Intergy Reviews

Intergy works well for us

Comments: Intergy PM has helped grow our business, increase efficiencies, and help ro reduce overhead.

Pros:

The Intergy PM and Practice Analytics reporting system are great for our business. The ease of claims entry and transmission has helped streamline our processes.

Cons:

Some of the Enterprise functions are meant for a large multi-specialty practice and not a RCM/billing company like ours. But it does not hamper our use of Intergy.

Intergy PM Review

Comments: It has been great. Our PM set-up phase and go-live went great. We were prepared and ready to go. Our billing did not miss a beat.

Pros:

The billing set-up/features are easy to set up and easy to use.

Cons:

I would like to see some more built in reports with filters. We can always run/write reports in Practice Analytics - but not all users have PA access. Some additional Finance and A/R reports would be great.

I feel like I'm in bizarro world

Comments: We are a small practice and have sunk too much into changing so now we feel trapped. We have longtime employees talking of quitting because this system is such a frustrating mess. Supposedly there is an update "in the spring" that we are hoping at least makes the software useable.

Pros:

We switched over from Primesuite early because Greenway told us if we did so there would be no extra charge for the new software and Primesuite was no longer being supported.

Cons:

Where to begin? This software has literally brought our thriving practice to its knees. That in and of itself says it all. I have 2 partners in their later careers talking imminent retirement due to this system. I've been in practice 10 years and have found myself looking at other options solely due to the Intergy switch. We were happy using Greenway Primesuite. Like all EMRs, it sucked but at least didn't get in the way of providing patient care. We were told Greenway would no longer be supporting Primesuite and so we assumed (wrongly it turns out) that at the very least we'd get an upgraded version of Primesuite. We couldn't have been more wrong. I feel like I've stepped back 15 years and cannot think of 1 improvement from the old software. Customer Support has been abysmal. Greenway sent trainers to help us when we went live. Problem was they didn't really know how to use the system. Then on day 3 of going live there was an "update" that completely changed to look of the system and which the trainers had not received any training on. At that point they could no longer answer any of our questions and were learning along with us. The one bit of help in this whole mess was when our trainer admitted this EMR was crap but that they're all crap. Appreciated the honesty in a mess of lies.

There is no such thing as a perfect EHR/EMR system

Pros:

I have been using Greenway Intergy for about 4 years. I previously used a different Greenway EHR system for about years before Intergy. The support is usually pretty knowledgeable about issues and if they aren't able to help they will escalate your case to a higher support team. Within the last 3 to 4 years, Greenway has really stepped up their game with trying to enhance their product. They formed a program for end users to help enhance features within the system. End users were given the opportunity to give feedback about what we liked and disliked and how we felt it could be better. This was a very well thought out program that actively met multiple times within a month for probably 2 years. That is probably my favorite thing that Greenway has ever done. Forms are used in the charting process and I personally don't care for most of the forms that are provided, but the good thing about Intergy is that you can build your own forms to meet your practice's specific needs. They do have a wide range of forms that would most likely fit the needs of other practices. There are a lot of features offered within Intergy.

Cons:

Implementation was one of the worst experiences. Our health center used a Greenway EHR system called Success EHS that Greenway discontinued and we were forced to the conversion of Intergy. Go-Live day was so bad that we ended up using paper chart notes for about 2 weeks. Most likely, a practice using Intergy will need a "super user" because some of the workflows are difficult to perform for the average user. You will need to come up with your own training plan for new employees. Although they have training videos, almost all of them are out of date. The billing process needs a major overhaul.

User Friendly and Full of Features

Pros:

Intergy is very user friendly. It's easy to navigate and to find information on a patient as all activity pertaining to the patient stays within their Intergy account. The user doesn't have to go to separate areas of the software to piece together a story. Scheduling and Patient Management is easy to use and flows nicely. Patient demographics are easy to navigate and the main information on a patient is located all on one screen. Intergy has a robust variety of basic reports built in. For higher level, detailed reporting we use their Practice Analytics (separate system) but the ones within Intergy do give the basics needed for a practice. The ability to create and print custom letters is a great feature. Charge and payment posting is easy to do. The financial activity portion of Intergy is well developed and one of the best compared to other systems I've seen. Tracking activity is easy and all transactions for a charge are easy to understand and follow. System allows for charges to be voided. Financial activity can also be reversed (payment takebacks, contractual adjustments, etc.) easily when necessary.

