7shifts Reviews

7 Shifts for restaurant schedule Management

Comments: My managers and employees love it.

Pros:

It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company.

Cons:

To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems.

Amazing Scheduling Tool - 7shifts

Comments: Overall, I have had a great experience with 7shifts. It has made managing our team's schedule much easier and has helped me stay organized.

Pros:

7shifts is an amazing tool for scheduling shifts. It is easy to use, intuitive and very efficient. I especially appreciate how I can quickly view all of my team's shifts in one place. The notifications are a great help in managing the schedule and making sure everyone knows when they are supposed to be working.

Cons:

While 7shifts is great for scheduling, it does have a few downsides. It can be a bit confusing to navigate at times and I have run into a few glitches. Also, the reporting feature could be improved as it is not always clear what the numbers mean.

It’s Okay

Pros:

When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app

Cons:

Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers

My excellent experience with sevenshifts as a café owner

Comments: Overall, completely satisfied like I said, their technology is very easy to use mobile friendly they have every feature you could need small business to big business. I’m sure across industries, especially in the food and beverage business rates. Perfect so having a company like this is great. It’s also apparent by their new features that they’re adding that they’re continuing to innovate investing and grow and they’re going to be around so that’s important.

Pros:

What I like most about this software is that it was super easy to use for me and my staff it’s just very easy and it starts off. You can just do the basics and I am as a new business owner. I was just you know priorities come up, so scheduling was just first and foremost, but it has so many features that you can add on them at any time which is great they have help then it’s a wonderful automated system and they’ve just added a ton of new great features. I am excited to use.

Cons:

Honestly, I can’t say I didn’t like anything in particular or what I least liked I think with maybe what I least used was something where we would be things that bigger organizations might need to use that or not important or not necessary for my particular business, but there is nothing that was the least liked

Great product, and the price is so affordable

Comments: The best piece to me was taking scheduling, time off requests, availability, and budgeting and putting them into a single piece of software.

Pros:

I loved getting to a digital schedule that I could easily push notifcations to my employees. It really streamlined the schedule process for my business and allowed me to simplify several processes into one.

Cons:

I was very happy with the software, however the only thing that made me switch was to get as many things under a single software suite as possible. We now use square for POS, scheduling, time tracking, payroll management, etc.

7shifts From a Server

Comments: I really love 7shift, i think it is an extremely easy software to navigate and easily understand when I am working, how much I've made, and if I want to change shifts. I've worked in restaurants where it wasn't nearly as feasible to do any of the above, as the schedule was posted on a piece of paper in house and was difficult to read. In terms of shift coverage it was even worse. 7Shift solves this problem and alleviates the massive headache you get as a server trying to navigate or change your schedule

Pros:

I absolutely adore the systems in place in 7shift. It is extremely easy to see your upcoming schedule of work, bid or give up a shift, see who you're working with, and to submit time off requests.

Cons:

I would say that I'd like easier access to always seeing whos working each day even if I am not. This may already be a feature im not using, but using an auto sync for your calendar would be really nice as well.

Fantastic Platform For Scheduling

Pros:

The best way to communicate with everyone is through announcements. When it comes to interacting with the team members, I found it to be really helpful. I like that you can use a template or duplicate last week's schedule. That makes scheduling an individual simpler.

Cons:

When setting a person's time, there is no undo option. Sometimes it's difficult for me to log in.

7Shifts helped my company operate a lot more efficiently and 7Shifts just keep improving!

Comments: 7Shifts helped us solve high labor cots, turnover, and no call no shows with service companies along wit many other benefits.

Pros:

I like the calendar scheduling, task assigning, employee scheduling, RTO, Vacation, and just overall how user friendly it is.

Cons:

I wish they had a better maintenance program within 7Shifts

Review About 7shifts

Comments: 7shifts is a web-based employee scheduling software designed for the restaurant industry. It allows managers to create and edit schedules, communicate with their staff, track labor costs, and manage shift swaps and time-off requests. Employees can access their schedules, request time off, and swap shifts with co-workers through the 7shifts app or website.From what I've gathered, Its user-friendly interface, ability to save time and reduce scheduling errors, and helpful customer support team. Overall, it seems that 7shifts can be a valuable tool for restaurants and other businesses that need to manage employee schedules efficiently.

Pros:

User-friendly interface, time-saving, reduces scheduling errors, helpful customer support.

