7shifts Reviews

workable scheduling app

Pros:

Easy to maintain a schedule and put a shift up for grabs. You can track your hours and see who you are working with. I like that it automatically tells you the manager on duty and the ability to message them directly. I like that feature where you can give a shout out I think that is different and unique. I like the ability to look up anyone in 7shifts and message them directly or create a group message.

Cons:

I think maybe the layout could use some improvement

7 Shifts for restaurant schedule Management

Comments: My managers and employees love it.

Pros:

It is easy to use and anybody with a phone can have easy access to their schedule, send messages using it, and letting anybody know about changes. It is a very practical and professional tool for the schedules that we use in our Restaurant. We have the scheduling available on our P/R processor, but we prefer to pay for this service as it is more agile and practical than our P/R company.

Cons:

To be honest, I do not have any complaints, but we only use the scheduling module as we have other systems.

It’s Okay

Pros:

When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app

Cons:

Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers

7shifts reduced scheduling errors and saved time

Comments: In general, this setup is quite efficient. The process of making appointments is quick and easy. For me, this is the most effective method available. I think it would be great if the user had more control over how the system worked for them.

Pros:

Toast's integration has made it even more user-friendly and convenient. We found that 7 shifts gave us more flexibility and control over our analytics, and the Toast integration helped us bring everything together. Making and using to-do lists is simple. We can inform the team of upcoming activities with the use of a calendar.

Cons:

It's hard to understand the ins and outs of time monitoring and arranging workers' shifts. They don't match up with Toast, thus we have no idea how the 7 shifts method calculates its staffing levels.

Great product, and the price is so affordable

Comments: The best piece to me was taking scheduling, time off requests, availability, and budgeting and putting them into a single piece of software.

Pros:

I loved getting to a digital schedule that I could easily push notifcations to my employees. It really streamlined the schedule process for my business and allowed me to simplify several processes into one.

Cons:

I was very happy with the software, however the only thing that made me switch was to get as many things under a single software suite as possible. We now use square for POS, scheduling, time tracking, payroll management, etc.

Alternatives Considered: Microsoft Excel

Reasons for Switching to 7shifts: I already have excel and used it prior, but I needed something that was much more advanced.

Helpful and Easy to Use

Comments: Overall, it's easy and convenient to use and cheaper than some of the similar apps.

Pros:

You can work from the website or from the app which is convenient if you're bouncing between locations. On the website, I can preset shift times for faster scheduling. You can set multiple roles which is beneficial for staff that do multiple things. You can assign an hourly to each role as well, so you can see an approximation of your labor for the week.

Cons:

Unfortunately, the preset shift times do not translate over to the app so you do have to manually do it which takes a little more time. Although I have my preference set to get push notifications for almost all the app features, they don't always come through.

Alternatives Considered: HotSchedules

Reasons for Switching to 7shifts: 7shifts was less expensive and much easier to use plus it integrated with our point of sale system.

Easy and Efficient

Comments: I had a good experience with this app. I was able to deal with all the management duties through the mobile app even when I was not at the store.

Pros:

7 shift was easy to use. Especially scheduling and dealing with employee availability.

Cons:

Some of the important features were not included in the basic package

Harassing sakes calls, inability to cancel

Comments: Stressful, annoying, something i don't have time to deal with

Pros:

Easy to set up and use, easy to distribute

Cons:

7 Shifts garassed me with sales calls and emails, calling me and locations, constantly trying to upsell . We changed schedulers because a new 1 came free with POS but they made it impossible to cancel subscription. Great product, unethical company, harassing sales tactics.

Great Employee Scheduling

Pros:

Very robust and user friendly interface. Great communication platform and supports shift swapping and giveaways

Cons:

There are a lot of bugs on the mobile app. once fixed this tool would be near perfect

Great Scheduling Tool

Pros:

7shifts is a great tool for employee scheduling. Its very user-friendly and free to user once you have under 10 employees

Cons:

The mobile app isn't as simple to use as the web version

Potential

Comments: So Far it has worked for our company, hopefully we can further develop our usage.

