Beds24 Reviews

Excellent all-around software!

Comments: I manage a large number of short-term rentals on different OTAs and Beds24 has really helped me to automate a lot of things that were otherwise managed manually. This has saved me a lot of time and has made my day to day tasks very easy to manage and at a very low price!

Pros:

I own a property management company that fully manages a number of short-term rentals. Beds24 is a very cheap and all-around product that offers practically everything you might need, combining the functionality of a PMS and a Channel Manager. For these reasons, I chose this piece of software over others. It might have an outdated interface compared to similar products on the market but they have recently updated the UI and they are constantly updating its functionality and features.

Cons:

This is a DIY solution, which means that you have to do a lot of reading and at some point, I thought of giving up since there are solutions out there that are so much easier to work with compared to Beds24. That said, their wiki is a fantastic source of info and their customer support is very quick to answer all your questions. Once you get to know its capabilities properly and how it works, then you will have gained invaluable knowledge which will make everything a piece of cake.

Power, Reliability, Flexibility

Comments: We have unified our platforms, cut our admin time dramatically, streamlined processes and increased direct business as a result of having B24. Its a powerful engine that it going to help the growth of the business.

Pros:

Beds24, unlike a lot of PMS platforms, does what it says it will, reliably, every time. This is crucial in our industry where guest expectations are high and failure is unacceptable. The level of API connectivity to OTA channels is way above the majority of the competitors and if you look on Booking.com you will see the reliability is in some case 15-20% above that of some of the big name platforms. The team at B24 are responsive to customer needs and make small and big enhancements to the system on an ongoing basis. The API is powerful and we have used it in a number of different circumstances now to enhance guest experience.

Cons:

The User Interface has a steep learning curve, but once you have it clear in your mind then it's fine. It may not be as beautiful as some, but I've learned the hard way and appreciate B24 reliability, scalability and functionality over pretty screens... I would like to see a native mobile app on IOS and Andriod as well as integration to additional pricing tools like Beyond Pricing and Wheelhouse.

Good if you are a techie person

Comments: I’m considering moving to another channel manager. I don’t mind paying extra for an easier experience as I don’t have a lot of time figuring things out while also managing our business.

Pros:

It integrates with other platforms that are important to us. It is much cheaper than other channel manager

Cons:

Not the easiest system to use. I work in an IT company but I still struggle and gets so frustrated when things go wrong and the support can only be contacted by email. They will send you a bunch of links to read with some sort of instructions that are so hard to understand, but will not help in actually fixing it for you. You are basically on your own. Go figure it out!

Simply the best PMS solution

Comments: I love it. It does everything I want it to and I have total control of everything. With previous PMS's I have used, if there was an issue with, say one of my Airbnb listings, I would have to wait to raise a support ticket and get the PMS company to try and figure out the problem. With beds24, the tools to do that are at my disposal. 9 times out of 10 I'm able to fix a problem straight away myself. When I can't, the support are there within 24 hours (every time) to help. That being said, this is the most bug-free system I have used. So far the only issues which have come up have been of my making.

Pros:

The best feature of this product is the flexibility. Thanks to the auto action function, you can make the system do almost anything you want it to. In an age of increased efficiency and automation, this makes beds24 the ideal product. I'm still only just realising half of the things I can automate, meaning that as I continue using the product, I will be able to continue increasing my efficiencies. The next best, but very much related, characteristic is its ability to integrate with other systems. There's no point trying to be the best at everything. Beds24 gets the nuts and bolts perfect, then makes sure you can hook into other systems extremely easily to fine tune your total tech package.

Cons:

Because it is a completely DIY system, it can be quite daunting getting set-up. You have to figure out how to do everything by following the self-help guides. Having said that, you can pay for support sessions if you're finding it difficult. But I would say the only fault of the system is it may turn some people away for not knowing what they have to do. Get past that, and you're in for a wonderful reward.

Epitome of 'value for money' Perfect for Airbnb hosts

Comments: It has automated 90% of my work and now we have started adding more units

Pros:

Everything, Boy, can we customize stuff. Almost anything can be changed, added or created. Huge list of channel connections. Most complete set of wiki. Integrates with almost any kind of software you may need. I am in love with this software. There is just so much you can do. Automated messaging, Email templates, tagging reservations, zapier integration, google forms integration, you name it they have it. Connections with pricelabs, dynamic minimum stays, yield optimization. Much expensive software's are not capable of even delivering half of what they offer. These guys. The price is super cheap, I mean literally super cheap. It is an extreme value for money.

Cons:

This is more of a personal thing. I needed integration with my local major OTA called goibibo.com which I couldn't find in the huge list. Goibibo is really open to integrations and gives API access to almost anyone and everyone. I am sure this will change in the future. I even offered them a contact to get this done. Apart from this everything is 5 stars.

