Deskera ERP Reviews

All in One Product for the small business in need of Financial Reports and a CRM and more

Comments: I am pretty OK with software packages, but it was really easy to setup and configure. And I like the ability to customise the Quotes and Invoices. The UI and the UX is very good, and I do not feel myself using the word "Clunky"/. Also, the colours are nice and make me feel happy, even if I am doing boring stuff like accounts.

Pros:

Hi, I only really got this for the invoicing system. I am a sole trader. I had been using Wave and they and now just focusing on the US and Canada Market. Deskera came at the right time. For me it is the Quotations and the invoicing and the accounting. That alone to me is worth the cost. And I can also give access to my accountant if they need to validate my returns. I also have a Sales and Purchasing dashboard that will bring me up a level so I can better understand my business. I had applied for a bank loan, and I was asked for management accounts, and to be honest I just had a bank statement with a basic spreadsheet. This will now give me better insights into my weekly financial status. Also, I can also see my Sales funnel all in one view . Just having that for my Bank Manger will make me more professional. Also it links in with the CRM with a mailing function. Just in those two modules you can replace at least 4 to 6 separate software apps. You can communicate from the app and have a mail list. You may want to consider extra codes if you want a larger mail list. There is only one employee, me, but if I am lucky I will be able to manage part-time staff and their payroll as well as my payroll. That again is another Bonus. Hopefully there will be a Client POrtal on the roadmap but to be honest th

Cons:

I am missing a Client Portal but I am sure that will come in time. But that is something that I can manage on my wordpress site. Also, the EU GDPR compliance is nearly there, and I am sure that will happen in due course. I was listening to a seminar online and I am happy to know that they are nearly there.

Application suitable for all businesses

Comments: This is exactly the business management software that I have been searching for a long time. I am a marketing agency with a lot of clients and in the past we had to manually manage it through Excel, although the market has a lot of management software and it is cumbersome because each tool stands separately. Only Deskera could do the package and turn around so easily. The road map is very promising right now and I see them actively taking care of their customers. Just need to improve the performance a little in the dashboard to make it work faster. Also there is nothing to blame. In addition, the price is very good, even a LTD but with what Deskera offers I think this is the next unicorn in the business software segment like CRM and ERP

Pros:

I love the way the app manages companies and departments under one account. As a general manager I can easily view reports from accountants (daily receipts and payments, import and export invoices), reports from CRM about leads and deals gathered from sales staff, in addition, also manageable for payroll, timekeeping and travel reimbursement. All can be viewed in a single dashboard report. Very fast and convenient. Their mobile app is very intuitive and easy to use, able to create deals and browse permission applications on the go. Mobile apps are the one I appreciate most at Deskera, but in terms of features like Book, it's a bit confusing to start but they have quite a full Docs, me and my accountant are still working on and applying it. into your business.

Cons:

In general, the basic features compared to other softwares on the market they are already complete. I would like to integrate more local banks to accommodate more tax patterns in different countries. Desktop application will be a little difficult to grasp initial usage, and it works a bit heavy, just improve its performance, add automatic integrations like Zapier, Pabbly Connect to be able to connect with other other marketing software.

Completely Amateur Software

Comments: I would stay away. In the span of 1 month, I initially reported 4 bugs, only to have 2 bugs fixed, and I ended up with a whole new set of 5 bugs. All while wasting 30+ hours QA'ing the product for them because they don't know how to integrate with Stripe properly. The reviews on G2, Capterra, and Appsumo must be sponsored because there's no way I'm the only person who integrated Stripe with Deskera and I'm the only one with tech glitches. 3 business owners contacted me asking why I'm sending duplicate invoices. Kudos to the Deskera team for adding Stripe integration WITHOUT testing and WITHOUT performing QA.

Pros:

Nothing was positive about this experience for 4 months.

