---
description: Learn more about Real Time Feedback pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Real Time Feedback Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Real Time Feedback](/software/1027265/feedback)

# Real Time Feedback

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> Real Time Feedback is a customer engagement platform that helps businesses resolve customer issues in real-time.
> 
> Verdict: Rated **4.7/5** by 25 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Real Time Feedback?

Real Time Feedback is ideal for businesses that want to carefully manage their customer engagement. 

Restaurants, big-box retailers, stadiums, and anywhere that prioritizes the customer experience.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 25 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Safe On Our Watch

## Commercial Context

- **Pricing model**: Flat Rate
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Notifications
- Communication Management
- Customer Experience Management
- Customizable Templates
- Dashboard Software
- Data Visualization Software
- Email Management Software
- Engagement Tracking
- Feedback Management
- Live Chat Software
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- NPS Survey Structure
- Negative Feedback Management
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis Software
- Third-Party Integrations
- Visual Analytics

## Integrations (15 total)

- CDK Global
- Google One
- HubSpot CRM
- HubSpot Service Hub
- Mariana Tek
- Medallia Experience Cloud
- Medallia Insights Suite
- Qualtrics LTI
- Twilio
- WhatsApp
- XM for Customer Experience
- XM for Employee Experience
- XM for Strategy & Research
- Xtime
- toast CRM

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software)
- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
3. [Typeform](https://www.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews)
4. [SurveyMonkey](https://www.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10427 reviews)
5. [Trustpilot](https://www.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews)

## Reviews

### "Amazing Product" — 5.0/5

> **Elizabeth** | *January 18, 2024* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: I like that it makes it easy to communicate with members, to run reports, track trends, and take action on feedback from members.
> 
> **Cons**: I dont really have any issues with realtime feedback. It connects you with the member so there is better communication.

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### "Great platform to find out about issues in real time" — 5.0/5

> **Adam** | *January 23, 2024* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: How easy it was to not only find out about issues that our customers have in real time but also how to generate positive reviews from happy customers.
> 
> **Cons**: Nothing that I can think of. I wish that I had this solution sooner.
> 
> Great team of people. Even their support team is spot on.

-----

### "Feedback Review" — 4.0/5

> **Lee** | *January 11, 2024* | Entertainment | Recommendation rating: 5.0/10
> 
> **Pros**: I like how I get prompt notifications of issues with problems on my game floor. 

It directs me to the location of the problem accurately if setup properly
> 
> **Cons**: Only issues we have had have been related to setup configuration and guests not understanding how feedback works and giving accurate information through the request.

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### "Great Instant Customer Service" — 5.0/5

> **Kimi** | *January 11, 2024* | Sports | Recommendation rating: 10.0/10
> 
> **Pros**: the process for the customers is seamless and quick to submit their feedback.  the feedback hits inboxes immediately allowing for an instant response time allowing for quicker deployment/resolutions.  I love the new AI feature as well for the initial responses.  though it's not always accurate for some nuances of our business, it is a great starting point that can be edited to create a preferred response.
> 
> **Cons**: the satisfaction percentages don't really make sense to me.

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### "Easy to use and very resposive" — 5.0/5

> **David** | *January 16, 2024* | Entertainment | Recommendation rating: 8.0/10
> 
> **Pros**: RealTime Feedback is a wonderful platform that allows us to assist our guest far more quickly than relying on the "telephone game" of years past.  It allows our team to help the guest experience as soon as their is an issue, and not having the guest find an employee to then radio for a manager for them to find a solution and enact one.  We are able to enact a solution immediately and reduced the wait time to solve an issue that arrives.
> 
> **Cons**: The only downside to any technology is relying on the connectivity of the building.

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## Links

- [View on Capterra](https://www.capterra.ca/software/1027265/feedback)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/248867/Feedback/> |
| en-AE | <https://www.capterra.ae/software/1027265/feedback> |
| en-AU | <https://www.capterra.com.au/software/1027265/feedback> |
| en-CA | <https://www.capterra.ca/software/1027265/feedback> |
| en-GB | <https://www.capterra.co.uk/software/1027265/feedback> |
| en-IE | <https://www.capterra.ie/software/1027265/feedback> |
| en-IL | <https://www.capterra.co.il/software/1027265/feedback> |
| en-IN | <https://www.capterra.in/software/1027265/feedback> |
| en-NZ | <https://www.capterra.co.nz/software/1027265/feedback> |
| en-SG | <https://www.capterra.com.sg/software/1027265/feedback> |
| en-ZA | <https://www.capterra.co.za/software/1027265/feedback> |

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