Pros:

The software has a lot of potentials to be great, the best part of it is the integration with POS so we can have real-time data.

Cons:

There are sections like time-sheets that are unnecessarily hard and not user-friendly.

Alternatives Considered: HotSchedules

Reasons for Choosing 7shifts: The software was very user-friendly but the app itself keeps crashing or lagging delaying our process when doing scheduling and payroll.

Switched From: Homebase

Reasons for Switching to 7shifts: Did not like the Fourth interface.

Great easy to use scheduling software

Comments: I have been using scheduling software for many years and the combination of price, ease of use, and available app for my employees makes it a winner in my book.

Pros:

I really enjoy having an app, setup was very easy, the price is right, and the over-all use is intuitive and simple to understand.

Cons:

None that I can think - honestly a good product that meets my needs.

High powered timekeeping for low entry cost.

Comments: 7punches is high powered, low cost product that was very easy to launch company wide.

Pros:

7shifts has a great entry level price point for small organizations and companies. It is accessible, durable and transparent. It instills team confidence with employees when they can track their timesheets in real time and communicate quickly with management and colleagues through the application negating the need to maintain posted call sheets or add contacts to personal mobile devices.

Cons:

7shifts cannot lock or protect a current schedule once its posted. You must use great caution when editing schedules online or on a mobile device that you are actually editing the correct day and date. If your scheduling manager is distracted during the edit process for a future week it is possible to mistakenly edit (and publish) a current week. Additionally, it would be helpful for the software to utilize a biometric reader in 7punches thereby eliminated the 4 digit code requirement.

Alternatives Considered: QuickBooks Time, WhenToWork and Homebase

Reasons for Choosing 7shifts: We are a seasonal tourist destination and it made sense to switch to a provider that didn't require 12 month commitments.

Reasons for Switching to 7shifts: Low cost fast start.

Great Product!

Comments: Overall this program is great! Been using for years but it would be nice for some more options to personalize for our needs. Love the reports feature though to see how staff compare in various categories!

Pros:

I do the scheduling for a staff of 60+ so the ease of copying shifts to another week/day is great

Cons:

The integration between this and Toast is great but could still use some work. We primarily use it for the purposes of seeing when staff have clocked in or not and as a manager it would be great to turn this feature on and off for the different departments ( front of house, back of house, bar). It would also be great to turn the feature off for clocking out vs clocking in at the end of the shift vs beginning. As a front of house manager I’m not as concerned with back of house clockins but still get 12 notifications for their staff a day, and I am more concerned about front of house staff clocking in but not as concerned with them clocking out

Great, just needs some tweaks.

Comments: Scheduling mistakes! I used collect employees' schedules and manually enter them into an availability table that I made on Excel. Then I would refer to that table as I made the schedule. The issues arose when employees would text me their availability or time off requests; those were easy to lose track of. This software puts the responsibility of accurate availability on the employee, it's great!

Pros:

It saves time by allowing the employees to add their own availability, request time off, and switch shifts with each other. This software is a huge help and has solved scheduling problems and prevented some mistakes.

Cons:

It only prints a week at a time, there is no condensed version to get a monthly schedule printed. The month-long format that they do have is horribly unorganized & does not print well. This isn't a big issue, it just uses up more paper and space than our previous scheduling method. The absolute worst part about this software has to do with the roles that employees can be assigned: there is no "training" option under the roles that I created. This makes scheduling new employees very difficult. The work-around is tedious; remove their current roles, schedule them for the time they would train and write their role in the notes of that shift. This is inconvenient because it is difficult to track "unassigned" shifts. It would be great if there was a training option under each role so that when I run the report, I can track how many training shifts an employee has had.

