About Dayforce HCM
Cloud-based HCM platform bringing together payroll, time + attendance, and HR for organisations with between 500 and 50,000 employees.
Nice demo with good support. Pricing is a bit out of our budgeted amount.
The Customer Service is really poor. I have been asking for this report that I used with the system that I used with the system I had used prior to Ceridian Dayforce.
Filter reviews (939)
Best HRIS System Available l!
Comments: Wonderful total system!!
All in one platform, compliance is at the forefront. Helps with audits and being able to find and track employees from start to finish.
Some features like HR Import having mandatory fields, some features like remote workers and their tax state are hard to control
Reasons for Choosing Dayforce HCM: Cost and features
Switched From: ADP Workforce Now
Reasons for Switching to Dayforce HCM: Cost, features, easy of use, value for money!
Dayforce HCM Review
Comments: Dayforce HCM is definitely the most powerful payroll system that I have used in a long time. It is my top choice when it comes to Payroll and HCM providers.
The implementation team was very knowledgeable and they listened to what we had and how we wanted to improve the new system. They were so easy to work with.
Wishing that some of the fixed reports would be flexible and could add information that would save us time from having to vlookup different reports together.
Reasons for Choosing Dayforce HCM: Our company needed more automation.
Switched From: Powerpay
Reasons for Switching to Dayforce HCM: The implementation team was from Dayforce. It wasn't a 3rd party company doing the implementation.
Frustration & Disappointment
I cannot think of a single thing that I like about Dayforce.
Throughout our implementation process, persistent issues plagued our experience with Dayforce. Right from the start, we faced issues with faulty system configuration, including confidential data being accessible to lower level employees. We have been told by support personnel at Dayforce that our system is improperly configured. Our implementation manager failed to address concerns adequately and failed to conclude the professional relationship officially. Instead, we were left with a slew of unresolved issues and unanswered inquiries. Despite scheduled follow-up meetings, these sessions were repeatedly abandoned by the manager. Frustratingly, after weeks of unanswered emails and our futile attempts at problem-solving, we were told from our implementation manager that she had to get permission to charge more billable hours to us, and that was why she hadn't communicated with us in several weeks. Seven months post-implementation, our file feeds for benefits remain incomplete. Despite our immediate request following implementation, this crucial aspect of our system has yet to be fully operational. The persistent issues we face significantly hamper our productivity, particularly concerning our convoluted payroll setup. The payroll segment of Dayforce has demonstrated a lack of accountability, particularly evident in their response to our 401(k) compliance challenges, where they offered no satisfactory solutions and essentially shrugged off their responsibilities. We have given Dayforce several opportunities to rectify their errors, despite our profoundly disappointing experience. Even external stakeholders collaborating with us have expressed sheer astonishment at the abysmal quality of the system, citing unprecedented dissatisfaction in their professional interactions with other clients. Dayforce's performance has been deeply unsatisfactory, characterized by consistent lapses in competence and professionalism, leaving our organization in a state of perpetual frustration and disappointment as we face unresolved issues that directly impact our functionality and productivity.
Comments: I love the software platform. I was the project leader during implementation and have been the Administrator since. This is in addition to the Payroll Manager, Benefits Manager, Leave of Absence Administrator and Entitlements Manager. I could not do all of this if the software was exceptional.
Dayforce is fully integrated and offers real-time data. The features are easy to use and understand. There is full transparency for both managers and employees. There is a full arsenal of reporting and dashboard options so downloading information is easy. While customization costs, it is an effective way to ensure that the look and feel convey your environment.
Any changes needed to your set up result in very high priced change orders, even when the change requested is because of Ceridian issue. The service time for these change projects can sometimes be in excess of 6 months.
Complete and comprehensive HRIS
Comments: It is overall very user friendly. I think Ceridian listens to their customers and is heading in the right direction.
The integration with Microsoft O365 makes IT happy, while the thoughtfulness pleases HR and Finance staff.
It should s starting to get pricey because of all the modules.
Alternatives Considered: Paylocity
Reasons for Choosing Dayforce HCM: They were terrible for HR
Switched From: ADP Workforce Now
Reasons for Switching to Dayforce HCM: More comprehensive, particularly as it pertains to Project Code Management.
