Patriot Payroll Reviews

Patriot Payroll belongs on the short list for any small business looking for an online payroll svc

Comments: Very easy setup and it's very easy to run my payroll. Also easy to add and edit employee details. Quarterly tax filings are automatic. Their recent fee increase does begin to lose their edge on competitors that offer similar services at only slightly higher fees.

Pros:

The service was very easy to set up (that said, I did choose to move from my prior online payroll service, to Patriot Payroll, on the beginning of a tax year). Running a payroll takes fewer steps than Intuit QuickBooks Online Payroll, which I've previously used. The user interface is intuitive with a ready help function. Good reporting capabilities and it's easy to see what taxes were taken and when they were remitted to taxing authorities. Quarterly reporting is very easy.

Cons:

Customer service at implementation was very good. However, subsequent interactions with customer service have been inconsistent in that sometimes their response has been slower or less complete than I'd like. Also, although I don't consider it a "con," Patriot Payroll does deduct from my corporate bank account all payroll taxes the day after each payroll is run, rather than waiting until they are due to be paid to taxing authorities. This means taxes due quarterly are deducted from the corporate account as many as three months in advance. I assume Patriot is making some interest income off holding these monies. This early deduction is something QuickBooks Online Payroll did not do, in my experience.

Patriot Software is Excellent for small business

Comments: I am so glad I chose Patriot software. I have already recommended it to another small business that uses it. I am lucky I choose it.

Pros:

Easy to run and adjust payroll. Complete Tax withholding and send it to taxing agencies. Reports for CPAs and financial planners are super simple. The customer support is outstanding!

Cons:

At this point the more I use it I find almost no cons. I use a lot of the reports but forget what does what at time.

Easy

Pros:

Easy to use and low cost customer service is great

Cons:

Not able to send partial invoices after converted from estimate

The best value in payroll services

Comments: I have used Patriot in different settings for over 5 years, and have had no issues. They are the best bang for the buck in payroll processing, and while other companies are outsourcing their customer service (making it essentially worthless), Patriot keeps it US-based, which makes getting help a breeze.

Pros:

The best things about Patriot are (1) the customer service - always pleasant and get our answers easily, (2) the price - it really can't be beat for full service payroll, and (3) ease of use - their web portal is very easy to use and navigate.

Cons:

I do wish there was an actual app for mobile phones to more easily run payroll that way. Going through a browser on a phone can sometimes be clunky. I would like to see more options for customizable payroll reports.

Customer Service is A++

Comments: Definitely an A overall and have no intentions of switching to another provider. If I leave it would be because I stop offering payroll services OR have an extremely bad experience, which I just don't forsee happening.

Pros:

The customer service is outstanding and one of the main reasons that I would not switch to another software. In a day in age where automated and AI are the new norm, it is refreshing to be able to directly speak with / chat with a real live person.

Cons:

The number of days needed ahead of time to submit direct deposit payroll.

Great for the accuracy, ease of use, customer support

Comments: It's been entirely satisfactory using Patriot Payroll... I mainly appreciate the quality of the support provided, and tollowup on any perceived issues

Pros:

Customer support. Quick pickups of calls. Knowledgeable support reps. Accurate resolution

Cons:

Difficulty recalling the specifics of what it included in some reports. On occasion, the "from/to" dating isn't clear

Bookkeeper

Comments: I am Very Pleased with the cost and services

Pros:

Very easy to navigate, simple format, very user friendly

Cons:

customer service waiting time but I think it is improving.

needed non web based payroll service

Comments: Overall, it's better than nothing but it's bent on being the sole accountant for my business, instead of helping me get it done by myself.

Pros:

Doing payroll with patriot took awhile to set up but once set up is very quick and easy to get done. however unless you pay Patriot to do your payroll and accounting, it's very painstaking to move the information, over to my quickbooks and to pay EDD and Federal taxes on line.

Cons:

If you just made the EDD and Federal payroll taxes accessable to pay with e-filings, this product would be perfect.

Best payroll experience!!

Pros:

Customer support is amazing every time we call!! Communication and reminders are great helps.

Cons:

Timing of availability of using direct deposit was very inconvenient; a four-day lapse with holidays and weekends is not realistic. Even having to wait through an initial four payroll cycles made our introduction of using a new payroll provider challenging. Having gotten through that now it’s been smooth sailing.

Excellent Payroll Software

Pros:

Patriot is an easy to use payroll system and their customer service is top notch.

Cons:

The only thing I would change is the ability to edit a payroll within a certain time frame instead of having to cancel and recreate if a mistake is made.

Patriot is an amazing platform for small businesses

Comments: I have been a customer for over 4 years. I left for a brief time thinking I could find something better but after only 5 months, I came back to Patriot. There short falls do not add up to their amazing customer service!

Pros:

You can't beat the price point for the technology. it's a solid platform for a small business. They are constantly developing new features that enhance the experience. Their customer service is the best in the business, by far! I don't know how they do it but they hire the nicest most helpful people out there.

