WebRezPro Reviews

One of the best commercial programs I have ever worked with.

Comments: Extremely efficient running of a resort.

Pros:

WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone. Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours. I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

Good property software for a seasonal business.

Comments: Very good so far in our 3rd year using this software. The employees are still happy.

Pros:

Offers an offseason discount on the subscription and the customer service is outstanding. Native English speakers (Canadians) that are very easy to understand.

Cons:

There are things that other programs have but this surprisingly still does not have. They take suggestions on improvements and some customer service employees comment that it is a really good idea but, the changes are slow or do not happen often enough.

Alternatives Considered: roomMaster

Reasons for Choosing WebRezPro: Cost and the product we had was not being supported any longer.

Switched From: roomMaster

Reasons for Switching to WebRezPro: Seasonal rate offered and unlimited customer service calls are included with the monthly rate.

Love WebRezPro

Comments: Wonderful!

Pros:

They are always available to help answer any questions I have, the support team is AMAZING! My account rep is amazing as well, always available to respond to my questions and stays on top of everything. Everyone I have worked with is so kind and understanding and helpful!

Cons:

I would like to have a maintenance platform to keep track of work orders that can be linked to each unit and sent directly to the maintenance staff.

Easy to use Software

Pros:

Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests.

Cons:

If all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system.

Great PMS which enables multiple property management

Comments: WebRezPro is a great PMS solution for us expecially with its huge number of integrated online travel agencies over the internet. We manage all our sales channels from one place thanks to WebRezPro which halps us save operation time that we spend on booking management.

Pros:

For me the most amazing part of WebRezPro is even if you have no prior PMS usage experience it is still quite straightforward to get used to work with it. We use WebRezPro for management of reservations from multiple booking websites over the internet which is great for avoiding multiple booking and updating the availability over multiple bookign platforms from one central management panel. This makes very convenient for us to manage all our sales channels.

Cons:

Coverage of Webrezpro should be increased in terms of number of integrated Online travel agencies. Expecially integration wtih the local online travel agencies of Turkey, Italy, Malaysia as well as the other locally operating booking websites would be great since it is hard to manage the listings in thse local websites one by one.

Alternatives Considered: innRoad and HotelRunner

Reasons for Choosing WebRezPro: InnRoad was not providing as many OTA integrations in number when compared with WebRezPro. Although still lacks most of the local agencies, WebRezPro was still better in terms of number of local OTA integrations.

Switched From: innRoad

Reasons for Switching to WebRezPro: Number of integrations WebRezPro was the major factor that effected our desicion to choose it over other alternatives.

Love this system

Comments: This easily lets me see what my staff see when I'm in my office, my car, or at home. To have a system that I can access all parts of without being tied to my physical site allows me to easily check and help staff, answer a guests question, or help with a Group Folio. I am also able to run my financial reports easily and track sales

Pros:

This is a fabulous PMS system for our boutique hotel. I have the ability to easily check reservations and availability from anywhere that I can get wifi. It is easy to teach staff how to made reservations. The Group Folios were a little tricky to learn but are able to handle our different types of groups: individual pay or group pay. The support team is superb, always quick to answer emails and are very wonderful to speak with over the phone. I can easily check reports for ADR, RevPar, and daily revenue, based on the day, MTD, YTD, and compare to the day, month and year previous. All in all, it's everything we need.

Cons:

It took a bit in the beginning to get used to having to scroll to get the guests info into their reservation, but now we are used to it. I do wish that it integrated with HotSchedules so that I could see my labor vs revenue without having to enter the numbers into a spreadsheet.

Property Management the Easy Way!

Comments: One of the biggest solutions that Web Rez Pro has provided is an accuracy of transaction history so that we can see when a reservation is altered who the person was, the date and the details of what was changed. This is especially fantastic when we have guests calling to book over the phone and we can see in real time the activity. It's also really nice to have such an easy ‘modification’ of a transaction should there be a change or need to adjust any of the pricing or taxes based on actuals, especially since we are in Mexico and have to convert our Pesos transactions based on the daily exchange rate, which is frequently different from the time of the quote or the first payment to the second payment. Honestly, the support is so far above standards it's amazing and no other platform provides the quality of service that is direct. It's so nice to not be fielded through a call center and waste time trying to get responses or assistance!! Live representatives that are experts allow us the freedom to do our job and focus on the face to face hospitality for our clients. I feel like we know the staff and they are quick to answer in great detail any questions or doubts and as a ‘dinosaur of technology’ that is priceless!!