Great Scheduling Software

Comments: I really like 7shifts, I’ve never used any other scheduling software so I don’t have a comparison other than manual paper scheduling. 7shifts is a million times better than that. I can’t imagine scheduling 50+ people without 7shifts.

Pros:

I own a full service, high end, casual dining restaurant. I have usually between 50-65 employees. 7shifts allows me to manage multiple department schedules for the entire restaurant pretty easily. I very much like the feature that allows me to copy and paste the schedule from prior weeks, as well as the ability to create a template and distribute that template amongst everyone’s availability. I like that it puts accountability for requesting time off an updating availability on the employee. This saves me so much time. 7shifts connects with Cake (my POS) and brings sales over so that I can project my labor for the schedule I’m making.

Cons:

When I start from a template and the software distributes the shifts based on people’s availability seems very random. It would be better if the software was able to take into consideration the employees schedule from last week, keeping it the same as much as possible, and prioritizing shifts to primary roles. When I start from a template I have to do a lot more reorganizing of shifts after the software fills it out for me.

7shifts A Networking Dream

Comments: Overall, 7shifts is quite easy to work with, I've only experienced some minor inconveniences with it. Otherwise, it is significantly more streamlined compared to software that my close friends have shown me that their workplaces implement.

Pros:

As a worker, I've found 7shifts fairly easy to work with. It easily allows me to see my upcoming shifts and if necessary offer them up for others to take. I have not personally used other software, but my friends have told me that they are either unable to trade shifts easily or at all! The messaging features are also quite adequate as they are simple to understand and use. They make it a breeze to contact my coworkers or employer if necessary. Finally, I believe it is a fairly recent development, but 7shifts has a logbook feature that allows for commentary about that day of work. The logbook is exceptional at sharing information with my employer and coworkers, and helps us maintain inventory and smooth daily operations.

Cons:

Its recording of my expected pay is not always 100% accurate although that's probably due to taxes. However it might be nice to implement a feature that determines what you'll make after tax. Additonally, I've had some issues trying to input my availability, where the dates will switch before I post my availability. This isn't a deal breaker but just a bit annoying to switch them back.

Much aloha for 7shifts!

Comments: I have been very satisfied with the customer service. In Hawaii sometimes its difficult to get answers because of our time difference. But even if I miss customer service, they always get back to me in a very timely manner and I am super grateful!

Pros:

I manage a restaurant that uses Toast as our POS system. The integration was easy and I love the real time information shared between both platforms. The scheduling portion of 7shifts is my favorite and the mobile access. Business needs change on a dime in food and beverage and I need all my staff members to be on the same page at all times. The messaging feature is also very crucial, we live on an island and recently Mauna Loa volcano erupted. Some of our team members live on the other side of the island. We wanted to get work out quickly and efficiently to share information and to go over safety protocols and possible plans. 7shifts allowed for us to reach all of our employees in a timely manner.

Cons:

One thing I would ask 7shifts to consider is allowing for a business to customize "flags" for the schedule. For example, if I call someone off of work I would rather leave their original schedule posted for the record and indicate that I called them off.

Best Bang for Your Buckl

Comments: I don't know that we could function properly & in our budget without a scheduling program. We previously used Hot Schedules. It was complicated for everyone & had a lot of extra junk no one really used or needed. We moved to 7shifts & it was a breath of fresh air!!! So much easier to use, the reports it provides are fantastic & it has built in tools that guide the scheduler to meeting their labor costs. Labor is undeniably our largest expense. It is also our most important so having 7shifts help us manage that is priceless. By the way, it is NOT expensive!!

Pros:

I find it to be very user friendly for our GM's that build their schedules. I also appreciate the fact that it puts our staff in charge of their schedules. If they play by the rules of 7shifts, they can really make their schedules work for them.

Cons:

Customer service; chatting is not efficient & even if the tech is the one that isn't responding, you still get kicked out when the time is up.

User Friendly!!!