Best value for money on the market

Comments: I tried many different channel managers (which has been a hassle) but none could cope with our ever changing demands for new options, plug ins with different partners, etc. Beds just beats all of them, big time! Big fan!

Pros:

BEDS24 just has unlimited options for any solution you might be thinking of inside your accomodation business. Easy to understand and manage, and many layers to explore and improve your business with. Great amount of channels that are plug and play, ready to go, and at least as many third party software partners, payment providers, etc.

Cons:

No real cons, maybe the compared to other softwares the user friendlyness / layout / design seems a little harder to handle, but it´s just because of the many options there are

Robust channel manager at excellent price point.

Comments: I really like Beds24. It’s helped us grow our business and the API options are very good. The price is great. Customer service is very good although this is done via a ticket system. There is no instant chat facility which allows the price to be kept quite low. Connections with other software and channels are very robust.

Pros:

Beds24 is extremely robust, versatile and a superb price point.

Cons:

The initial set up of Beds24 is quite clunky but if you persevere with it, it’s well worth the money.

The best channel manager

Comments: I manage all my customers b&b , tours , activities, rental all in one.
You don't have to purchase anything else.
You pay for your usage.
I highly recommend it!

Pros:

I'm a reseller and this software has a lot of features. Easy to set up and manage. Support it's on line. Intuitive. Adaptive and integrated with all application and platforms. You will improve timing . Tori's , activities, b&b. Everything all in one.

Cons:

Could be more accessible for Latin American payments. Like Mercado Pago.

Good overall system - but a bit complicated to set-up

Pros:

PriceFeaturesStability ServiceWiki online

Cons:

Price configuration a bit complicatedSet-up takes some timeAutomatic translations not availableApp for mobile not available

EXTREMLY satisfy after many years of experience with Beds24

Comments: Amazing experience :)

Pros:

You can do ANYTHING you want. There is no limit : )And if you found one they will go above and beyond to help you push it !

Cons:

You don't have that level of customization without a pinch of complexity but i set it up for oldish folks that us beds24 on a daily basis and never have any problem.

I recommend Beds24

Comments: I will keep using it ! I am satisfied

Pros:

Beds24 is very easy to use and helps keep track of all the reservations coming from different channels. Taking payments for customer reservation is easy and fast

Cons:

I wish the rate management would be more user friendly. And it would be amazing to have a better quality/user friendly picture management. Marketing tools / social media integration needs improvement.

You've found what you need!

Comments: Ours is a tiny (2 unit) short term holiday business; Beds24 has been easy and economical to use, and integrates seamlessly into our website, making it very guest-friendly.

Pros:

Fully featured; if you can't find what you want the chances are it's in there somewhere and the customer support is superb and free. Pay as you go means you don't buy more than you need, and it's very reasonably priced anyway.

Cons:

Third party booking page (iframe) makes it very difficult to track conversions in Google Analytics. Hopefully Beds24 are working on a wiki if they haven't posted one already - hint ;-)

Easy to use, amazing support

Pros:

The beds24 channel manager has great interface. It's very easy to use and has a lot of functionality. It also includes detailed manuals for everything. What stands out especially is the support. They responses are always quick and to the point. They have helped me with everything from the beginning. Extremely satisfied!

Cons:

Beds24 has support for many booking engines. There are still some smaller ones that are not supported, so would be great to see those. It's not really a major problem.

Excellent support for non-technical people like myself

Comments: Very professional

Pros:

Beds24.com is excellent. I am not technically minded/computer orientated but the personal support from Iuri at Beds24.com makes my life so much easier when I need help updating prices and have other questions.

Cons:

Would prefer if it wasn't self - service. If you could just send an email explaining what you'd like to achieve and if the beds24.com team could do it for you even at a higher cost it would be worth it.

5-star service, 5-star support

Pros:

Its fairly complex to set up but this is because it does a lot and allows the user to configure everything you could possibly want to. As we come up with new innovative ideas for our sales operation, we find the Beds24 solution is already set up to handle them! A special mention too for the support team who are prompt, courteous and know their product very well. No irrelevant cut and paste responses from this team!

Cons:

Its a very minor point but the support management system doesnt work as well if you reply direct from the email it sends - you need to log in and reply in the ticketing system. Also adding images to support issues is cumbersome.

The Best Channel Manager in town!

Comments: I run a B&B in the UK and have found Beds24 to be the perfect partner over the last 6 years

Pros:

Beds24 is not limited , it allows totally flexability and does not tie you into contracts.

Cons:

The software has no real faults, in our view it is the best channel management in the market today!

The best channel manager

Pros:

I have already occupied many channel managers, and Beds24 is the most complete of all. Many automations can be customized. It has a very good cost benefit. I'm sure I'll be with them for a long time.

Cons:

Because it has many functions, sometimes I don't understand very well what it had to do. But they have a very complete manual.