Cons:

Their reports are somewhat limited and the ability to capture history for changes is non-existent.

Game Changer For Us

Pros:

We like that we can white label the product. I am big in branding, so beng able to have this as white label, for me, is excellent. The software is easy to use, easy to onboard. The portal works great. We charge our customers, so being a royalty member with multiple clients, I get a good rate, and can always make money doing payroll. Also, it is residual, I always make the difference between what I charge and what I pay. They more clients I get, the less I pay, so the more i make

Cons:

There are some features that I wish they had. Auto running payroll for companies that everyone is on salary. Also for sending out 401k, pension, etc, if they did that for us

Summary

Comments: Major benefit is Patriot is less expensive than ADP and easier to use.

Pros:

To generate a payroll period, it is straight forward. I appreciate the fact of Patriot taking care of the tax filings. I also appreciated that they automatically added the FFCRA paid leave and paid FLMA leave . I greatly appreciate their customer service personnel. They appear to train them well and are actually helpful either knowing the answer/solution or will inquire with a supervisor to get an answer if at all possible. If not, they are great in following up with an answer or simply responding that they are still researching.

Cons:

Navigating through reports could be improved by having a link on every report window to go back to the Report menu rather than having to use the side menu bar. When navigating EE time cards, it would be nice to have the dates appear at the top of the page as you scroll down to enter other hours to ensure you are entering on the correct day. I would prefer EE timecards would open to the pay period to be entered versus the next pay period due to the date they are entering their hours. Many people end up entering their hours in the upcoming time card versus the time card and time period still to be processed. Improvements to adding Group Term Life income at the end of the year could also be a suggestion. Some reports need to be enhanced utilizing the Department data they have recently added. It needs to be an option on which one sort on. Anniversary reports have difficulty calculating total time for EE who had a break in service.

Overall please with our switch from Quickbooks to Patriot

Comments: Overall we have had a great experience with patriot, we had quite a few issues with the transition over (mainly due to the fact we made the switch in the 4th Qtr of 2019 so there was a ton of data to be entered). Because of the amount of data and timing we have had several issues with our tax filing from 2019- but what I love the most about patriot is that they are the most accessible help line that I have ever came across in the business world, you rarely wait on hold for longer than 10 minutes and it has never taken them longer than a few hours to respond to emails- making problem resolutions very quick.

Pros:

I love how organized it keeps all of our data and the ability to send our hourly time clocks straight to the payroll.

Cons:

I wish that you could hide inactive employees from the reports drop downs, and wish that you could create groups within the reports so that you dont have to hunt and peck for certain employees when running reports. I also wish that there was a way for the managers to view hourly time clocks without needing access to the main admin account.

Bang for your buck!

Comments: I had tried ADP and PAYCHEX before switching to Patriot. As a sole proprietor running a small business, I was not prepared to handle payroll taxes. ADP was so expensive, i felt. Paychex had me depend on a person to take my info and process it. That person was off one day when my payroll needed completed and i missed payroll! That didn't go over well. For the last few years we have used and fallen in love with the simplicity of Patriot. I input the numbers and it gives me a PDF to print onto my checks instantly. It's all I ever wanted.

Pros:

1.) Its simple to use. 2.) Its cheap. 3.) Full featured but lets me print my own checks instantly.

Cons:

I thought at first that Patriot was going to send out the Tax documents to my employees. But that wasnt the case. That was a bummer as i wasnt at first prepared. But it makes since that we should send them to know we meet our deadlines and have proof they were sent.

Best Business Decision!

Comments: EXCELLENT COMPANY! I LOVE this company! I only wish other businesses were as easy and user friendly as Patriot!

Pros:

I do not have a business degree but I have my own medical practice. I used other companies for payroll and they repeated made mistakes and were expensive. I switched to Patriot 2 years ago and have been so happy about my choice! The staff was very helpful getting set up and once I was set up, it is so easy to use! I would never return to the big companies! I recommend Patriot to all of my colleagues!

Cons:

The ONLY con is that it takes 5 business days to get the payroll done, so if there is a holiday and we forget it falls in the middle of the week, I end up having to hand write the payroll instead of direct deposit.

Accurate, easy to use software and full of features

Comments: Working with Patriot software has been easy and worry free over the past years. The tax payments are made timely and are accurate. Customer service is available to speak with via telephone which is a major plus.

Pros:

Ease of use and the features the software provides

Cons:

As a full-service payroll subscriber there is no way to run a Form 941 without producing the entire quarterly tax report package. The workers compensation companies only want Form 941, so therefore I must use pdf software to extract this from from the package to submit.

The ease of Patriot Payroll

Comments: The staff is wonderful to work with. Tha software is like Payroll for dummies. Ease and very affordable.

Pros:

Patriot has a very simple approach for the layman. If you don't understand they guide you and with patience and ease to get the job done. I highly recommend the payroll software.

Cons:

I've only used Patriot for just over a month. So far so good.

