ACTIVENet Reviews

ActiveNet helps us run

Comments: They have been a good company to work with and they make it possible for the organization to do what they need to do.

Pros:

Interface is easy to access and easy to use

Cons:

CC machines have issues at times although usually have simple solutions.

Comprehensive but complicated

Comments: ActiveNet can be a good tool for parks and recreation. It has comprehensive features and functions that fit an agency's needs. But the customization is limited and the learning curve is challenging. Plus, the complexity of the user interface and managing data prevents users from fully using all the features.

Pros:

A lot of features. Online registration is convenient. Converting all programs to InDesign for marketing is easy. Customer service is very responsive.

Cons:

ActiveNet is an old platform and its user interface looks like early 2000s and is complicated. The data management is difficult. There are too many settings and parameters for pulling a report. Some reports are in tabular format Excel but many are not, especially revenue reports, which are impossible to be integrated into other financial or data management. To learn a specific function of ActiveNet is not difficult, but the learning curve to use ActiveNet effectively is challenging. Customization is limited, we often need to adjust our programs or facilities to fit the modules.

If Only There Were ZERO Stars

Comments: This might be the least user-friendly software I've ever used. In 20 years of tracing inventory, POS and events, I've never seen anything worse.

Pros:

Our homeowners can register for events and purchase tickets.

Cons:

Literally everything else. No one has ever been able to properly explain the pricing structure. I am unable to run registration reports and no one can help us troubleshoot. The customer service department is terrible (long wait times, ineffective and zero follow up). And the member interface/search engine is horrible.

Does the job

Pros:

Their customer support is very helpful. Most of the basic functionality is there and does the job.

Cons:

Doesn't allow for much customization on website or customization within. And if you can it is not easy to find. There are solutions but require us to often to reach out to Activenet support. Would love to see this be more user friendly. Would love to see a more customizable URL that can be given to customers for example www.fernierecreation.ca rather than this long URL that is not user friendly.

Good Product, But nothing is Perfect

Comments: Beneficial and above average. I do like the overall product.

Pros:

Facility Management Program Registration Payment Processing User functionality

Cons:

Membership Reporting Cost everything else is fine

Great Basic Registration System

Pros:

Great for basic class registration and membership tracking.

Cons:

Certain reports are harder to pull up/find than others, and are not clear. Too many functions/buttons for certain categories. Scholarships get overrided when making changes to a schedule. Not easy for a low-to-average computer user.

Lots of features, lots of learning

Comments: Overall our experience has been pretty good. I still prefer it to the previous recreation registration software we used. Billing has been a frustrating process, with much miscommunication.

Pros:

ActiveNet is very versatile in that there are many things you can do with it.

Cons:

The set-up and often use of it isn't always intuitive. Any time we want to implement something new within it we have to dedicate a lot of time for learning, set-up and training of staff on it.

Claremont Parks and Recreations Review

Comments: Overall, it has been good. Nothing to large to complain about.

Pros:

I have learned the software and I know and understand it better then any other software. It does everything we need in a Recreation Management Software.

Cons:

Reporting is sometimes difficult, especially when being asked to pull specific details regarding memberships, and programs.

ActiveNet was the solution for us!

Comments: This has been the easiest to use event software I've ever encountered, and it has been critical to our success in the Facility Events department. While there a few features it lacks, it backs those up with one of the best calendar systems I have experienced along with robust reporting capabilities.

Pros:

The calendar is very well designed, enabling users to view space availability in separate calendars and incorporate crucial information like setup time, attendance, type of event, etc.

Cons:

We wish there was a timeline or event detailing feature that allowed us to go more in depth with the various event logistics.

A mountain worth climbing

Comments: I am enjoying learning the program and all it has to offer. Looking forward to the day I am comfortably familiar with everything.

Pros:

Customer support is great and once you understand the program, it feels more user friendly.

Cons:

Figuring out the "whys" of how something is setup. Active web support can be a bit of a challenge to find specifics.

Great Product

Pros:

ACTIVENet is easy to learn and navigate. We use it daily to process Facilities Rental requests.

Cons:

The design may be a little outdated, but it can be easily fixed.

Reporting, reporting, reporting...

Pros:

The reporting options in ActiveNet are unending.

Cons:

Some reports that are exports to Excel need work. Lots of unnecessary columns and text meant for one cell is exports to an additional cell in the row below (creating a whole extra row as well).

ActiveNet Review

Comments: Overall I have enjoyed using ActiveNet and would recommend it

Pros:

I like the ease of use within ActiveNet and the reporting

Cons:

There are not any features I have come across that I do not like

Small City Usefulness

Comments: We had a really intensive set up and training process with our Active Net representative, so we weren't totally on our own.