Dayforce the future of employee services
The Reports are very good and the product is easy to navigate.
Calling for support is a task. It is hard to get through when you are at a critical moment.
Alternatives Considered: KronoDesk
Reasons for Choosing Dayforce HCM: Criterion caused a lot of payroll issues.
Switched From: Criterion HCM
Reasons for Switching to Dayforce HCM: Because they could demo out nurses time would calculate correctly.
Comments: Customer support needs improvement
Real time payroll calculation is extremely beneficial.
Customer support is very difficult, often a language barrier.
Alternatives Considered: Paylocity
Reasons for Choosing Dayforce HCM: We were not happy with ADP and their customer service.
Switched From: ADP Workforce Now
Reasons for Switching to Dayforce HCM: Real time payroll
Super powerful HRIS, but difficult to implement and maintain
Dayforce does everything we need it to do: payroll, tax calculations, workforce management, time and attendance, document management. It's an incredibly powerful platform for managing and serving our employee population, and integrates well with other software platforms and applications including ERPs.
The implementation process required a level of resource commitment (both financial and personnel) that we weren't prepared for, so the timeline from kick-off to go-live had to be extended several times. The implementation ended up costing double what was budgeted, and took six more months than expected.
Reasons for Switching to Dayforce HCM: Combination of cost and projected implementation schedule
Why choose Dayforce?
Comments: Overall, Dayforce has been able to meet our needs and our support team is always available when questions come up. Our TAM has made the transition to Dayforce as well as our day to day issues n opportunity to learn and resolve instead of pain points that frustrate us.
Dayforce is as close to one stop shopping as we could find and still be able to meet our needs. Having so much data in one spot allows for powerful reporting.
If Dayforce had an internal ability to electronically sign documents it would be so much easier to set up and maintain onboarding documents.
Optimizing human capital management with Dayforce
Comments: My experience with Dayforce HCM has been positive. It has improved the efficiency and effectiveness of our HR procedures by cutting down on manual work. The centralized design of the platform improves HR's ability to work with staff.
Dayforce HCM is an all-inclusive system that does an excellent job of integrating different HR processes. Payroll, time and attendance, benefits administration, and labor management are all efficiently managed by the centralized system.
The system is powerful, but it takes some time to get it up and running for the first time. The implementation time might be cut in half with better onboarding materials.
One of the most advanced HRIS platforms
Comments: I like that it works with Microsoft Office and that we can connect it to other systems via several different application programming interfaces. Their most recent updates have been great, and I can't wait to try out the next things they've been hinting at.
Dayforce HCM is used for new hire processing and health insurance enrollment. Our company processes three different payrolls for its different employee types (Union, Exempt, and Non-Exempt).
There is a unique Employee Number for each worker. It combines the two into one cohesive whole while making reports. To properly divide them, I must always use the Text to Columns function in Excel. If they could be separated straight away, it would be great.
I appreciate how easy it is to commit payroll using Ceridian
Comments: It's aesthetically pleasing and uncluttered. Instantaneous and efficient payroll processing. I like that it always seeks for new and better features. Many of our company's manual processes have been eliminated thanks to Ceridan Dayforce.
Dayforce streamlines our human resources, payroll, benefits, time tracking, recruiting, and onboarding processes, increasing productivity, profitability, and morale across the board.
I didn't like the reporting since you couldn't change some of it and it was all in PDF format, but they've made great strides in that direction in the three years since we started working here. V2 reporting allows for more flexibility and personalization.
Decent HR Software Program That Gets the Job Done
Comments: Dayforce HCM is our main source for anything employee-related and it has been a consistent and useful resource for us. It has the information we need and when we need it, and we can trust and depend on them to provide the functionalities we require. Although not as UI/UX friendly as other software platforms such as Workday, it is a relatively cheap platform that allows employees to do what they need to do.
Dayforce HCM is a good HR software program in that it is a cloud-based platform for workforce management and other essential things such as payroll, benefits, and document management. It essentially gets the job done for the common employee and offers enough functionality to be a useful platform.
