Elexio Community Reviews

So easy to search for church members, register for events, and give donations

Comments: Our church is so well connected. We're able to see the directory, manage our giving, and register for events. As a church administrator, this software is also simple to use on the back end.

Pros:

I love how easy this software is to use. You can quickly see what options your church has to interact, and as a church member who has used this software on the back-end, it's also easy to set up events and options for users.

Cons:

It can sometimes be buggy on the user side, I've had it freeze up when trying to log in or register, but a simple refresh fixes it.

Cornerstone Baptist Church 2020 Elexio Review

Comments: My overall experience with the system has been good. The system makes sense, is very useful, & saves us time. It's easy to understand how all the pieces work together. The help videos are very helpful along with the web seminars that we can sit in on or watch at a later time. However, I wish the webinars would remain out there permanently for us to re-watch & review. There is usually a lot of helpful info in those. And if they are out there, I am unsure of where to find the older ones. Communications to me (the administrator for Elexio here in our office) has not always been the best. For instance, I had our children's ministry director tell me about a new app (ministry one) that the Elexio support team told her about after she had contacted them to get help with something she was working on. After talking with the support team she ask me about it and I knew nothing. It wasn't until a couple months later that I got an email advertising the new app from the Elexio Team. It would of been nice for someone (preferably our account rep) to give me a heads up. I don't seem to hear from him at all. Most suppliers/vendors that we have contracts with will reach out to us sometime during the year to make sure that we are doing ok and let us know about anything new that is coming out. A simple email would be great! Finally, the Elexio support team is great to work with and helpful. They are always very pleasant and eager to help. We very much appreciate that!

Pros:

It's pretty simple to use - both from an administrative aspect and user aspect. Also I like the fact that you are always trying to find ways to make the product better and simplifying things for the end user. We have some older (60 + in age) members that use Elexio and have no problems navigating around in the system.

Cons:

I would like to be able to post events and our sermon notes on the new Ministry One app without it being tied to a registration form. Not all of our events require our members to register for them. But would still like to advertising them. Right now I work around that by deleting the word "Submit" but the button is still there when the form is published. If the submit button could be removed that would be great. I realize we can link to our website, where we have sermon notes. However, the whole idea of the new app is to have everything right there for the end user to be able to pull up immediately. Therefore making it super simple, fast, and more inviting for members of all ages to use the app. Plus using an app on your phone, I feel, is easier than going to a website and then trying to find the sermon notes and clicking on them.

Intuitive Interface with hot and cold features and support

Comments: The easy of doing the basics of looking people up from anywhere (phone/computer/tablet) is quick and most of the functions are intuitive and helpful, but most software in this category does that. The elements that should make or break things are a mixed bag. The mobil app is excellent, with integration to maps and phone so you don't have to jump apps, meaning you can look up someone, click their address and pull up directions, or click their number to call and it connects to your phone app to begin the call, without copy or pasting addresses or phone numbers.
However some of their defining features don't work near as well as advertised. The main reason we went with Elexio was there "workflows" which allow you to automate a lot of processes, but unless you have very specific needs that the workflows fit, it may not function as needed. We have worked with customer service a lot, I mean A LOT. To their credit, their customer service is quick, friendly, and responsive. However, it didn't take many phone calls to figure out that not all customer service people are the same. I felt like I was training them a number of times (again, due to the intuitiveness of their software, I had figured quite a bit out) just to get to the problem I was having, only to have them say "oh, yeah, it can't do that, I'll put in a feature request for you." We have put in a number of "feature requests" in the first couple months. Some are for some pretty specific needs on how we do things, but many are things that seem pretty basic.
I will say they do seem to update regularly and have worked well with us.
If you're looking for an intuitive software with easily accessible customer support, then this is a decent product that I would recommend, and we will be staying with it. If you're looking at moving from a similar product for some of their bells and whistles, I would wait a bit until they've worked out some of the kinks. Also, I wouldn't recommend their "coaching/training" package. Again, they have created such an intuitive interface that, unless your staff need a lot of handholding or aren't moderately tech competent, it's probably redundant. Again, nice enough people doing the training, but only about 15-20% of the content of the training was helpful, as we had figured out the other 80% on our own, and it was woefully slow in presentation, definitely not worth the expense.

Pros:

See my review

Cons:

See my review

Happy Elexio User!

