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About New Relic

Optimize web performance and user experience with New Relic's real-time analytics, tailored for software engineer practitioners.

Learn more about New Relic

Pros:

It is a well known software so everyone have heard about it and probably use it. And also there are a lot of tutorials from the website or from community.

Cons:

The designers and developers are clearly bad or mediocre.

New Relic ratings

Average score

Ease of Use
4.2
Customer Service
4.2
Features
4.5
Value for Money
4.0

Likelihood to recommend

8.2/10

New Relic has an overall rating of 4.5 out 5 stars based on 181 user reviews on Capterra.

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Filter reviews (181)

Arjun
Arjun
Founder in US
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Seamless APM Setup and Heroku Integration

5.0 2 years ago

Comments: I went from having no APM solution to having a full-fledged monitoring system in mere minutes. New Relic's streamlined setup process and Heroku integration allowed me to start monitoring and optimizing my application's performance almost instantly. I mean, seriously, you can't beat that kind of efficiency.

Pros:

Setting up New Relic for my application was a walk in the park. With just a few clicks and some configuration, I was able to get the APM goodness flowing. And the integration with Heroku? Oh boy, it couldn't have been smoother. New Relic and Heroku make a dream team, providing valuable insights into application performance without any hassle or headache.

Cons:

let's talk about the UI. It's functional, no doubt, but it could use a bit of a facelift to enhance the user experience. A simpler and more intuitive interface would make navigating through the various monitoring features a joy. New Relic, take note: a clean and user-friendly UI can go a long way in keeping us users engaged and productive.

Alternatives Considered: Datadog

Reasons for Switching to New Relic: New Relic won me over with its flexibility and simplicity, especially for a startup like mine. With a straightforward one-line Node install, I was up and running, monitoring my application's performance without breaking a sweat. It provided the right balance of power and ease of use, making it a perfect fit for my startup's needs.

Daniel
Daniel
Technical Lead in UK
Verified LinkedIn User
Insurance Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

A Great Observability platform

4.0 2 years ago

Pros:

We set up New Relic as we needed a observability platform that we could use to Troubleshoot infrastructure, view logs and use the synthetics to monitor our website's performance and availability.after going through a POC trial of using the tool we were very happy with the results and decided to do a 2 year deal with New Relic as it will help with our introduction and roll out of microservices.

Cons:

Some of the UI could be improved compared to the competitors to display information. Also the synthetics editors on other sites are slightly better with the ability to record what you want the synthetic to do rather than writing all the code yourself.

Alternatives Considered: Datadog and Dynatrace

Reasons for Switching to New Relic: Other companies we work with also use New Relic and we found the customer service to be very helpful

Verified Reviewer
Verified LinkedIn User
Hospitality, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

UI/UX and Pricing models have improved but deployment is a nightmare

3.0 2 years ago

Comments: We had evaluated NewRelic several years ago but the product was too complex and unstable. At the time, pricing had also became very complex and it was hard to predict how much you would pay. We were excited to give it another try, and were happily surprised by the improvements, both in terms of pricing transparency and UI/UX (only if you use the "new" design though). However, once we started the deployment, and despite the fact we were having a very simple infrastructure (Linux + PHP + MySQL + Node), it became a nightmare. The agent installation was buggy, multiple services were not discovered properly. We had to install the MySQL agent manually, and the step-by-step guide was outdated. After a successful installation, we still did not receive any MySQL-related data. After all these headaches, we decided to part ways with NewRelic, but then discovered you cannot actually close your account online. Instead, you have to go through a knowledge-base, and kindly ask assistance from a moderator (e.g. you don't even have access to a Support ticket system). Our understanding is that NewRelic did their best to revamp their product but they are suffering from 10 years of product additions/modifications and most likely the only way to resolve that would be for them to start a brand new product from scratch or acquire a smaller player in the space who gets it.

Pros:

- Clearer and unified pricing, easier to understand than other platforms - "Clean" UI if you use their new design

Cons:

- Deployment was a total nightmare - Documentation is not up-to-date - Can't close your Account nor reach out to Support to do so - Uninstall guide is incomplete and actually messed up with our systems

Alternatives Considered: Datadog

Reasons for Switching to New Relic: Pricing transparency

Leon
Managing Director in Netherlands
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool for tracking the performance and health of our platform

5.0 4 years ago

Comments: I am using the web interface and the app multiple times a day to quickly see how the application is performing. The notifications in case of disruptions are convenient and very helpful.