Great Product For Accountant Users & Business Owners

Comments: Overall a great experience and will continue to use in the future. It gets the job done and it definitely feels like the company continues to grow and expand the product, always in positive directions.

Pros:

Pleasant to look at and navigate the UI; has an intuitive design that usually allows one to figure things out quickly; the reports are top notch; and integrates with QBO & XERO. Also, the Advisor program for accountants is intriguing and definitely a plus, though I haven't capitalized on that quite yet.

Cons:

At times, certain functions and the design seem basic and possibly below par than the competition in terms of features and additional (though not essential) tools or options. But I'm ok with this since the product does everything I need it to do.

Best Customer Service!

Comments: Patriot provides a low-cost comprehensive payroll program that offers many of the features and benefits found in higher priced software. The customer service and support I have received when contacting the company is the best of any software we use.

Pros:

Patriot is an easy to use, basic payroll program that allows the user to customize many aspects of their payroll processing. The customer service and support at Patriot are top notch!

Cons:

I would appreciate more comprehensive reporting and the ability to somewhat customize report layouts to present the relevant information for the end user.

Great Product at competitive prices

Comments: Love it. Been using it for over 2 years.

Pros:

The UI - it is super easy and user friendly. The FAQ - it is one of the best FAQs and super accurate. Always resolved my problems. The cost - Super competitive and cost effective

Cons:

I wish they would not charge extra for using the payroll for competitors.

Kicks Qickbooks aside for the value

Comments: It has been great , and the value and ease of access are phenomenal.

Pros:

First of all, very affordable. Next, it is very easy to run payroll, the dates are already selected. I just put in the number of hours and download the pay stubs. The reports are very easy to use as well and come in extremely handy when paying taxes, especially at the end of the year!

Cons:

I was going to say nothing until recently. A new employee started and she is working low hours however the software was not taking out a federal income tax for her. I realize that is a precaution against someone not being liable if they do not make enough, but it is a problem when the company owes monthly federal payments and the system does not accept a $0.00 when the obvious other taxes are being paid. I'm actually going to have to call customer service soon...

Easy to use and accurate

Pros:

Payroll is easy. It takes just a few minutes and there are no hassles.

Cons:

If you start a payroll, you can't go back and edit employee information without cancelling the payroll and starting over. Also, if you have some employees on direct deposit and others on paper checks, you have to set the pay date based on the constraints of direct deposit. You can't submit the direct deposit for Friday payment, and allow paper check employees to pick-up their checks as soon as they are printed. The checks will be post-dated.

Patriot Payroll, Perfect for small business's

Comments: Anyting you need to do for payroll, taxes, tax filing, W2's etc, it's all there. At the end of the year, print out your payroll and tax papers, give them to your tax preparer and your done. Literally in 10 minutes (including print time) your paperwork is done. They do it all for you!

Pros:

When joining Patriot Payroll, I was sceptical about the cost and functionality. I have used 3 "big name" companies, and was always in disagreement about their products, pricing and what they actually did. When you need payroll, it was one cost, then if you needed reports, tax payments, and many other things, the costs just kept going up. Those costs avergaed $150 a month. Now I see why they are multi million dollar companies. As a small business owner, the bottom line is very thin and we always have to be aware in the cost for any service. When I started Patriot Payroll, I was eager to see if they in fact were a true value company, and in the first 6 months, it paid for itself. I am super happy as a customer. For one low price, they help you set-up your employee base, salaries or hourly wages, tax numbers, unemployment taxes and more. When you run a payroll, it really only takes me 3 minutes to complete one. Then when the taxes are paid, Patriot also does that and more. They process and send out my quarterly papers and pay all my taxes after linking to my bank. If you need any reports, they are at your fingertips. No longer paying another company extra when you need to get a duplicate employee payroll report. If your stuck and have no where to go, you call their customer service line or email them and within minutes you have your answer. I have referred many people to this company and for good reason. They are great! The name says it all. Patriot.

Cons:

None that I can think of, and after many years of using, that's awesome!

Great for Small Business

Pros:

Overall Patriot Payroll systems have been very user friendly for our small medical practice. Timecard features are easy to use for employees and payroll administration. Adding payroll features such as insurance deductions, 401(k) contributions and payroll advancement deductions are easy to implement and are immediately updated in the system. Patriot makes it easy to find payroll tax filings and keeping track of accrued time-off benefits for employees. I would highly recommend this software for small businesses looking for an easy-to-maintain payroll solution.

Cons:

Some of the payroll tax integrations could be improved on a state-by-state basis. It's not as intuitive if an employee wants to make certain tax deductions (withholding more than just standard deductions). Also, if you have employees who often work at multiple sites, there's no easy way to select the location where the work is performed other than updating the employees profile and changing it on a daily basis when submitting your payroll. Also, it would be nice to have time-off accrual rules built in to the employee profile as opposed to going into the separate module for time-off rules, but this is a very minor issue.