Trakstar Learn Reviews

Great LMS and Customer Support

Comments: We've been using Mindflash for over a year now and their product and support is top-notch. Improvements are made seamlessly and when there is a problem, customer support is prompt in responding. The interface is easy to use and intuitive. We've been able to launch and grow our eLearning product over the past year with ease and our customers are happy with the functionality and ability to access our courses from anywhere. I'm looking for more improvement on the reporting side and managing users is getting better. I like the ability to create a quiz and an evaluation within the product.

Pros:

Ease of use. Great Customer Support. Intuitive for users. Easy to create a course, series and catalog as well as upload content. Great flexibility and choice when it comes to creating a quiz and an evaluation. I like that you can integrate with Shopify for monetizing class offerings.

Cons:

Advanced reports could be better. I would like to see more ability and ease of creating customer fields. Would like to see a live environment to produce and conduct virtual learning.

Easy - Create Powerpoint, Upload it, Create Quiz, Send it out

Comments: The National Association of REALTORS made a requirement that if we require MLS (Multiple Listing Service) training, we must offer it online as well. Now we are compliant with that requirement. So there is that aspect of it. Furthermore, we had some out of area members that were not allowing people in their office to join here because we had required training that was only available in person. Because we now have some of that training online and may have other required classes available online in the future, we now have more members. Now that we have online training and I can quiz them on it, I know they know it, instead of just sitting in a classroom where all they have to do is sit there and be awake.

Pros:

Ease of use, right out of the "box". We started using Mindflash a couple years ago when everything was called Series and Modules. It was/is so intuitive. Just upload your PowerPoint slides, add some YouTube videos, and create your tests. I enter students one by one because of the way we use it, but I love the option of being able to add them in batches. SO much easier than one by one when you have a lot to enter. When the Series and Modules changed to Modules and Courses, and the classes auto saved, it became even more streamlined! I love the new look and functionality. I love all the options. I don't use some of them, but I like that they are there.

Cons:

Not being able to delete (not just inactivate) users. I have had two or three people in my position from other associations call and ask about Mindflash. I tell them what I wrote above (generally) and offer to give them a login so they can see how it looks on the user side. It would be nice to remove them from our system so it doesn't skew our numbers. Also, and maybe this is something I should do, but I have agents contacting me all the time needing me to reset their module. When I explain how they can go to the home page and continue/resume or reset, they seem confused and either don't understand what I'm talking about, or don't see it. A brief "How to use Mindflash" tutorial autoplayed when they first login, with a link to play it again would be helpful, especially for those who are technologically challenged. Also if the house at the top left were bigger that would help too.

Buyer Beware!

Comments: Every problem was with their support and customer service

Pros:

The decision to drop Trakstar and find an alternative was the best part of the experience

Cons:

Customer [dis]service. Rude, arrogant, unhelpful, degrading, bully and unresponsive. Horrible culture and still waiting for refund.

Online Training for Nonprofit Employees and Volunteers

Comments: Annually Sierra Service Project trains over 200 adult volunteers and 45 young adult staff members through Mindflash. We use Mindflash for two months a year intensively.

Pros:

Very easy to upload videos, PDF and Power Point files. Very easy to rearrange content, add quizzes, surveys and course/series requirements.

Cons:

No spell check in quiz sections. Content can be slow to load for users with not excellent internet connection. Wish there was a better method for keeping an account instead of deleting and recreating each year without paying a monthly rate. Ability to make account "inactive" but not accessible for in between time.

Easy to use LMS

Pros:

This LMS was a breath of fresh air after using a big name player for the last few years. The software is simple and easy to administer. We have all the functionality we need and can accomplish all the same tasks we did previously but in less amount of time.

Cons:

It would be nice if the had a better way to connect with our HRIS and some additional automation. This can all be accomplished through their API but that requires a tech resource we don't have.

Mindflash LMS

Comments: Our business relies on a national network of damage appraisers. Remote training is difficult and costly at times, therefore we were needing a way to successfully train close to 1000 people at the same time, spread across the entire U.S. Mindflash has given us the flexibility to train them all without pulling them off the road during the day for live webinars.

Pros:

Mindflash helps to keep the training more focused. With the ability to assign training to individuals, or entire regions with a few clicks of a mouse is great. The Mindflash reporting capabilities are very good and easy to use.

Cons:

The tiered pricing structure is frustrating at times. We sometimes need to add more users, but we don't need more features. We end up paying for additional features that we never use. If we need to add one more person above our current tier limit, we have to go to a completely new level and price structure rather than just pay to add a user.

Worst customer experience and total disregard for humans

Comments: Horrible culture in that firm When asking for assistance, we got the corporate run around followed by incorrect email addresses We are still owed significant amount of money Beware of this firm

Pros:

The best part of Mindflash (trakstar) was discontinuing the service

Cons:

Don’t give them your credit card We did and it has been a huge mistake we discontinued the service years ago but they kept my credit card information and now I am battling them to correct charges They have a total disregard for doing the right thing

Excellent Experience!!

