running batch jobs * They recommend(ed) running Quickbooks and Fishbowl on the same server, which meant an extremely expensive server was required. The alternative was to split the two apps onto different machines and experience super-slow batch updates (some ran hours)

Comments: I work for a full-service dental laboratory, which is a bit of a unique application for this software, and we have been using Fishbowl for about one year. Since our completed products are all custom made to patient specifications, we purchased Fishbowl primarily to organize and track internal inventory and consumption. We knew from the start that there would be no off-the-shelf solution for our situation, but we hoped that from what we had seen, we would be able to find enough work-arounds to get it doing close to what we needed. If anything, it has made the inventory management process even more arduous. While Fishbowl offers a lot of options, and will probably work very well for a more typical business, it is not a good solution for more complex situations. It simply doesn't have the flexibility. The only way to remove items from inventory is via cycle count (which leaves no record of consumption) or via sales order (which means that all of your Parts also need to be listed as Products, and you will need to do a lot of unnecessary paperwork just to maintain accurate consumption reports. The barcode scanners and label printer we ordered from Fishbowl are also antiquated devices, and we are unlikely to be able to repair them if anything goes wrong. What has been most disappointing about this system by far is the customer support. The live chat feature is their saving grace - the hours are very reasonable and the queue has generally been quite short. However, there seems to be a massive amount of turnover in the company - nearly every time I contact them, I end up talking to someone different, and have to re-explain all of our problems and our situation before I can get to the issue at hand. The communication at their level also seems insufficient (on multiple occasions, I have gotten different several different answers from different people) and the quality of training for their agents seems to be low as well. Poor grammar and spelling from live chat agents, inability to answer basic questions or provide further support in lieu of an immediate answer, and an often bored tone of voice over the phone. Overall, Fishbowl has been complicated, difficult to use and has caused more problems than it has solved. We still feel like we're in a transition phase and will hopefully reap more benefits long term, but a warning to other businesses with a lot of internal consumption or other unique features - make sure you get a very thorough demo and vocalize exactly what you need from the system. Further, bring someone in for on-site training if you do intend to purchase this software.

Lots of bugs.

Comments: Fishbowl needs to take data integrity more seriously. We are currently having to double-check everything manually and are being told by Fishbowl that our issues may or may not make it to the dev team's list to work on a month from now.

Pros:

The concept of Fishbowl is great. We needed software that would help us pick and ship more efficiently and get us away from a paper-based system. We also needed it to plug in to QBO. I also like that we got access to a well-trained implementation specialist.

Cons:

Now that we are actually using Fishbowl, we're running into critical errors that force us to do things manually. This means we are less efficient and slower than before we used it. I've invested a lot of time and money into transitioning into new software and feel like I cannot trust them with our data.We were also not warned about additional costs (like costs per user and hosting fees) until after we had committed.

Alternatives Considered: NetSuite

Reasons for Choosing Fishbowl: We needed a more efficient shipping process and more visibility into our inventory.

Reasons for Switching to Fishbowl: I thought it would be more user-friendly.

In the knick of time!

Comments: Fishbowl Inventory was a great success in our first year of utilization. The biggest and easiest improvement was the vast reduction of manual order duplication, as we were able to have orders submitted from our website directly into Fishbowl, and then have sales orders pushed directly into Quick Books on the back end of the system. As we learn to better use Fishbowl, we are more accurate with reporting to our customer's accurate data, and also keep our sales representatives up to date with inventory levels, pricing, and order tracking on behalf of their customers. For the record - our small seed company grew with the help of Fishbowl Inventory!

Pros:

We really like the data transfer capabilities with an API interface from our website order platform, and the data push into Quick books on the back end. So much time has been saved from manual data entry duplication. The ability to have multiple users from all over with remote hosting allows sales reps from TX to MT to place orders and see inventory availability prior to order placing. Having the opportunity to write our own I-reports to meet our specifications.

Cons:

We haven't been able to make mobile applications work yet for our systems. We still have challenges with the real time tracking of inventory between locations with using bar-codes, scanners and mobile devices.

Results of Request for Customized Pick Ticket Report

Comments: We were all extremely impressed with the talent and expertise of the Fishbowl Reports team. They were genuinely interested in helping us improve our processes by designing a report that met our specific needs. They were in constant communication with us throughout the design, installation, test and acceptance phases of our project and truly exceeded our expectations!

