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Pros:

The pricing is excellent, features are excellent.

Cons:

Clunky user interface (will be updated in Version 2.0 coming in Q3). Onboarding is a bit confusing, but schedule a one-on-one and they’ll guide you through it.

SMS-iT ratings

Average score

Ease of Use
4.3
Customer Service
4.8
Features
4.6
Value for Money
4.7

Likelihood to recommend

8/10

SMS-iT has an overall rating of 4.5 out 5 stars based on 13 user reviews on Capterra.

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Mat K.
Mat K.
Founder in U.S.
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Hands down the best SMS platform out there

5 last month New

Comments: I’ve been text marketing for a decade and this platform is my daily go to now

Pros:

What I like most about this platform is the multitude of features it offers. The ability to create sub users is fantastic and the continued improvements to the ease of use have made me a customer for life.

Cons:

The only thing that would make it better would be shorter tutorials that are more “simple” to follow.

Colleen H.
Colleen H.
CEO in U.S.
Verified LinkedIn User
Media Production, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Omnichannel Marketing That’s AHEAD of Metaverse, NFT Platform, and Blockchain Trends

5 3 weeks ago New

Pros:

I did a 20-minute video overview of the items mentioned below that you can view here. [SENSITIVE CONTENT] Current Pros (notwithstanding the future integrations included on the Roadmap): -Onboarding hour-long Zoom call with the Developer. PRICELESS. -SMS-iT is already registered with the FCC: [SENSITIVE CONTENT] -Unlimited International messaging with Tier 3. No brainer. -Piggybacks for free off the Sim Card of my Android. (I have a $5/month plan on my Android phone…see the video overview for details) [SENSITIVE CONTENT] -AppSumo LTD folks get free SMPP Accounts. -Native Zapier and Pabbly integration -Native integration with Dropbox, Shopify, HubSpot, Mailchimp, Salesforce, Slack, DocuSign, WordPress, and Google Calendar -Multiple Merge Tag options and unlimited Keywords. For example: “Hi, %%Name%%! Have you registered for the seminar, yet? I'll be heading to %%City%% next week and you're close. Reply with the word STRESS and I'll get you signed up!” -Text spinner so your bulk texts don’t get flagged as SPAM -Appointment calendar, confirmation, cancelation, etc… All automated. -Voice broadcast (just make sure when people sign up they know they may get a call, too!) -Unlimited programable Autoresponders -Unlimted Polls with charts and exportable results -Contests with time limits, entry maximums, automated winners, etc… -Q&A SMS Bots -Dynamic Mobile Cou

Cons:

-Clunky user interface (will be updated in Version 2.0 coming in Q3). -Onboarding is a bit confusing, but schedule a one-on-one and they’ll guide you through it. -Ummm…………

André I.
Director in France
Nonprofit Organization Management, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Improvements needed

2 4 weeks ago New

Pros:

Cost of tool and possibility to use your own cell phone to send the SMS

Cons:

Not user friendly. Many features not really connected to each other.

Verified Reviewer
Director in Malaysia
Verified LinkedIn User
Computer & Network Security, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

SMS-iT a powerful way to get new lead.

5 last month New

Pros:

SMS-iT helps us to develop multi-way communications to reach our new customers.

Cons:

I wish SMS-iT can do drip campaigns using SMS as well

SMS-iT Response

last month

Thank you for your kind review. HOW TO START AND COMPLETE AN AUTOMATED DRIP CAMPAIGN. STEPS: 1) Login to your account 2) Click on Smart Tools at the left main navigation panel 3) Click on AutoResponders 4) Click on Actions (The Blue Button at the Top right of the page) 5) Click on Add AutoResponder 6) Select a Group 7) Add a name for your Auto Responder Choose a Message Template or Mobile Splash Page if you already have one created in SMS-iT. 9) Click on the radio button to select sending either SMS or MMS 10) Click on the Pick File (Red Button), if you wish to send a file as a link in your message. 11) Now for the main Drip Campaign settings. Choose either Days or Hours. This is to send your message either number of days or hours after a subscriber joins your Group with a Keyword, or you upload contacts into the list manually, by using our Import Contact feature. Then add the number of days or hours you want, into the "Send After Signup" field. Enter 0 to send immediately 12. Save

Marcelo B.
CEO in Brazil
Education Management, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Best SMS Ever

5 last month New

Comments: The team behing it is fantástic, everything works and the support is great!