Cons:

It's been 1 month since my original request to have fixes to something so simple, and more importantly, REASONABLE. (1) Email invoices directly from Deskera app (2) Add a payment link in the body of the email. (3) Add a payment link to the attached invoice. (4) Add payment details to their Integrated "Stripe Express" Dashboard. For bug (4), imagine as a business owner receiving 20 payments and none of them have customer info or any other details, all that Deskera shows is a blank page with totals. Photo is attached here https://tinyurl.com/yfev3e5g. This was the response for (4), and I quote: "If you further want to confirm who all have paid, that is what the Bank reconciliation process is for. You will need to reconcile your bank against the various payments you receive regularly as well..." (1) was resolved (2) was resolved (3) was not resolved (4) was not resolved There is a new (5th) problem where integration with Stripe sends out phantom invoices that are separate from the invoices generated in Deskera. Accompanying the (5th) problem is a (6th) problem, where this new phantom invoice contains (A) a different Invoice # (B) contains different net terms and (C) contains a different date of issue. Another new problem after integrating with Stripe, (7) there is no connection back and forth. I.e. I send out an invoice for $1,000. Client asks for a $200 price adjustment. Deskera invoice is updated to show $800. The payment link does not update to reflect new $800 total.

Quick and easy all in one

Comments: I had great experience with this software and will continue to use this all for one

Pros:

This software was great because I could preform all tasks in one program very easy to find way around highly recomendabke

Cons:

There is nothing about this program I didn’t like

An excellent (and more complete) alternative to Xero

Comments: My main issue of the past 2 years was to use an invoicing system and a separate bank reconciliation system because none other did support my bank.
Another issue I had was providing a convenient way for external consultants to fill their timesheets and expenses.
Deskera solves this and brings tons of other features on the table.

Pros:

I've struggled to find a full-featured SaaS that would interface with my bank. Only Xero did, all the others didn't support it. Until Deskera, that is. As Xero's bills and invoice system is rather cumbersome, I used something else for invoicing and had to manually match payments to invoices, which was taking me hours every month. Now everything is integrated, and I have a whole bunch of other features (HR, Inventory management, CRM...) for a complete solution. I just love it. Plus, it has an auto-import function from Xero, so the transition was much easier than I thought. Oh, and as a cherry on the cake, the support team is great and reactive.

Cons:

As it's a very feature-full solution, it can be overwhelming at times. It's not just fire and forget, you do have some configuration to do, which honestly can be a bit complicated if you're not used to this kind of software. And if you're migrating from solutions others than Xero or QuickBooks you might need some support.

one stop solution for accounting, CRM & HR needs for any business

Comments: I have been using Zoho books for more than 2 years now and was very scared to switch.
I on a trial used deskera for almost a month and the learning curve have been awesome. I was so happy that I immediately purchased a code and also considering to upgrade it even.
This tool has a huge potential and I am still enjoying that [SENSITIVE CONTENT HIDDEN] are active and ready to support.
I purchased it for a manufacturing business and am really loving the option and features it has. I have full faith that this product will be my one-stop solution for accounting & HR needs (payroll for now). I wish that this product reach its full potential and we also grow with it.

Pros:

1) easy to use 2) Faster learning curve 3) Awesome community 4) phenomenal customer support 5) equipped with modern marketing and management techniques including automation. 6) ERP features are amazing 7) Best mobile app to use and access data.

Cons:

There is hardly any con as company resolves the issues so fast that it's not a con. every business has different need and software is so versatile that I adopt most of them, If few are left, then it could be a con, but team listens and finds a solution very fast.

If you just took a bite of a lemon then Deskera will surely sweeten up your morning

Comments: Customer satisfaction 100%. UI 100%. Bank reconciliation for my accounts (Xero didn't have my banks) 1000%!!! Really happy :)

Pros:

Its all integrated! This really has the ability to provide a fully inclusive platform for startups. Additionally, the Appsumo pricing was an enormous help however I've seen the regular pricing and charging for admins only is the first of its kind. Really showing its priorities for startups.

Cons:

The CRM isn't quite fully featured and for now I will stick with CompanyHub. Heaps in the roadmap though so we will regularly evaluate the situation.

Exceptional 'bang for bucks'!

Comments: In a word - faultless. I am really impressed with the dedication of the Deskera team to deliver a very affordable, very full featured, solution for small to medium businesses.

