AdvancedMD EHR Reviews

AdvancedMD is good

Comments: Overall it was good experience by using AdvancedMD and I recommend it to others as well.

Pros:

Working in AdvancedMD is good and it's user friendly.

Cons:

Sometimes there is glitch. Software becomes slow for 5 minutes. Again it will be back to normal.

Solid System

Comments: Overall, AdvancedMD is a solid software. They have a ways to go to catch up with current end user expectations to make the experience better, but they are dedicated to making enhancements.

Pros:

AdvancedMD's ability to customize your templates is very good. You don't have to submit changes you'd like to implement to their development team to get them done; with the right permissions you're able to go in and make any changes you need to and they are available immediately. It does however take quite a bit of practice and patience to learn how to fully customize word merge templates. Their customer service is pretty helpful and readily available. Some of the customer service reps are really dedicated to finding solutions and are willing to try any and everything to help you find it, while others are not. Their account managers are really helpful and truly do advocate for what's best for their customers.

Cons:

As much as AdvancedMD is dedicated to enhancing their system, there are still some features that either need enhancing or don't exist, which for where we are in technology, could leave AdvancedMD lacking. For one, there isn't any marketing or referral data tracking in their Analytics feature. The customer survey isn't customizeable. Some essential features for telehealth are not there, for example an ask to mute feature. The connectivity for the telehealth feature could be better as well - we have lots of issues with patients and providers connecting to and maintaining their signal. If you don't have EDI agreements for electronic remittance, posting insurance payments is a very slow and tedious process with long wait times to navigate between fields. The online scheduling isn't truly integrated into their scheduling system. You have to create blocks and holds in order to populate the provider availability instead of it being able to see what's available based on the appointments that are already scheduled.

Usage of AdvancedMD in Early to Mid 2018

Comments: Mid-tier

Pros:

Billing and Accounting was more streamlined/user-friendly to my recollection.

Cons:

Attempting to put in information was difficult, and navigation from day to day was effective enough to be useful but streamlining appointment-making would have been appreciated. That being said, this was well over 5 years ago and I'm sure updates have been made.

Brian S. Review of Advanced MD

Pros:

Ease of use. All in one scheduling and EHR.

Cons:

Occasional tech glitches, but usually quickly resolved.

My review

Comments: Very good

Pros:

That it can be customized -- to a point -- to my practice.

Cons:

Many things can not be added or changed unless done through the company -- and if it is not on their list of changes it may never happen. It is also not as intuitive to use as one would hope.

Its Complicated

Comments: When it works well I am pretty pleased with the software, but I feel I have had to spend way too many hours trying to get things worked on and fixed, on the phone, on conference calls, and emailing or personal time troubleshooting problems. My job is being a PT and not chasing down software companies to get their job done right. I believe they should provide a customer support person designated to our practice that knows our workflow and has a direct line to work with.

Pros:

The software is customizable to providers which is nice, we have tools that help track productivity and we are able to keep a constant stream of revenue with our billing.

Cons:

We have a hard time with troubleshooting software problems due to the complexity of the software and the customer support has not been pleasant to work with, often times waiting for over an hour on the phone to get some simple questions answered, emails that go weeks with no response, and problems that go months without being fixed. Also, it would be nice if there were some more automated features such as visit number tracking on patients chart and on patients notes for Physical Therapy, alerts or prompts for progress notes.

Large practices; Do not waste your time

Comments: I wanted to enroll on electronic billing via practice fusion but the communication between the programs is not two way . PF does not push schedule into advance , you will need to manually do so.

Pros:

This program is not design for a large practice . We were assigned a train person that had no knowledge and was learning the program herself . Our practice was out in the hands of someone that was not ready . After 5 months using the program we had to bill outside of it to get paid , still waiting on correct data transfer , most insurance carriers were advised to be added incorrectly setting out billing back to almost zero . I’m writing this review to prevent others from making the mistake of enrolling .

Cons:

The program is not easy to use or setup . Clearing house takes too long to provide Information about a claim status . Expect to pay 5-6 months setting up the program or more .

