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Pros:

We saw the feature set and wanted to use Jira for devs and customer support.

Cons:

Sometime it can be very slow when a lot of users using this portal. Or when there is a bug in a new version of jira when we cannot save or update tickets can be very annoying in a production project.

Open DevOps ratings

Average score

Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.2

Likelihood to recommend

8.3/ 10

Open DevOps has an overall rating of 4.5 out 5 stars based on 273 user reviews on Capterra.

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Filter reviews (273)

Alejandro
Alejandro
Software Engineer in Uruguay
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

I recommend it 120%!

5.0 3 years ago

Comments: As a Software Engineer, it's of paramount importance to know the status of a certain project you're working on, no matter if you are the Team Leader, a Software Developer, QA or whatever the role. Being able to know in real time the projects status and managing tasks and its states with ease, as well as the possibility of integrating Jira with other tools like GitHub and Bitbucket, makes it very powerful.

Pros:

Jira is one of the best tools ever created. It helps you manage your projects in a very friendly and easy to understand way. You can see very easily how the project is going.

Cons:

Sometimes, the navigation between different tasks and/or sprints can be a bit confusing.

Edwin
Lead developer in Canada
Banking, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great innovated tracking tool

5.0 3 years ago

Comments: All our users/developers having no bad experience provide us and quickly access of what we need to do.

Pros:

This jira web application has a lot of features to manage or agile projects from small teams to big teams from more than 20 people. Great connection with other applications like confluence.

Cons:

Sometime it can be very slow when a lot of users using this portal. Or when there is a bug in a new version of jira when we cannot save or update tickets can be very annoying in a production project. Make sure that the update doesn’t brake anything.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Getting used to Jira

3.0 6 years ago

Comments: My use in Jira as a quality assurance officer is to manage, create, and follow up on Jiras to help developers with their work, the basic requirements for a good project management software are there however actual usability functions that allow you to make your work easier are not found. Everything feels slow and laggy and the search just breaks your heart since you can never find what you are looking for unless you know the Exact keyword or Jira number.

Pros:

Jira helps you gather all the information about your development progress in one place. You can create different types of issues like To-DO, bugs ,tasks and epics. You are able to circle through different boards depending on your project which opens up the door for supporting a good number of projects while on the same web app. There are many helpful features to each "Jira" you open in order to identify its importance, priority and who is responsible for tracking and solving that "Jira".

Cons:

The cons are down to accessibility, ease of use, and readability. Many features that should be automatically found such as easier Advanced filter access when searching, or viewing boards more easier, ability to click save instead of saving automatically which send unnecessary notifications to users. Cannot place notifications on specific projects when new jiras are created.

Piotr
QA Automation Engineer in Ireland
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Everyday task management for everyone.

4.0 3 years ago

Comments: As a tester, I am using Jira daily. My main activities are creating/updating bug tickets, updating task statuses, arrange and planning my future work. Jira is a great tool, on a basic level, it is intuitive to use. A huge amount of functionalities that are built in and integrated make work much more efficient. Bug and task tracking are easy and quick. Everyone with access can check what is the progress or the latest updates on a selected topic. Customization of features is amazing, Jira admin can adapt almost everything to the company's needs. If anything is not clear, customer service is happy to help and assist with all queries. In case the existing functionalities are not enough, it is a possibility to install external plugins from the shop that can extend capabilities.
On the other hand, Jira can be problematic. It is a huge software with a large number of modules that can interfere with each other. Especially if modified by an inexperienced admin, e.g. a small change in a workflow can affect all projects that are in the company. It is vital to know what are you doing as an admin. Also, if users need new functionality, it can be reported in the Jira forum, which is tracking similar requests - unfortunately, a lot of them are there for years without updates, despite users constantly asking about that. I assume this may be because of the software itself, but explanations would be nice.
All in all, it is an amazing piece of code despite the high price and minor problems!