Pros:

As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company. When we first started we were so thrilled to have a fantastic calendar to utilize and see our occupancy in a snapshot view. Then we quickly realized that the customized reports were a huge time saver for our staff. We have used 6 other programs and this is by far the easiest to use, train your staff and the implementation from booking a reservation through the housekeeping department and maintenance. The implementation was so easy that we had 6 people trained within the first day! The automated emails are an amazing time saver as well! Thank you!!

Cons:

I can’t say that there is a true negative; however, we are in Mexico and the only ‘wish’ I have is if we could have dual currency so that we could utilize the accounting features that are provided. My second wish is if we could track customer reviews more easily and keep as part of our history on our website which would be most valuable.

Alternatives Considered: Little Hotelier and Lodgify

Reasons for Choosing WebRezPro: We wanted more control over the details of transactions as we have a clientele that spans over 23 years in our boutique market and we wanted a more personalized platform with which to work from. Additionally, the other platforms did not allow us to customize our units as individual Condo's, Villas & Penthouses which we needed and the others more more 'Room Reservation' as in a typical hotel establishment and we are more unique.

Switched From: Lodgify

Reasons for Switching to WebRezPro: We researched over 15 companies and the value and service was an enormous benefit; along with the and flexible cost per room that Web Rez Pro provided was an enormous savings compared to other companies for the same services!

WebRezPro PMS Review

Comments: Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us. What I mentioned about everything I liked most about WebRezPro was everything we didn't have with our former reservation software company. And the biggest and most crucial piece of WebRezPro that makes me push this company to others in the travel industry, is the customer support. I have never called for support (during working hours of course) and had no one answer. You all rock! From [SENSITIVE CONTENT HIDDEN] (our sales consultant) to [SENSITIVE CONTENT HIDDEN] (my implementation coach), and support staff team members like [SENSITIVE CONTENT HIDDEN]...you make my life so much easier!!

Pros:

I love everything about the software! It is so user-friendly that even this "old school" lady can use it. The first part for me was making the reservations online and off. It is desk-clerk friendly and traveler-friendly which ultimately makes it easier for my staff and customers. The second part has to be the email set-up for constant communication with my travelers. And the third, but not the last nor least, would be the integration of OTAs. All of this makes my life so much easier, and I finally sleep through the night without worry about my properties!

Cons:

The only thing would be the integration with HomeAway, but I can do without for what I am getting upfront with your system.

Rushmore Express Loves WebRezPro

Comments: We really do love WebRezPro and would highly recommend them. they have worked with us on the problems we've had. WebRezPro really works for us.

Pros:

e looked at a few different options before selecting WebRezPro. WebRezPro does a great job at building a PMS that combines functionality with a user friendly UI. The web based system is genius in that it gives us the ability to stay up to date and manage our property on the go. This has saved us numerous times. But WebRezPro also has a number of great features it includes. it comes with a customizable booking engine which is huge for smaller properties like ourself. It comes with a POS built in. There are so many features it really is a great program. There are some cons but there minor to the pros.

Cons:

Housekeeping app and maintenance app are a bit difficult to use. The housekeeping app we struggle with multiple users updating the system and overriding each others updates. great idea love the feature but still haven't been able to get it to work properly. Maintenance app is good but if it was a separate app like the housekeeping app it would work better and be more functional. currently we are using the maintenance feature to block rooms and Wunderlist as our maintenance management app. loading payments from a OTA is particularly difficult. We receive large checks tied to reservations but it takes forever to input because of how the payment system is implemented. Same with changing a room. in order to check someone out early I have to first change the dates of their stay then I can check them out. adding a space to move reservations around would be helpful. We have to have a room type in our system just for moving reservations around. I do have suggestions from my staff on how to make these features work better. They would love to use them more. and despite these things we love the program.