Best Medical Billing Platform

Comments: We have found the AdvancedMD billing and EHR to be the most advanced billing platform, extremely intuitive and easy to learn and use, and the training and support provided by AdvancedMD is top notch!

Pros:

The platform features, functionality, and ease of use. Training and Customer Service is excellent!

Cons:

There is nothing about the platform or the service that we have found to be negative. We have no complaints and have found no "cons" with AdvancedMD!

AdvancedMD EHR

Pros:

I have found that this EHR excels for patient scheduling

Cons:

There are better EMR for patient charting

AVOID AdvancedMD EHR

Comments: Very frustrating. Poor.

Pros:

Not much. Poor construction poor integration.

Cons:

Almost everything is cumbersome, poorly directed, poor on screen definitions and problem trouble shooting.

Over Promised and Under Delivered

Pros:

The integrated workflow included a PM platform that would have worked well for the billers and the EHR note templates were intuitive to the clinicians. The IT team seems very knowledgeable and helpful.

Cons:

First, it only works in Internet Explorer. Not only does this limit you, but it causes problems as well. For example, each workstation has to be configured with specific internet settings before the program will even let you log into it. This is rather cumbersome for our practice given that there are ten office locations throughout the state. It became problematic when IE released a new version, though. Settings had to be reconfigured. Since certain functionality is not built into IE, downloads were required, and even then, certain links would not launch. ADP customer service informed me that it was a software issue on my end, and gave no assistance beyond repeating the steps I had followed. Second, implementations do not go quickly. At nearly every step, I had to wait three to four weeks for the next step. It wasn't because I didn't have the necessary data, but because that was when the next meeting time was available. Also, the configuration IT groups were not on the same page. Configuration was trying to give me a live date when IT had not even begun the conversion work. Finally, although willing to deal with the troubleshooting that was required to keep 25 clinicians and ten office staff configured correctly and to coordinate the implementation myself, I was not willing to sacrifice the efficiencies the sales team had promised. In the sales pitch, the cost for EHR was beyond our price point, and we declined to sign. The ADP sales lead suggested "EHR lite," which meant purchasing just the PM platform and using the templates and electronic notes available in the PM side. Since we have no MD, we do not need high dollar add-on functionality like eRx, so it sounded like a great option. I asked and the team verified that all the functionality I did need would be available in the PM platform, and it would just work a bit differently. Not so. As I got into the implementation phase, I was unable to create templates in the PM platform because my 2010 word processor was not an old enough version to work with the software. I manually created custom templates that customer service agreed should have worked, but which would not function as forms for clinicians unless they completed every note or report in a single sitting. As a solution, customer service proposed our clinicians finish all documents in a single sitting. No edits allowed. This is actually impossible for some evaluations. So no templates for us, and, honestly, even if they had worked, sales forgot to mention that prior note data and significant data like Dx would not be available to populate future templates. There was also no trackable workflow. Billers would not know if there were outstanding notes or when a note was completed unless they manually checked, which would have been possible because there was no way to limit access to the PM notes. You either have access to all notes (including office-related documents) or none.

Advanced MD Review

Comments: We had a rough transition with Advanced MD but overall it has gotten a lot better and we don't have hardly any issues with the system.

Pros:

There are multiple options to do things, which makes it user specific. I also love that the product development team is always working on ways to improve the system and is great when it comes to listening to the every-day users.

Cons:

The help file can be difficult to use. On the PM side, you can hit F1 and it will pull up the help file for the screen you're in but that doesn't work for EHR and finding the correct help file can be difficult. I haven't had a lot of luck with tier 1 customer support. I find it to be very frustrating to call and have a lot of times found the answer myself while waiting on hold. We feel very "nickle and dimed" by the company.

Poor Customer Service Response Time After Purchase

Comments: Overall I'm ok with the functionality of the software. My biggest problem is with the ongoing support by the sales team. The customer service that you call to deal with software related issues is ok and tends to do a decent job, but when it comes to doing things like adding on services, providers, etc and having to deal with our "account rep" this is where the communication and follow up is not acceptable at all. An example is that today, I was told our insurance verification portal would be turned on. I scheduled training this afternoon with my entire office staff. I communicated this several times this morning, even telling them that I could cancel and reschedule the training if it wasn't going to be ready. They never even bothered to respond and when the designated training time arrived the portal still wasn't turned on, even though I was told all they had to do was "flip a switch" on the back end. This ended up causing a total waste of my entire office and back office staff's time. Very frustrating!

