Vend Reviews

After 2 Years Working with Vend, We are extremely satisfied. It has added value to our business.

Comments: Vend is a POS Platform that has helped us run our business smoothly. We love the ease of configuration and customization that is available. Looking forward to our growth expansion, we have concluded that we have made a right selection for a POS platform. It is a basically a Plug & Play installation for a new site with minor issues for a start up new store once you have your business running under Vend.

Pros:

Pros: Intuitive interface. Most of our users are able to adapt in a few days. Reporting Structure is Good. We can replicate a site basically in few minutes. Only Online Software that actually complied with Regulatory Fiscal requirements with no additional customization. Cons: Which it could have more apps available for integration(Mobile Apps) and hospitality configurations. . Lack of Business Intelligence Interfaces.

Cons:

Lack of application Integration with third parties. Even though I find Vend very functional, I would like to see vend have payments gateways integrated in our region or country (Honduras, Central America).

Perfect App

Comments: Amazing Experience with more than 2 years with a lot of updates and perfect customer service.

Pros:

The software easy to use, anyone can use it even a person not educated, I had 2 salesman in my shop the was using it for 2 years and more. The monthly report very accurate and helpful for our company to easy calculate our monthly income statement. Tracking our COGS anytime so we can control our purchases. the inventory stock tracking perfect. Option with no tax good for our country because we don't have a taxes. Tracking my sales anywhere online by my phone a good features.

Cons:

The monthly subscription fees little expensive specially for the small businesses/Home Businesses. So I recommend to have a plan customized for a small business with a low price kind of support them. Adding Arabic Language maybe will be a good idea and catching new users.

TERRIBLE Customer Service

Comments: I would never use this system if I were to open a business. I would look into other systems. Rain seems like it would be good, but need to do more research. Vend s HORRIBLE.

Pros:

It's easy for employees to search something. I Like how you can export the items to an excel sheet to count and then re-import.

Cons:

1. It is like pulling teeth to get support. they make you write a novel rather than just simply calling- and then don't answer for days. I have been waiting exactly 7 days for my issue to be resolved. 2. Inventory counts are mysteriously inaccurate on a ridiculous amount of items, even after I update it the day prior.. It has been like this the whole 2 years on and off. There is no way it is employee/customer theft. It is program error. 3. The loyalty deletes every time I update a variant...I have to re-enter it every time which is extremely annoying and a complete waste of time.To make it worse, I can't highlight the loyalty amount that's already in there and re-type the same exact thing.. it makes me click the zero loyalty above and then re-click the loyalty amount and re-enter it. Another annoying waste of time. It's not user friendly on the back-end...you have to pay meticulous attention when updating things because of this. Difficult to do while working with customers. 4. This program is very inconsistent. 5. Sometimes my whole update doesn't save at all and I have to redo it 3 times.

I'm currently operating three locations, and Vend has been helpful so far

Comments: The simplicity to set up the inventory does save our staff a lot of time. The integration for the receipt printer, payment terminal, and cash drawer is also pretty simple. And if you run into any issues, the customer supports were also quick to respond. If you are an entrepreneur who just opened shop, I'd recommend going with Vend.

Pros:

It's simple to setup and if you have any questions, you can usually call customer supports who pick up pretty quickly. This product will help you conduct transactions, manage inventory, and set promotions. I'm sure there are more features, but those were the ones I mostly use, and so far I have not encountered any major issues.

Cons:

I wish there were more options on payment services than just Vantiv. Also, since this is cloud base, it will take a while for all your products to sync. For instance, if you're uploading new product and plan to do a count, I'd suggest waiting about 5 minutes for the upload to be completed before setting up the inventory counts to be safe.

Completely streamlined the way we do business

Comments: Thorough reporting, cost effective, reduces our workload. Easier management of inventory.

Pros:

I absolutely love the multi-store functionality of Vend. We used to have to create multiple transfers because our previous software was not cloud based and did not communicate between stores. It was a huge headache to manage two completely separate inventories. Vend solved this problem and cut our work load in half. Our inventory counts are now far more accurate and easy to facilitate. The interface is extremely user friendly, and new employees typically need very minimal training to become proficient completing transactions. The reporting is absolutely fantastic and thorough. The thorough reporting has allowed us to order product far more efficiently and accurately than before. The price is reasonable, the customer support is fantastic.