Pros:

A great number of functionalities. On the basic level is intuitive. Vast possibilities for adaptation and customization. Rather easy to integrate with other apps. A huge number of plugins. Customer service - in terms of personal help to do something

Cons:

Some features are limited (e.g. filtering) Customer service - in terms of requests to add new/change existing functionalities. Rather high price

Verified Reviewer
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Best tool for Project & Product management

4.0 3 years ago

Comments: Very useful , easy to use and track and monitor project management activities

Pros:

We used Jira every day for development and Product management for creating, assigning and updating tickets ,user stories and tasks.

Cons:

Though it's A very useful and easy to use and riched with features but scrum methodology I think Azure devops board is far better in sprint management

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Very helpful software in business

5.0 5 years ago

Comments: I am working as software developer, therefore I use Jira on daily basis for 3+ years. This is a great help to see the bigger picture.

Pros:

After trying quite a lot of progress tracking apps for teams this is the one I like the most. The design is really intuitive. And there's a lot of customizing options and ways to automate management processes.

Cons:

Not that easy to set up and quite expensive even on standalone version.

Rijo
Rijo
QA Engineer in India
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Good Test Management Tool

5.0 5 years ago

Pros:

Capability to store Epic, User Story, Task, Sub Task, Test Cases, Defects

Cons:

Navigation and UI is little confusing, Administration is little confused

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Jira is a complete project management tool, full of sometimes useless functionality

3.0 3 years ago

Comments: I used it occasionally in our projects, mainly to exchange with other teams like developers and project managers, but not to collaborate with my own team

Pros:

Easy to set up, with lots of functionality. Suitable for any type of project and method, such as Agile.

Cons:

The tool is a bit difficult to handle with all its features. It is not necessarily suitable for all professions, for example, for designers: It is not easy to consult the evolutions of assets and to give comments.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

next level project management tool

4.0 5 years ago

Comments: Good tool for project managers and developers/analysts. Meets all modern requirements of a project management tool.

Pros:

self explaining, a lot of ways to customize to meet your requirements in the project. Not only useful for project managers, but also for developers/analysts.

Cons:

I have seen several instances and the tool seems to work a bit slow overall. Also when multiple users work on the same item simultaniously there are issues sometimes. Dark theme is totally missing.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Versatile Project Management Tool

5.0 3 years ago

Comments: Overall I found JIRA to be a versatile tool for managing your projects (sprints) in an orderly fashion.

Pros:

Responsive and simple UI which helps me add stories, tasks to my Sprint Planning and track the progress easily.

Cons:

Notjing that comes to mind which I instantly disliked.

Aaron
CTO in US
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Powerful, enterprise software that might be more than you need

4.0 6 years ago

Comments: We use Jira as a kanban/agile project management tool in software development. The workflow is well understood by most developers and onboarding new team members into our system is a breeze. It is good at tracking projects and managing sprints.

Pros:

As an SDLC management tool it excels. It's designed from the ground up for tracking user stories, tasks, epics, sprints, etc. in large organizations. It is excellent for cross functional team collaboration and really shines in a mature environment that doesn't change frequently or quickly. It is continuously improving and it is obvious that the JIRA team is very proactive and dedicated to staying ahead of the competition in features and services.

Cons:

It is overkill for smaller teams or products that are very early in their life. When projects and teams are very dynamic, Jira projects become bloated, cumbersome, and fragmented. This product really is suited for larger, mature organizations that already have strong procedural discipline and rather monolithic approval/decision making. I know it's supporting agile methodology but really it's rigidness is more aligned with waterfall type management.

Parth
Web Developer in India
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Customizable Platform To Speed Up The Develop And Deploy The Application

5.0 2 years ago

Comments: The complete development process can be managed with a variety of features and tools, from source code management to deployment and monitoring. Interaction with a variety of external tools and services to increase its flexibility and capabilities. It is a strong and customizable platform that provides a number of tools and services to support DevOps procedures.

Pros:

It has a customizable architecture that supports a variety of procedures for development and deployment. The software development lifecycle is automated at various phases, enhancing teamwork between the development and operations teams. It provides a useful and effective technique for developing, delivering, and overseeing cloud-based applications.

