Lodgix Reviews

Ease of use for Lodgix is exceptional

Comments: I love that this software functions with all my accounts...Airbnb, VRBO, HomeAway, our own Web site & Social Media such as Facebook & Instagram

Pros:

We are homeowners who chose to turn our home into a vacation rental and needed software to back that up. Over the last 3 years we have found Lodgix to support that decision 100%. If I come across something I can't figure out myself their customer service is right there to help. I think you will enjoy your purchase as much as we have.

Cons:

Like everything this software sometimes has a different language to discribe the function than I would. So trying to look it up in the manual is hard. But the customer service comes into play here and I have always gotten my answer.

Ticks ALL the boxes!

Comments: From the beginning, these guys have been super helpful. The software is really easy. The pricing is very reasonable, with the option to have add ons at additional cost. There have not been any glitches over the years, the system has never 'gone down' and business has grown because of Lodgix.

Pros:

Ease of use. We very quickly could load up our multiple properties and get the business up and running and fully operational very quickly, when we changed over from our last PMS. The software works equally well for Australian businesses, even though the company is US based My staff find it easy to navigate and training has been no problem with the Tutorial Manual that is provided. I love that the guys are constantly improving things, and nothing is static. There is always great changes that are taking place. We opened up second business and automatically went to Lodgix for our PMS. There was no need to shop around, I couldnt be happier with the product we have. Totally love that the guys always respond to any questions we have. Even though we have a time delay of 12 hours difference, I have often had replies out of business hours from them. I sincerely thank them for their customer support. It is always clear, concise and helpful.

Cons:

I would dearly love it if a guest could do a property search, enter date parameters, and all available holiday homes with a total price could be visible. I do believe however that is something that the guys are working on. So that is fantastic. Not having this function has in no way impeded our bookings, with almost 70% of our bookings coming directly through Lodgix!!

Alternatives Considered: CiiRUS and Newbook

Reasons for Choosing Lodgix: Because Genkan were a total disaster. They offered NO customer service and the product was glitch and a train wreck.

Reasons for Switching to Lodgix: I had contracts signed with both companies (at different times). And they both let me down. One company could not comply with Australian taxation requirements, and the other decided to pull their accounting module last minute. So I couldn't waste any more time, I found Lodgix, and within the 60 day trial period I had my business fully functioning and kicking booking goals!! Never looked back.

used lodgix awhile ago, hopefully they've changed for the better since then.

Comments: It looked like it had more functions for the price but I ended up switching to another software eventually.

Pros:

The interface was pretty user friendly and it saved me time on responding to inquiries. Connected to many listing channels but some of them were more integrated than others.

Cons:

The customer service team wasn't very helpful and took forever to get onboard. They were supposed to do all the data transferring for me but I ended up having to do a lot of it manually.

Alternatives Considered: Bookerville and CiiRUS

Reasons for Switching to Lodgix: It looked like it had more functions for the price but I ended up switching back to bookerville.

So glad we found Lodgix

Comments: Lodgix has allowed us to run our accommodation business much more easily and at a lower cost than before leaving us with more time and money to spend on our personal life. It does everything we want in a hospitality software package including synching calendars with different online booking sites, our own booking button on our website and more.

Pros:

I love that it is so easy to set up a new booking and organise payment when a booking comes through to us direct. I also love the automatic emails we have set up for guests before and after their stay. The customer service from Lodgix has always been prompt and helpful. We can also run lots of reports and the one I love the most is where I can compare this year’s revenue with last year’s.

Cons:

I’d like to be able to maybe format the emails a bit differently but they are more than adequate and I wouldn’t want the very reasonable fees to go up.

Alternatives Considered: Little Hotelier

Reasons for Choosing Lodgix: Lodgix was more hospitality specific and offered more solutions and was 1/5 of the cost. Plus it is easier to get help from Lodgix when you need it.

Switched From: Keap

Reasons for Switching to Lodgix: It was more expensive and email templates were poor. The software was clunky too.

Think about switching

Comments: Lodgix is an outstanding product for small to medium, hotel and property management users. Prior to switching to Lodgix I had two pressing objectives. Firstly, our older system had issues with credit card storage compliance (PCI). Lodgix solved this issue easily and this annual burden (PCI compliance) is a thing of the past. Secondly, we had developed our old system over many years to meet our needs, but we were seriously behind in our ease of getting inventory out to sales channels. Again, Lodgix solves this easily and inventory is synced without the worry of overbookings. Thank you Lodgix!!

Pros:

Easy to use, can be used remotely outside the work location, good access to sales channels, comprehensive reporting options, great credit card payment options with Stripe link.

