GoTo Resolve Reviews

Premier Desktop Remote-in Application

Pros:

Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.

Cons:

No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.

A Comprehensive Solution for all your Technical Needs

Comments: GoTo Resolve is an excellent platform for anyone who needs quick and reliable technical support solutions. The user-friendly interface and extensive knowledge base make it easy to find solutions to any problem. The customer service team is also very helpful and knowledgeable. The only downside is that the response times can be slow. Overall, I highly recommend GoTo Resolve.

Pros:

GoTo Resolve has been a great asset for me when it comes to solving all my technical issues. The platform is user friendly and has an extensive knowledge base that makes it easy to find solutions to any problem. The customer service team is also very reliable and helpful. I highly recommend GoTo Resolve for anyone who needs a comprehensive and reliable technical support solution.

Cons:

The one downside of GoTo Resolve is that the customer service team can be slow to respond to inquiries. This can be frustrating, especially if you need an immediate solution. That said, the team is generally very helpful and knowledgeable, so it is worth the wait.

We have been using GoToAssist for many years.

Comments: Provides a tool to support customers remotely and transfer large files directly between users.

Pros:

File transfer, remote control and access are good features. Remote reboot feature also good. Unattended support is also a great feature if you plan to do remote support.

Cons:

Connecting remotely to computers that you have previously connected to either requires updates or uninstalling previous version through Control Panel. Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.

One of the Best helpdesk solution

Comments: It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc. Which improves productivity and reduces workload.

Pros:

It provides ticketing system along with remote support features which helps to resolve tickets quickly.Admin can chat, take remote access of any system to resolve issue for respective ticket efficiently.

Cons:

I think it is one of the best solution to raise and resolve ticket by taking remote access of system which helps to track tickets more efficiently. So nothing to dislike from my side.

Best remote support app

Comments: We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.

Pros:

I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome

Cons:

The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome

GotoAssist makes our job a lot better and convenient

Comments: Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on clients computer. App has also a lot of features that greatly benefits us

Pros:

This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices

Cons:

Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout.

Alternatives Considered: TeamViewer

Reasons for Switching to GoTo Resolve: GotoAssist is a lot cheap with great features including multiple remoting, file transfer etc.

Romote access software by GoTo

Pros:

GoTo Resolve the work software that we rely most heavily upon. Naturally, we employ it to provide on-demand customer support. However, we also rely on it to remotely access a computer or a server when it has to be used without surveillance.

Cons:

Updating or uninstalling the previous version using the Control Panel is required before re-establishing a remote connection to a previously linked device. Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look into other remote support software.

Would recommend for regular remote support

Pros:

Remote support works well, good tools for setting up support sessions, plenty of logging options.

Cons:

It's a bit more expensive than some other comparable solutions I've used but it's worth the money for longer term users.

Alternatives Considered: Zoho Assist

Reasons for Switching to GoTo Resolve: I didn't know about Zoho Assist at the time, I also wanted something a bit more heavy duty

Great Supporting tool via remote

Comments: Ability to transfers files, record sessions, connect more than one end-user, chat option to take notes for the issues and much more

Pros:

Go to Assist offers a wide variety of feature, First; with unlimited live end-user support- with one click i am able to convert a phone session with a customer into an online support session. Secondly, Session Reporting where i am able to jot down notes during the session, track my time spent, and more importantly record my session and download them for archiving and training purposes. Third, I am able to transfer files securely to my customer's pc and diagnose the issue. Fourth, GoToAssist has a dynamic remote support, where it enables multi-sessions for up to eight customers at a single time, transfer, files and reboot/reconnect if need be. Last but not Least, GoToAssist offers a trail version for users who want to test the software.

Cons:

The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email.

"Best remote eccess platform"

Comments: Best for remote eccess easy to use and install.

Pros:

This tool can be done so many tasks in no time. Very helpful tool for buisnesses. It has very good remote eccess. Easy to use easy to install.

Cons:

Everything great very helpful but little pricey.

Remote Assistance Tool with the most features

Comments: Remote sessions have been crucial for us as an IT team. I typically like to use GoToAssist over other options I have available because most of the time it just works great. On the times that I try to use another product, as often as not, I end up telling the user to hold on while I switch the session over to GoToAssist. It's been extremely valuable during the pandemic when all of the end-user help I do is remote.

Pros:

Whether during normal times or pandemic times, our IT department has to do a lot of remote sessions to help our end users. I've used a number of other products for this but GoToAssist has the most features and consistently works the best. The fact that you can easily hop on with someone that has the agent installed or direct them to a site to download it if they don't is great. The fact that you can work with a user and the session will almost always stay connected, even if the machine is rebooted, is crucial when you're working in an IT capacity. There are very few limitations when it comes to being able to control everything whereas many other products won't let you control many of the system components of Windows. I also love features like changing between multiple screens the user may have and file transferring.

Cons:

The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes. Recently there have been some issues with devices duplicating in the console for seemingly no reason.

GoTo the Rescue!

Comments: It makes remote access and support so easy, that it really comes down to being the most important software in my business. Without RescueAssist, I wouldn't be able to do my job sufficiently, and this just makes it that much easier.

Pros:

The ease of use it what truly makes this a must have software for any remote support. Being able to have a single exe file to load on the fly, provide a session code and then have full remote control for support is what keeps my customers happy. Without a reliable, easy to use software like RescueAssist, I wouldn't have a job.

Cons:

With the newest OSX, unfortunately the user has to go into their security preferences and allow control of their computer. By default this is disabled so the first time the user will have to unlock the security settings and enable it.

