TeamDynamix Reviews

Great tool with great people behind it.

Comments: The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money.

Pros:

Ease of use. Powerful reporting. Team behind it.

Cons:

Mobile experience is not as feature rich as the desktop version and is not as easy to use.

TeamDynamix is the best ITSM solution I have used

Comments: TeamDynamix' support has exceeded beyond my expectation. They are quick to respond, are transparent with what they are working on and listen to their customer's ideas for improvements.

Pros:

ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution regardless of their access level. Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the power to make and control changes).

Cons:

The PPM module still has some growth to be match a lot of the amazing features on the ITSM module.

TDX does a fairly good job, and they listen to their users.

Comments: They have been fairly responsive and good about working with us to figure out solutions.

Pros:

They have good handle on all the basics and have a good team who seem to implement things people ask for.

Cons:

Their API isnt the best and their asset management doesnt have a "mass delete" option

An Excellent Tool: TeamDynamix

Comments: Overall, I have had a great experience with TeamDynamix. It has been incredibly helpful in organizing projects and tracking service requests. I highly recommend it to any business looking for a comprehensive project management solution.

Pros:

TeamDynamix is an incredibly user-friendly platform that is perfect for businesses of all sizes. With a variety of features, it offers a comprehensive solution to project management and service request tracking. The reports feature is especially useful, allowing me to quickly access data and generate reports.

Cons:

TeamDynamix can be a bit overwhelming for first-time users. The interface has a lot of options that can be difficult to navigate and the learning curve is quite steep.

Higher Education-TeamDynamix is the Future

Comments: We are a high education institution that has been using TeamDynamix for almost two years now. TeamDynamix is about a million times better than our old ticketing system. It has helped my team becomes more efficient in how they handle tickets and our end users are so much happier using this product than our old one.

Pros:

I absolutely love how TeamDynamix lives and breathes efficiency. This product has helped improve the time it takes for my techs to resolve end users tickets. Another thing I love about TeamDynamix is their support personnel. Every time I have had to reach out to their support, they are always so nice and help to resolve the issue in a very timely manner.

Cons:

Sometimes I can get a bit overwhelmed with everything I can do in TeamDynamix. While it is not necessarily a bad thing that we can customize so many things, it has been a little bit of a learning curve.

Great for PMO to handle a large number of projects simultaneously

Comments: Multiple project management has became smoother.
Team time and activity tracking became possible.
Its an organizational knowledge base as it contains projects repository

Pros:

The software has all aspects of the project as it includes baselines, resource pool, plans, portfolio, budget, service type, scope definition, risk register, calendars, resource time management, brief case where you can upload the project documents such as plans, lessons learnt, project. It is easy as a team to mark projects with issues ( yellow/ red) for follow-up or mitigation. It integrates with Active directory It is web based which facilitates working offsite with the need for VPN or having client app installed on the machine used. Easy tool to monitor teams tasks and project workloads.

Cons:

Project plans created in MS project need to be saved in XML format before being imported to teamdynamix. I would have preferred if it was a straight forward import. There is no MAC OS client.

TDX Saved our Service Desk

Comments: As the implementation admin and current admin, TDX customer support has been amazing. We have used TDX reports to deliver meaningful data to our Six Sigma Green Belts, and have improved our service desk response time drastically.

Pros:

The reporting features are extremely flexible. Not only does it let you create meaningful dashboards, but the reporting will also help determine problem areas you may not have been aware of.

Cons:

At the time of purchase the UX was not overwhelming, but that is being corrected.

TeamDynamix is constantly improving

Comments: - Good product- Don't necessarily need training, can find many ways to get to the end goal- Customizable

Pros:

- Ease of use - Company takes users requests in mind when updating system - Can be used many ways to solves company needs

Cons:

- Data in / Data out problem - if your people are creating bad articles there isn't anything TD can do to fix that.

TDX Review

Pros:

Useability. Able to create shared ticketing applications for other departments to use.

Cons:

Some software limitations, having to put lots of enhancement requests in.

Good Client Portal Usability, but needs more

Pros:

The client portal is simple and easy to use.