Cons:

Lodgix is a wonderful out to the box solution. I have some improvements that would help our business and while Lodgix is responsive to my needs they have their own priorities for improvements.

Alternatives Considered: Escapia

Reasons for Switching to Lodgix: When talking to the Escapia software folks they were (thankfully) candid and told me - we are too big a solution for your size of business, you should talk to Lodgix.

Fantastic Company, Software and Customer Service!!!!

Comments: Stellar customer service! The response rate is fantastic!! They are always there to answer the question, no matter how simple or complicated it may be. Lodgix continually works to improve an already great product and they never disappoint!

Pros:

This software provides me with all the tools I need to operate my business! Everything from management, reservations, owner statements, tax reports and more is incorporated to make this a one-stop software that does it all! It is not complicated and the online manual is great!!

Cons:

There really isn't anything I don't like about this software. I'm very happy with it.

Alternatives Considered: CiiRUS

Reasons for Switching to Lodgix: I had worked with Ciirus at my previous job for over 8 years and initially was going to go with that software. However after contacting Lodgix and speaking with their representative, I believed they were a better fit for a small business, much more affordable and their customer service was outstanding. Lodgix is a company that I can grow with; they and listen to and value their customers!

Simplifies the reservation and back office processes

Comments: Great. The team is quick to respond and easy to work with.

Pros:

I like that it becomes one central place for all bookings to come in and information to be pushed out. It makes marketing and reservations much simpler. I also like the way rates and rules are shared by like properties in the system rather than repeating that work for every single property. It has absolutely increased my efficiency.

Cons:

I would be happy to see integration/sync options open up to even more marketing venues.

Lodgix is the best short-term rental management I’ve found!

Comments: We’ve had an easy time with this well-thought out software...compared to the other company we used prior, this software is a dream to implement and use - great tech support too!

Pros:

Ease of use and functionality are 5 stars!

Cons:

Lacking some accounting functionality (balance brought forward) that I’m told will be implemented soon.

The software you need for your rentals

Comments: Lodgix allows us to have a centralized location to manage all the properties we manage and makes it really easy to do.

Pros:

Lodgix is packed full of features and the developers are constantly working to add more and improve your experience. The pricing is tiered so you only pay for what you use. It offers integrations with all the popular third party sites.

Cons:

They don't support a payment processor that works in my country, although I don't think any online payment processors work in my country.

Alternatives Considered: Smoobu and Lodgify

Reasons for Switching to Lodgix: Best price and offering for what we needed. It completely fits what we wanted our system to do.

It's a hidden gem - stumbled upon Lodgix + learned how awesome it is

Comments: Using it for over 1.5 years. The manuals are pretty up to date, it just takes some time to get acquainted and set it all up, but the team is very responsive. They have a blog I discovered that they constantly post updates from on new features coming up. They've updated a lot of the user/guest interfaces. Though it has taken awhile to get all things in order, it has saved us a lot of time ! Integrated PM account with Homeaway/VRBO and TripAdvisor/FlipKey, calendar syncing for other non-integrated sites. I've attempted to "try" or convert to another platform/VRM/CRM but due to the extensive set up process, I have not successfully switched. Lodgix has all you need at a great price. I'm glad we stumbled and started with this. It's pretty flexible/versatile, but if you want something better and are willing to pay top dollar, then there's other options out there.

Pros:

Integrated payment processing, email and invoice template customization, automated trigger emails, custom rules/pricing, integrates with our website, homeaway, tripadvisor. 2-way calendar sync, and tons of reporting functions/exporting to excel or pdf is simple.

Cons:

Can't import data, takes time to DIY and learn it if you don't have experience setting up a CRM/VRM. However, they'll schedule a time to guide you and show you via phone/web conference. I became acquainted with (and set up) this software just by using their online guide/manuals and some googling + some late nights when customers weren't calling.

Best solution I've found

Comments: Our rental management business is through Lodgix. It has been great. Sometimes it is difficult to speak to a support person by phone, but overall I have been very pleased.

Pros:

Lodgix is easy to use, organized, and flexible in many ways. I have used other rental management software, and this is the best combination of performance and price.

Cons:

The only thing that I am very unhappy with is that my inquiry emails and some other emails cannot be sent from my own email address. They go from "mtalodgix" and they almost ALWAYS go into the SPAM folder of my customers and prospective customers and even owners. This is a serious limitation and is causing me to lose business.