Pros:

The price was good, the functionality was acceptable.

Cons:

The note templates are often difficult to customize and once done tend to have bugs that cause our providers frustration.

Very Displeased

Comments: Poor customer service, very limited features.

Pros:

Once you learn how to navigate the system it is fairly straight forward. Integrating billing features into the chart is fairly easy.

Cons:

Where to start... Not only is AdvancedMD not intuitive, it is plagued with glitches and system failures. The Dashboard and rooming feature rarely works for most of the staff. The e-scribing is terrible. Chart notes are cumbersome and become huge without essential integrations. Auto population of information is elusive and only goes so far (eg. a chart summary does not auto-populate with a patient's BMI from that day. It doesn't matter how good you are at programming and customizing templates, a lot of necessary features are not available (you learn this after spending hours on the phone with customer support.)

Terrible Customer Service

Pros:

Multiple screens available at one time is helpful. More functional PM than Health Fusion, but that's not saying a lot.

Cons:

Customer Support is TERRIBLE! We were conned into believing that we would be fast tracked and set-up within two weeks. We had a lot of issues with getting Blue Cross Blue Shield set-up, and then e-remittance suddenly stopped after two months. This issues has still not been resolved 5 months later, and ADP keeps trying to send up to BCBS who says everything is fine on their end and that it's ADP's issue. WORSE, it's been 7 months and we are still not getting paid for Medicaid. We have called ADP multiple times, as well as Medicaid, and just today a Medicaid Rep took 5 minutes and figured out that our taxonomy code was listed in the box where our TPI was supposed to be. We called ADP, and they tried to tell us it was our fault despite the fact that we do not enter that info -- they do. They then gave us a run around saying that they only put in standard data, but extra stuff is our responsibility. What?!?! How are we supposed to know that when they don't tell us, and how is putting in a TPI not part of standard date? ADP made it appear that all we had to do was fill out our information, send it to them, and they would handle everything else. We have still yet to hear a response from our direct rep after 2 weeks. I forwarded the emails to customer service 3 days ago, and have yet to hear from them. My office manager called asked to speak with a supervisor, and the customer service rep said, "What are you planning to get out of that?" I don't know. An apology? Most of the reps have been just as rude when we call. You would think the system would flag something when every single Medicaid claim was denied. Or note that we've been calling and emailing since February. I use Practice Fusion for my EHR, and their customer service is much better despite being FREE! I wish they had a PM side, too, so we wouldn't have to deal with ADP, anymore. There's always Kareo, I guess.

Pros and Cons for smaller clinics

Comments: Customer service was great! The system is certainly capable of handling larger institutions with many different offerings. The server issue was significant as it hurts business when you are in an appointment and cannot load the previous appointment.

Pros:

Customer service is top notch! They answer, the respond, they are kind and easy to understand. Prescribing Rx was simple. Reporting was easy on the eyes and purposeful. They were easy to read and functional for gathering a picture of the clinic.

Cons:

Too bulky...if you are a small clinic, there are so many pieces of AdvancedMD that you never use and yet they cover your dashboard. On the flip side of reporting, while they are attractive and easy to read, you have to pay for certain reporting features that are useful for daily functioning (or yearly review) in addition to what you pay monthly COST! Because you can't necessarily remove the added features, it costs way more than a small clinic can justify paying. Lastly, the overload on their servers caused a great deal of delay in uploading pages and moving between PM and EHR

AdvancedMD has been & still is a very good experience. The implemtation process was very organized

Comments: Its changing our practice, and we will soon be "Chart" free (paper that is).