Cons:

When there are many users using this portal, it could be very slow. For some more complicated tasks, it can be challenging to use. It can be necessary for team members to take pricey training courses and learn new abilities.

Verified Reviewer
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Jira is one of the best project management tool out there.

4.0 3 years ago

Comments: I have been using Jira for over six months now and it's one of the best product management tools I've ever used. As a backend developer, I spend most of my time on Jira, whether it be creating issues or following up on them. It has a lot of essential features that help me manage my tasks as well as keep track of all the new features we've implemented and the work that our team is doing. It is also great for communicating with my team. I can prioritize tasks by dragging and dropping them into different areas of the board so everyone knows what to take care of next and when it's time to discuss something, we can easily find it on the board without scrolling all over Jira.

Pros:

Jira got all the features we need, and we can get up and running in no time. I love how they've tackled complicated processes like reporting, budget management, and customer feedback in a way that's easy to understand.

Cons:

I like that Jira is easy to use and allows me to prioritize tasks quickly. I also like that I can create subtasks within a task. I don't particularly appreciate that the software is not user-friendly. It takes time to learn how to navigate through and get comfortable with the interface.

Gaurav
Sr. DevOps Engineer in India
Automotive, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Developer friendly best agile management tool

5.0 3 years ago

Comments: We have been using Atlassian Jira and other Atlassian products in our project for more than 3 years now. Its been a pillar for us to track overall project journey, right from tracking small subtasks to huge milestones. This tool is best for scrum master to have a single screen shared during scrum calls and thats enough. This tool is been used here as a multi-purpose tool for agile development, project management, collaboration, issue/bug tracking, backlogs and development tracking. So I would say this is one of my favourite tool while working in this DevOps culture and I would definitely recommend to have this tool in each project lifecycle.

Pros:

1. Supports Issue tracking, task management, project management and collaboration. 2. Easy to create user stories, divide into sub tasks, track the progress of the tasks, label, categorize and prioritise tasks and we can get a complete picture of project goals. 3. Supports different reporting such as burn down/up charts, velocity charts, estimation, etc. 4. Out of the box many integrations, including atlassian confluence and bitbucket integration. 5. Highly customisable dashboards and supports sprints and kanban boards. 6. Task notifications and linking of tasks to other dependent tasks.

Cons:

1. Sometimes it takes very long time to refresh/load the board. 2. Quite a learning curve since lot of features and sometimes becomes complex for new users. So initially its kind of time consuming to put efforts in learning the tool. 3. Sometimes get unknown token error and then we have to reload a page.

Kajetan
NLP Researcher in Poland
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Extremerely rich management ecosystem.

5.0 3 years ago

Comments: Jira helps to track work not only at a team level, but also at a company level. It helps to show dependencies between task, projects and long term plans.
At first sight, the abundance of features might seems daunting, but Jira is a tool definitely worth investing time into as it quickly turns into might weapon in hands of experienced user.

Pros:

Jira is an extremely rich management ecosystem with dozens of features, which seems to applicable to almost any company or team.

Cons:

Because of the abundance of features, Jira definitely has a steep learning curve. Not only finding or configuring new options might challenging, but even the basic interface requires some time to get used to. Especially for people, who don't have previous experience.

saif
saif
Social Media Marketing Manager in Pakistan
Verified LinkedIn User
Textiles, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Excellent tool for Developers and team for following agile model to develop different software

5.0 4 years ago

Comments: Jira is the best software and I highly recommend for the software houses to use this software If they are running multiple projects on daily basis.
This software can easily manageable and userfreindly for the developers who are multitasker and want to keep track their modules and easily accessible for them to anywhere.
I would suggest to try this amazing app for some dollars.

Pros:

The user friendly tool for planning and tracking the project and easy to identify the next ongoing model for the team members.No worries to make documented sheets to send third party developers. Newslatter keeps inform all the peoples involve in managing the project. Everyone can learn it with minimum training guide.