Pros:

It's clean and simple to setup and gives a great dashboard which helps get a quick overview of the performance of our SaaS application.

Cons:

When using multiple modules on a bigger infrastructure it can get quite expensive. However we only use the basic version which gives us all the info we need.

Alternatives Considered: AppDynamics

Reasons for Switching to New Relic: New relic was cheaper and easier to implement.

Jonathan
Jonathan
Designer in US
Verified LinkedIn User
Design, Self Employed
Used the Software for: 1-5 months
Reviewer Source

New Relic Offers Simple-to-Set-Up Server Monitoring

5.0 5 years ago

Comments: New Relic is a great product/service that is extremely powerful and easy to use. They even have iOS/Android apps to stay up-to-date on server stats while away from your desk.

Pros:

I love how easy it was to get the New Relic agent installed on my Digital Ocean server. Within minutes it was piping in data to their dashboard.

Cons:

Making sense of the mountain of data is challenging. It takes time and effort to figure out what all the data means and how it can be useful to your organization. It is well worth the effort though.

Alternatives Considered: Papertrail

Reasons for Switching to New Relic: New Relic is the most robust and powerful solution and it was incredibly easy to get up and running with.

Happy
Software Engineer in India
Information Technology & Services, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Best full stack observability tool

5.0 last year

Comments: One of the best tool I have came across.

Pros:

Best Things About New Relic:Application Performance Monitoring (APM)Infrastructure MonitoringReal-Time InsightsEnd-to-End VisibilityAlerting and NotificationsIntegration and CompatibilityData Visualization and DashboardsScalability and FlexibilityInsightful Reports and AnalyticsDevOps Collaboration

Cons:

Limited Free PlanData Retention PoliciesSupport Response TimesIntegration Limitations

Alternatives Considered: Datadog

Reasons for Switching to New Relic: Easy to use.

Ryan
Developer in Indonesia
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Stack Monitoring Made Easy

5.0 8 months ago

Pros:

New Relic provides me an easy way to monitor my entire stack from the backend to the frontend websites. This way, I can know if there are any bugs or services which can be optimized.

Cons:

The setup deployment was quite confusing at start, since I have to use a lot of custom configurations and try around a bit.

Ankita
Software Engineer in India
Information Technology & Services, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

New Relic An Observability Tool

5.0 10 months ago

Pros:

Some services like APM, Browser Monitoring ,Alerts and AI are some services which I really like about the New Relic.

Cons:

That it is costly and New Relic's documentation is not up to date.

Michael
Michael
Full Stack Developer in US
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

One Stop Server/App/Website/etc Monitoring

5.0 3 years ago

Pros:

I love this product! I have always had the free tier and it has so much many features. I don't know how they do so much for the free tier. I use the realtime app monitoring (APM) the most, to see current traffic as well as checking for slow apis and why they are slow. The second most used tool is to monitor my actual server (Host). Then of course I can't forget the essential and anxiety removing notification system that will tell me as soon as whatever I don't want to happen and set up an alert for, happens. This has saved me and my customers a few times already. Thank you for a great product! :)

Cons:

I would love to upgrade to the paid version, but, so far, it is too expensive. I wish there were a starter tier, or even a supporter/love your product tier.

Gagan
Gagan
Full Stack Developer in India
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Good tool to monitor your application and it's performance

4.0 6 years ago

Comments: We're using NewRelic to monitor our application's performance. It's a great tool and it provides plenty of features in a free version as well but if your application is big you might need an upgrade.

Pros:

The best thing about this software is that it provides really good deep insights. They provide a feature called 'VM' it provides information regarding garbage collection, heap, memory allocations, object allocations etc. Error insights and alerts helps you to stay updated with what is currently happening with your application. Their app is also good which provide same features. So, even if you're travelling you can get insights directly on your phone. Appdex score, RPM and other parameters really help in finding bottlenecks and optimising it. It also tells which database query is taking more time and which is taking the least & which part of your application is taking more time which actually helps you in building an efficient application.