Comments: I love Elexio! We were using Shelby, which is not user-friendly and not cloud-based (we could not afford Arena). Only 1 person in our office could access reports. Now, from my laptop at home, I can easily send a text or email to anyone or any conceivable grouping of people in our congregation. I can check to see who has read their email, and my admin can send emails from my email address so replies come to me. Members can email all members of their small groups from the web portal (Group leaders can easily send a group text). The phone app makes it easy for lay members to check the directory and events and check in their attendance.
We have not had significant issues with children's check-in. It is possible to do this online or offline, and customer service is available on Sunday mornings.
The access I have to information seems priceless - it is at least worth one employee's salary. As a Senior pastor, I can quickly tell who hasn't attended in any number of weeks, who is in what small group, how frequently people are attending, who lives in what neighborhood, what repeat visitors are currently attending, where we stand on contributions - almost anything I need to know. And I can do it at 10 p.m. from my kitchen table if I need to. I can look up a member in the directory on the app and immediately get directions to their house. Other databases have similar functions; however, we were paying much more for Shelby (+ a calendar program, which we dropped when we switched to Elexio), and I couldn't do any of this. For the price, the ability for any staff or lay member (who is given special access) to have this kind of functionality at their fingertips is well worth it. Of course, it's not perfect. It helps to have an analytical mind to think about how to filter information to get what you want. Elexio staff are available to help with that and will look at what you've attempted and tell you how to tweak it. I mainly deal with customer service over email, so will wait hours or a day for a response. Calling is an option, also. The one improvement I would like to see is the ability to export the calendar feature to our website to use in a monthly format. The way events are listed on the portal is not very helpful. The better calendar feature is available if you buy their website. I do recommend paying for the implementation training if you are moving a significant amount of info from another database.

Pros:

Functionality Cloud-based (can use on PC or Mac) User-friendly Makes online giving easy (through web portal or app), including text-to-give Smooth transition from Shelby Easy to give database access (and define limitations very specifically) to staff and lay members Extremely customizable to meet your church's needs (if you pay for implementation training, they will work closely with you to use your church's language, as well)

Cons:

Events calendar function through web portal is limited - comes in list form, so it's not easy to jump ahead a few months to see when a certain event will be held; there isn't a search function to look for events by name. Functionality is best if you purchase their website product.

Elexio Review

Comments: Overall is great ... I usually do not complain and customer service is always great.

Pros:

I feel that the way the software helps with communication is great. I like that I am able to send emails as well as text messages to everyone in the database help with time management. I love that the company is teaming up with other Softwares companies to make managing the church a bit easier. Other software like the giving or the website that integrates helps with me no having to update every single are but it all updates at the same time.

Cons:

I feel that the look of it could improve. One example could the email feature. You are not able to personalize the emails to the members of the database with better fonts or better details. It is very simple, which is fine sometimes but being able to add videos would be better. Also, for some reason, some people do not get the emails and /or text message which sometimes can affect your communication with the church members. Also, if you are going to send or attach a message to an email sometimes it will not send and you will never know. Waiting on the company to finish with Giving Booth which they say will take some time. For us, as a church is is a bit hard not being able to offer that service to our members.. so we are just waiting on that. Hopefully, that will be done soon.

Elexio Database Software in a Mid-Sized Church

Comments: Elexio Database software has allowed me to keep track of members information, giving, and attendance all in one user friendly place. The at home (member) user desktop and phone applications are an awesome resource for our church members. Features like the online giving and reporting save me time at the end of the year when preparing individual giving reports for our members' tax purposes. The integrated Protect My Ministry background check option is also beneficial in assuring that we keep the most vulnerable of our congregation safe.

Pros:

Given the recent pandemic, Elexio has several features that have been helpful and prepared our organization for what we didn't know was coming. First, the online giving option has been phenomenal. Our members have been able to continue their giving even though we were not meeting in person for worship. The mass communication capability has also been beneficial in notifying our congregation about closures and other important communications.

Cons:

There are several features that I wish were more "customizable." The "print directory" option does not allow me to design a printed directory in the format I would prefer. The "print forms" option is similarly frustrating. I would like to print my registration forms in a user friendly format for those without internet access to use, but I'm unable to format the forms to print with a desirable appearance.

Biggest bang for your buck!

Comments: I have completely loved using Elexio for our church database, and I have tried a bunch of them! Our experience with Elexio compared to other cloud-based services has been amazing! It can function as simply or with as much complexity as your church requires. As a church planter, the beginning stages are easy on our budget, and will grow as we do. It's also great the way the software expands to meet our continually changing needs. I highly reccomend!