Cons:

There is no manual configuration for project tracking. With other supportive sites its integration is difficult. Expensive for common functionality integration

Gokul
Gokul
Senior Consultant in Canada
Verified LinkedIn User
Information Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Atlassian JIRA Software Review

5.0 6 years ago

Comments: My Overall experience in JIRA is 3 years at this point and we started using it from the Year 2016. This is used in an project called recovery with the count of 25 developers from India/USA/Canada and several business end users on the same. The stiry was easily created and went thruough several phases till deployment. I would say JIRA ease my works in managing the stories since I am the PO for whole board and connecting developers/business end users for moving the stories and completing the same.

Pros:

Basically there are lot of likes about this software: 1. Clear Tracking of what is going on in the project along with version needs to be deployed. 2. Ability to Use Kanban, Scrum and other Agile methodologies in JIRA Software. 3. Ability to flag the stories which is in impediment which will show to everyone on when it was started and when it was impended. 4. Easily keep tracking of Backlog for future works and deployments that needs to be made. 5. Ability to bulk update the stories for certain categories like version, points or any others. 6. Easy in terms of reporting to generate using JQL (JIRA query language).

Cons:

Some of the cons in JIRA are: 1. Some times it was ended with deadlock leads to slowness. This happens when certain users running the report across the JIRA. 2. Security is less since we can see any ones board and get to know the statuses across the enterprise. 3. JIRA is costly since it per user licenses and whole organisation have to pay according to the usages.

Martín
Martín
DevOps Engineer | Deviget LLC in South Africa
Verified LinkedIn User
Consumer Electronics, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

De-facto issues tracker for enterprise development

4.0 6 years ago

Comments: I've been using JIRA since I got my first corporate job, and while I saw it improve in many areas there are some other ones that seems to be totally neglected, but worst, looks like management is decided to push down your throat stuff to force you use the app in the way they want you to use it. By far the worst thing I see is the need to learn its query language in order to fully leverage the awesome functionality that the search feature has. Second, it's absolutely developer oriented so using it for Ops has a lot of friction. All in all, while I'm very used to it since I've been learning its ways - and quirks - through the years, I'd like to have the opportunity in the future to work with something different as JIRA, with all its goodness, never really cut it for me.

Pros:

- Everything-and-the-kitchen-sink approach that caters almost all enterprise users. - Fully extensible through plugins - Allows deeply integrations within different teams - Without doubt, helps boost productivity

Cons:

- Some of the best features are hard to find - This is the worst one: there's no way to leverage the fully potential of the Search functionality without learning it's own querying language -- which is totally nuts because this should be dead simple to use - The iOS companion could have some love by extending the application functionality. In it's current state, besides some light editing, it is mostly a view-only app, which makes it unusable when you're away from your computer

Verified Reviewer
Verified LinkedIn User
Commercial Real Estate Software, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent ITIL tool

5.0 4 years ago

Comments: Excellent cloud tool available for service desk tickets/ resolving and customizing the needs

Pros:

It is a brilliant tool for both tech savvy or even otherwise and We have been using in our company over few years and we have customized to suit our needs very easily and good customer support

Cons:

Integrating with external tools could be tricky and not much support available online and could be done better

Verified Reviewer
Verified LinkedIn User
Management Consulting, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Powerful but clunky agile development tool

4.0 6 years ago

Comments: Jira has helped us with the following: - Tracking issues at all levels, from task to epic
- Maintaining a prioritised backlog
- Allocating work to development sprints and developers
- Tracking work assignment to releases
It needs work in terms of usability but is really powerful and has helped significantly.

Pros:

Jira is a one stop shop for tracking all issues we're working on, from bugs and tasks, to users stories and epics. The tool can be customised lots so can easily be set up to suit your team's needs - different fields, workflows etc. It's been a crucial part of ensuring that all requirements are captured, not lost and that our development, testing and release activity is smoothly managed. Confluence is a great part of Jira too and has replaced clunky document management on cloud based storage solutions or, even worse, someone's desktop..

