--- description: Learn more about Cherwell Service Management pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cherwell Service Management Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [ITSM Software](/directory/30676/itsm/software) > [Cherwell Service Management](/software/121158/cherwell-software) # Cherwell Service Management Canonical: https://www.capterra.ca/software/121158/cherwell-software Page: 1 / 8\ Next: [Next page](https://www.capterra.ca/software/121158/cherwell-software?page=2) > Easily maintain and configure IT processes across your organization with Cherwells comprehensive ITSM solution. > > Verdict: Rated **4.3/5** by 166 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Cherwell Service Management? Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 166 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Cherwell Software - **Location**: Colorado Springs, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$189.00 - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: Pricing information is available on inquiry. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking Software - Audit Management - Automated Routing - Budgeting/Forecasting - Change Management Software - Collaboration Tools - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customizable Branding - Dashboard Software - Feedback Management - Incident Management Software - Inventory Management Software - Knowledge Base Management - Knowledge Management Software - Milestone Tracking - Project Planning Software - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Task Management Software - Time & Expense Tracking - Workflow Management Software ## Integrations (14 total) - Avaya Experience Platform - CXone Mpower - JIRA Service Management - Jira - Microsoft Azure - Microsoft Outlook - Microsoft SharePoint - Nagios XI - Network Performance Monitor - Oracle Service - SAP Business One - Spiceworks Cloud Help Desk - Twitter/X - Webex Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) ## Related Categories - [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) - [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software) - [Project Portfolio Management Software](https://www.capterra.ca/directory/30862/project-portfolio-management/software) - [Nonprofit Project Management Software](https://www.capterra.ca/directory/32439/project-management-software-for-nonprofits/software) - [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software) ## Alternatives 1. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 4. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (511 reviews) 5. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "Cherwell is an Efficient Service Management Tool" — 4.0/5 > **Nneka** | *January 26, 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: The feature I like most about Cherwell is it's workflow management feature for IT change controls. This feature has been extremely helpful, especially when managing normal, and emergency changes to any of the IT systems in my organization. > > **Cons**: Sometimes, when documenting closing comments for a service request, Cherwell times out, and I have to document the comment again. > > Overall, I've had a good experience with Cherwell. Using it efficiently was definitely a learning curve, particularly when transitioning from the previous service management platform. Initially, I had to get used to finding journal notes and comments, but now I am quite comfortable using Cherwell. ----- ### "Cherwell User" — 3.0/5 > **Jennifer** | *January 30, 2025* | Accounting Software | Recommendation rating: 7.0/10 > > **Pros**: A software tool to use for issues with your computer, system outages, request for IT hardware or software, etc. > > **Cons**: There is not really a good way to track the ticket when it is submitted and does not alert you by email of the status. ----- ### "Cherwell User" — 4.0/5 > **Cosmin** | *January 22, 2025* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: Easiness to search for tickets by name, number, etc > > **Cons**: Reporting is not very user friendly. Printing a ticket does not capture attachments. > > User, I query Cherwell for specific condition tickets, reporting. ----- ### "Highly customizable but watch for bugs" — 4.0/5 > **Austin** | *June 28, 2019* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: Cherwell gives you the ability to do almost anything you want/need to do. It's built in workflow (One-Step) feature is great for automating repeatable tasks. The extensibility and integration options are also huge benefits. Being able to link into pretty much any other application with a SQL back-end is huge. > > **Cons**: There are quite a few bugs especially when it comes to the browser side of things. Customizing the Customer Portal lacks a functioning WYSIWYG interface and if you're a hosted customer, you have to open a ticket to have support restart IIS services before some of your changes go into effect. This makes creating/modifying a Customer Portal very painful. The Browser Client for technicians is also quite buggy. With the amount of "out of the box" features the software comes with, be very careful.. As some of these features are misconfigured out of the box and require either scouring the whole system or relying on a third party vendor who knows where the bugs are and can fix them. If you ask me, this is just a way to force you to use a consultant for implementation. > > In the grand scheme of things, the software works very well. We are able to tailor it to meet our requirements for separating Incidents and Service Requests without too much of a learning curve. This has allowed us to obtain accurate metrics that were previously unavailable. The ability to customize everything has also opened up options for other teams to use the software instead of relying on email because other ticketing systems are too restrictive. ----- ### "Cherwell - A Good Service Management Tool" — 4.0/5 > **Amit** | *August 26, 2022* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Cherwell as a ticket management tool gives some good features like groupings, report generations and even timely email sending options which works well for day to day tasks. > > **Cons**: We noticed sometimes the tool crashes but it gets up fast when contacted with respective people who maintain it. > > Overall Cherwell is a good ticket management tool, helps in managing daily case loads , reports for overall details analysis and other traction efforts. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.ca/software/121158/cherwell-software?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/121158/cherwell-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data