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About Screeb

We help companies to (re)connect with their customers
to enhance digital experience.

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Pros:

Not Available

Cons:

Not Available

Screeb ratings

Average score

Ease of Use
4.5
Customer Service
4.8
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.6/10

Screeb has an overall rating of 4.5 out 5 stars based on 41 user reviews on Capterra.

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Filter reviews (41)

Pierre Alexis
Pierre Alexis
CEO in France
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Screeb is our PM's best assistant

5.0 last year

Comments: Screeb is very easy to deploy on web and mobile apps, our team has been able to collect key user insights in few hours compared to other solutions where it took us weeks to install.

Pros:

Being able to make decisions quickly using customer feedback.Be user-centric and listen to users, be able to refine surveys using AI to save time. Better understand our product and user usage.

Cons:

Now I don't miss anything with this tool

Screeb Response

12 months ago

That's great feedback Pierre-Alexis ! Thanks so much for being a loyal customer!

Juan Pablo
UX Manager in Spain
Automotive, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

The best NPS survey tool in the market

5.0 2 months ago

Comments: We have been working with this tool for a year and a half to carry out the NPS tracking surveys of all our solutions, and it is really very complete and at the same time very easy to use. From the first moment their attitude has been to help us, to try to make sure that everything is in our best interest and they have even adapted or improved things based on our suggestions. And I must also say that their response time and the time to solve incidents is very fast.

Pros:

It's really easy to use and very complete. I also like the fact that they are continually adding new features.

Cons:

I miss a dashboard with all the data of all my projects that is more detailed and comprehensive at the same time.

Leandro
Product Manager in Brazil
E-Learning, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Expensive and buggy, but promising

3.0 last year

Comments: I was doing product research with screeb. I was surprised with the results. Its surveys have a high response rate, but I've had way too many problems: (1) some surveys didn't show and I had no clue, and I believed it was because I was pasting the copy from Miro and hidden HTML characters were present, (2) the other time I've set a survey and got zero responses, then I got a message from the support almost a month later saying a user property I was tracking (user version) was no longer supported by their SDK and wasn't being show; (3) Android page names were not being displayed correctly until I reached out to support and they updated their SDK; (4) the high-price low-MTU number is makes really expensive to keep fresh and new users. In the end we'll be switching screeb to a transactional email + push notification tool which have in-app message surveys and offers more. It's more expensive, but doesn't have a limit of tracked people, meaning the low-response rate of regular in-app surveys will not be an issue, as we'll reach out more people than screeb.

Pros:

- Chat-like surveys have a high response- AI-based reports (list, paragraph summary, most common themes) are handy- Options to cap survey frequency and recurrency

Cons:

- New company and new product, has lot of little issues- Expensive: they count as MTU (Monthly tracked users). And it's very expensive. If you have 100k MAU, you'd need to pay a lot to track plenty of users — not suitable for Freemium products - OR - you can pay a little more and get a push notification + transactional email tool which has in-app surveys- I've lost the count of times I've reached out to support to say my survey wasn't working (running on Flutter)- Had issues with possible invisible HTML characters that the SDK couldn't process and didn't show to apps

Screeb Response

last year

Hi Leandro, Many thanks for sharing your honest feedback on Screeb, this was so valuable for the team and fix bugs. As you know building technologies on mobile is a challenging and we've released a new mobile SDK which is lighter and more performing. Here are some update : https://changelog.screeb.app/changelogs/2023-08-08-mobile-sdk As per our last separate conversation via email, you know that you can contact me anytime! Thanks again ! Michael - CEO@Screeb

Chiara
Go-to-market Strategy Specialist in Italy
Computer Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool that improved our users understanding

5.0 2 months ago New

Pros:

Screeb is extremely easy to handle: surveys can be set up, launched, edited and monitored in total independence. Plus, they are launched in-product, which is a game-changer in terms of user experience.

Cons:

Some new functionalities are not always immediately applicable to our product. However, the team are always open to feedback and always do their best to fulfill our requests in the shortest amount of time (as much as possible).