Pros:

The overall functionality is superb. I can log-in from any computer, or at home, even from my phone. Like when you need to know how early a patient can get in the next day or that morning. All of the parts work together as a whole like a finely tuned machine. The appointment schedule is a multi-tasker in itself, you can get to pretty much any function you need from there (except master files, fee schedules & settings, which are more of an admin function). Charge entry is awesome, and seamless to "search" for diagnosis codes and procedure codes. And, the insurance payment Auto-Posting is Unbelievable, like adjusting off correct amounts, putting patient responsible amounts to the patient account correctly, and in literally a minute or so. Also AMD is compatible with using "Dragon" for voice text entry and especially SOAP note creation. One of the absolutely best things is, it doesn't matter what specialty or type of provider you are, it will cover all of the bases. I began using billing & practice management software in the 80's so I have a lot to compare AMD to, so take a CLOSE look at AMD, and take it for a test drive !!!

Cons:

I think there should be the ability to do "Diagnosis pointing", so that U can define a specific Dx code to be most primary to each line item. For some practice types, that have more repitition of same or similar treatment from visit to visit, like PT or Chiro etc, I think having the functionality of somewhat more automated EHR note creating from visit to visit would also be helpful, even though AMD has a huge library of templates which is really awesome.

Beware If you are NOT an MD, don't!

Comments: If you are not a hospital or a very large medical office of the body, DO NOT. The sell is excellent, marketing excellent, but like Jimmy Choos everyone wants a pair but really? You at work every day.....for comfort, ease and practicality without the price gouging, in behavioral health..... Simple Practice!

Pros:

The people, once you get off hold, are patient and knowledgeable.

Cons:

The data is held hostage for another 2 grand after bleeding you nearly $300 monthly for what Simple Practice can give (plus Google Calendar intergration!) for less than $100.

AdvancedMD PM - Improving but....

Comments: I have had many issues with AMD over the years. I have been using the product for 5 years. The system looks outdated (although they are updating it slowly). Some sections require multiple clicks when you would think it would be just one. I have had multiple issues with support not following up. In fact, on one occasion I was informed that I was the only practice having the issue and they had no desire to fix it (which is poor customer service!). They charge you for each and every little thing separately. Other PM systems include certain features that AMD wants to charge additionally each month for, such as appointment confirmations and insurance verification. My biggest issue is employee tracking. You have to pay for additional reporting features to run a report to see whatever employee was doing each day (and they weren't really clear that with the additional reporting that I could create the report I wanted!). They leave much to be desired and I am looking for another system. We just don't want to be stuck like we are with AMD.

Pros:

claims processing is clear. That's about ALL this system currently has going for it.

Cons:

Everything else. Literally every single thing else.

Poorly written program

Comments: Customer support generally easy to reach and very nice. Unfortunately, they frequently cannot help.

Pros:

Schedule relatively easy to use. It seemed easy to use and learn. Has an embedded credit card processor which saves steps but is expensive.

Cons:

Cannot edit any payment entries. It voids the transaction and you have to re-enter it. Reports are inadequate without having to purchase a specialized program so that you can create your own reports. . Does not have a clear to read report for only patient payments for year end reports for patients. . Does not show how a patient payment was paid or the payment date or check number if a check.. Does not total the payments so that patient's can match up their payments. We do liability cases and workers comp and we can not easily print CMS forms, or reports. The transaction detail reports do not list the payer and do not break down payments or write offs by insurance carriers. It is listed in a lump sum only.

Comments: After 4 months post going paperless, I can say AdvancedMD has been a mixed bag. We are a multispecialty group that primarily deals with workers compensation which requires a plethora of individualized forms and data. We use both the Practice Mangement (PM) billing program and the Electronic Health Records (EHR) program, but we only use the PM to hold information as billing in workers compensation must be done separately by another company. The PM is counterintuitive with it being practically impossible to track and tag custom information. For instance, we need to track attorney names and address attached to a case/patient. There are custom data entry fields, but these fields are not accessable by any reporting, datasheet, or anywhere within the PM or EHR. I couldn't build a simple demosheet in the PM. The EHR can only get some information from the PM program and only in the predesignated format which is strange. So, if you want the diagnoses from the billing program you can only get it as a table with attached start, chronic, and resolved dates (dates which can't be accessed from the EHR). We had to repeat the data in the EHR for many instances like this. Where AdvancedMD shines is the possibilities for programming custom reports in the EHR. While the interface can be frustrating with inane quirks, it is possible to create true detailed narrative reports. I have incredibly detailed reports that are quickly generated from the exam, but it took me over 150 hours to program. The customizable reports are why we stayed with AdvancedMD. Recording exams and handling chart items in the EHR is a breeze. The iLearn program is good. They can even do basic customization for you. You have to realize that someone at your office needs to become the expert on the system. You cannot depend on anyone at AdvancedMD to be able to change your templates later on. It is, however, relatively easy. Technical support can only reread the help files for you. In summary, we love the EHR organization and the custom report ability. We don't like the PM program due to its inability to have any custom date and some of the quirks of programming the EHR. If they made just a few basic functionalities available and had technical service, they could have a product that was head and shoulders above the rest.