Cons:

The reporting mechanism has too much extra clicking to see what I want.

Our Experience With TeamDynamix

Comments: We rely heavily on the incident management. It has been a very stable platform and functions well for ticketing.

Pros:

The user interface is relatively simple and easy to navigate. It has become more useful with the recent features that have been implemented.

Cons:

Our implementation was back on version 9. The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become obsolete. Now we have a tremendous amount of "bloat" that needs to be cleaned up.

Team dynamix is a great product

Comments: The tdx folks are great to work with. They respond to tickets I submit typically within an hour of submitting them. Always kind and professional

Pros:

Tdx is flexible and easy to configure. I can almost always provide the functionality my clients and technicians need.

Cons:

It is hard sometimes to find where certain setups are done especially things you don’t do often. Also, it needs the ability to better integrate project tasks and tickets

Decent Application for Incident Management, lacking for projects

Comments: TD has helped my team focus on the tickets that come in. We've opted to track projects in a different tool. Using TD for tickets allows our clients to search for fixes in the Knowledge Base or open a ticket from our portal.

Pros:

I like the SLA customizability of the application. You can have different SLA's for difference services within the app.

Cons:

The project side is just clumsy. It takes a lot of work to submit a project and even more to schedule it out nicely.

TeamDynamix Use as a Higher Education Institution

Pros:

What I like most about this software is the capability to customize everything to best fit your specific organization.

Cons:

The thing I like the least about the software is all of the additional add-ons. Although it can be nice to an extent, it can be inconvenient that we have to purchase a new piece of the software every time we look to improve our ticketing system.

Hodges University Review

Comments: Aside from the conversion, TeamDynamix is awesome and the TeamDynamix people are great. [SENSITIVE CONTENT] has been outstanding!

Pros:

It's very robust and powerful. The range of function is great with a broad range of applications and capabilities! The support is great!

Cons:

The conversion process is painful and time consuming.

Chatham University TDX integration

Comments: So far, so good...
It has been a pretty decent integration.
Andrey has been wonderful with helping and answering questions, and getting the answers if he didn't know off-hand the solution to problems.

Pros:

I like the layout of the Desktops and the way you can kind of customize the Desktops and make different desktops for different purposes. Ticket management is pretty straight forward, and I am able to use it just fine. I like being able to have and use response templates. I really like the client portal. It seems like it will be very user friendly for us (our clients) to use and I think it will become more and more useful as we add function and content to it.

Cons:

Here are the things I don't like: - You can not edit an update after it is saved. Web Help Desk allowed for that and it was a HUGE game-changer! - You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in the body of an update or anywhere in the ticket...Nothing to call attention to important content except maybe typing in all caps... - All the attachments are grouped together and off to the side. It would be very helpful to attach the attachments to the actual update you are working on or others are looking at, instead of having to refer to the list of attachments off to the side and have to (have someone) hunt the attachment down. - also not liking the fact that when looking at the tickets in the list of 'group tickets' or 'my tickets' there is not a better way to know what the ticket is for (can't see the description) except for the few words in the 'title' or 'subject' of the ticket. Can't count on clients to be precise and informative in one line. - Are the tickets acquiring their numbers by all people using Team Dynamics or just Chatham? It seems like there is a huge gap between numbers for it to be just Chatham, considering we haven't gone 'live' with TDX yet, don't have many people using it yet, etc...

IT Management Made Simple (Almost To A Fault)

Comments: When another ticket management software became too pricey and difficult to work with and customize, we switched to TeamDynamix to save money while retaining most features we need.
The user-facing portal was quick and easy to implement, while out of the box features for ITIL-end users was mostly complete, so setup time was minimum.
Day-to-day we are now able to still get just as much work done, even though some workflows have changed.