Cons:

Sometimes, the metrics they provide in the VM section seems incorrect, although hard refreshing the page solves this problem.

Yeamin
Senior DevOps Engineer in Australia
Financial Services Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Good Observability Tool

4.0 last year

Comments: NewRelic is a market leader in providing Alerting and monitoring of business critical servers in the Cloud.

Pros:

- Clearly understandable alerting and metrics rules - Alerts can be set using specific query language called NRQL - Easy integration with messaging tools like Splunk and paging tools like OpsGenie.

Cons:

- Log aggregation capabilities were not very enhanced.

Joseph
Senior Experience specialist in India
Verified LinkedIn User
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Best tool for APM , browser , mobile , synthetic and infrastructure monitoring

5.0 2 years ago

Comments: Amazing experience and great tool for any large enterprise to monitor their applications in one place and identify any anomaly without delay

Pros:

New relic provides good KPIs 1) 4xx , 5xx and response time in application 2) CPU and memory usage in infrastructure 3) Mobile app crash and http error rate4) Browser performance metrics5) synthetic test availability

Cons:

It can improve more on distributed tracing

Alternatives Considered: AppDynamics

Switched From: Dynatrace

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Best Application monitoring tool around !!

5.0 4 years ago

Pros:

Ease of use is the best feature about this tool, you can get started with very minimal training. Dashboarding perfromance report capability is also good, helps us to keep on top of our applications perfromance. Another feature that we love is the integration with Jira which enabled auto-creating of tickets on violation of certain thresholds. Overall, this is used by developer community on daily basis.

Cons:

The licensing is per node, whcih makes it expensive to turn it on non-prod infra. I hope this changes in future.

Alternatives Considered: AppDynamics

Evert
Manager Product Development in Netherlands
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Nice monitoring tool with extensive analysis options.

5.0 3 years ago

Pros:

It is possible to do a in depth analysis in case of a performance problem in our software. This saves us time and we are able to deliver the solution to our users faster. Afterwards we can monitor based on data if the solution actually works.

Cons:

Pretty steap pricing model if you want your developers to use most of the features.

Verified Reviewer
Verified LinkedIn User
Internet, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

An Admins Dream

5.0 6 years ago

Pros:

The easy to use interface is one of my favorite parts, especially from administrators point of view. -From the user page, you can quickly see who has or has not accepted an invitation (those who haven't have their email *starred-out*). -On that same screen, you can see when someone was last active and understand who is/isn't utilizing the tool regularly. -Creating "teams"/"projects" in incredibly simple. -When adding new users, you see a capabilities preview which is AWESOME (and keeps me from making mistakes).

Cons:

When looking at the definitions for ad-on roles, I wish they had a hover feature instead of having to click on a link that opens a new window. Not a huge complaint but it would be nice if it was all on one screen to keep from switching back and forth.

Verified Reviewer
Verified LinkedIn User
Entertainment, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

New Relic Review

5.0 6 years ago

Pros:

Perfect for staying on top of your software and monitoring everything going on with your application and code. Easy setup with AWS, alerts if ever major errors, and logs all errors to specific areas of your codebase.

Cons:

User permissions were a bit of an issue for us for a little while but we ended up resolving. Setup was easy for the most part, but it still took a little more time than expected.

Niraj
Product Specialist in India
Events Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Simple and intuitive tool with necessary insights for any application

4.0 6 years ago

Pros:

Gives simple and detailed performance insights for each part of your application or environment and that too in real-time! Great that it highlights errors and issues down to the line number in the code. Makes the job really simple to troubleshoot and fix issues. Setting up timely email to get updates about the performance is a good feature for managers to have.