Excellent Channel Manager and Booking Program for Vacation Rentals

Comments: I've been in the vacation rental industry since 1996, and have heard many stories about difficulties with channel management systems. I've been very happy with Lodgix, and never hesitate to recommend it to my colleagues.

Pros:

The software is consistent, and is a good system. Brent and his team are always working to upgrade and update, and it's much appreciated. I've never received a complaint from a guest regarding the booking system, and if you regularly deal with vacation rental guests you know this says a lot about Lodgix. The team are always extremely quick to respond to questions and issues. I have been very impressed.

Cons:

Customizations regarding the plug-in use for your own website. That being said, I work with a web developer who, while sometimes gripes about the ability to customize the Lodgix application for your own website, admits that Lodgix is one of the best channel manager programs to use with your own website. My only other issue would be updates to the user manual and search-ability issues within the manual. The good news is that the team is continually working on upgrades regarding these issues.

Lodgix Rocks

Comments: I've been using Lodgix for years and it makes booking and accounting a breeze. Calendar integration with major websites like VRBO, TripAdvisor and others ensures that potential guests can always see current room availability. Multiple reporting options lets me gain valuable insights about booking patterns that helps me set prices and maximize bookings.

Pros:

Here's the best part: If you have a question or problem the support is supper responsive. They even take your input for new features. On one occasion I told them I needed to be able to sort a report by a certain field that wasn't available in a report and they added it to a downloadable spreadsheet that day. Try getting kind of service anywhere else - you won't find it.

Cons:

There's really no down side. The Lodgix team is constantly adding new features. The on con, if any, is that I rent too few rooms to take advantage of all the neat features they offer.

Tried a couple - subscribed to Lodgix.com

Comments: Yes - I have and will continue to recommend this product. It's a lot of value for $19.95 per month. I also like the fact that I don't feel like any old customer. Being in the technology business I hear a lot about partnering. However, I had never really experienced it until I started working with Lodgix.com. even though this is a micro business - it is my business and it is important to me. it's good to know I have a "partner" i can reach out to for help in this area. Additionally, I think the leaders of Lodgix,.com have built - and will continue to build - their business on their genuine commitment to help VR owners be successful - rather than building a business on sales - which frankly, I see too much of in today's ultra competitive business environment. Lastly, I am not a relative of one of the owners. Just found these folks through and internet search on Google less than 30 days ago. As a matter I have not even paid them yet

Pros:

- Customer Services: Soon after registering for my free 30 day trial, the President of the company jumped in and started helping me configure the app. to fit me specific needs (pricing model, etc..). I was surprised, impressed and thankful! He was obviously engaged and willing to spend the time necessary to ensure I was successful with his solution. I knew then that I would be able to pick up the phone or e-mail to get a question answered, quickly. - GUI: Seems to be the most up-to-date one in my price range. - Price: STRONG value. - Intuitive: Obviously, you have to move through various screens to manage different aspects of the application and customer information however, all in all pretty easy navigation. - Functionality: everything and then some that I need.

Cons:

There is a learning curve. However, I got through it with some quick responses from tech support.

Perfect Automation and Booking Software for a Turn-key VRBO

Comments: Lodgix dramatically decreases the time needed to manage multiple vacation rental units. Automated digital rental agreements, triggered arrival instructions (with custom templates), integrated unique key code generation (with a handful of lock manufacturers), channel consolidation and calendar syncing, custom invoices and payment options and many more features turn hours of work into minutes. I can manage all of my inquiries, bookings, payments, communication from one localized hub online or on my phone (which happens often). Lodgix has absolutely streamlined my VRBO process.

Pros:

Easy to use, logical interface that has been well-thought out. The support team is easy to reach via chat and phone and are always ready to help in a timely manner.

Cons:

Ready for a full Expedia integration feature that is bug-free. Also, I would like customization code for the calendar and booking widget to be used on non-wordpress websites.

LODGIX REVIEW

Comments: Accuracy, speed, efficiency! Reasonably priced.

Pros:

After a brief period of learning (1 to 2 months) I was absolutely astounded at the time saved from our previous methods. I can convert, from inquiry to paid booking, in less than 5 minutes. Unreal. We were actually kind of dumped into Lodgix because quite suddenly, VRBO changed the way they did something with the integration of our website to theirs. We needed an "integration software" and our website developer chose Lodgix. So, we hadn't even had the time to plan for or investigate, it was just "learn this now!" I have to say I am so happy that it happened!

Cons:

Sometimes there are so many different options (as in triggers) that it's hard to choose just the right formula that will do what I need done.

Scenic River Cabins, Van Buren, Mo.