Cons:

I really can't think of much negative to say about Vend. We have had a great experience with Vend, and all of the issues that we have had were successfully resolved in short order by the outstanding on-boarding and support teams.

Very easy to set up, navigate and get customers checked out quickly

Comments: Being able to set up quickly, access from the cloud and use on multiple devices are jut some of the benefits to me.

Pros:

The ease in setting up an online store and having the actual inventory be available is amazing. Being able to set if you want items available online or not is a plus, as being able to set a product with unlimited inventory so that it is still available to order online, even if you physically sell out of the item. This is great for quick to order in products.

Cons:

It would be nice to have better integration between my POS system on the iPad, so that I could use a receipt printer and auto-cash drawer without using a PC setup.

It solves all of the problems I have as a retailer

Comments: I achieved fast checkout because all the product are loaded in inventory,
but perhaps the most important is that I have increased the accuracy of reporting drastically

Pros:

What I like about vend its is well designed user interface. But perhaps the most important is the ease of use, you can get the gist of it in about 20 minutes, and for more complex tasks it still would not take long to learn

Cons:

I guess it's that for more detailed accounting id have to connect it to another software. so for example i have other expenses like utilities dont figure in the vend reporting, so the GP figures for instance are not fully accurate.

One of the best POS Systems on the Market

Comments: Satisfied with the overall experience on the platform. grouped items work smoothly on large inventories

Pros:

The ease of use on the POS terminals and the way the platform organizes the inventory is just outstanding

Cons:

There was a short notice when the product was acquired by Lightspeed, but gladly it did not affect the product use at all

It is Great for Specialty Retail

Comments: The have a great product and serves a need in the niche and specialty retail market. I have used it many of times and integrated it with clients and tested it with many different types of businesses. The main concern is the speed and the register interface screen layout. I think in time some of the issues will get reworked. I like the integrations with apps and online. Being cloud based its very easy to rollout to more than one location. Reporting is very robust and it will report all types of sales from every source. I recommend it to any clothing store, bridal shops, craft shops, hobby shops, etc.

Pros:

Vend is easy to get going, but has a learning curve. It has a design that is geared towards more specialty retail with lower volume sales. Installed in a resale clothing store, and it worked great, it has multiple picture features and offer integration with ecommerce. The level of options is great for stores like clothing, toy stores, hobby shops, etc.

Cons:

The user register screen was hard to get us too. Its not layout in a standard cash register layout. Their was no use of a virtual number keypad. Which is hard to get use too. There are work arounds for it. They really need to redo the user register interface to be more streamlined.

Solid for Small Businesses

Comments: Overal it was good, I think for a small business that's trying to save on expenses and monthly costs - it's a viable option. Once you start making some real cash, and you want to go online as well - I think there are better platforms to fit your need

Pros:

We used this for a small retail clothing store. It was managed remotely and easily updated within the shop. It was easy to see analytics for sales

Cons:

Our CC processor wasn't accepted at the time, so we had to input our credit card sales manually. This was a hassle but was eventually fixed.

Important Please read if you are considering subscribing to vend especially if you have more than 20

Comments: No issue resolved so far.

Pros:

It is easy to use how ever with a very limited functionality offered.

Cons:

We subscribed to vend approximately a year ago when we had 2 shops and not very many sku, the system worked great and although few issues for which customer service was never really helpful we were able to manage and circumvent.   The issues started to build when our shops and sku started to increase, it was at this point we started to use there import and export functionality to mass upload data. Unknown to us at that time we started to see huge inventory issues within shops, from stock figures constantly being wrong to stock transfers always being incorrect. Upon investigation we found bugs when uploading re order level and qty, the system would automatically delete and add stock, we reported this issue to vend 6 months ago, they then came back to us with a solution   “ to manually edit 2000 sku across 20 stores whilst they resolve the issue”  It has now been 6 months vend has still not resolved the issue, there is no way we can manage to edit as per there solution needless to say we have had to build a complete off line solution to manage our inventory which is a core feature for why we purchased vend in the first place.  We are now urgently looking for alternatives as this has impeded our growth caused customers to walk away due to non stock items and will cause us a huge cost in technology change across 20 stores . I strongly recommend anyone taking vend to test the system robustly, above is just one of many unresolved issues 20 stores .