This software is the best

Comments: Best software in the IT world and there is no day I don't used this software to connect with a client
one of the best tools any tech can have in the IT support arsenal ..

Pros:

really easy to used you just login and you are ready to used it and its so easy that you have way to connect with clients if you work with IT like I do you can email links for clients to connect or you simply provide them the website and the code for clients to connect with you... I cannot live without this software on the IT world.

Cons:

No cons at all the software is self explanatory and they have well documented steps on the software on how to used it really really easy to used and no tech should live with out it.

IT Tools made easy with GoToAssist

Comments: GoToAssist is a solid product. It can't get any easier when remotely providing support. Being a user for 2 years, I sometimes take for granted how much easier it's gotten. We use to use VNC, Teamviewer and Join.me, however, started having issues when a product marked as Free then was no longer free, or how another product is just not safe to have in your network. With GoToAssist you get the ease of use for both the person providing support and the person receiving support. Although it's not free if you are a Non-Profit there are ways to significantly reduce the price by half on a yearly subscription.

Pros:

Ease of Use Intuitive Offers other built-in tools

Cons:

Retail Price a little high compared to other free products

Excellent Software

Comments: Great program. Would recommend to other companies looking for remote assistance software.

Pros:

We use GoToAssist everyday for remote support to our branch offices all over the United States. It works great for us. The ability to remote into any machine we need to and control, monitor or install software/updates makes this software a life saver.

Cons:

Better support for mobile devices. We use a lot of iPads out in the field and would love to be able to remote in and grab information or troubleshoot issues for the non technical sales reps.

Lifesaver when you are out of the office

Pros:

I am the only IT guy in a company of about 50 users and this is a lifesaver when I am out of the office or across the campus. Setup the unattended and you can also do updates on single machines remotely.

Cons:

Sometimes the unattended function shows offline and you have to try for a while to get it on. Most of the time it comes on, but sometimes it will not.

We use this for 35 users and we love it. It looks a bit outdated but works well.

Pros:

I love being able to add unattended access to all the computers within our organization. It saves us a lot of travel time being able to remote into a machine and fix an issue versus traveling onsite to do a basic repair.

Cons:

I use the Mac version mostly and it is lagging far behind the look and feel of the Windows version. They should absolutely upgrade it.

Remote software for anyone

Comments: RescueAssist is easy to use and do the job. If the Mac part will be automated again it will be one of the greatest tools on the market.

Pros:

It is easy to apply to machines and use. The unattended installer is a must for pretty much anyone in our department. Just click and go. I have the option to remote to clients and show them what ever they need with a access key, email or the unattended installer. Plenty of options. The chat function is pretty nice and all the other features are working fine.

Cons:

We have some issues with mac computers. You need to enable the software in security settings etc. The automation you have in Windows do unfortunately not copy into Mac. That's the only thing I can put a finger on besides the support that is very limited if you do not have a direct contact.

Always on remote access!

Comments: Not having to go into the office is great!

Pros:

It allows me to work from home doing my IT responsibilities and to interact with employees needing assistance.

Cons:

The ability to blank the screen but that's a Windows issue.

GoToAssist convenient for connecting to users, and servers.

Pros:

I've used this product working at many companies. It's a quick time-saving way to connect to customers computers and resolve issues quickly. You can have a list of customers if you need to reconnect or use only a one-time connection with no saved option to reconnect. I can take care of more issues using this tool than any other remote connection tool. I like the one time use of the product or saving connections to use in the future.

Cons:

Pricing is what I like least about GoToAssist. That is the only thing I like least about this product. Everything else about this product works great and I've never had problems or confusion from customers connecting to the product.

University of Miami - IT MGR - Athletics

Comments: It easy to use if offer a website for users to connect easily, your can also email links and a key. I use this daily and have never had and issue. Besides supporting others, I have my computers setup for easy Unattend remote accsess.

Pros:

You can be up and running in less than 5 mins. You can setup unattend remote support to rub as a service.

Cons:

I've been using for about 2 years and haven't found any cons.

Very useful software. Limited on MacOS

Comments: Once a session is established it is easy to provide technical support with almost no lag in the process. On MacOS, it is a little limited because it does not have annotation /drawing features or the ability to Restart as Admin to perform certain commands. Besides that, the software is simple, easy to use and fast.

Pros:

It allows you to give clients fast technical support with little to no delays in the process.

Cons:

Clients that are not tech-savvy find it difficult to join a session.

Easy Unattended Sessions for Remote Support

Pros:

Using unattended sessions is very easy, and has most features that we need while accessing a client system remotely.

Cons:

Setting up unattended sessions is difficult for some end users, due to the way they access the system we need access to.

One of the most user-friendly remote desktop platforms I've encountered.

Pros:

- It is very easy to setup and configure across our entire company. - Simple interface allows for quick and easy connection to remote computers. This is very handy when we have a team member in the field with a problem that we need to troubleshoot.

Cons:

- It's pricey, their subscription model definitely works for larger companies, unfortunately this doesn't work as a viable solution long term for us. - I've noticed that once when I updated the software, it didn't take and caused a bug that forced me to uninstall and reinstall the program.

My favorite enterprise remote support app!

Pros:

+ Set-and-forget - install for managed IT and it's there when you need it. + Auto-updates on client machines + Allows for clients to consent to remote support

Cons:

- Versioning is an issue on some machines - if the client's machine does not update, it can become impossible to connect. This happens most often with clients who "break things" and is not a frequent occurrence.