Pros:

Teamdynamix is a great tool for IT project, service, and incident management. It's clean interface makes it easy for both the end user and technicians to get work done. - Quick to implement with good support - Clean customizable interface for the end user and ITIL views - Easy workflow building - Everything is documented, even automation, so you know all the checks and routing of workflows - Works fast

Cons:

Teamdynamix is very simple but that can work against you if you have more complicated needs in your IT management. - Design is limited, it was tough for us even to get edge-to-edge or "full-bleed" on the web view. So your horizontal space is limited out of the box. - Every ticket shows all notes, checks, and workflow steps in the "work notes." So if you make a work note and then send it through a workflow, you'll have to scroll down through all the workflow checks that were noted before you can get to technician work notes - While it's very customizable, the system does have it's limitations, so you may have to adjust your workflow when handling tickets.

Easy to use and manage

Comments: It's lightweight and relatively easy to scale, we've deployed it across many schools and colleges within our instance and people have been very happy with the product.

Pros:

It's a lightweight easy to use and manage interface. The vendor continually release improvements and is responsive to suggestions and feedback.

Cons:

Sometimes you will need to get creative in how you report or update your data, meaning you won't always be able to do what you want form the user interface, but if you leverage the APIs and external tools you'll be able to do what you want.

Missing key functionality to be great

Comments: So far, we have not been very successful in using this internally after two years. Our users reply to tickets but it doesn't show in our reporting as if they have done so, which makes it next to impossible to run data on our response time.

Pros:

What I like most about the software is the ability to develop specific forms for end users, and give us customization abilities so IT doesn't have to do things for us.

Cons:

We had moved from another helpdesk software to this and lost key functionality. We cannot format HTML in our messages, or insert or display inline images ... the amount of time we lose just clicking on all the attachments to see if we have a screenshot or just images from someone's signature is a huge waste. The loss of tables in messages means that anything we receive from a spreadsheet within the message is useless to decipher and we have to reply to ask them to submit it in some other format or attachment. There also is no ability to see who was cc'd on the email that created the ticket until our IT team built a workaround there.

My Review

Comments: I would like to see more training that has examples or tutorials. We know what we want to do, but can't find a tutorial to help us.

Pros:

Our ability to configure and modify the product to meet our needs.

Cons:

Project and Ticket time reporting. Lack of best practice examples in the KB.

The Expereinces of a Tech thrown into the admin position

Comments: It has definitely helped me make our ticket process run more smoothly and has made it much easier to keep track of what is and isn't getting done.

Pros:

The ability to setup automation for ticket distribution has been incredibly useful as our our IT team is small and can't dedicate someone to assigning every ticket. Also I've found most of the controls and features to be fairly intuitive and easy to figure out just by looking at them, which is useful for me personally as I was basically just thrown into the system and told to run it.

Cons:

I have found navigating the backend UI to be a bit clunky at times. IE: if I click the name of a user there is an option to see tickets they have submitted, not tickets they are assigned. Also there is not, that I have seen, a way to see how many times a knowledge base article has been viewed, which would be useful in tracking how often the knowledge base is used.

TD Features for Endusers

Pros:

The fact that you can move your layout arrangement to fit your workflow

Cons:

Creating and assigning "task" features at time were not user friendly

Better than other ticketing systems

Pros:

The reporting ability of TDX is unmatched. The ability to drill down to specific items/users including custom information is a key factor in our support model.

Cons:

It can be overwhelming for new users if they are given too much access or not properly trained.

Lots of Features, but Some Difficulty

Pros:

I like that we can run ticket reports and create workflows within TDX.

Cons:

Several functions that are important to Help Desk work have been hard to achieve even with our representative's help. We are still not able to get a ticket to automatically change to a "Waiting on technician" or "Waiting on Customer" type of status depending on who has responded last. That is a functionality I miss about our old system.

TDX ITSM & PPM Review

Comments: TDX is pretty solid and I believe helps a lot of work order processes and makes things a lot easier to use. I would also like to add. It would be nice to have a function that makes sending messages to bulk work orders a much easier process. Right now I have to go through many hoops to do this. But overall pretty solid system!

Pros:

+ Easy-to-use interface + modern layout + Custom Desktop shortcuts

Cons:

- When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new open windows and it becomes hard to track work orders. I have to manually open work orders to new tabs by the right-click menu.