The overall aesthetic feel and functionality wasn't as smooth and intuitive as the previous HR software our company used, which was Workday. It's not a dealbreaker but it goes a long way to empower the user to feel like they understand and to a large degree have a comfortable control of the app in the first few experiences.
Alternatives Considered: Workday HCM
Reasons for Choosing Dayforce HCM: Costs were getting too large for our growing company. We received a cheaper quote from Dayforce.
Switched From: Workday HCM
Reasons for Switching to Dayforce HCM: Mainly cost savings. The cost to benefit ratio of saving money to have a less aesthetic and intuitive HR software favored keeping the existing software which everyone was accustomed to already.
4 years ago
Hi there, Thank you for your feedback! Your insight is very valuable and we appreciate you spending the time to share your experience. Very best, Michael
Dayforce has completely changed how we do life at Kern Health Systems HR.
Comments: HR efficiencies, ROI by 60% over our other provider in the first month and a support team that truly supports their clients efforts. I feel like we have gained a partner not a vendor.
We love that we have been able to go paperless in all of our HR processes from application to termination. We no longer use paper apps, compensation change forms, benefits apps, or onboarding documents. Everything is paperless. We can look in the system and see where approvals are sitting. This has made our HR flows and processes so much easier and efficient. We also love the one employee record. From application to hire we only have to enter their information once. We have significantly cut down on our errors and the spreadsheets we used to keep to follow all of our processes. Our Onboarding is streamlined and professional. New hires can fill out all of their documents prior to the first day of work, so that we can maximize our first day with them. And finally Support. The Support Team is world class. I can't speak highly enough about the responsiveness, expertise and efficient way the support team works with their clients! Ceridian gets an A+ for their support.
Prior to the newest upgrade to 53, Reporting was a bit clunky and difficult to understand. As a busy HR Leader, I don't have extensive time to take a bunch of classes to learn how to run reports. They need to be easy, user friendly and intuitive. Prior to the upgrade they were not. The new Reports module has come a LONG way in improving this. The reporting module is now in HTML and much easier to understand and use. Other than that, I cannot think of one other Con to the Dayforce system. I came from a very different provider that I was extremely displeased with, so it makes it a little more challenging to find Cons. I am very happy with the decision to move to Ceridian.
Expect the Unexpected
Comments: We are overall extremely pleased with Ceridian and our vendor partnership with them. They truly take the time to get to know your business and your needs and help decide what the best solutions are for your business - which may not by the newest product they are selling. We have a very complex payroll, and we have the right solution for us at the present time. We also continue to find new ways to leverage the WFM platform to capture as much information as possible about time, labor and attendance. If you are considering making the change to Dayforce, you can't be prepared enough. You need to understand your own policies and procedures like the back of your hand as well as have the ability to explain the same to the implementation team. They will do their best with the information you provide, but it is up to you to ensure they understand and to test everything multiple times to make sure it is what you need. Keep in mind, the platform is highly configurable. As mentioned earlier, we have a rather complex payroll. We have six separate payrolls that combine hourly, salary, weekly, biweekly, union, non-union, etc. A little of everything. The policies for each payroll are entirely different, and both Ceridian HPL and Dayforce handle it without any problems. Here and there we have had to be creative - but it was still able to be accomplished. I have been working in HR and payroll for 15 years and have used numerous different vendors/software over the years. None of them are 100% perfect. But Ceridian comes the closest. It is the most configurable and provides the best ad-hoc reporting tools out there. We have been able to automate many processes that used to be manual systems. This has freed up our HR staff to be more hands-on with employee onboarding, engagement, and development instead of stuck behind their desk completing transactional tasks.
It is highly configurable. It handles changes due to union contracts with ease.
The new HTML timesheets have some quirks. I feel hopeful they will be worked out.