Audrey
Co-fondatrice in France
Human Resources, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Review on Screeb product

5.0 3 years ago

Comments: I can finally get feedback from my users, very easily. I made several campaigns . Really love the experience. You should try it !

Pros:

I Love the interface, the fact that it is very intuitive and nice to use. They improve the product very fast and take account of the feedback. I recommend it ! ❤️

Cons:

Nothing to say here, because everytime I think about something to improve, they do it ;)

Screeb Response

3 years ago

Thanks Audrey for your great feedback!

Louay
Principal Product Owner in Egypt
Retail, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Impressive tool! Easy of use, analysis and implementation!

5.0 last year

Pros:

We integrated in 2 days and we were up the third! This is how easy it was. Also, it's very easy to create an NPS survey and launch it in under 5 minutes!

Cons:

I think the segmentation could be enhanced a little better in terms of deeper filtering and then linking them to the reports. It's good, but I think there is more.

Screeb Response

12 months ago

Many Thanks for your support and feedback!

Chloé
Product Manager in France
Legal Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

The easiest way to survey

4.0 3 years ago

Comments: Very good one ! They helped us each time we needed help, they even look for integration with GTM because we wanted to. They have great ideas ! And they give visibility to their users.

Pros:

Very easy to configure ! The design is sober and cool. Screeb iterates very often and work hard to improve his products. Great availability of the team in case of problem.

Cons:

The data analytics are not perfect so far : recent improvements help us to better understand user behavior anyway !

Screeb Response

3 years ago

Thanks Chloé for your great feedback!

Ghislain
Director in Luxembourg
Human Resources, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Best customer/user Feedback tool that helps taking right decisions

5.0 3 years ago

Comments: Very good experience so far with Screeb, it helps us to plan and collect feedback from our users, you can also target a group of users and have different surveys running at the same, so best for deep analysis about your audience. It helped us to correct any internal issues, prioritized the Dev features of our product, overall it saved us time and cut indefinite internal discussion on what we need to focus on.

Pros:

Ease of use User friendly Easy to implement Easy to configure

Cons:

Cannot invite team mates but I believe it will be fixed in the coming months

Screeb Response

3 years ago

Thanks for your feedback ! Glad to see that Screeb adds value to your teams and your customers.

Benjamin
PMM in France
Accounting Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great NPS & Survey tool !

4.0 3 months ago

Comments: Overall satisfied, at the company level as well

Pros:

Really easy to plug & manipulate for NPS & Product survey!

Cons:

Log in is not obvious, had to manage where to begin (and log from pro account)

Screeb Response

2 months ago

Thanks Benjamin for your valuable feedback and glad to see the impact for you as a Product Marketing Manager!

Ina
CRM in Germany
Media Production, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Absolut best tool

5.0 last month New

Comments: very good, interfaces to Zendesk and Amplitude makes the usage best in class

Pros:

Easy to use! This makes work fun! The AI functions are very good

Cons:

Would like to see longer surveys as we like to do these from time to time

Muriel
IT Informatique in France
Insurance Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Super outil Français de collecte de feedback

5.0 last year

Pros:

Une solution parfaite clé en main pour lancer des questionnaires directement dans son application et collecter des feedback rapidement, utile pour mes projets de User Research et pouvoir mesurer des indicateurs clés dans les parcours clients

Cons:

J'attends une amélioration sur les surveys URL

Screeb Response

12 months ago

Thanks Muriel for your review and you can count on us to improve the url survey, we'll keep you posted soon !

Alexandre
Head of Design in France
Computer Software, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Une super solution pour analyser l'expérience client

5.0 4 months ago

Pros:

La simplicité d'utilisation, à la fois ludique et performant. Il est simple de mettre en place un sondage et d'analyser la data derrière.

Cons:

C'est un logiciel assez nouveau donc pas encore ultra stable, mais la réactivité des équipes est super.

Screeb Response

4 months ago

Thanks a lot Alexandre for your feedback!

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent outil !