Comments: A few months back, members of my management came to me with a need to get a customer facing training site up and running really fast. They wanted it to be VERY professional looking and easy to use. I did some Google-ing and found Mindflash and a few of their competitors. After analyzing all, I settled on Mindflash. We contacted them and received a demo and fast forward 45 days later and the site was up and running. (The length of time to implement was not Mindflash related; it was the humans who had to write the content!)

Pros:

Our authors are savvy in the use of Microsoft PowerPoint and with barely an hour's training they were up and running assembling their courses. Our assigned sales/technical contact was (& continues to be) extremely responsive. Our customers have found the offerings to be VERY easy to use and impressive to boot. They love being able to access Mindflash content on mobile devices as well.

Cons:

I am sitting here trying to think of a negative and I cannot. Working with the Mindflash team and feedback from our users has been a great experience.

Mindflash Review

Comments: We began using Mindflash for both internal and external training in July '15. The customer support is exceptional, the team is flexible and open to suggestions for improvement. Super simple to upload, edit and distribute educational modules and the back end tracking is quite comprehensive.

Pros:

Love the ease of use and module editing capabilities as well as the range of formats that can be utilized in the trainings we upload.

Cons:

Look forward to having the ability for our sales team as non-administrators to be able to invite their customers and view metrics,

Whiplash

Comments: The Mindflash platform has served it's purpose quite well, and for the value, it's superb. Although we have not used Mindflash to create Learning & Training Courses, it's built-in tools will get you up and running quickly.

Pros:

Simple to use, with a little background. Handles the load, lots of courses "up there", lots of uses accessing.

Cons:

None, we are happy campers.

Reaching out to staff across two continents

Comments: Mindflash has allowed us to increase our training 'reach', firstly across multiple locations in South Africa and now also into our business interests in the UK as well. We plan to extend this further into mainland Europe in the future. Online training in our industry has been revolutionized by our bespoke learning content.

Pros:

The ease of use without the need for specialised software and additional downloads. We can work from existing materials authored in everyday Office software.

Cons:

Nothing to dislike. Challenges we initially anticipated have not materialised.

Good and Getting Better

Comments: Mindflash is a very effective course delivery tool. We use it mainly to train customers how to use our software. It delivers content in an effective manner, and is easy for end users to navigate. Creating a course is very straightforward and many different types of media can be incorporated into the course design. There are quiz and survey creation and delivery tools, which are useful however require more development to make them truly efficient to use. Although Mindflash excels in course delivery it has several significant limitations when it comes to user management. Although there is fairly good course-to-student relationship management laid out, the student-to-course relationship is very poor at this point and needs significant work. There is no effective way to manage one student and all of their courses at this time. I understand that Mindflash is undertaking a significant overhaul of the software to address the user management issues. I have found their development team to be very open to new ideas and very receptive to customer feedback. I anticipate that the user management side of things will be much better in the near feature. Overall I find this product very useful and would recommend it to anyone looking for a cloud-based training system.

Mindflash is an great system. It has allowed us to improve our training program.

Pros:

It is user-friendly. We can easily create training that is geared to our own needs. We can update or correct the training as needed. Our staff find the trainings easy to use.

Very user friendly...just open it up and go!

Comments: Attendance of new material delivery and testing for understanding it can now be done online. Being a department of one, it is a huge time saver. Tracking users' activity takes me minutes now instead of hours. We have a lot of annual requirements I need to track and report back to the government and this is allowing me much more time to work on material and not have to monitor end users.

Pros:

The ease of entering material into it. The quizzes are easy to create and there is a large variety to select. Adding additional material to a course is sooo easy! Maintaining users is simple. It won't let you make a mistake.

Cons:

No spell check in quizzes. Can't make edits to a particular slide in a course, but edits are made externally and easily replaced in Mindflash.

Love how easy it is to use this product. Love the CSM team. Everyone is so responsive

Comments: Many. Easy to update and intuitive is most important to me right now. When showcasing the selected tool, others trainers/admin appreciate it's ease-of-use (easier to justify purchase when they see and understand what the program is trying to accomplish). Service is great. If CSM team don't have an answer right away, they will find out for me. They are concerned about my success.

Pros:

Easy to update (modular). Intuitive UI. Not a huge learning curve (don't have time for a learning curve). Service is excellent.

Cons:

Small things-custom certificates is an add-on. Some screen resolution issues with simulations. Can't save recorded audio when all I need to do is replace the slide.

Unique features to meet our needs

Comments: We have found that Mindflash is one of the easiest products to use to quickly deploy high quality short courses for our association. It works very well, is flexible and powerful yet simple to design & deploy.
In our experience the seamless way Mindflash imports and converts our Powerpoint training slides and then allows us to insert other material between the slides in the converted set is unique and accelerates development and deployment significantly.
The quiz options provided give us creative ways to check and reinforce learning and make the experience more enjoyable and engaging - a key factor for us.
We could always ask for more in a product but the balance here is just right and gives us a real advantage - any further complexity might just take away its edge.
All contact with the Mindflash team has received prompt, professional and helpful responses - a very refreshing experience.
In summary, a great product that meets our needs very well, and a great company to deal with.