Comments: Started my cabin business in 2013 with absolutely no rental experience. This software was more or less Devine intervention. I can't possibly imagine having run my business without using this software. It's ease of use and built in modules for digital rental agreement signatures and door code integrations has made the process very easy. To date I haven't had a double booking and the booking calendars stay updated on my own webpage & Facebook page. If you have a rental business and want peace of mind and ease of use Lodgix software is defiantly worth every penny.

Pros:

Up to date calendars for properties, digital rental agreement signatures, door code integrations with resort locks.

Cons:

Sometime it will double bill when booking clients on my iPad.

Great Property Management Software with Fantastic Support!

Comments: I've been using Lodgix for the last 2 years for my luxury vacation home rental business. They have the right mix of easy to use features and their customer support is very timely and excellent. Highly recommend.

Pros:

The Wordpress ease of integration makes it a breeze to do a custom website. The new Control Panel interface is also very easy to use and keeps the right information available. Owner statements are very simple and easy to run.

Cons:

Integration with Quickbooks Online is not very good. It would be nice to generate housekeeping reports that easily have guest email & mobile number for housekeeping lead.

Thank you Lodgix for the huge productivity lift you give us every day!

Comments: We operate seven vacation rentals, so we're the small guys, but the productivity lift we've seen is huge! Now we can concentrate on competitive analysis, marketing, and capital projects in an ever changing environment, without being distracted by the day-to-day details which the Lodgix software takes care of so easily and completely. This team has thought of everything!

Pros:

EASE OF USE. The software is written in an intuitive, straightforward and friendly way! It's obvious that the developer(s) is in the vacation rental business just like the clients are! This comes through over and over. Everything you need to run your business is there and the documentation is excellent. Above all, if you do get stumped they will help you right now. I love the chat experience! It's local, it's now, it's from the experts and you really do get help! How often can you say that?!

Cons:

I wish I had subscribed sooner!

Lodgix almost does it all

Comments: I went from excel spreadsheet to Lodgix about 3 years ago and thank god I did. You really need software to run a professional business even if the condos are yours.

Pros:

Ease of use Dashboard Work Order Feature Automatic emails based on specific criteria Templates Etc

Cons:

I would like to be able to send a text message to a guest from the system but perhaps its impossible for anyone to do The add-ons get expensvie - should come with the base product. IMO

Excelent software and customer service

Comments: I manage around 50 properties in Rincon PR and was doing it all manual for so many years. As the business grew I know I needed a reliable system for all my rentals. From the beginning the staff answered all my questions (over 100) in less than an hour everytime. I was scared that after buying the product (as with other companies) the customer service was not gonna be the same, however they keep being always available and have helped me in all my dobuts. The software is so easy to use and so effective! The online training covered all I needed to know. This is one of the best investments that I have made on my company. I will recommend them to anyone!

Pros:

Everything!

Excellent Support for Small Business

Comments: Overall we are glad we chose Lodgix. It’s awesome that we can access it anywhere to make changes on the fly or to check our guest calendar. The reporting is great which makes doing quarterly taxes a breeze.

Pros:

Learning Lodgix took me a minute, but it offers everything we needed to accept online reservations, credit card payments, expense tracking and timed communication with our guests. The support team is easy to work with, through online chat, so I can get help when I need it. The support documentation is excellent though, so I’ve only reached out to support twice.

Cons:

You do need to spend some time reading the set up documents. Understanding the basics goes a long way, but I did find some of the category names to be confusing initially.

Increased our rates by 20% over competitors

Comments: Ability to show all availability for all properties on one calendar has made a huge difference in bookings for us. The Lodgix Wordpress plugin made creating a website super easy and was done in just a few hours. The application itself is easy to use, easy to setup and intuitive.

Pros:

Integrated to HomeAway, platform is every stable and fast.

Cons:

Not the best phone support, however their online ticketing system is very very good and their documentation is very comprehensive.

" Lodgix.com user for over 5 years and give it 5 stars!"

Comments: Very easy to learn and use! I have Spent countless hours with different reservation companies going over there software and still found that lodgix was the easiest and most efficient booking company to use! Our corp office is in the US and our resorts are in Mexico so communication is the Key! We are finally starting to utilize all that the system has to offer! Thank you Lodgix.com for all of your support!

Pros:

User friendly and very easy to learn!

Cons:

I do not have any!

A+ Management

Comments: Of all the positive things that have been said, the most important is customer service. I am not always excited about change but they make it easy,

Pros:

Being able to send an email with a question, no matter how silly or inconsequential to another, my questions are always answered quickly and always guide me to the right way to fix something I have messed up.

Cons:

Nothing