My opinion on Dayforce HCM software: a complete solution for human resources management
Comments: Overall, Dayforce HCM is a complete and innovative human resource management software that offers a wide range of features to help companies optimize their personnel management and improve their efficiency. The solution is customizable to meet the specific needs of each company.Workforce scheduling is one of the key features of Dayforce HCM, which helps plan employee schedules based on business needs. The reports generated by Dayforce HCM are also very detailed, providing valuable information to make informed decisions.However, the cost of Dayforce HCM can be high for some small businesses, and setting it up can be complex and require extensive training for employees responsible for implementing and managing it. Some Dayforce HCM features may also not meet specific business needs.In sum, Dayforce HCM is a complete and powerful human resource management software that offers many advanced features to simplify the administrative tasks of HR professionals. However, before choosing Dayforce HCM, it is important to consider your specific business needs and ensure that this software will meet those needs.
Dayforce HCM is a comprehensive human resource management solution that efficiently manages employee-related processes, from payroll to workforce planning to talent management. This software offers many advanced features that simplify administrative tasks for HR professionals, saving time and reducing costs.One of the most impressive features of Dayforce HCM is workforce scheduling. This feature helps plan employee schedules based on business needs, taking into account employee skills, preferences, and constraints. Workforce planning is also integrated with payroll, which automatically calculates working hours and costs.Dayforce HCM is also highly customizable, allowing businesses to configure the software to their specific needs. The reports generated by Dayforce HCM are also very detailed, providing valuable information for making informed decisions.In sum, Dayforce HCM is a complete and innovative human resources management software that offers a wide range of features to help companies optimize their personnel management and improve their efficiency.
Although Dayforce HCM is a complete and powerful human resources management software, it may have some disadvantages for some companies. Here are some things to consider:First, the cost of Dayforce HCM can be high for some small businesses, which may make it inaccessible to some businesses with tight budgets.Additionally, some companies may find that setting up Dayforce HCM is complex and may require extensive training for employees responsible for implementing and managing it.Finally, some features of Dayforce HCM may not meet the specific needs of some businesses, which may make using the software less convenient for those businesses.In sum, Dayforce HCM is a complete and powerful human resources management software, but its cost, complexity and customization can present challenges for some companies. Before choosing Dayforce HCM, it's important to consider your specific business needs and make sure this software will meet those needs.
Dayforce is one of the top HR & Payroll Platforms
Comments: Over all my experience has been positive. Dayforce is a very powerful Hr & Payroll Platform that can be overwhelming if you do not put the time and energy into learning it and keeping up with all the updates.
Ceridian Dayforce is the best HR & Payroll platforms I have used. The large support community from both Ceridian Dayforce and more importantly the support you receive from fellow customers is very helpful.
Constant updates to the platform so much that it is very difficult to keep on top of everything, especially if you have other job duties outside of HR & Payroll. We used to have a dedicated CSR and have one on one personal web meetings so we can address issues we had that were not getting attention by Support and our CSR would keep us updated on changes that would effect us directly. As Ceridian Dayforce has grown this individual support has been discontinued in favor or a monthly webinar where Ceridian tells everyone as a whole what is going on with the platform, and there is very little feedback the customers can give in return. I find these much less useful than the previous Monthly Support Calls. We also have issues with Dayforce when dealing with Tax Profiles of J1 Visa students since they do not have to pay Unemployment and FICA Taxes. We usually onboard hundreds of these employees every year and then have to manually correct the taxes for each employee. We have made repeated requests to support for a way to simplify this with an employee profile for J1 Visa students that would have the tax profile built in, but Ceridian has said this is not possible. What is frustrating is we where using software 10 years ago that could do this for us.