After a year of use...

Comments: After one year of using Vend my impression of the product has dropped drastically. The reporting functions are pretty much a joke and the accounting features are a disaster. The only thing worse than these two things is the customer service department which for a year has responded to virtually every inquiry with "The program can't do that", or "It is a feature we are looking to add." There is no report to tell you what, if any, inventory has had it's inventory on hand adjusted (which every professional program does have to combat theft). You actually have to look at each item individually, which when you have over 30k products is not something you can do. I purchased it for two key features, the ability to issue store credit and the ability to integrated with Quickbooks on-line. Only after I started using it did I find that it can do one or the other, for some bizarre reason, not both at the same time. The ordering screen does allow customization and only lists a products description when creating a purchase order. When you have multiple paints from different distributors with the name "Blue" it is impossible to tell which it is. You have to add the brand to the name, which might not be an issue if you start your business using it, but when transferring from another program plan on spent countless hours renaming your products. Then there is trying to enter your daily transactions in your account software when Vend's report don't balance sales and revenue. AVOID!

Pros:

Front end is clean and simple for employees to use. Fine for a very small or beginning business.

Cons:

Reporting functions are terrible. System was not designed by anyone with any understanding of accounting or running a B&M retail business. Only capable of working for a very small retail business.

Great product at a great value and easy to use

Pros:

Great customer support, they are there for you with the answers to all of the "problems" that i have had quickly and ready to fix it

Cons:

The few problems that i have had were all update related, either of the vend program or the IOS version, in those cases the updates were not known to me and in some cases one or the other did not communicate well after the updates. It would be nice to know of potential problems ahead of time rather to be in the middle of a transaction and have to start the troubleshooting process, or have to wait for the update during peak selling time rather than knowing beforehand to take care of the problem during down time.

Perfect POS for Inventory Intensive Retail Stores

Comments: Vend has been a great POS system for our retail store. It's register IPAD app is quick to learn and easy to train our employees on. The Inventory and Reporting system makes the management of our business so much simpler. It integrates well with multiple 3rd party programs, and receives regular updates from the company. Support has always been quick to help me out as well with the limited issues we've had. I would like to continue to see some improvements to the loyalty and rewards aspect, however these are not deal breakers.

Pros:

The Inventory Management system is leaps and bounds above other POS systems we've look at. This is by far the main driver behind why we selected Vend as our POS system for our Cigar Store. Our small retail store can easily hold 10,000+ SKUs and we needed a system that could easily manage that. The reporting system is also very robust allowing us to quickly produce reports, or export data to allow us to measure sales trends, and make informed buying decisions.

Cons:

There are some limits to the loyalty system and discount aspects, however they have improved consistently with regular updates. We have a VIP Club system and I'd like to have a higher loyalty tier system for them, however there isn't a universal way to do that.

Super Easy to Use

Pros:

Love the cloud services they provide and especially the feature which allows Vend to work even if there is an internet outage. Some of my colleagues are not techno savvy but they managed to figure it out pretty quick. Loyalty dollar options also seem interesting and its an optional feature.

Cons:

The single browser support makes it risky if and when it gets a bad update. Currently only chrome is supported. Additional cost for premium phone support irks me because if Im buying the product, the highest level of support should come with that

Pricey product and poor inventory management.

Comments: Knowing what I did need in retail
Software.

Pros:

It has all the bells and whistles when it comes to setting up your retail store. It allows more than one register and many users.

Cons:

The inventory management was terrible. I had one brick and mortar and an online store and the inventory was constantly off. Also you have to pay extra for customer support if you need to call and solve a problem immediately (register not working during business hours etc.)