Cons:

Some of the cons of 7shifts include occasional glitches in the software

I use all the shifts, lol

Pros:

Easy to use, easy to understand while saving time.

Cons:

Everything was fine to me, I haven't noticed anything negative about it yet.

All in one

Comments: Great customer service, easy to use

Pros:

We have been using 7Shifts little over 2 years now and it has been a great experience. User interface is very simple. It an app that apple would have build. Very basic but yet very powerful. If you are getting this app i highly recommend getting all packages. End of the day it saves you money and head ache. Advil pain killer is expensive and good for your body

Cons:

I dont have any dislike so far in 2 years

A Huge Lifesaver for Our 250-Seat Restaurant

Comments: I really love the 7shifts people. They are passionate about what they're doing, super engaged with customers and always working to make us happy. They are a tech company that is really keeping the customer's needs in mind and working to make our lives better/easier. At this point I couldn't fathom losing the 7shifts toolkit at Prairie Dog Brewing.

Pros:

7shifts is really geared toward restaurant shift/labour management and communications, whereas so many of the other scheduling softwares out there try to fit the general case and don't handle the high-paced, dynamic nature of restaurant staffing nearly as well. From our perspective, 7shifts literally cuts down 5-10 hours a week of admin time, while also providing us a convenient, central location for communication with staff, basic HR data, etc. We use the free 7punches app to track time punches, which also has some nifty features that help us manage labour costs and keep better tabs on things like lateness. What I'm most excited about now is 7shifts' built-in "Optimal Labor" tool, which combined with our POS sales integration, provides me with HOURLY forecasts for my sales on given upcoming week, then tells me how many servers, bartenders, etc it thinks I should have on based on my sales, labour targets and past scheduling. It's not perfect, but its hugely helpful and lightyears ahead of what we were doing in the past, taking only a fraction of the time. 7shifts is a tech company that really gets restaurants and what we need, I eagerly anticipate every update to the software. I'm a techno-geek at heart, with my own tech industry experience, and by working with the 7shifts people and products, I immediately see a really healthy, creative tech culture at the company, which are poised to keep moving at a phenomenal pace and quality of output.

Cons:

I wish we could get the Machine Learning auto-scheduler feature at "The Works" package level, even as a priced add-on. Currently the only way to get it is to sign up for a massively more expensive package that is really designed for franchise chains with many locations to handle. We have just one location, but really want the auto-scheduler (it's absolutely brilliant). I love the 7shifts web API and use it for quite a lot of our own software, but the documentation is really incomplete/out of date and I have to do a lot of reverse engineering either from their website or by making educated guesses. I can imagine that this might cause some friction or limit the abilities of third parties to integrate with 7shifts. Third party integrations have not been as robust or full-featured as I'd hoped, at least the TouchBistro/7shifts integration, but I think that's more due to the other side of the integration than the 7shifts people.

Stacked and Folded Social House Review of 7Shifts

Comments: Overall it is a solid product, very happy with it!! I feel it blows Hot Schedules out of the water!!

Pros:

Ease of use, lay out, certain reports. Ease for staff to communicate and input their availability and time off requests. It is user friendly on the front end.

Cons:

Better labor forecasting, actual v forecasted, Day part labor separation ( lunch v dinner) and real-time labor v forecasted v last week ( or last quarter or last year). Being able to break down the sales by day part along with labor would be fantastic. Also the "optimal labor" tool is pretty weak and the graph used is not helpful. Tip pooling or tip reporting enhancements. I have three cashiers on, having them the program able to split up the group tips by hours worked on that shift.

Great system and developing nicely

Comments: Customer service as always been a pleasure. Not a big fan of continual prompts every time I log in for feedback or sales pitches but overall a real solid system.

Pros:

During the time that we have used this software, there have been wonderful developments and rollouts that nicely enhance our operation. Keep up the good work!

Cons:

It was very basic to begin with. Coming along nicely and will likely be the best product if they keep it up.

Great Resource for Restaurant Mangement

Comments: Overall 7shifts has really productively impacted our day to day. Reservation booking, management notes, scheduling have all been digitized and made accessible anywhere we are. This allows for us to work on things and make educated decisions even when we are off property.

Pros:

The best features of this program is all around communication. That includes communication from ownership on down. Everyone always has quick access to the notes and day to day. Management log and scheduling were the biggest attractions for us.