Pros:

Deskera does all and more than I need in accounting, HR and CRM software and yet is priced way below competitive alternatives. The product is already very well featured but their roadmap is full of additional functions and features that can only further improve an already strong product. Since subscribing, they have already added a number of enhancements, most interestingly for me, is their Shopify alternative. They have a FB user group where they continually interact with users in an extremely responsive manner. As an example, I asked a question and received a comprehensive response in less than 15 minutes! You can't beat that!

Cons:

So far, nothing. Sure it's a product in development (V2) but the original Deskera is close to 10 years old so these guys know what they are doing and they are clearly here to compete with the enterprise players.

All in one ERP Software for SMB

Comments: Awesome ERP Software

Pros:

I like all the complete features on deskera, from books (Accounting), people (HR), CRM (Sales), and the latest with a website builder, all of which are available at affordable prices for such a complex system, the features are also integrated with many other applications It makes it easy for us to import a lot of documents, and I really recommend this for people out there, especially SMB to immediately take this deal, because when it passes, you will definitely regret it, out there are many applications that pay thousands of dollars and the deskera is very affordable, especially with a mobile application that is cool and can be taken anywhere so that we can see where our business performance is through the application, this is an honest review and you have to try it yourself, thank you

Cons:

So far there are no complain, what you have to check is deskera have compliance with your country or not

Need All-in-one solution?, Deskera is your saviour

Comments: Deskera Safe my hundred thousand dollar for developing all of this software

Pros:

it's 2020 now all company don't want their internal software have a bunch of different apps and it'll waste so much time for Maintance and Developing, what i like with Deskera is Deskera have all of it and i just need costumize a bit and all done,

Cons:

- Mobile apps - Accounting Apps - HR - Product Management - Sales what do u need more than if deskera have all of them?

Outstanding All-in-One Solution for Small Business

Comments: I was simply an accounting software guy at the time. Prepared to sign up for Quickbooks. I was surprised to see that everything looked pleasantly clean and nice while onboarding. The good surprise was to see Deskera's other characteristics and additional modules such as the webpage builder. It has also an email templates for email campaigns to make the suite of application a must have package. The technical support is beyond anything else I’ve experienced, including a very supportive Facebook group that doesn't give me the feeling that after the sale is done, it's going anywhere. This makes me feel better about my acquisition.

Pros:

1. Outstanding support 2. Easy to use interface 3. Feature rich mobile application 4. Regular improvements and hot fix 5. Pleasing UI 6. All solutions required for a small and medium size business to operate is included in the suite of applications. 7. Pricing

Cons:

I would love to see contract management and digital signatures plus more store integrations, but these are on the roadmap and next year it seems they will be available. Some additional improvements to strengthen the UI/UI by minimizing navigation clicks and page transitions can be implemented.

Amazing piece of software

Comments: Overall it is one of the best pieces of software! I use it daily!

Pros:

There is so much what I really like about this software so it could be a very long text. But I will say it in short. This software is really amazing and a all in one solution for my business. I really love the way it works and the massive value of this tool. Before Deskera I needed several pieces of software to get my daily tasks done. With Deskera I found a solution to get so much stuff done. And that all in one tool! The App is also a nice additional solution to have my business always in my pocket.

Cons:

There is not much negative to say. The only thing which could be approved is the app solution. It would be great to click on an e-mail or telephone number inside the CRM to open it/start a call.

All in One Platform for running my business !

Comments: As someone who runs a digital agency as well as a start-up e-commerce start-up business, I find this software very useful as a one-stop tool for all my ERP & CRM requirements.

Pros:

The following are the major pros : 1) Integration features like local tax compliance for Indian companies, multicurrency support, and a mobile-first approach 2) The UI is beautiful and easy to use 3) Their roadmap shows the tool will continue to further evolve. with more automation coming soon 3) Vibrant FB community and that their team is very proactively engaged with the same, announcing new initiatives from time to time. A case in point is the Mentorship program which is an excellent initiative and could be especially useful for small businesses and start-up entrepreneurs like me.

