--- description: Learn more about Spiceworks Cloud Help Desk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.ca/software/102709/spiceworks-it-help-desk Page: 1 / 25\ Next: [Next page](https://www.capterra.ca/software/102709/spiceworks-it-help-desk?page=2) > Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free. > > Verdict: Rated **4.4/5** by 584 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Spiceworks Cloud Help Desk? IT pros\! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 584 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ziff Davis ## Commercial Context - **Starting Price**: US$6.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Spiceworks IT Cloud Help Desk offers a Core (free) plan and a Premium (paid) plan. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Tracking Software - Assignment Management - Automated Routing - Capacity Management - Change Management Software - Compliance Management - Configuration Management - Connectivity Management - Customer Support Software - Dashboard Software - Diagnostic Tools - Event Logs - IT Asset Management Software - IT Reporting - IT, Server & Network Monitoring Software - Incident Management Software - Inventory Management Software - Issue Auditing - Knowledge Base Management - Knowledge Management Software - Maintenance Scheduling - Monitoring - Network Analysis - Network Monitoring Software - Patch Management Software - Performance Metrics - Performance Monitoring - Prioritization - Problem Management - Real-Time Monitoring - Remote Access/Control - Reporting/Analytics - Resource Management Software - Root Cause Analysis - Self Service Portal - Service Level Agreement (SLA) Management - Task Management Software - Ticket Management - Uptime Reporting - Web Traffic Reporting ## Support Options - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software) - [IT, Server & Network Monitoring Software](https://www.capterra.ca/directory/32713/server-monitoring/software) - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (511 reviews) 5. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Great product" — 5.0/5 > **Jim** | *October 15, 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I think my favourite feature is that users can start tickets themselves by simply sending an email to our helpdesk email address. > > **Cons**: I think you have to login a bit more than neccessary but hopefully they will fix that. Every 3 weeks or so I'm forced to login again. I get the security concern but it would be nice if they could just remember my browser as a trusted device all the time. > > My overall experience has been pretty positive. We are a small IT team that supports a few hundred users. The help desk system is intuitive and efficient. Our users can submit tickets quickly, track progress, and get updates. It keeps us accountable and users well informed about where their ticket is in the system. Not to mention inventory management, a user creatable knowledge base and an active user forum. It's pretty indispensible here now. Highly recommended for anyone looking to simplify IT without sacrificing quality. ----- ### "Steve Rob Music - Spiceworks Cloud Help Desk Review" — 4.0/5 > **James** | *November 7, 2024* | Music | Recommendation rating: 9.0/10 > > **Pros**: Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in helping us accomplish tasks more efficiently. The simple dashboard layout makes it much easier for our IT department to manage tickets. Plus, assigning or creating tickets is as easy as clicking on one, streamlining the entire process. > > **Cons**: With Zendesk, we had the ability to customize our ticket number sequence, starting at 60000 instead of the typical \#1 or \#2. This made it easier for both our employees and IT department to track and manage tickets efficiently. Unfortunately, we found that Spiceworks doesn't offer the same flexibility. > > Overall, Spiceworks has allowed us to customize the branding within the dashboard, which has made the tool more user-friendly for both our employees and IT department. We also appreciate that Spiceworks includes an inventory system and a built-in knowledge base, where employees can easily find solutions or troubleshooting steps for common issues like network errors or password problems. ----- ### "Using the new cloud-based Network Monitor, and it's OK" — 4.0/5 > **Steve** | *August 1, 2019* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: Free\!\!\! Can I repeat that? It's free\! And it runs in the cloud, on their servers. No need for infrastructure or a server. It's fantastic. Install an agent, and you have instant visibility into the PC. What kind of software is there? What's the motherboard model? It shows everything\! > > **Cons**: Having to install an agent on each PC in the organization can be a pain depending on how your organization is setup. And, honestly, there is no email alerting yet. The available applications to "check" against in the cloud version is also very low (currently only doing an ICMP ping to google.ca) but I guess that can expand in the future. The biggest con is that if you have a "team" in your Spiceworks, it's a bit of a pain to get the inventory cross-team. You have to login using the master account first, and then email them which other accounts need to have the same "key" so that the inventory is shared across the team. There is no way to do this within the interface yourself. Granted, their tech support team was extremely responsive and got it done, but they really need to build all of that into the interface. ----- ### "Fantastic resource for our small company" — 5.0/5 > **Peter** | *March 31, 2019* | Mechanical or Industrial Engineering | Recommendation rating: 8.0/10 > > **Pros**: Spiceworks is an inexpensive, or free (depending on needs) asset management software that can be installed on each endpoint computer and scans for hardware/software issues. > > **Cons**: It would be great if Spiceworks had an expanded capabilities for license scanning and management. ----- ### "A breeze to setup and haven't looked back since\!" — 5.0/5 > **Donna** | *November 25, 2025* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues. > > **Cons**: If I had one dream for this system it would be improved reporting. I like that we can pull the reports down to Power BI but it would be nice to have the ability to customize more reports. > > Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that it did not take long. We have used this system for multiple years now and the ongoing improvements have grown with us. We were able to customize the ticket categories to fit our business and on the few times there was a problem it was resolved in an efficient manner. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.ca/software/102709/spiceworks-it-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/102709/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data