Comments: It has been at least one thing that’s made my life a little easier over the past couple of years.

Pros:

I have enough experience to compare this system to others and I love this one. It’s always easy to read and understand. The colors and how it’s laid out always helps me remember my schedules. It also helps remind me what position I’ll be filling in or what time I may be able to leave work or just what the week is going to look like business-wise.

Cons:

At times, I don’t get all the notifications that coworkers post in different groups. They’re not typically super important posts but I like to be up-to-date.

Great scheduling application for any industry

Comments: Excellent - no issues from set up and getting our account started we have had zero issues. Communication has been good through the whole process. No issues - extremely positive!

Pros:

We have tried a few products and this is the best value for the money. We like the ability to text, message, and have the staff see all this on the mobile app. This is what staff expect these days and we think 7Shifts makes on-line scheduling and helps us keep managers time tied up constantly working schedules. We use this for our 24 hour operation and it works great for us!

Cons:

Not a problem with the software or the application, it is a problem with us since we own numerous companies our time clocks are on another system and do not integrate but could. We should really be using the scheduling application and more features from 7Shifts but that is us not the product. We should explore more integration and try to push more to 7Shifts.

7shifts, great for more than just scheduling

Pros:

It’s convenient the the mobile app works well to do most scheduling updates and adding of employees. The messaging also works well for getting in touch with team members and the facts that contact information is readily available to our teams to connect.

Cons:

Sometimes there are issues where employees do not have update notifications enabled and they miss updates. You also can’t reactivate terminated employees from the mobile app. You don’t get a good view of hourly shift coverage in the mobile app like you do from accessing online in the browser.

7Shifts saved my company!

Comments: I used to schedule my staff with an excel spreadsheet, screenshot and posted to a Facebook Forum. It was a madhouse trying to deal with shift swaps and reading the staff clockin/out cards to match their shifts. With a growing company this just wasn't gonna cut it anymore. 7shifts popped up in my personal Facebook feed and the rest is Kismet. The software has helped clean up so many of my payroll processes, allows my staff to switch shifts with only others of the same experience level or higher (so I ALWAYS have a manager on shift and not a hoard of brand new employees), helps my managers reach staff more easily, is so easy to understand that I haven't had to train the new staff on it and combined with the 7punches Clock-in/out software- I can relax knowing my staff can't clock in if they aren't on the schedule and my staff can breathe easily with the ability to calculate their paycheck in advance! The staff at 7shifts has always been extremely helpful and always welcoming for suggestions and updates. I can't imagine moving to any other system and am so glad I found it!

Pros:

It is easy to understand, set up and the customer service is extraordinary!

Cons:

I wish there were more manager capabilities in the mobile app, but the app has improved already since it was first launched, so I imagine it will only get better.

7Shifts reduces scheduling time and burden

Comments: It's typically a very challenging and time consuming task but 7Shifts reduces the time, stress and burden of scheduling.

Pros:

I love that my employees are able to communicate with each other and work to fill their shifts if they're ill or issues arise. This frees up my limited time. The templates and metrics that the employees and myself are able to fill in re: how much they'd like to work and when are intuitive and allow me to reduce the time cross referencing. The software is incredibly intuitive and easy to use or find the things you're looking for. Finally, the service and support I've received from the team has been outstanding. They believe in their product and want it to work for your needs.

Cons:

My business does a lot of outside events. While there is a section for events, I'd like for it to highlight the entire staff field for the day so I can more easily cross reference that there are major staffing changes that will need to occur.

Easy to navigate

Pros:

The scheduling feature is by far my favorite. When you're having to create schedules for multiple properties it's huge to have everything in one place, on one program. I don't know what I would do if I didn't have 7shifts.

Cons:

My biggest issue would have to do with team members forgetting to punch in and out, then having to manually go in and adjust their timesheet. It's a con but there's nothing that can really be done to fix this that I know of since its more human error than anything.