STAY AWAY FROM ADVANCE MD

Comments: Customer service is horrible, you would wait for 30 min for help and as result they will not help you. They will put you on hold for every question you will ask them and for my experience they rarely solve a problem same day. Prepare to spend 2 hours without result. I opened case month ago and I am not sure when Advace Md resolve my problem. It is very frustrating.

Pros:

Advance Md has ONLY decent PM system which is a billing. It's very easy to navigate and use the system.

Cons:

EMR system is bad. You cannot scan documents as PDF directly from EHR, the only option to scan from EHR is TIFF program. By scanning through the TIFF creates problems, such as, printing your document in a half. The only way to scan as PDF is from PM system which has many steps to do your job. Advance Md works on this problem for 2 years and still didn't accomplish anything. Nothing is in Alphabetical order, basically you would scroll up and down, till you find the right folder.

Satisfied Long Standing Client

Comments: We have been a client for many years are very satisfied.

Pros:

Having been a client for many years we have been through the "growing pains" with this company. Overall it has been a favorable relationship. AMD is always improving on the client experience. Initially I was not excited about the feature of having to create "online cases" for issues/questions/problems due to the concern for turnaround time. Overall this has turned into a positive experience as I no longer spend time calling the client line for support and the response time with a resolution is usually within 24 hours. Having an assigned Relationship Manager who is very attentive to my specific office needs has been extremely helpful.

Cons:

All software companies have there issues AMD is no different but I cannot identify one specific area that I would deem a "con".

Advancedmd- Switch from Practice Fusion

Comments: It is a bit overwhelming to switch over to a product like this, but I think is well worth the effort in the long run. The support and training teams have been excellent and very responsive. They gave me a very low price /month as a solo practitioner, since I won't be using a lot of it's more advanced features.

Pros:

Price point very competitive, especially for a solo practice Combines EHR and complete Practice Management/Billing software- fully integrated with clearinghouse Support and training are excellent and VERY comprehensive. Lots of videos to watch plus 10 hours 1:1 with a trainer. If you are a solo practitioner, it is possible to use this program yourself and not have any staff. Mobile APP for iphone/ipad is excellent. Very easy to schedule a patient on the fly, register a new patient, etc. with an iphone. They offer a credit card billing module that works great with co-payments.

Cons:

There is a substantial learning curve. The product is well designed and very complex- what medical record/billing system isn't. I have used Medisoft for years and had Practice Fusion as a separate EHR. Combining the two should save a fair amount of money and time. Everything is in the cloud (is this better or not?). The training is extensive and very good, but there are 100's of features in this program. It is really made for an office with several MD's, nurses, front staff, etc., but you can have the program custom set up for one user and not use a lot of the features (such as check-in, check-out, auditing accounts, etc.)

Robust but custom report is painful

Pros:

Very detailed and every module is designed keeping the provider need in mind and to provide powerful case management and billing functionality

Cons:

Custom Report is very powerful tool provided to build reports. However, denials codes, remarks codes when tied with the claim, duplicates as it captures all transaction/insurance responses and should tie the recent insurance response only by default. There is no way to filter or apply rule to resolve the said issue and makes is very difficult to perform denial management. Default denial reports are anyways no match or provides freedom to add required headers/information. Additionally a single claim cannot be re-billed as a claim and has to be performed CPT wise for each claim and can be made easy. Customer Support is unable to understand the request and acknowledge/honor the improvement required. Otherwise AdvMD is comparatively is well designed and has huge potential if constantly developed.