Cons:

We encounter some issues regarding to set-up for our large multi-specialty practice with multiple sites and providers. We need the ability to have multiple costs centers for a provider but would have to purchase an additional provider user/license for this, which causes other issues. Fee schedule maintenance would be nice to have option to pull the allowable based upon POS.

Intergy EMR

Comments: This system has met all of the expectations of our clients. We have been able to customize the system to meet all our needs.

Pros:

This software is comprehensive and flexible for multi-specialty practices. The reporting capabilties are second to none.

Cons:

The user interface could use a refresh. We have had to use a 3rd party integrated product for digital signature capture

Intergy is very user friendly. All the information I need is right at my fingertips.

Comments: I would highly recommend Intergy. All information is easily obtained. All information can be seen on one screen, no jumping back and forth from screen to screen. When and if support is needed the calls is answered promptly, by a live person and is rectified quickly. Love Intergy & Greenway!

Pros:

Intergy offers the information I need all on one screen. All icons are clearly labeled. I am able to customize Intergy to my specific job duties, so there is no clutter and/or information that is not relevant to me. Help buttons are available on every screen. I love that it tracks my movements so I can easily return to a specific patient by just looking at my history. Most importantly, if I do need to contact customer service for support the phone is always answered by a live representative who has always been able to answer my questions with just one short phone call and more often than not, I end up learning additional tips/tricks that make my job easier.

Cons:

I wish DK letters can be reproduced if accidentally not printed. I have Intergy set up to search for patients by account #, it would be nice once we switch the search mode to patient name instead, if the cursor automatically went to the field where you enter the patient name. Neither of these are a problem, but it's all I can think of as a negative.

Great EHR

Comments: reenway has always provided us with a subject matter expert in the areas or modules that we need or may have overlooked. So at a moment I can pick up the phone or email a SME to get direct insight on how the system was designed to work vs how we were using it.

It's important to note after going live the support turnaround & follow through have been great. Chat, Calls, Email.

Pros:

User customization, Practice customization.

Cons:

ome key points I'd like to highlight are: The sales teams, I really hate to use that term because of the typical cliché of a sales guy. I've had the opportunity of spending time with these teams at the conferences and truly believe they want to do well by the community and not just sell a product and move on. That being said, every implementation that we've had, we were always provided a robust road map that outlined the entire process from assessment, discovery, plan and design, training, communications to entire organization, adjusting or recommend workflow changes, and continuing support. Throughout that process of not just developing the road map but following through, we were always in control and felt that Greenway's actions were directed towards our goals.

A great EHR!

Pros:

For us, the fact that it is SO CUSTOMIZABLE is the best. Our Medical Director/CMIO can make changes to the Provider Encounter Forms and have it saved before the other providers get back to seeing patients after lunch. It has everything you need out of an EHR for CEHRT compliance, and more. Having the ability to query, bi-directionally, State Immunization Registries is a great recent addition to the product which cuts down on time.

Cons:

Health Reminders (Clinical Decision Support tools) and Immunization Schedules don't have the flexibility or logic needed for actual humans. If a patient receives a vaccine late on a series, the schedule needs to recalculate itself. Similar with health reminders - take Colorectal Cancer Screenings for example. We cannot have one reminder satisfied by various tests and various timelines based on those tests (FOBT/FIT Test = 1 year, Colonoscopy = 1/3/5/10 years). Also, results of the tests cannot be taken into account.

Excellent for billing

Pros:

Best billing software in the industry! It speaks continuously with the EHR. The data analytics tool can simultaneously pull data from PM and EHR.

Cons:

Expensive product, especially when you add on the EHR, analytics tool, interfaces, and other modules (like immunization registry)

Not worth the money

Pros:

there's nothing about this system that's liked

Cons:

EVERYTHING! customer service, poor communication, don't feel valued, continuous system outages, oversold as "better than ehs" but it's NOT! ehs might have be an antiquated system, but it at least had esig capabilities

Intergy for FQHC

Pros:

Fairly reasonable demographics that meet UDS guidelines. Canned report feature provides good amount of pre fabricated reports. Insurance set up fairly easy.