Pros:

Everything works. The platform is very advanced with everything you need to send SMS professionally. They have many functionalities that you can use them for many use cases. They update and launch new features very often. The support and the team behind SMS-IT is great.

Cons:

The learning curve is intense and take a bit of time to learn how everything works.

SMS-iT Response

last month

Thank you for your kind review Marcelo. We would strive to only get better, at meeting your needs and wants with more innovative technologies.

Catalin D.
Owner in Romania
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Best tool for sending emails and SMS like a genius!

5 last month New

Comments: Sending emails and sms was a priority for me. But I did not have the tool for it. Now I do and I am extremely happy for this. The tool does even voice broadcasts and even fax, to reach non-updated companies. So this is great news for anyone trying to reach customers.

Pros:

Email and SMS marketing made easy. This is extremely important for me and this tool offers great news for this...because it does a great job .

Cons:

UI was not very intuitive, but was changed recently. Nothing bad to say, I am still learning all the features and I am not using all of them.

Jeremy R.
MARKETING in U.S.
Marketing & Advertising, Self Employed
Used the Software for: Free Trial
Reviewer Source

my review

5 2 weeks ago New

Comments: great

Pros:

its great for newbies to get started easy,

Cons:

all in one dont got to hook other software up

Jason S.
Executive Director in U.S.
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Still a work in progress

4 last month New

Comments: I'm looking forward to improvements to be made in the future and hope to update my review to 5 stars once those happen.

Pros:

The pricing is excellent, features are excellent.

Cons:

Still some bugs to be worked out, support seems overwhelmed, loading time to send messages via SMS chat is very slow currently.

Antra P.
Director of Customer Success in U.S.
Education Management, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Boon to the SMS and Email marketing!

5 last month New

Pros:

Very user friendly software. It is very easy to use. We can easily store contacts and send message to our customers.

Cons:

There is no email templates in which we can do design. I want that in SMS- IT.

Deban V.
Deban V.
CEO in France
Verified LinkedIn User
Consumer Services, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

SMS-IT Great Product !

4 last month New

Comments: I can use their service to send SMS in my own system with code and not only marketing.

Pros:

We can finaly send sms on the decentralized version sms without going to twillo gateway with a simple Android phone.

Cons:

There is lack of UX/UI. They have to work on the appearance of the SAS.

Goma B.
Supervisor in Nepal
Nonprofit Organization Management, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

A Perfect SMS Marketing Solution

4 last week New

Pros:

The SMS-IT tool works really well for sending bulk SMS messages. Setup is simple and straightforward. The cost is also very reasonable! I would definitely recommend this software to others.

Cons:

It is confusing for both new and board users due to the lack of tutorials. In terms of the software itself, it's good, but getting started might be difficult for beginners

Tareq A.
web developer in Palestine
Computer Software, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

SMS-iT is your gate to email and SMS marketing

5 last month New

Comments: It's well functional software and rich email marketing and SMS marketing features

Pros:

It's flexible and make email marketing and SMS marketing very fast and deliverable

Cons:

Make my tasks on email and SMS marketing very fast, deliverable, manageable and accurate

Mónica M.
Ceo in Spain
Marketing & Advertising, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

My first SMS tool

4 2 weeks ago New

Pros:

I think it has a lot of possibilities to improve communication with your customers

Cons:

I think if is you first SMS tool it’s very difficult to understand it.