5.0 11 months ago

Pros:

La plateforme Screeb nous a aidé à mieux comprendre la perception de nos offres produits grâce des questionnaires bien intégrées dans notre site ecommerce, nous avons pu ainsi comprendre les attentes de nos clients pour améliorer nos offres et augmenter les taux de conversion La plateforme s'est déployée en quelques minutes sur notre site avec un tag javascript. J'ai été agréablement surpris par l'engagement de nos clients avec les questionnaires, les taux de réponse sont clairement au dessus de la moyenne que nous avons pu avoir avec d'autres outils, Screeb permet de bien personnaliser et contextualiser les questions tout en respectant la charte graphique de notre site.

Cons:

Très honnêtement rien de vraiment significatif

Screeb Response

11 months ago

Thanks so much for the feedback!

Gary
Product Owner in France
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Un outil de sondage innovant, facile d'accès et Français ! Une equipe humaine et engagée !

5.0 last year

Pros:

L'équipe de Screeb avant tout, sans quoi l'outil n'existerait pas et n'évoluerait pas. Le fait d'avoir une interface de sondage qui soit personnalisable avec un aspect conversationnel donne vraiment le ++ par rapport à la concurrence qui est encore très oldschool sur ma façon de présenter les questions. Cela se ressent sur l'engagement, et c'est ce qu'on attend d'un outil de sondage avant tout, c'est d'avoir des reponses à nos questions et Screeb le fait bien ! Très bien même.

Cons:

Je n'en ai pas encore trouvés par rapport à pes besoins.

Screeb Response

12 months ago

Thanks so much Gary for this great review ! Happy to see the impact of Screeb in your team !

Julien
CTO in France
Hospitality, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Super outil de sondage !

5.0 6 months ago

Pros:

Nous avons implémenté deux formulaires via Screeb afin de pouvoir récolter facilement des retours utilisateurs, très facile à mettre en place et plus stylé que Google Form

Cons:

Aucun pour l'instant, nous sommes pleinement satisfait

Lénaïg
Product Marketing Manager in France
Computer Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Outil très simple mais complet

5.0 3 months ago

Comments: Très heureuse d'être utilisatrice, j'ai envie de mettre plein de mesure en place et de monter en compétences !

Pros:

Simple à prendre en main pour une marketeuse qui n'a jamais fait de produit avant sa prise de fonction. Et pourtant très complet, je ne suis pas frustrée. Au contraire, c'est régulièrement amélioré et il y a de nombreuses nouveautés. + CSM au top !

Cons:

Peut-être l'impossibilité de créer des listes en fonction de certains critères, j'aimerai plus de segmentation et d'automatismes.

Screeb Response

2 months ago

Merci Lénaïg pour votre retour! L'équipe Screeb se tient à votre disposition pour vous guider sur la plateforme pour vos missions de Product Marketing Manager!

Émilien
Product Manager in France
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Screeb, le game changer du product discovery

5.0 2 years ago

Comments: Après avoir testé plusieurs moyens de collecter les retours de nos utilisateurs, screeb s'est avéré le moyen le plus efficace pour mieux connaitre nos utilisateurs.

Pros:

Pouvoir réaliser des enquêtes sur un segment précis d'utilisateur nous permet d'avoir des retours de qualités, c'est un véritable game changer !

Cons:

Le fait que l'on ne puisse pas exclure certaines données du dashboard (notamment les adresses persos / de test) rend le dashboard moins fiable.Le fait de pouvoir customiser le widget de chat serait top également !

Screeb Response

last year

Thanks Emilien for sharing your feedback, we've made a major update on advanced customization for the survey ! Check this out !

Louis
Product Designer in France
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Retour sur l'utilisation de Screeb

4.0 4 months ago

Pros:

Faciliter de création d'enquêtes et diversité du type. Réactivité du support

Cons:

Arborescence ne facilite pas toujours la compréhension de où est affichée notre enquête et son statut exact

Screeb Response

2 months ago

Merci beaucoup Louis pour votre feedback! N'hésitez pas à contacter l'équipe Screeb pour vous aider sur la création et gestions de vos questionnaires.

