--- description: Learn more about CloudNine pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudNine Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Legal Document Management Software](/directory/10049/legal-document-management/software) > [CloudNine](/software/119899/cloudnine) # CloudNine Canonical: https://www.capterra.ca/software/119899/cloudnine Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/119899/cloudnine?page=2) > Upload, process and review eDiscovery data and easily filter and search the documents to identify relevant data. On-Prem or Cloud-Based > > Verdict: Rated **4.8/5** by 52 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CloudNine? We help law firms, corporations and eDiscovery service providers save time and money by consolidating all of their data collection, processing and review requirements into one platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 52 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: CloudNine Discovery - **Founded**: 2002 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: CloudNine offers a simple and comprehensive pricing approach to provide clients with flexible and affordable options to easily integrate CloudNine into their business planning and budgets. CloudNine offers two pricing models for users: 1) Flat Fee (Usage Based Subscription) with unlimited upload/processing, unlimited exports, unlimited databases, and unlimited users. 2) Pay-Per-Use (Usage-Based By GB) with reasonable price options and unlimited databases and unlimited users. There are no hidden fees. Full pricing available on request. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Access Controls/Permissions - Collaboration Tools - Commenting/Notes - Compliance Management - Document Storage - Full Text Extraction - Full Text Search - Metadata Extraction - Topic Clustering ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Legal Document Management Software](https://www.capterra.ca/directory/10049/legal-document-management/software) ## Related Categories - [Legal Document Management Software](https://www.capterra.ca/directory/10049/legal-document-management/software) - [Electronic Discovery Software](https://www.capterra.ca/directory/30552/electronic-discovery/software) - [Investigation Management Software](https://www.capterra.ca/directory/30572/investigation-management/software) ## Alternatives 1. [Lexbe eDiscovery Platform](https://www.capterra.ca/software/73529/lexbe-ediscovery-platform) — 4.6/5 (60 reviews) 2. [Everlaw](https://www.capterra.ca/software/137171/everlaw) — 4.9/5 (87 reviews) 3. [Nextpoint](https://www.capterra.ca/software/114099/nextpoint) — 4.4/5 (234 reviews) 4. [GoldFynch](https://www.capterra.ca/software/219762/goldfynch) — 5.0/5 (9 reviews) 5. [CaseFleet](https://www.capterra.ca/software/155618/casefleet) — 4.7/5 (39 reviews) ## Reviews ### "CloudNine LAW" — 5.0/5 > **Taoheed** | *September 17, 2024* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: The support is excellent. Cloudnine support has helped me through many a problem in a timely fashion, their knowledge of the application and the speed to resolution is outstanding. With most products, the support dictates the overall user experience, and I must say, I am very happy with the Cloudnine LAW, thanks to the support team. > > **Cons**: Nothing comes to mind at the moment, however, my experience has been good. ----- ### "YOU NEED TO USE THIS SOFTWARE" — 5.0/5 > **Brandon** | *May 29, 2024* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: In my 27 years in this industry, I had never come across a software that is so user friendly and easily customizable. CloudNine Review far surpasses all of my expectations when it comes to searching. You can build easy or extremely hard searches with very little effort, and the results and accuracy are great\! Combining the searching capabilities with the ability to easily create tag fields in multiple formats and tag the documents quickly on the fly has cut review time down drastically. I have also had great experiences with the staff at CloudNine. They are extremely responsive and the client services team I work with gives me the best experience of ANY vendor I have ever used in my career. I highly recommend this team and software\!\!\! > > **Cons**: I have yet to find anything that has truly disappointed me with this staff or software. ----- ### "Easy to learn, easy to use, great experience so far." — 5.0/5 > **Michael** | *September 13, 2017* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: Love the UI and the ease of learning the software. It's very intuitive compared with other discovery management software and the attorneys pick it up in no time. It is also very speedy in pulling up docs and moving from one document to the next. No problems experienced in our first discovery project using this software. We were able to customize it to meet our needs nicely. Also love the fact that it's easy for each user to customize their own interface so the most important document coding elements are always at the top of the screen. No need to scroll through long windows of coding selections to find what you are looking for. This software is an outstanding alternative to other discovery management databases on the market, and comes at a great value. > > **Cons**: Searches take a bit of work to catch on to, and I didn't really care for the fact that while global tag/field creation is so easy, it's much more difficult to alter or delete a field/tag once it has been created, and this requires admin rights. This was likely done intentionally to prevent users from accidentally deleting things, but I feel like it would be more useful to enable a user on location with some limited admin rights who has the ability to make these sort of alterations rather than the need to escalate a help ticket. > > Ease of use in managing complex discovery issues. ----- ### "I'm on Cloud Nine" — 5.0/5 > **julie** | *September 21, 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Easy to navigate, and very intuative. I love being able to click along. > > **Cons**: I wish that the search button always came up in the same spot. ----- ### "Customer service is good. Do not like how we had to have support always do stuff for us." — 4.0/5 > **Aaron** | *August 24, 2017* > > **Pros**: Tagging and OCR was good. Support was awesome. The searching and indexing features were helpful and the user interface took time to get used to but had no problems. > > **Cons**: As I said, it was not cost effective for us to keep having to go back for anything extra we needed. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/119899/cloudnine?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/119899/cloudnine) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data