We got a better system at a lower price

Comments: Going from a pc based software to the cloud was the real change for us, also managing multiple OTAs accounts in one single software is what i was looking for. My personal experience is excellent!

Pros:

All my needs are covered by the core functionalities, and i'm always glad to see updates and improvements of the system, which happen very often. Great team

Cons:

Sometimes it's a little bit difficult to understand some mechanisms but support is always there to guide you.

Kindness and understanding of customer services

Comments: It was very difficult to set up everything at the first time. It was impossible for blogger's tips to complete the setting. Once I know everything, it becomes my favorite. Specially your customer service people are so nice that they are kind and helpful. I would like to note [SENSITIVE CONTENT HIDDEN] was generous and kind enough to understand the severe situation of hotel and travel business at moment due to Covid 19. She gave me credits several times. Thank you [SENSITIVE CONTENT HIDDEN], thank you all!

Pros:

Customer Service representatives respond so fast.

Cons:

Availability of Channels are many. I would like to add rakuten travel to your channel.

Great channel manager

Comments: The benefits of this software is the time it will save you

Pros:

A really efficient software to manage apartments/hostel and automate

Cons:

For me all is great, there's still room for improvement but the beds24 team is always listening customers and they needs to improve their software

Great system,

Pros:

Great Software which you can customize a Lot. Easy to use for everday Business. Good price. It ist a self service system, but they answer questions via Forum oder Tickets.

Cons:

It takes quite Some time to Set the system Up. I had to Read a Lot in the Beds24wiki. I guess If i had to do it again ist would be much faster.

I like it a lot

Comments: price, channels, Facebook ability to book direct from there where I capture people right from the jump.

Pros:

PRICE compared to the others we looked at. The face book integration for our page. Invoice management. channel software is great.

Didn't like the uncertainty of charges per item

Pros:

- did many things such as create a website and allow channel management

Cons:

- was concerned with the fact that I would have to pay for each SMS text message for notifications

Complicated. Feature-rich. Dated.

Comments: Looking for automation for a smaller, independently owned short term rental. For this purpose, Beds24 is overkill and more complicated than simply managing each channel independently. Wizards are simply pointing you to each set of dozens of options in settings, without any effort spent identifying which ones are essential versus nice to have versus completely inapplicable for specific use cases.

Pros:

Endless features/integrations. Low pricing versus competition.

Cons:

User interface is a train wreck. Classic legacy approach of throwing in the kitchen sink and not focusing on identifying differences in workflow between a 5k bed hotel chain and a smaller independent owner with a few STRs to manage. Might be good if you have a full-time IT team to setup, but its overkill, overcomplicated, and extremely dated in the user interface for smaller, < 100 unit STR owners. Once other services are integrated, it's challenging to determine if changes applied are even working since there's no "preview" option to see what if the integration is working. Ex: I use PriceLabs for dynamic pricing, went through integration steps, yet pricing inside of Beds24 never appears to pull in pricing as it does with direct channel integration. Additionally, Beds24 appears to be the exact same product as BookingAutomation.com, which just a different pricing strategy and website branding. This is disappointing and feels a bit misleading given they're positioned at completely different solutions, yet appear to be running on the same dated backend system.

Excellent Feature Set, Customizability and Customer Support. Highly Recommend.

Comments: We needed to replace our aging, old technology, unsupported, glitchy reservation-donation system. I highly recommend Beds24 for their feature set, extremely high degree of customizability and their timely, professional, caring, excellent customer support.

Pros:

Our non-profit, ministry-oriented business model has many unusual reservation system requirements, designed around giving our guests a more personalized experience, yet Beds24 is able to meet all of our specialized requirements. Their Support Team answers our questions quickly providing excellent solutions and is receptive to new feature development. We can highly customize our system to fit our operations & terminology. The customizable Dashboards help us manage bookings & housekeeping & display bookings on an e-whiteboard. We can build highly-flexible custom reports. We can customize our confirmation, cancellation & no-show emails using a large selection of booking-info template variables. We can automate repetitive actions like when a guest checks-in, mark the unit as Occupied. When a guest checks-out, mark the unit as Not Ready. Beds24 lets our housekeeping staff use their smartphone to access the Housekeeping interface so they can mark units as Ready (for occupancy). We are able to include custom fields in our booking form (a must for our business operations). We can automatically notify staff via email or sms messages when a guest checks-in or checks-out. We are able to automatically send custom pre-stay & post-stay emails to guests N-days before & after their stay. We are able to export iCal feeds to our existing website facility availability calendars, so we don't have to change the page look-&-feel. We send Guest data to Square via the Integromat integration.

Cons:

I wish the Beds24 system would support two-way synchronization with the Square Customer Directory, so guest profile edits could be done in either system -- but I realize this is a rather specialized requirement that we are unlikely to get: We take donations-only after guest stays - guests don't pay up-front. We use Square for managing our Names database, donations, e-newsletters, point-of-sale for on-site sales and donations.