Getting the Job done well

Comments: My overall experience has been pleasant. Most of the features make sense after I've asked, or I've been able to poke my way around and figure them out. The system interfaces with our restaurant fairly well, which is nice for when guests want to charge their meal to their room. Overall, pretty good system!

Pros:

I like most of the features- I'm particularly fond of the Tape Chart/Calendar. I use this the most, and it was one of the most important features in our considerations for getting this system. It's fairly easy to use, and it's very clear when trying to "see" availability.

Cons:

Editing reservations: While I understand what reasons there may be for it, having the "Change" and "Edit" features on reservations gets frustrating. Especially when it's just adding a note, or adding a day to the reservation. I'm used to AutoClerk- I'm used to being able to make changes, without having to switch between 'edit' and 'change'- when the guest is on the phone and jumping all around, this can be flustering.

Best decision we made for room sales

Comments: We have been with webrez pro for 2 years and have seen a huge increase on our room sales. Not only is the system easy to implement but efficient and user friendly to all who use this to make reservations. The customer support is the best that I have seen - quick response, easy to understand and more importantly helpful. I highly recommend this product to any business who is considering online reservations.

Pros:

Easy to work with, integration with other systems (Maitre D', Expedia and other 3rd party booking systems). Customer service is the best that I have seen.

Cons:

the integration with 3rd party booking sites is not complete- certain important booking options are left out of the booking leaving us to pick up the slack and have to contact the guest directly. there is talk that emails may not be integrated between expedia and webrezpro....and really hope this does not happen.

needs and app

Pros:

ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings

Cons:

constantly signing in even when computer is left on it times me out, when I turn on another device to sign in I have to search the company , then I have to pick from a list to find the right soft ware then I have to fill in name company id and password, many times I have to wait for authentication through my cell or email, thats 6 steps that could be reduced to 2 steps with an app press the app and add in password as everything else is saved in cookies on your device so much simpler and when you are a small team and responsible for so many other facets of your business these little encumbrances get to be quite annoying after so much repetition , also integrating this to my web page has proved to be impossible as the support left me hanging because they are not familiar with my webpage provider and I dont have a clue how it works , I was not able to integrate with facebook page either

Exactly what we were looking for!

Comments: WebRezPro has been a wonderful addition to our business.
Their program is easy to use and fits well with our type of business.
If we ever have any questions or issues the customer support is the best! When we call we usually talk to someone immediately. If there are times when we don't get someone right away or if we send an email instead they are always quick to respond.

Pros:

Ease of use, Economical, Training videos - and if you can't find what you are looking for with the training videos their customer service is great!

Cons:

I can honestly say nothing. We are very happy with this software.

Good customizable software for my Hostel.

Comments: In overall, I have had a great experience with WebRezPro booking engine and their services.
Their software is very powerful and suits all the needs for my hostel and much more.
In case I need some assist or will have a technical problem the Custom Service deliver a quick response.

Pros:

It's possible to create packages and booking options. It's possible to connect this software to other services f.ex. Booking.com and many other services. It has a Housekeeping report where the Reception desk and the Housekeeping team can update the Rooms status (clean / dirty, ect.). It's possible to create different rates, and also for different seasons.

Cons:

It seems not be able to book multiple rooms from different unit types (f.ex. 1x double room + 1x quad room) for same reservation. But it is possible to book multiple rooms that are in same room type (f.ex. 2x triple rooms). (But I have to admit, I have not checked lately if it has been fixed or not.)

Great Product, could use some improvements

Comments: We have automated some processes using WebRezPro. The only complaint I have is that they are not too open to feedback about features that are needed for accounting purposes.

Pros:

I am in accounting, I like that it has interfaces for the other software we use.

Cons:

My biggest issue is the interface with POS systems is lacking. It only sends over the whole room charge without it separating the revenues by Food and Beverage Revenue. It also does not send over cash or credit card charges done through the POS system. I've asked support about adding this but they have no intention to which makes it so that we have to use a separate report from the POS system in addition to the General Ledger from Webrezpro to record our daily revenues. It would be a lot more efficient if Webrezpro recorded all the revenues and payments from the POS system so that Webrezpro could be our one source of data for revenues.