Cons:

I feel that Jira is not the most user friendly. It took a long time to become really comfortable with it. There are a fair few inconsistencies throughout the system too - e.g. releases can be called releases, versions, fix versions... little things like this just make it a bit harder to adopt. While Jira is a reasonably complete solution, my team still finds themselves reverting to spreadsheets and capturing info outside of Jira from time to time.

Thibaut
Software engineer in Belgium
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Powerful project management tool

4.0 3 years ago

Comments: It's adapted to every role in the team (developer, project manager…) and every one can use it in the way they need it the most

Pros:

It's intuitive and easy to used. Drag and drop make it easy to update the tasks state, and the global view shows the state of the project and the tasks at a glance.

Cons:

It can be complicated to used for some more advanced tasks.

Brandon
Brandon
Vice President of Marketing in US
Verified LinkedIn User
Consumer Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

We absolutely love JIRA. It's so powerful.

5.0 7 years ago

Comments: If you have an agile team (developers, marketers or anything) this tool is second to none. Getting an entire company working with an agile mindset and using this one tool will yield unheard of results.

Pros:

We're a marketing team but use scrum development rules applied to marketing and JIRA has been an amazing, customizable tool for that. Automating workflows has been really powerful. Tracking points has made us far more efficient than we otherwise would be. It's greatest strength translates into it's greatest weakness. When you pack so much power and methodology into one tool it becomes a much more niche product built for specific people and can seem difficult to use. But, that's what we love about it. One you learn it, it changes the game.

Cons:

In order to use JIRA you need someone or multiple people that really understand agile development and scrum to make it work. Otherwise, you won't be able to leverage it's power.

Omar
Deveopler in Sweden
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Overall review

5.0 3 years ago

Pros:

Tracking issues that allow us to tracking bugs between developer and tester.

Cons:

It is generally a good app, but it lacks the most basic feature, requiring me to use a laptop instead. The app would function for me if there were a copy issue URL button like the one next to the ticket number on the web version. Due to my habit of sending and referencing tickets across Slack, the lack of the ability to copy the URL to the clipboard makes this app nearly useless for about 90% of my needs.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Many Features but Many Manual Configurations

4.0 6 years ago

Comments: We have stopped using JIRA at this point due to the cost vs. the team size we have these days, but it served us extremely well when we were using it. I was not one of the individuals to set it up originally, but I was tasked with administering it once those individuals left the company. Overall, the administration of the software was pretty simple and straightforward, but I found it difficult to add new boards, tables, etc. when I found it to be necessary. All of the customizations and plugins are super useful if you know what you're doing from a tech standpoint. Many plugins come at an additional cost, and that cost is set by the developer and will vary. I would definitely recommend using JIRA for large teams who need or would a good degree of complexity for tracking projects they are working on.

Pros:

You have the ability to implement many extra plugins that have been designed specifically for JIRA. There are a lot of customizations you can make within the interface without the need for addtional plugins as well.

Cons:

There is a lot of manual setup required. A lot of times, it seems like you need to create multiple pieces within the console in order to get something working properly. When I would set up new boards and categories, I found myself having to redo my work on a few occasions because I would miss a setup when setting up certain references.

Verified Reviewer
Verified LinkedIn User
Civil Engineering, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Wonderful for bug fixing and collaborating

5.0 4 years ago

Comments: Overall, I have noticed it works great in an agency setting. It helps a lot with remote workers and developers/designers who need to be able to work collaboratively with project managers. It's also something we have found many developers know how to use already.

Pros:

This is amazing for when working with other developers and designers. We are able to instantly add any bugs necessary for our developers to handle and get real time updates. The ability to provide feedback has also been awesome for tracking any comments and or suggestions within our team and remote workers.

Cons:

The software doesn't have the most mobile friendly app. It seems to run a bit differently on mobile so you would have to be willing to do everything on desktop preferably. In addition, you are limited in the file upload option which can be hard and tedious.