Pros:

We like that it integrates many different city functions into one overall platform for all employees to use. We can also limit functions for certain employees to maintain simplicity.

Cons:

As with any new platform, it can be tough to learn the most efficient ways to navigate through the platform. We also had to build every component from scratch.

New User who needs help

Pros:

I will hopefully get some support on the uses and features.

Cons:

It is not very user friendly, and I am unable to navigate it easily.

Implemented and used activenet after switching from CLASS for six plus years. it was quite good.

Pros:

Once I got used to activenet, I really like a lot of what it could do. our initial set up caused problems from the start and we did not properly set up (based on how rep suggested) to maximize ease of use. I love the roster reports, booking was easy to do, as was registrations, membership sales. Editing information on the clients was very easy. when things went well, Activenet worked okay for us. calendar views were an awesome tool to see what was in the facility for the day and the totals reports were really prowerful. it was great to be able to generate reports in a variety of formats.

Cons:

customer service was slim to none for the majority of our time. We only had a dedicated person for a small window of time to help show us and train us on how to advance the functionality of the programme. initial logistical problems in set up stalled our progress without the product. promises of bridging with current accounting software did not ever happen. As was the promise of bridging with red cross classes, which class did, was another thing that never happened. Helpline improved for last year of use, which was great, but kinda too late. Activenet had a habit of running updates, and not letting us know. Changes to our system would occur and we would have no idea how to troubleshoot and then have to wait several days for help from activenet. (via email or phone) Contract was renewed without our organization being consulted (you cannot automatically renew a contract without consultation) and then, when we heard our fees would be increased, with no promises of anything improved for our end, we opted to seek other software that may better fit our needs. Too bad because there are many many parts of Activenet I really liked, and really miss!

RTP|One - Ski Resort and FB

Comments: ACTIVE is helping us facilitate our Ski and Food and Beverage operations. Ultimately we hope to roll it out across our district which includes a very large recreation district along with the previously mentioned operations.

Pros:

SQL Database Once you grasp the product/system hierarchy it is somewhat easy to navigate and troubleshoot throughout the system as needed. As far as Ski Resort solutions go, RTP is it.

Cons:

E commerce platform is lacking in flow and functionality. This seems to be known issue within ACTIVE and is said to be something that will be resolved moving forward. If this is not resolved internally, it can be handled by partnering with someone like AspenWare.

Lack of Features, Outdated Appearance and Poor Customer Service

Comments: Customer Service Representatives were very difficult to understand with their heavy accents. The online help search was next to impossible to find the subject you needed.

Pros:

I would not say that I had any "pros" with the software. Daily use was a struggle and very frustrating.

Cons:

I found all of the functions and set up very difficult. The function to add any image/artwork was nearly impossible and very time consuming.

Daily user for my Job

Comments: I've used Active Net for three years and it was very easy to learn and help customers with.

Pros:

The features that makes it easy to use are the different categories that are clear and easy to use.

Cons:

I think that when updates are going to happen they could be described better and more thoroughly.

Use program for sports team/ community class registrations

Pros:

It is quick and efficient since each activity is assigned a designated code. The receipts are neat and organized upon printing.

Cons:

At times, the program can be really slow to sign in on. Inputing the activities can be time-consuming and tedious.

Still working out kinks

Comments: I like it and will continue to work out the kinks!

Pros:

It has multiple capabilities that allows maximum options with organization.

Cons:

It can glitch or delay after modification or change/updates.

ACTIVE NET

Comments: IF THERE IS ANY OTHER PROGRAM THAT I FEEL NEEDS TO BE UPGRADED, IT IS THIS ONE. CAN BE GREAT BUT NEEDS WORK.

Cons:

THIS PROGRAM HAS MANY GLITCHES AND GOES DOWN ALMOST EVERY TIME YOU USE IT WHICH MAKES IT VERY DIFFICULT TO SAVE INFORMATION STORED.

Active network review

Pros:

1. The system is reliable in term of network security. 2. Can handle a large volume of concurrent registration. 3. Back-in system is easy to use.

Cons:

1. Back-in system although easy to use, it requires a lot of time to input all data especially if you have a large registration system. 2. Can't handle complex registration system.

Very Active

Pros:

Active.net provides a great deal of comprehensive information that enables us to consider many different alternatives and to make a more informed final decision.

Cons:

We like using Active.net and we use it a lot. I have not heard any complaints but I could poll our employees and ask what they like the least. I'm guessing - nothing.

CHIEF TECHNOLOGY OFFICER

Pros:

Customer support, friendly service, on-time delivery, fast response and diversified solutions.

Cons:

Expensive, no international support, inadequate tech notes and application engineering not there.