Cons:

1) This isn't a full-on email marketing system like the active campaign, you cannot create automation. It's more CRM. 2) CNAME option is missing at the moment. Would love to have a complete Whitelabel solution. 3)As it is a full-fledged ERP, So the learning curve for advanced features is steep 4) I wish it had a project management tool as well

Exceptional App and set of tools

Comments: Deskera is streamlining my CRM, lead management, project management, invoicing, quotations all with a good level of accounting and monthly management which is the more important aspect for me.

Pros:

Straight forward accounting with simple integration with Paypal, Stripe, Bank accounts and Bank credit cards. Simple invoicing and payment collection processes. So affordable.

Cons:

It is not fully compliant with UK yet. But it is set to be completed by the end of January 2021.

A beautiful well-rounded platform

Comments: Really good, and excited to see what the future will bring.

Pros:

The UI is incredible, and the team are really proactive. It just works really well, it's not clunky at all. It tries to do a LOT of different things and that's usually not a good thing, but they seem to have pulled it off!

Cons:

It's not integrated with UK HMRC yet, but this is meant to be coming Q4 2020. Also needs Amazon Seller Central integration (coming) and eBay integration.

Deskera - A new era?

Comments: Overall a positive experience, with a few unpolished edges but also with constant and rapid improvements and new features!

Pros:

The software is full-featured and priced well when compared to older alternatives. The team at Deskera is very responsive, and the weekly video conferences are a revelation when compared to other stodgy alternative accounting software offerings.

Cons:

Chat support appears to be in a country other than USA, which is fine, but occasionally chat will be unavailable during US business hours. The terminology/prompts on many screens are somewhat difficult to decipher, even for someone with accounting software experience. Although this may again be due to being in the US and having software that was created elsewhere. Many times I completely do not understand what an input field is asking for based on its caption, and there is no per-field help or tooltip, so I have to go search what those terms might mean. There are also times when fields change, for example: setting up a bank account will ask you to enter a "Code" with no onscreen explanation of what that is (is it a bank account number? is it my banking password? what is "code"?) and then after you enter and save the data, it is shown as a field called "Number" instead of "Code". HOWEVER, in dealing with the Deskera staff and support, I can see that they are CONSTANTLY improving and updating the software, and seem excited about their product and happy to help, so that keeps me interested in using it.

Finally Something That Works for India

Comments: Overall the experience is good so far.

Pros:

Hi, I have been looking for a software for our oganization that can manage customer support, invoicing and other regular tasks. We were using Zoho for quite sometime and later the cost got unaffordable. When I discovered Deskera, it solved most problems. It is easy to use, affordable. The best thing is that is is compatible to Indian GST. I have tried many tools before switching from Zoho but none was natively compatible to Indian GST All tools either had an option to manually add all details to create a remotely good and compatible invoice as per the norms. But Deskera handles all that on its own. Also since it is cloud based, we are not restircted to one location and can work on the go even on the phone via the mobile -app Also, it comes with 3 in 1 tool. It provides Deskera Books, CRM and People. So I dont need to rely on multiple tools. I am happy that i discovered them.

Cons:

It was a little tough to switch from other product but may be that is involved in all transitions.

Good Software with Incredible Potential

Comments: I've purchased and been playing with Deskera frequently for over a week. Deskera is a potentially fantastic all-in-one solution for small (possibly medium) businesses, but it is still very much in its infancy and is missing some basic functionality and seamless integration between modules. The Deskera team, thus far, has been incredibly responsive on all fronts (with one small annoying exception) - from management to programming to support and back. If Deskera pauses, focuses on deeply enhancing what it already has, then starts adding more modules/functionality, this will be the best all-in-one SMB software on the market.

Pros:

The UI/UX and basic feature set are very good. In addition and with one minor exception, their management, programmers, and support staff have been incredibly responsive

Cons:

I hate to list these as cons as the software is in its infancy, but there are some outstanding glaring weaknesses: 1. Chart of Accounts - No prefix (brand or division) or sub accounts (cost centers). 2. Very basic financial statements and no financial statement builder. 3. Does not support cash accounting but is aimed at small business. Yes, that one is a real head scratcher. 4. Modules are not tightly and seamlessly integrated 5. Current modules need refined and more depth in features before new modules are created. Please keep in mind that all of my major issues are either being addressed or will be addressed (on their roadmap) by Deskera.