Great Tool for Current Non-eLearning Users

Comments: I've been in the learning and development for over 20 years and am now at a new company. This new company, until my arrival did not have an e-learning strategy. With Mindflash we now have a path to deliver just-in-time flexible training for our company. I've worked with high-end multimedia learning development tools in the past and Mindflash offers a new user/trainer a way to build an online cirriculum quickly and easily! It is easy to learn and even easier to use! There are a currently a few limitations - like being able to extract needed content, like existing courses for review and update, extracting trainee list in to a spreadsheet, extracting "missed" questions on a quiz. Also, would love to see the ability to track "attempts" on a quiz. Overall, I think the mindflash application is extremely useful and we have built a great set of online training modules for our internal teams. Thank you Mindflash - keep the updates coming!!

Excellent Product!

Comments: Pros- *Ease of training
*Introducing a new medium to employee training
*Price
*Facility in creating videos Cons- *If a user isn't added to videos by mistake, you aren't able to add them again with the same email
*No templates. Having some easy to use templates would be a great help, most managers who use the software aren't graphic designers, or have experience making videos. Impressions- When this idea was first pitched to our business by a supervisor, I was very skeptical. Our company was expanding remotely, and we were having issues training everyone on a macro level. The idea of robotraining via Mindflash came up, and I was very skeptical. I'm happy to say that I was wrong, and the size of our remote branch has tripled since Mindflash was incepted. Thank you very much for the great product, one we will be using for many years.

ease of use

Comments: This is a great tool for getting training out to employees that are in different parts of the US. My company uses it a lot for power points and quizzes

Pros:

creating a new profile is very easy to do.

Cons:

Only Con I have is that I am not able to deleted someone totally out of the program. I have to repurpose the profile.

Fairly simple and intuitive

Comments: I appreciate the simplicity of MindFlash, though the set up was an incredibly manual process. Here are the pros and cons as I experience the product. Pros:
- simple & intuitive
- solid infrastructure that's bug-free
- adding new users & running reports is quick & painless
- very easy to create courses Cons:
- limited question styles for quizzes (and character/size limits within the existing quizzes)
- difficulty finding certain reports
- no per-question reports
- can't duplicate questions from course to course (as in creating a final from often missed questions) All in all, this is the best LMS I have personally used. And despite the limitations, I'm confident many improvements on my list will be made in the coming year.

Disciplinary Training

Comments: We use the sight to reach out to over 500 people to be trained in the Management of Disciplinary hearings at local football level. Mindflash has been a fantastic asset in assisting The FA in the development of skill sets of our volunteer workforce. Its ease of use is key and friendly UI is particularly important where some users are not familiar with the use of technology and training platforms. Simply assessments have been developed to confirm the users understanding of the training and ensures the business provides a service that is fit for purpose. Simple, effective and easy to use and I would recommend anyone considering looking at a training platform to have a look at Mindflash as a possible solution.

Testimonial

Comments: My company has been a customer of Mindflash for a year and I've been a "super user" of the Mindflash training modules for about 3 months now. I continue to be thoroughly impressed with its overall UI/UX. We rely on the platform to deliver comprehensive, on-demand training of our products to a wide partner audience. We're able to build our training decks in minimal time, and take advantage of the value-add features like quizzes and supporting audio + video in order for our trainees to have a rich, effective experience.
While having the Mindflash modules available to our partners gives us a competitive advantage, we're able to support our partners with easy-to-use, on-demand training which is the most important element of all.

Mindflash is a must have for any training department

Comments: When Dyson decided that it was time to have a Learning Management System I quickly realized that the easiest, quickest, and most convenient way to get started deploying consistent training to our team was and still is Mindflash. Within 15 minutes of my free trial I had a beautiful training module complete with videos, voice over, and a ten question quiz. There have been times when Mindflash didn't meet my needs; but after a short discussion with their engineers they were able to meet the exact need that I requested. I highly recommend Mindflash to anybody I talk to about training and Learning Management Systems.

Hesh Shorey's review

Comments: I find very few if any cons to using Mindflash, but I do find a lot of pros. Number one is ease of use. I use another LMS systems as well and it has a very convoluted setup and training assignment process. MF is very easy to setup and use , it is also very flexible with what content can be added. We use it for both new hire and client training. The best thing for me in regard to those is that I know if the trainee has started, taken and completed the training along with how they did on the quiz. I would recommend Mindflash to anyone considering using a LMS.

Build your online courses fast and easy

Comments: I use Mindflash to put together online courses for my classes because it really simplifies the process of building the course. It makes it much easier to communicate with my students and to track their results. The application is web-based and extremely easy to use.
I very much like that you can take contents (doesn´t matter if it is Word, PowerPoint, Flash, HTML, PDF,...) to create online courses and add quizzes.

Pros:

Easy to use, email template option

Cons:

It doesn´t give you the possibility to see a linear process of each course