There are easy to use aspects , some functionality could be easier

Pros:

The reports are easily accessible, I like the quick keys for the register, is easy for training. I like the daily sales ledger to show sales by associates and also easy for returns also. Daily totals during the day are nice to see where you are in sales also.

Cons:

Putting in products and variance are a little confusing. I also think inventory could be easier in the software.

Overall Vend is a great platform for small businesses

Comments: Ease of use, Relatively dependable. easy to set up.

Pros:

it's easy to use, has a very small learning curve and the ability to quickly complete many functions in relative short order. The customizability is is pretty good but does have some limitations.

Cons:

Vend does not always report correct values or numbers, because it it always being updated new glitches and bugs can be introduced causing havoc for your day. I found out that when you close (Delete) an outlet that it deletes all attached reports other than the historical sales, so unless you back them all up they're gone forever, I feel like this is a huge issue for vend as these reports can be vital to have if your subject to audit like we are. While customer service is great I rarely get the answers that i'm needing or a solution for my problem.

It works well for our retail store/cafe. The inventory management is our main requirement.

Comments: Inventory management, Point of Sale, easy daily/weekly/monthly quick sales reports. Ease of use for beginners.

Pros:

Easy to train new employees on the POS. It's integration with Shopify, Deputy and Square. Clean and pro looking (would like to be able to customize it more for my shops character).

Cons:

I don't like that I have to activate the scanner, it really slows things down. The label making software is not very adjustable, and it makes it difficult for the scanner to read. No pictures for variants.

Vend POS software is very user friendly, but what really excels is the customer support

Pros:

We had never used a POS system before, so we were a little intimidated by the thought of having to input our inventory. However, the ability to use .csv spreadsheets greatly facilitated the process of copying the inventory from our accounting program.

Cons:

Vend will occasionally change the format of a page or category unexpectedly: for example, when a product is added or edited there is no longer the choice to add a sales code and a purchase code.

Easy to use and well documented POS.

Comments: Organizing hotel vending area and tracking inventory.

Pros:

Flexibility and ease of use. Customer support is always helpful. Can input wide range of SKUs and QR codes to customize products that don't have them printed on.

Cons:

Slightly pricey, needs to be logged out and back in sometimes. Some of the buttons to press could be bigger such as removing an item from order screen.

Features are overstated

Pros:

Ease of use in-store, could train new employees or temporary help for big sales in a matter of minutes how to operate the register

Cons:

The link-ability with e-commerce such as Shopify is not nearly as seamless as it is made out to be, lots of broken links

A Small to Medium Retailer Friend

Comments: Vend is fast, effective and efficient.

Pros:

1. If you have a company that is very busy and its hard to keep track of your stock levels then this pos is a system you need. 2. Searching in Vend is fast, it organizes everything and gives you thee option to create different variants of items which produces results in timely manner; reducing customers wait time. 3. To every business safety is very important and Vend uses the Cloud which is safe, can be used offsite, and allows 24 hour access to all reports every day of the week. 4. It is pretty easy to use, very straight forward like similar sites that I have used and your staff members will be relieved of how user-friendly this is. 5. Stock orders no longer have to be a headache. You can add your suppliers information and when stock is low Vend automatically creates a purchase order and send them off. Now who wouldn't want such a handy feature?

Cons:

1. When inputting the float and an error was made i found it challenging to change that information. 2. The company I work for also uses Quickbooks and being that these two companies are integrated we were delighted only to find out it can only be combined for US residents only. 3. Its a quite pricey especially for start up companies.

Awesome software, made it all easier

Comments: Made oversight faster, could work from anywhere, uptime is great.

Pros:

It is easy to use, it is updated timely, and it offers PC web browser access. PC web access is very important because it gives flexibility.

Cons:

A little on the pricey side, but it offers great value for the money. Updates could come faster. They do come but tend to lag.

Excellent value for the money

Pros:

It is all in your hand and you can do what you want with the program and it is afforable I like the fact that you can add products and delete products easily and it is very simple to use

Cons:

Graphics need some work and certain icons could be used in bigger format Tracking previous invoice and customer history needs improvements