Exceptional Product which will only get better

Pros:

Quite simply, in my opinion it is the best software out there for the administration of small to medium sized businesses. Includes comprehensive Bookkeeping and Accounting (Deskera Books); Payroll (Deskera People); and Deskera Sales. All modules include a mass of useful features and reports. Added to this is the number of upgrades and improvements planned in the future, which makes this a no-brainer.

Cons:

The only hesitation I had before purchasing was that it wasn't yet set up for full UK compliance but, after signing up for the free trial, and with the knowledge that UK compliance was coming shortly, I had no hesitation in purchasing

Early Use - Huge Upsides!

Comments: We are a new startup in Canada and I have to say that Deskera looks to be a surefire winner when it comes to the features offered in their program.

Pros:

There are so many features bunded into this software it should streamline almost all business operations related concerns with ease. Bookkeeping, CRM, inventory management, email campaigns, so so many. We are also in the Deskera FB User group and they are so active in their listening to customer feedback, providing support and constantly hosting webinars you can tell this is a company on the rise. Looking for big things from Deskera!

Cons:

As with all early use programs, they are constantly evolving so some of the features are not as polished, but I have full confidence they will improve rapidly.

Inventory Tracking Across Warehouses is very useful

Comments: I think this item has stunning potential, however now I'm not prepared to dump my different apparatuses for Deskera. I will stand by until the finish of the multi day window to check whether things improve. In the event that they do, I'll be glad to refresh this audit and keep the item!

Pros:

I could follow stock and stock alongside the Warehouse area with Deskera Books. We characterized item ascribes like Color, Size, Brand, and so forth, according to our section's need. Track Reorder Levels, Serials and Batches for your SKUs. I could likewise add item pictures and standardized tags to rapidly check the items in Transactions and produce solicitations and requests. Keep up various Warehouses and get moment writes about Stock Levels in every one of the Warehouses, which is likewise available by means of our Mobile App. We could monitor the Stock Movement to discover the Fast Moving and Slow Moving items.

Cons:

In the event that you are as yet doing stuff by hand or in dominate/google sheets, this is a stage up so presumably should attempt to get. In the event that you as of now have different frameworks you're utilizing, changing to this might be need extra time.

The quick books killa

Pros:

Love the mobile-first design for an accounting SAAS!

Cons:

No cons yet but looking for a simple way to export monthly reports for a non-profit organization.

THE comprehensive business management software

Pros:

There have been many similar tools in the past. Deskera stands out as an all in one software. You do not have to subscribe to 3 different services then integrate them all. Deskera does that for you! I think, this is the biggest strength of Deskera. The development and support team are very responsive and there's a lot of community support coming through. These are the ingredients for a successful software as a service.

Cons:

Nothing so far. I'm waiting for UK and GDPR compliance. This is due to arrive anytime soon in 2020 Q4!

Could be better

Comments: overall it's good if used alone without the need for crm or other products
its best if you dont require heavy customisation to your invoices , templates etc..

Pros:

I liked that it's a mature product the support is always quick and helpful the software is fast covers all the basics

Cons:

lacks full customisation that i needed no integration between their own products! i.e Deskera CRM and Books so we ended up adding clients twice.. as if we're using totally separate tools which eventually was a dealbreaker for us

Great HR and Accounting APP

Comments: I have been looking for an app to do accounting and sales pipe, and I think i have found a great option here. I have been using Xero for a while and I wanted to move away, but I felt pretty disappointed with the other options in the market. Accounting can always be a pain, so I needed something similar and easy to be used. Deskera came in the right time. So far it is really good and I am looking forward to their roadmap features.

Pros:

Easy to use HR functionalities Accounting APP Cost Effective API

Cons:

No Chinese Language I would like to see more video tutorials