DayforceHCM - One Year After Implementation
Comments: Pros - Our previous system basically operated on a "point in time" basis; historical information was kept in hard copy in employee files. Reporting from the payroll system was difficult and in many cases required expensive custom reports to be written by the service provider. Approximately 65% of our employees do not have access to the company email account, consequently requests for vacation payments, time off requests, address changes, tax changes, bank account changes were sent to HR by the employee's manager. Employees monitor their own personal information in Dayforce such as salary, job title, etc. ; they have access to forms; managers have access to a multitude of reports to help them manage their workforce. The HR/Payroll team have the ability to provide executive reports almost instantaneously - time spent producing management reports has been significantly reduced. Company policies and agreements have been uploaded into Dayforce eliminating the need to produce hard copy documents - this includes handbooks, links to benefit websites, corporate forms (eg. Code of Conduct) which saves time and money - no hard copies required. Time spent in payroll has not reduced, however, quality has increased significantly - more time is spent in value added auditing rather than paper processing. Compliance with legislation is much easier to manage. Immeasurable ROI on employee satisfaction - we spend more time talking to our employees; Dayforce has facilitated a closer relationship between HR and employees - they feel like they are part of something big, because they can see it! HR and Payroll is no longer a mysterious machine somewhere in corporate office. The Ceridian learning tools are awesome - although we do not have all of the modules, providing access to the Ceridian University gives us opportunities to attend sessions and experience other activities that our organization may want to consider. Con: We do not have enough time to explore/implement the many features available. Overall Satusfaction: Dayforce provides everything we need! Recommendation to Other Buyers - Dayforce HCM is powerful and I highly recommend it for human resource management.
Love/Hate Relationship with Dayforce
Comments: Dayforce is a fine system to use, with various issues hidden throughout. While my least favourite is the customer support, Dayforce also has a multitude of ways to find solutions on your own to avoid contacting customer support and spending large amounts of the company's money.I find Dayforce great and frustrating; there are so many good features with Dayforce that I'm looking forward to using, but I do find the system to be pretty convoluted. In order to fix ONE thing, I have to go through two to three different outlets within the system to make sure those work before this one thing is fixed.I do wish I had more positive things to say about Dayforce, but it's not the worst system I've used.
Easy to use features for both manager and employee. It's sleek-looking and doesn't require a lot of effort to learn how to use Dayforce. We are currently implementing document management and it seems simple, but effective.
Customer support has been both helpful and lacking. Helpful because of the forums, but it's very hit and miss with a rep. Sometimes I am given someone who is very helpful, provides guides, or reasonable answers within a good amount of time.Then there are times when I receive a rep who takes too long to answer or find out what the issue is, doesn't communicate, or doesn't initially fix the issue, causing more time and money (for the business).
Our experience with Day force has been great from Implementation on. We never felt alone.
Comments: Before Dayfore, we were using three different systems. One for payroll, one for time and attendance, and another for HR. We had to import data from one system to another so there was the potential of data dropping off. We were able to combine three systems into one with Dayforce. Since Ceridian uses one solution, once an employee is hired they are visible in all parts of the system immediately. No more waiting for overnight updates. Ceridian cut my payroll processing time by 40%, which allows me more time to audit my work. There are some great audit reports built into the system, which I run every payroll. They point to problems with can be corrected before we finalize for the week. The ability to run wage and tax registers, and W2's anytime of the year, allows me to fix any potential problems, which in turn make year end a breeze. My employees now are able to manage some of their own data, which alleviates the burden off HR and Payroll and allows the employee to update their records when it is convenient for them.
I love that it is one solution. No more imports, no more worries about data dropping off. The test portal allows us to set up new deductions and earnings, and test them before putting them into production. The future dating feature works really well. It allows us to enter increase early and test them in a future payroll to see how the employees pay check will look, and gives us more time to audit our changes thus relieving some of the stress that comes with year end. The education portal is a big plus. It allows us to learn at our own pace, and to schedule that classes that are helpful for each administrative role.
Empower your workforce
Workforce Management and the data from scheduling has empowered our organisation to understand staffing costs and enable savings.
There is a need to bring ED&I information relevant to the UK to Dayforce
Alternatives Considered: HCM Cloud
Reasons for Choosing Dayforce HCM: System no longer in support
Switched From: Core HR
Reasons for Switching to Dayforce HCM: Full package
Good if you need basic, cheap software; a joke otherwise
Comments: I had a love/hate relationship with it. It was easy to log in and out, the basis of the system to track employee hours. Many times in 2016/2017, the software wouldn't read those clicks though, so myself or colleagues would be working for several hours or off work for several hours only to realize our logging in or out hadn't took. Then we'd have to bother our boss to do it, who was hostile about doing so. Having worked in tech, I understand bug issues, but this is a big one to have. The software is affordable, which is why our company chose it. If the bug issues were resolved for good, I'd feel more confident recommending it.