Pros:

Great, easy-to use, expandable interface.

Cons:

The inability to use a different online giving merchant account. We had to switch to their proprietary system.

It's an easy to use database and great for small to mid-size organizaations

Pros:

I liked that it was relatively easy to use. It had some great tools including some useful reports.

Cons:

Mine was a different experience because the software was purchased prior to me joining my organization. It's a great tool for churches and organizations looking to keep track of attendance at events etc, but we needed a more robust donor development software so this wasn't the right tool for us.

The Elexio Database is a powerful church management system, but may not be incredibly user-friendly.

Pros:

Very specific search criteria and group building. Easy reporting. Giving records are very thorough.

Cons:

Not incredibly user-friendly. Not Mac friendly. (Required a Microsoft Remote Desktop environment to run on Mac.)

Not a standout CHMS, but functional

Pros:

Elexio gives you the option of SAAS (cloud based) or on-premise. It will depend on the church on which solution is best. Most churches are choosing to go SAAS these days because of the system is always up to date and users can work remotely. For those needing an on-premise solution, this may be a great option because not many companies offer this anymore.

Cons:

I found the system very hard to navigate. The entry of people and tracking this touch points was not very intuitive. If left me always going to the help files to figure things out.

Elexio Review

Comments: Overall, both the products and support team have been great. Our dedicated training partner has been wonderful, with knowledge of the product and of church operations. The development team continues to make enhancements and we remain excited that we made the move.

Pros:

We started our journey to a new management system looking for a child check-in system. Once we began to learn about Exlexio's we quickly realized the entire church management system looked to be better suited for our staff and most importantly our member use. After much homework, we ended up purchasing the entire suite of products! The integration process was rather easy.

Cons:

No product will have everything you want right off the shelf, but we found Elexio to have most of what we considered crucial to start.

Really happy with the NEW Elexio web-based product. Much more user-friendly!

Comments: We are Mac users and in past years it has been a bit difficult to find database software that is compatible. We are loving the new Elexio web-based option! Very user-friendly, intuitive, easy to manage data. A bit of a learning curve coming from PC-based old Elexio (for which we used Microsoft Remote Desktop). But definitely worth it! Elexio is also aggressively working to make improvements!

Pros:

Coming from the old Elexio, the new version is very intuitive and user-friendly! Screens are better layout and easier to view. Simpler report design/management.

Cons:

Trying to re-think everything being tracked in "groups" within new Elexio, requires new disicpline and practices to ensure everyone is in correct groupings. Learning curve.

An Excellent Church Database for All Your Basic Needs

Comments: Elexio Essentials Database is an excellent choice for church management software for the small to medium size church with basic needs. It's easy to use yet powerful. Highlights include: automated workflows, mass communication, group management, attendance, reporting, seamless integration with your website, and optimized viewing on mobile devices. Another plus is that it is non-contractual meaning you're not locked into a year or even 3-year contract. This keeps the good folks at Elexio working hard to earn your continued use month and month. Since "Essentials" is less than a year old, it lacks some of the more robust features included in Elexio's "Deluxe" Database (which has been around for many years); however, more features are constantly being added by the developers. And being a client of Elexio's other fine products such as website hosting and financial management adds to the value and integration. Customer service is always on hand with prompt replies. It's also a great value economically, particularly for churches whose attendance runs under 250 people. Recommended!

Pros:

Basic church management needs met. Seamless integration with website and financial software. Optimized viewing on mobile devices. Cloud based access from any device with internet access.

Cons:

Cannot create unique icon for shortcut on devices. Can only see one month at a time in calendar. Cannot choose levels of privacy in directory.

I highly recommend Elexio

Comments: Again, Elexio has been very easy to use on a daily basis and is an essential tool for managing both our community and giving. When I do have questions or issues, Elexio's customer support team have been prompt, very friendly and very helpful. I highly recommend Elexio!

Pros:

Over the years, I have used 3 other church software systems, and Elexio is by far the most user-friendly and easiest to use.

Cons:

The workflow process does not seem to flow easily and is not intuitive.

Well pleased

Comments: The time it takes to keep information updated has vastly decreased. Our communication has greatly improved thanks to Elexio.