Yasmine
CSM in France
Human Resources, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Outil au top, tant au niveau des fonctionnalités que de l'accompagnement et des ressources

5.0 last year

Comments: Screeb nous a permis d'être plus proche de certains clietns, de leur donner plus de liberté de parole. C'est ce que nous recherchions.

Pros:

La mise en place d'enquête via Screeb a été très facile. La prise en main est facilitée par de nombreuses ressources bien construites et des contacts réguliers avec l'équipe Screeb. Nos clients ont été réceptifs à la démarche d'enquête et nous avons récolté de précieux éléments.

Cons:

Cela demande un peu de temps au début mais c'est tout à fait normal quand on met en place un nouvel outil.

Screeb Response

12 months ago

Thanks Yasmine for your feedback ! Glad to see the impact of Screeb in your team !

pierre
chef de projet in France
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

retour sur le déploiement et le début d utilisation de screeb

4.0 3 months ago

Comments: l'équipe est satisfaite et le produit correspond à nos attentes, la coordination avec screeb a été bonne

Pros:

le dashboard analytics est facile à lire

Cons:

la complexité du produit, long a prendre en main et le cout

Screeb Response

2 months ago

Thanks Pierre for your feedback! We are lucky to have you to help improve Screeb everyday! Feel free to contact us so we can better guide and assist you and your team!

Amandine
Product Manager in France
Individual & Family Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Notre utilisation de Screeb

5.0 3 months ago

Pros:

- La réactivité du support - La réactivité des équipes produit / CSM - Évolution constante de l'application

Cons:

- Encore en cours de développement sur certaines fonctionnalités (adoption etc.) mais rien de bien grave pour notre utilisation !

Screeb Response

2 months ago

Merci Amandine pour votre feedback! L'équipe Screeb vous remercie et se tient à votre disposition si besoin d'aide!

Anna
Head of Product design in France
Printing, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

feedback sur le mois de test screeb

2.0 6 months ago

Pros:

- l'outil : sondages, recrutement client... - formule illimité pour apprendre en continue - la personnalisation des types de sondages (design, étapes...)

Cons:

- l'implémentation non solide / abouti à ce jour chez nous - les différents touch points (tchat, mail..) - le manque de documentation s ur le produit

Anton
Product Designer in Italy
Packaging & Containers, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Un outil complet et simple à la fois

5.0 6 months ago

Pros:

La mise en place de tracking ou question via screeb sur le site est ultra simple et l'analyse l'est encore plus. L'usage de l'IA est une excellente idée. On peut voir en un clin d'oeil les tendances qui se dégage des retours utilisateurs.

Cons:

Ce que j'ai le moins apprecié c'est le fait que Screeb dans l'analyse avec l'IA ne remonte pas les pain points niche, c'est à dire les faibles retours liés à un sujet spécifique. Hors, ce qui est intéressant avec un logiciel comme Screeb c'est de pouvoir également prévenir des problèmes qu'on ne remarque pas.

Cédric
Head of Design in Denmark
Information Technology & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Simple et une aide précieuse à la décision

4.0 last year

Comments: C'est un outil simple et efficace d'aide à la decision produit. Il a besoin de s'étoffer légèrement mais doit garder sa souplesse et simplicité.

Pros:

L'interface est conviviale et il est simple de monter un scénario rapidement. La lecture des résultats est également facilitée. Le support est réactif et disponible.

Cons:

Des petits bugs et une ergonomie améliorable sur certains aspects. La customisation est limitée et la preview web n'est pas à l'image du mobile.

Screeb Response

last year

Thanks Cédric your feedback and glad to have you part of our journey at Screeb! We'll improve those UX/UI bugs and definitely make it better!

Clara
Admin in France
Information Technology & Services, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Outil complet en constante amélioration

4.0 4 months ago

Pros:

Screeb est très facile à prendre en main, l'implémentation se fait rapidement grâce aux intégrations natives. Le support est disponible et très réactif à toutes les demandes plus ou moins techniques. Le fait que ce soit un outil français est aussi très appréciable.

Cons:

La fonctionnalité recording de session qui n'est pas encore disponible