Cons:

The paid version is too expensive for a medium scale startup like us. It may be worthwhile when looking to scale things up to a great extent. Also the tool may be overwhelming for a new user since it provides loads of information at once. For the free user there's no one to give an onboarding tour or a demo, so that may turn off some new joinees.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

New Relic review

5.0 6 years ago

Comments: excellent

Pros:

Best tool to monitor various application and server performance . They also provide a good support. Monitoring application performance on various parameters are easy and well elaborated

Cons:

Nothing much to say. but it can have a more user friendly interface

Sujeet
Sujeet
Technology Architect in US
Verified LinkedIn User
Legal Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

An excellant APM tool for monitoring your web based product

5.0 6 years ago

Comments: New Relic has really helped us come a long way in improving our products performance. Its APM features, Creative Dashboards, Browser data, Insights etc. are a great way to keep tab on your products performance and also, keeps you motivated to improve the performance.

Pros:

Excellent on stop tool to monitor your application performance monitoring.

Cons:

There is no easy way to tie up the browser traces to the corresponding APM trace or transaction

Luis Felipe
Luis Felipe
Programmer in Brazil
Verified LinkedIn User
Internet, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Must have to any dev team

5.0 6 years ago

Comments: I love it! Really useful and a must have to any team

Pros:

Know what's happening on your servers, database use and external services Multiple options to reach every need you have

Cons:

Can be a little hard to configure Not so simple UX

Pieter-Jan
Software Architect in Belgium
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Peace of mind for your production environment.

5.0 8 years ago

Comments: New Relic gives us the ability to monitor both our cloud servers, backend services and frontend applications. It alerts us when resources are scarce or when the application reaches a treshold of errors. As a bonus for paid accounts, you also get the ability to trace down into the code to see if there is a specific bottleneck in your application. It even has the ability to trace the queries to databases or external services.
It's alerting system can be integrated in a variety of other tools like Slack, pagerduty, Geckoboard, ...
By using New Relic, we have regained peace of mind because we know New Relic will alert us before things start to go wrong.
If you are looking for a monitoring / alerting solution, it's definitely worth checking out!

Pros:

Application traces. Transaction level monitoring and alerting. Availability monitoring. Integration in other tools (Geckoboard).

Cons:

None so far.

Ben
CTO / Co-founder in US
Used the Software for: 2+ years
Reviewer Source

Can't live without it

5.0 8 years ago

Comments: New Relic provides much-needed visibility and monitoring for our application's performance. With a ton of insights into how the elements of our application interact, New Relic has helped us tune the experience for our users and identify potentially disastrous issues before they become problems. Pricing is can be a challenge, though. If you have a highly distributed server model, their per-server pricing can be prohibitive. As long you fit in their model, it really can save your hide and help your business.

Pros:

New Relic is a critical part of our infrastructure and has saved our hide on several occasions. Very flexible Easy to get started and use Basic server monitoring is included with application monitoring - really nice Tons of integrations If you have a problem, you will get support - it may take a while to find the right person, but you can even talk to the engineers who built the part of their service you are using.

Cons:

We've had a ton of reps we've dealt with - very little continuity Though the base features are great, it's easy to spend a LOT of extra money on other features. Sometimes it feels like one of those "free-to-play" games where you are tempted to spend money at every turn.

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Watch your apps performance in realtime

5.0 7 years ago

Pros:

Seamless integration with apps made in different technologies. The graphs show you whats going on with your app and server. You can profile your apps and see what part of code is taking most of the resource and fix it.

Cons:

Ability to report custom variables. There is a lot more happening on infrastructure than new relic reports. If they provide a way to report those variables as well, it would be a perfect infrastructure monitoring app.

Jose F.
Jose F.
Director of Operations in Colombia
Verified LinkedIn User
Internet, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

The essential diagnostics tool for your software

5.0 5 years ago

Comments: We use this by default on almost every new web app we deploy and switch to the pro version once we're ready to optimize the performance of the app.

Pros:

I love that it helps us debug ruby on rails software down to memory and cpu usage of specific lines of code. It helps identify bottlenecks and memory overflowing code.

Cons:

The only drawback to this, is that it requires a very experienced team of developers to properly diagnose and understand what's going wrong with a piece of software.

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great APM software

5.0 6 years ago

Comments: Got a lot of information from the service, helped the development team to optimize process based on real information obtained in real time directly from the production servers

Pros:

Easy integration with servers, accurate data shown on dashboards. Nice interface very intuitive Tools options to narrow data and get real solutions

Cons:

Cost per server, when using a redundant configuration over several providers, the amount can go very high