Pros:

This software is extremely easy to use. Updates are made continuously which improve its functionality and make our jobs so much easier. All of our information in one place is great.

Cons:

We have not experienced any real cons. Any minor issues we've encountered have been solved with a quick, short phone call to support, which is great by the way.

Stable platform to keep track of church members & events

Comments: Saves time and money. No longer have to print a directory. People can upload their own photos.

Pros:

Integration with event calendar - can reserve rooms and equipment by event. Keeps us from double-booking space! Database has ability to send out group communications (emails AND texts!); ability to schedule group communications; easy to keep track of visitors and assign follow up. Track giving, makes the information readily available to people instead of them needing to call in and asking for us to run a report. Also easy to email end of year giving records.

Cons:

Not always intuitive to use advanced features. Wish we had the option to have our own logo as the app icon.

Great Product, but not exclusive to Elexio and WAY OVERPRICED

Comments: 10yr Customer with Elexio. This is by far the best product (database) they have ever offered. However they charged me monthly for it, only to find out that it is a licensed product from another parent company, and not exclusive to Elexio. Therefore I was able to find the EXACT SAME database with a sister company for cheaper! That's Allot cheaper. Very disappointed in Elexio taking advantage of us like that.

Pros:

everything

Cons:

As with any product, still needs some tweaks. Some aggregate reports need the ability to TOTAL from multiple groups that happen on different dates, as opposed to just totalling per date. Giving needs the ability to add "SUB-CATEGORIES". Also, Giving needs to be able to "IN-ACTIVATE" Categories. Otherwise you will slowly accrue a massive long list of categories that you certainly dont want to DELETE, however dont ever need to populate in the list again going forward. EX. Jordan Missions Trip 2003. Its a line item that is obsolete years later. Why would it still populate in the list? There are other minor issues. It also needs to INTEGRATE more with the actual FORMS in the GIVING module better, and could INTEGRATE more and better with related website products.

Elexio Review

Comments: Getting out overall Contributions

Pros:

Ability to key in contributions and now with Beta screens easier to input Notes

Cons:

The Reports that I am able to get out of the software. Used to be able with old version to have reports that I needed and save them to use each month. Starting to move to this in the "newer" version, but still have a long way to go to have the old reporting ability. Still not able to get a report out for Credit Card Charges by Fund giving to. Should be there within the database.

Church Software

Comments: We love it!

Pros:

Our church loves uses this and is constantly seeking to know more about it. Easy to use.

Cons:

Taking the time to get more of our staff involved with training for it.

This is the software we were afraid to even dream existed! We couldn't be more thankful for Elexio.

Pros:

Elexio has allowed us to combine 4 other softwares we were using into one efficient system. Reporting is now so easy for us. Even though we are somewhat out of the box for Elexio being a camp rather than a church, the staff has been super helpful in setting us up, finding better ways for us to manage our data and helping us work smarter and not harder!

Cons:

Because we are out of the box as a camp rather than a church, we wish for a few capabilities that aren't there. A couple examples would be Mass Contact Records to see what was sent to who, allowing our forms to directly import into the database without exporting forms to do so.

Elexio has been a a great solution for our church

Pros:

It is easy to use for administrative staff as well as for the church members. Online giving is particularly easy to use.

Cons:

I wish the setup for child check-in and setting up children's Sunday school classes and children's church was a simpler process. There was not much easy to understand guidance available.

Love the app and web based product. Training and support has been good.

Pros:

We love that it is Web based and user friendly. Support and training has been great. The app is a great tool.

Cons:

Pulling specific information is restrictive even with advanced search especially with the inactive/active not part of the search choices, check-in reports are not easy to print only what we need, we have to look for the online giving fees as well as returns rather then receiving notification.

Church Management software that's a one stop shop

Comments: Most everything a church staff would need in database software for member records, giving, website, mobile, etc.. can be found in Elexio and it's done well. The interface is easy to use, but still gives plenty of features to maximize the investment of time needed to manage the office well.

Review Elexio Database

Pros:

Most of the functionality is wonderful. After all these years, I've been able to figure out probably 99 percent of what I need to do in the database.

Cons:

Sometimes support can be frustrating.

All in one church management product

Pros:

Integrates with check-in, database, giving, forms, website, mobile app and more. Convenient, relatively easy to implement, EXCELLENT customer service.

Cons:

The help materials provided are sometimes out of date. If you can't find what you're looking for, give them a call and their support team will help resolve the issue.