I liked that the buttons were big and accessible and easy to see, and that they later modified different types of clocking in and out (lunches, etc). When they updated the software, you could tell they tried (and succeeded, partially) in simplifying some of the screens for users.
Past versions of Dayforce would freeze up a bit. Also, any time anything went wrong (sometimes a log in or out didn't take, sometimes a time would need to be edited) the manager or boss would have to personally modifying these issues. Under good management, this wouldn't be an issue. Under bosses who can barely handle stress and take systems errors out on their employees, it's a complete nightmare situation. This is where Dayforce could really look beyond coding issues and consider how to socially engineer better customer service solutions so even technically challenged supervisors can use the system easily.
Similar to Other Solutions, Not Great for Learning Feature
Comments: Overall experience as an end user was positive on the HR/Payroll side as far as interface and being intuitive. Disappointed with some features and functionality being sold as available but then unavailable when asking to see them in action.
I've used this from an end user perspective actively at one organization that chose this, and it was easy to use and navigate for the day to day HR, Payroll, Benefits, etc scope. The teams are fairly hands-on throughout implementation and they will do a lot to showcase wow-factors throughout the sales process until actual technical questions arise for some features.
In one experience evaluating this product as an all-in-one offering, we needed to ensure the Learning piece of functionality would suit our needs. It did not. The Learning product was presented as in-house and with their own roadmap for features and development. Every demo of this piece of the product was high level and they avoided getting detailed with backend/LMS admin features and setup. After getting to try it hands-on, we found out why. Despite being told all file types and sizes could be stored in the repository, this was not the case. We also uncovered many functionalities that we'd been told were available were, in fact, not. The backend at the time we evaluated this solution for Learning was actually powered by Docebo and not Ceridian. That is strictly the Learning content repository, not the HR solution side, to be clear. At any rate, the Learning solution was definitely not what was described to us in features, functionality, and in general based on our needs analysis. If you evaluate this solution, get all the right teams and experts involved that will ask the right questions and ask for a hands-on walkthrough of the backend. The demeanor of our sales contacts after inquiring about the absence of much of what was promised changed abruptly. Subsequent interactions were very negative overall with portions of the team.
Fantastic payroll application!
Comments: The experience was great. The implementation team worked with me every step of the way and was there for the first 3 go-live payrolls. I cannot say enough about tech support - even during the exceedingly busy months of January and February you didn't wait long on hold to speak with someone. I wish all the other tech support companies I deal with for different applications were as good as they are!
I liked the ease of use - clocking in / out is not cumbersome with umpteen different steps. Data entry for my weekly payroll is quick - one screen does it all; no need to change screens. Especially love the fact that I can make employees inactive and not necessarily have to terminate them - our employees are divided between union and non-union > union employees come and go during the course of the year - it's easy to place them as 'inactive'.
The cost is more than what we had with our other Ceridian payroll product. We do get value for the money and as we build more components into the program, such as performance management, for example, it will be worth every penny.
Ceridian formulates our entire workforce
Comments: Dayforce WFM extends across the entire institution. It is our primary workforce management (WPM) tool, encompassing attendance in all its aspects: hourly employees identify their income through biological clocks; contract employees use the web clock function to account for their working time; all employees use the Time Away From Work (TAFW) function to submit leave requests. It is also used by human resources and payroll departments to manage time worked and paid time off.
I attended the new Dayforce FIT meeting as part of this year's Insights conference. You have significantly increased your ability to make changes to your product layout without the need to open many support tickets, this translates into significant savings. The attendance subsystem has decreased the amount of supplementary manual documents, such as spreadsheets, and has additionally gifted supervisors with an aid to observe the sum of points in real time, rather than waiting for a report to be finished and distributed in the week or month. We have 6 different handles, each with a different pay period end time and a different number of payments. Dayforce is able to accommodate different varieties without any drawbacks.
The TAFW shard does not yet offer the ability to restrict the login of those who are not exempt to be able to perform tasks for their own interest. I would love to see Dayforce incorporate an FMLA add-on. Most of the information regarding specific tracking is already within the system. We conclude that it is better to continue with the written procedure or find a stand-alone program to assist with the complicated administration.