Cons:

The biggest con for me so far is the permissions. We can only designate one Administrator and we cannot customize all permissions down quite as much as we need or would like. Sometimes we are stuck with "all or nothing" permissions decisions for some staff members.

Great Value and Customer Service for the price!

Comments: Customer Service has always been great, They have promptly answered questions and even make changes to my account. They also send lots of how to's and what has changed messages and emails, which are very helpful.

Pros:

I like the ability to schedule, edit and communicate on the go!

Cons:

Sometimes there are glitches with the app, such as....a staff member being scheduled once, but appears twice on the schedule for the same day.

I love 7shifts!

Pros:

I love 7shifts! It's easy to use, easy to schedule, easy for my staff. I can communicate with the whole team at once, can look at the whole month of requests off, the reports are handy for seeing who has had what time off, etc. The team can trade shifts amongst themselves and everybody can get ahold of each other when needed. I also like that I have quick easy access to things like employee start dates, etc without having to go digging through their file!We do not sync this with our POS or payroll, but I do use it to double check when I have a time clock entry that seems off.It's also nice to be able to easily access the schedule from years prior!All around good product at a fair price!

Cons:

I wish that some features of this product were not only available with the more expensive plan. Reminders for important staff dates would be helpful, but isn't worth the extra $$. Same with a manager log book, I'd love to use it with our business, but it's not worth the price difference to unlock these two items.I've only ever had a couple of issues I've run into. While support wasn't always able to correct them or address them head on, they've always done what they're able to &/or have put in feature requests, etc.

7Shifts Needs Ways to Search for Message Posts that Have Happened in the Past

Comments: The scheduling feature, though I do not make the work schedule, seems to work well.

Pros:

The way the schedule is laid out on the dashboard is nice and easy to see and understand.

Cons:

I need a way to know employee phone numbers when they are not scheduled. On the iPad app, I currently hover over their name (when they are scheduled) and their phone number appears. My coworker is somehow able to see all employee phone numbers regardless of when the person is scheduled, but we could not get access to that on another device. This brings me to another issue: the ability to use all of the features pan-device. It seems like some employees can get some information on some devices, but we cannot find/use every feature on every device, app or website. In the communication/messaging area, we need to be able to bold, underline, and italicize, just like in an email. We need to be able to search for messages, just like in emails.This software is very slow on every device I have used, and in multiple internet connectivity areas. Sometimes a customer is asking for a particular employee. Rather than physically walking around and searching our 4500 sq ft store and office space that's in a separate area, it would be nice to be able to check 7Shifts to see if that person is even working—alas, I can usually walk the entire floor and check three separate office spaces BEFORE the 7shifts Dashboard loads.

Great Scheduling Software

Comments: I really like 7shifts, I’ve never used any other scheduling software so I don’t have a comparison other than manual paper scheduling. 7shifts is a million times better than that. I can’t imagine scheduling 50+ people without 7shifts.

Pros:

I own a full service, high end, casual dining restaurant. I have usually between 50-65 employees. 7shifts allows me to manage multiple department schedules for the entire restaurant pretty easily. I very much like the feature that allows me to copy and paste the schedule from prior weeks, as well as the ability to create a template and distribute that template amongst everyone’s availability. I like that it puts accountability for requesting time off an updating availability on the employee. This saves me so much time. 7shifts connects with Cake (my POS) and brings sales over so that I can project my labor for the schedule I’m making.

Cons:

When I start from a template and the software distributes the shifts based on people’s availability seems very random. It would be better if the software was able to take into consideration the employees schedule from last week, keeping it the same as much as possible, and prioritizing shifts to primary roles. When I start from a template I have to do a lot more reorganizing of shifts after the software fills it out for me.

Game-changing modernization

Comments: Overall, we have had a very good experience since making the switch over to 7shifts and would certainly recommend it to other restaurants - especially those with a large staff.

Pros:

7shifts makes it easy to communicate with the entire staff, individually or as a group. It even allows us to easily send messages to specific roles or groups within roles, such as "bartenders scheduled today" or "servers not scheduled today." It also makes it easy for staff to communicate with management and each other, and has also made the process of shift swapping/coverage easier for staff and management. Managers love that we can see all bids for a shift, and that no swap or coverage goes unapproved (which often happened in the past when we were still using a paper system for switches). It's also great when we need to add staff for a particular shift, as we can simply post an open shift for anyone in a particular role.