Pros:

Although we requested a relatively minor modification to the resident Pick Ticket report, we were extremely pleased as to the quality and speed at which the modified report was provided to us by the Fishbowl Reports team. Specifically, we had requested our applicable lot numbers of each of our respective products be visible on the new report, and it indeed operates just as advertised and is a big time-saver for our team.

Cons:

We had absolutely no issues with the design, installation or testing of our custom report.

Top Notch Support

Comments: Our company has used FB for many years now and rely heavy on its capabilities to run our business. From a support standpoint I rate it A+

Pros:

Fishbowl is a simple but robust solution and meets our requirements from order entry and order fulfillment at our Headquarters and manufacturing facilities. It integrates with Salesforce via a API and is continually improving. The Fishbowl Plug-in team specifically Jacobi Sardoni is great to work with as they focus on the problem, help you resolve it and educate you on the way. Over all very professional in their efforts. Thank you!

Cons:

From a sales perspective, the Salesforce API was initially limited but has gone through some major revisions to become a more robust API we can trust. Their are still some features that need to be improved relative to fulfillment.

Using Fishbowl for a year

Comments: I've been using Fishbowl for the past year. I bought it for a few reasons. One of the biggest reasons for me was because it can allow me to save credit card information for clients who continually order through our company. Another reason I liked it, is because I could place orders from anywhere using one of the plug ins. But the biggest reason I purchased it is because of it's accuracy in inventory, and because of the depth of the software features, I know that when I expand and have more than one location, a warehouse full of vases, ribbon, and potentially open a wholesale location for a facet of the industry in addition to the flowers, I'm not going to outgrow the software. I'm not even using all the features right now, but I can't wait until my small flower shop is big enough to have 3-4 locations, and use the reorder points! I know that sounds silly, but the software has been so nice because I can scale it for what I need now, and grow into it. And it's PAID for. That always feels nice :)

Pros:

Encrypted credit card capture to charge recurring clients Stores pictures of the products that we sell Easy to add parts and products Lots and lots and lots of reports--- I don't think I've even opened half of them yet! I like how many features it has even though I don't use them all... it makes me think "When I get that far, then I can use this software to {fill in the blank} it's nice to know I literally have no limitations

Cons:

I haven't found anything yet!

Unstable, unreliable and inefficient

Comments: Very poor overall experience. We were sold on a promise that one year later, has yet to be delivered, and has caused a lot of damage to the company. Would not recommend this software

Pros:

Part and product searchability is excellent for companies with lots of sku's POS functionality is OK, but not super.

Cons:

Instability: Crashes several times a week - usually have to have a call with support at least once a week Poor accounting integration - QB integration is not as seamless as advertised. Very inefficient: Simple tasks take a long time. all the needed information on a part/product is stored in three separate tabs. For example: you cannot find, List price, cost price, and current inventory in one place. Quirky errors all over the place - discounts disappearing, invoice dollar amounts changing after being posted to QB. Issued orders randomly deleted from the system required items don't show up in the Auto-PO reports Reporting functionality is exceptionally rigid and often unhelpful lack of drill-down information huge wait times for technical support Mistakes cannot be corrected after posted to FB

Great Customer Service to help navigate the software

Pros:

Fishbowl has been a good fit for our company so far. Learning a new software is almost like learning a new language, so it does take time to get to know all the features and understand how this software was designed to "think". This is where Customer Service comes in... and this is where Fishbowl shines. They have GREAT people on staff that are always willing to make the time to give you the training or the help you need. On rare occasions, they don't have an answer right away and will have to get back to me, but they always get back to me with an answer to my questions. We also had a problem with a glitch in the software, and after letting our Fishbowl rep know, it was fixed with the next upgrade. Woo! Hoo! Our main purpose is getting Fishbowl was to have the ability to track lot numbers, and Fishbowl has given us that ability. We like that we are able to track multiple delivery dates on a single PO as well. We've not been able to do that in the past. My biggest brag on Fishbowl though is their outstanding Customer Service. They don't sell their product then leave you on your own to figure it all out. They've been with us every step of the way and have taught us much.

Cons:

The most difficult part of Fishbowl has been using the Reports. We haven't quite figured out how to utilize them to pull the information we need. But I believe this is because the needs of our particular business aren't the needs of most companies. We also have the option to have custom reports made for those particular needs. Some of the formatted reports do not include grand totals.