Cons:

poor functionality, no population health interface. Greenway Intergy proves difficult to interface with other HL7 software. Not intuitive, charges do not interface with forms. Too many 'clicks'. Practice Analytics does not utilize diagnosis' or procedures for UDS measures, and your workflow has to include the correct click to produce results so you add the correct medcin finding rather than diagnosis.

Intergy Review

Comments: Overall, the daily operations in the clinical and financial sides are amazing and rival Epic, Cerner, etc. in their efficiency.

Pros:

The customization for the software is intuitive when changes are needed to be made. The favorites for diagnosis for providers are a nice feature as that guides them to selecting good ICD-10 codes. Customization on the back end is easy to utilize as well. The GUI provides most of the information at a glance.

Cons:

Reports are not easily exportable to an Excel Spreadsheet which is disappointing and why i ranked as n 8.

Dependable and Reliable

Comments: We have been very pleased with Greenway--Most pleased with customer service--Efficient and courteous!!!

Pros:

Ease of functions and help features are easy to follow. So many of the functions are almost self-explanatory.

Cons:

Don't have any--.We have been most fortunate with input issues from the beginning. Only con is that we can't integrate information to other facilities--no that is not far away.

Intergy makes my day productive!

Pros:

Intergy is easy to use. Upgrades are constantly made. I feel as though support is easy to work with and they take suggestions for possible upgrades in the future.

Cons:

I do not think this product is Pediatric specific and there are a few things that we need to modify as a result, however, support has listened to our challenges and worked with us to find resolution.

Small Clinic

Comments: There were bumps in the road at the beginning, every one likes things done the way they are used to. The upside to this downfall was that GRS was willing to work with me as the billing manager to get what I needed to keep our current workflow running smoothly with as little hiccups as possible

Pros:

Once learned it is easy to use, something new is always a bit difficult, but support is always there to help with any questions you might have and walk you through step by step

Cons:

That it is not cloud based. Most of the time I don't really need to print something but because I can't download it to my work station it must be printed. Cloud based would be so much more cost effective and efficient for me.

Intergy PM

Comments: I personally love Intergy. We have used a few others and Intergy remains my favorite

Pros:

Has and easy flow thru with all the necessities. Love all the reports available. Templating of schedules is an ease.

Cons:

There seems to be a good bit of clicking from screen to screen. But after use it becomes a part of it and you dont really notice it.

Intergy Review

Pros:

This product can be extremely powerful if you use it correctly. It has the ability to do so many things such as importing and exporting data, professional appearance in notes, etc. It can also be built to each individuals users. This product can definitely help you become paperless if that is the goal.

Cons:

Searching for ICD 10 codes can be a little bit more complex.

Easy EMR to use

Comments: Great tool for a multi-speciality practice or an FQHC

Pros:

It is a very robust system that allows the end user to tailor it to meet their needs.

Cons:

The behavioral health aspect could use some more tweaks to make it more user friendly for therapists to document in.

Intergy for Medical Billing

Pros:

We have used Intergy for many years and have found it to be a very easy system to use that has great consumer support.

Cons:

The product is somewhat expensive, however you do get all of the services you need when utilizing the software.

Using for EHR to Charge submission

Comments: We are using this for urgent care providers from appointments to claim scrubbing to EOR EOB and ERA payments posting and our provider are satisfied with performance

Pros:

Interface for biller is cool easy to step a new practice

Cons:

Sometime you face a little issue during the practice report pulling rest everything is working fine

Review!!

Comments: Very Helpful and Friendly! Wonderful Customer Support!

Pros:

Everything is easily customized, customer support is very friendly and very helpful making sure the problem is fixed.

Intergy Software

Pros:

We enjoy Intergy because it is so easy to use. It is very user friendly.

Cons:

The yearly cost is high. However the support you get is good

Life (Practice) Saver

Comments: From implementation, to training and to this day everything has been great. Customer support is excellent. PM is user friendly. The various reporting elements for tracking purposes has been most helpful.

Pros:

Ease of use and great customer support. Ease of creating reports.

Cons:

Practice Analytics is not attached to PM :D

Poor performance

Pros:

I don't work in the application so I do not know. My role is infrastructure.

Cons:

Performance. Our environment is large with almost 800 concurrent sessions and Greenway has been struggling for years to make this software perform. The docs are not happy.