Cons:

I wish you could access the original version of a posted schedule (before swaps/pick-ups, etc) and see quickly who picked up a shift vs. who was originally scheduled, rather than having to go back through the activity log. Additionally, apart from the dashboard view - which is fantastic and super convenient for planning each day - the layout of the iPad app isn't great, and when there are major changes/updates to the product, it can be tricky to get used to. When there are glitches (which is pretty rare), it can be disruptive to our process of planning each shift. These aren't things you have to deal with when using a paper system, however they are minor issues in comparison to the many benefits of switching to 7shifts.

7Shifts is easy to use for all staff

Comments: We have been very happy with the overall use of 7shifts and anytime we needed customer service, they were courteous and offered a quick fix. They were very gracious during our Covid closure and offered use of the app free of charge so that we could stay in contact with all our employees. I highly recommend!

Pros:

We use 7shifts as the primary tool for communication as well as scheduling. It's easy to set up, add new employees, manage the schedule, shift bids, and time off requests. Employees report that it is one of the most comprehensive and easy to use scheduling apps they've ever used! As the administrator, 7shifts makes scheduling quick and easy which is a huge benefit.

Cons:

The availability function can be improved. Employees report that it is the only aspect of the app that gives them trouble. Sometimes there is a lag between what the app shows on my phone vs. computer. For instance, shifts that have been edited and published are showing as not published on the app on my phone. Minor issues that cause little to no problems.

7shifts was a game changer for us!

Comments: We now have 4 restaurants/bars that utilize 7shifts and it's hard to imagine how we ever survived without it! It's streamlined our scheduling procedures and simplified the process of employees requesting off, submitting availability and swapping shifts. 7shifts customer service team is also extremely responsive and receptive any time we encounter an issue or even just want to provide our feedback on a certain feature that we think could be improved. We also now use the reporting tool for putting together high level labor tracking reports at the end of each month. Thanks, 7shifts, you're the best!

Pros:

I love that everything is in one place so you don't have to worry about forgetting that someone sent an email or text message requesting off for a 2 week vacation 6 months ago (which is the system we previously had in place!)

Cons:

I didn't like that you had to wait to enter employee raises until they were set to go into effect - although 7shifts has recently improved this feature so that you can set a specific date for an employee's new wage to begin!

Excellent scheduling software!

Comments: I used to make schedules through Excel, and would have employees email time off requests and availability changes. This software makes everything so much easier. It is so easy to use - copy schedules from week to week, move around shifts, copy shifts, etc. This app made me like making the schedule! It's also employee-friendly - they can give up and pick up shifts, and manager can approve them. They can communicate with each other through chat. Phone numbers and emails are available, so employees can easily contact each other.

Pros:

No glitches ever (previous app we used glitched and made errors to employees' schedules) Budgeting tool Ability to put in events Color coding departments and jobs Ability to print PDF schedule Communication (chat and message options) Employees can trade shifts Availability and time off request features are perfect Multiple locations allows you to use employees at different sites, but you can see in lighter color where they are already scheduled to work Great value for the price They keep making it better and will let you know when an update has been made

Cons:

There's a minimal international fee charged monthly for 7Shifts. But that's all!

7Shifts is the most used app other than our POS. Great value!

Comments: Scheduling with 7Shifts is a breeze. It is well designed and functions. This in itself is all I need from my scheduling app to have a good experience while doing a task that can very easily become tedious. 7Shifts makes scheduling for us a fun task.

Pros:

While 7Shifts was the first and original scheduling app we tested, we did try 2-3 others. But we kept coming back to 7Shifts. At the center of this decision was the ease of use, and nice design that allowed for easier scheduling. A scheduling app has to do that and work for us. Without this ease of use scheduling can be a a tedious task. 7Shifts makes this a breeze.

Cons:

I think 7Shifts has a very good core product (scheduling). And I only wish we had more time to test other features. But that is more on us, than the app. The one feature I wish we had back, as an administrator I wish I had the ability to quickly help employees with their password management. Resetting the passwords used to be easy some years back, whereas the admin was able to set-up a password for the end-user. That feature went away some years back.

Great!

Pros:

I love basically all the feature of this program. We use the event management to communicate events with three different departments, as well as restaurant specials and features. It has been user friendly for all staff and managers, the shift swap feature has been a real game changers for staff to communicate swift swaps while still keeping the manager in the loop.

Cons:

I wish we could tie into our POS system, having a unique software system it is difficult to find something that will tie in.