WRP Great Product

Comments: We have used Webrezpro to manage all of our bookings since 2015. As we were operating with a manual - paper and pencil approach to bookings prior to this it has saved a lot of time.

Pros:

The software has the type of flexibility that we need to run a small rural resort where staff is hard to come by so we needed to create a lot of unique setups. Was easy to train the staff to use this product. It has been working well for us since 2015.

Cons:

Would be nice if we could get the same type of flexibility in the software with the housekeeping as on the sales side.

Motel Administration Software

Comments: My experience with Webrezpro has been great. The executive was great when I was looking for a Motel reservation program and the customer support has been great. Thank you for your help.

Pros:

I like the ease of use of the software. I am not very knowledgeable about computers but I can learn to run a software program. Webrezpro has the best customer support team that I have ever worked with. When I was talking with my executive about Webrezpro I asked weather I could cancel if I didn’t like the software. She said I could but nobody does. I now know why they are the best.

Cons:

I can’t think of any problems I have had with Webrezpro

Very capable, if complex

Comments: I operate a 28 room hotel. My business is probably smaller than most who use it. For smaller operations, other products may be better suited.

Pros:

It does a great deal with few defects. It's rare to find software as defect free as WebRezPro, which is good because your business is at stake. Uptime is very close to 100% - in 12 years, I only had a problem once, which lasted 15 minutes. Service is excellent.

Cons:

It is complex, a byproduct of its vast functionality and customizability. Training staff to use it takes time, but the payoff is worth it. WebRezPro saves me money in the longer term.

WebRezPro - Amazing Value for Cloud based PMS

Pros:

WebRezPro has the best support staff in the business. I also find the reporting capabilities far superior to expensive PMS products such as opera.

Cons:

The calendar on the top right corner of the platform does not stay open when you log out and log back in. Also REALLY need to upgrade the package (add ons) display on the booking engine. There should be a better section where hoteliers can sell flowers, chocolate strawberries with images, ect.

WebRezPro, Good Resort Tool

Comments: Very good. Other than a wait on the phone to get a representative, they are very helpful when you need to call for support. They do upgrades that are helpful.

Pros:

Booking reservations is very easy. The system has all of the basic needs.

Cons:

Could be more innovative in the housekeeping/maintenance systems. Need an area for changes/challenges that is visible at a glance, such as directives that can be added to the daily report.

User Friendly

Comments: WebRez has always been ready to respond to our requests and questions. I am very happy with the WebRez.

Pros:

Being new to the hospitality business, WebRez made it easy for me to learn the system with video tutorials as well as amazing customer support. The system has made it easy to train staff. The accounting side easily allows for daily reconciliations.

Cons:

The only issue we have is the systems ability to add POS items. When entering from teh drop down menu, int can become very time consuming.

SOOOO Very Happy

Comments: I would *highly* recommend WebRezPro to anyone that owns a hotel or lodging business.

Pros:

Hands down it's the customer service. Don't get me wrong, the integrations with other companies is outstanding and that's what initially attracted me to WebRezPro and once you get it setup everything works *really* well, but my favorite part is definitely the customer service. They are quick, thorough, patient and just plain amazing!

Cons:

The software is super complex so it takes awhile to get the hang of it and the training videos are recorded with a computer's voice which makes them difficult to understand at times and SUPER boring.

WebRez Review

Comments: WebRezPro has been a great service for us overall. We enjoy the ease of use when training new staff. In general we are able to create an efficient experience for our guests.

Pros:

Ease of use when training new staff. Great for manipulating hotel reservations. Excellent customer service.

Cons:

Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.

Super User Friendly

Pros:

It's super user friendly! The tutorials are great and the customer service is excellent if additional questions arise. This program has reduced our time in the office giving our customer access to online booking.

Cons:

I find the accounting side of the software a little more confusing than the front of house platform but I'm not an accountant.

Web Rez Pro is the way to go!

Comments: We love it! It is perfect for our small resort and it helps with book keeping and everything across the board!

Pros:

Customer service especially on the Tech side. Quick and easy fixes if and when needed. Super fast reply times via email or calls. Thank you!

Cons:

Sometimes there are email glitches, but are fixed quick.