---
description: Learn more about ConnectWise RMM pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ConnectWise RMM Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Remote Monitoring and Management Software](/directory/31715/remote-monitoring-and-management-software/software) > [ConnectWise RMM](/software/1021795/connectwise-rmm)

# ConnectWise RMM

Canonical: https://www.capterra.ca/software/1021795/connectwise-rmm

Page: 1 / 4\
Next: [Next page](https://www.capterra.ca/software/1021795/connectwise-rmm?page=2)

> ConnectWise RMM is a new solution built upon the ConnectWise Platform that combines: out-of-the-box automation with robust automation.
> 
> Verdict: Rated **4.2/5** by 71 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses ConnectWise RMM?

MSP, MSP+, TSP, VAR,
Managed Service Providers, Technology Service Providers, Value Added Resellers (of Technology)

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 71 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support Software | 3.7/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: ConnectWise
- **Location**: Tampa, US
- **Founded**: 1982

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Belgium, Canada, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States

## Features

- Alerts/Notifications
- Backup and Recovery
- Configuration Management
- Dashboard Software
- Event Logs
- IT Asset Tracking
- IT, Server & Network Monitoring Software
- Inventory Management Software
- Issue Management
- Maintenance Scheduling
- Patch Management Software
- Performance Metrics
- Real-Time Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Self Service Portal
- Third-Party Integrations

## Integrations (10 total)

- Acronis Cyber Backup
- Auvik
- BrightGauge
- ConnectWise CPQ
- ConnectWise PSA
- IT Glue
- Ninite Pro
- OpenText Core DNS Protection
- ScreenConnect
- SentinelOne

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Remote Monitoring and Management Software](https://www.capterra.ca/directory/31715/remote-monitoring-and-management-software/software)

## Related Categories

- [Remote Monitoring and Management Software](https://www.capterra.ca/directory/31715/remote-monitoring-and-management-software/software)
- [Network Monitoring Software](https://www.capterra.ca/directory/30019/network-monitoring/software)
- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)
- [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software)
- [Managed Service Providers (MSP) Software](https://www.capterra.ca/directory/30921/msp/software)

## Alternatives

1. [N-central](https://www.capterra.ca/software/13803/n-central) — 4.1/5 (195 reviews)
2. [N-sight RMM](https://www.capterra.ca/software/163344/n-sight) — 4.3/5 (194 reviews)
3. [Cove Data Protection](https://www.capterra.ca/software/163343/backup-and-recovery) — 4.7/5 (217 reviews)
4. [SuperOps](https://www.capterra.ca/software/1017782/superopsai) — 4.6/5 (65 reviews)
5. [Syncro](https://www.capterra.ca/software/207618/syncro) — 4.6/5 (147 reviews)

## Reviews

### "ConnectWise 2 Years Later - Still The Best" — 5.0/5

> **Yurii** | *March 25, 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: - Monitors saved our life more than 1 time. 
- Patching still keeps our system up to date
- Learned about 3rd party apps patching - helps to keep applications up to date
> 
> **Cons**: - They changed interface a few times again and not for the best
- CW is trying to be everything in one app - while some features are good, some are awful.
We couldn't make it work with our network drives. 
- CW support is disappointing most of the time
> 
> With all the cons CW is still one of the best remote access tools I have worked in my life. Cons could be inconvenient but overall I still love this product

-----

### "Ease of use for techs" — 4.0/5

> **Jeremy** | *September 3, 2025* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: As a ticketing system this works great. As a sales management software, it is challenging. Our tech team uses this daily with good success and follow ups are easily handled. I work on the sales/solutions side and so far, this has not been that great of an experience. We use the ticketing for customer requests but aside from that, it doesn't help me in my day to day with organizing clients and setting tasks
> 
> **Cons**: I really don't have anything negative to offer other than the fact that I would like to have a tool in RMM that would help me organize clients and create tasks.
> 
> Up to now, this has been a great tool for our team with good success on ticket generation and monitoring what is going on in a client's environment. We will be continuing to use RMM for a long time to come

-----

### "Game changer tool" — 4.0/5

> **fabien** | *September 12, 2025* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: All the monitoring and scripting options that make managing clients computer way easier and software deployment faster
> 
> **Cons**: Web interface can sometimes be slow to answer.
Automatic disconnection happen fast for a user that is not full time working on it
> 
> The RMM made our client's computers management so easier, advanced remote control with backstage give use a lot of options to work quickly on issue, without necessarily disturbing user. Scripting options made us save a lot of time. We have been able to free a lot of time to our team and make way more

-----

### "Good but could be better" — 4.0/5

> **David** | *August 30, 2025* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: It is pretty intuitive and easy to use 
I like that it auto-reconnects to an agent when it goes offline/loses connection
> 
> **Cons**: Slow connections to agents. Laggy and not updating the screen consistently. Faster using AnyDesk
Agent installs are taking a while to complete (at least 15 minutes and sometimes more)
Alert suspensions do not always work and are also not instantly provisioned
> 
> It's a good product overall. However, if these issues get resolved ,it will become a GREAT product and I will not be looking into other options

-----

### "RMM - Single pane of view" — 4.0/5

> **James** | *September 3, 2025* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: It had a simple, unified platform.  I appreciated having a single pane of glass for all of the important things for my devices.
> 
> **Cons**: Not enough 3rd-party patching software within the tool.  We ultimately need a way to ensure all of our software is patched and up to date.  Many other tools use the winget repository to get tertiary items updated.

-----

Page: 1 / 4\
Next: [Next page](https://www.capterra.ca/software/1021795/connectwise-rmm?page=2)

## Links

- [View on Capterra](https://www.capterra.ca/software/1021795/connectwise-rmm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/239557/ConnectWise-RMM/> |
| en-AE | <https://www.capterra.ae/software/1021795/connectwise-rmm> |
| en-AU | <https://www.capterra.com.au/software/1021795/connectwise-rmm> |
| en-CA | <https://www.capterra.ca/software/1021795/connectwise-rmm> |
| en-GB | <https://www.capterra.co.uk/software/1021795/connectwise-rmm> |
| en-IE | <https://www.capterra.ie/software/1021795/connectwise-rmm> |
| en-IL | <https://www.capterra.co.il/software/1021795/connectwise-rmm> |
| en-IN | <https://www.capterra.in/software/1021795/connectwise-rmm> |
| en-NZ | <https://www.capterra.co.nz/software/1021795/connectwise-rmm> |
| en-SG | <https://www.capterra.com.sg/software/1021795/connectwise-rmm> |
| en-ZA | <https://www.capterra.co.za/software/1021795/connectwise-rmm> |
| fr | <https://www.capterra.fr/software/1021795/connectwise-rmm> |
| fr-BE | <https://fr.capterra.be/software/1021795/connectwise-rmm> |
| fr-CA | <https://fr.capterra.ca/software/1021795/connectwise-rmm> |
| fr-LU | <https://www.capterra.lu/software/1021795/connectwise-rmm> |
| nl | <https://www.capterra.nl/software/1021795/connectwise-rmm> |
| nl-BE | <https://www.capterra.be/software/1021795/connectwise-rmm> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"ConnectWise RMM","description":"ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adopt, interact with, and manage their RMM solution. ConnectWise RMM is built upon the infinitely scalable ConnectWise Platform that combines the best of the both worlds: out-of-the-box automation coupled with the robust automation needed to deliver customized services to your customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5306d52c-69f3-4dbe-8b1f-c05e17ec3835.png","url":"https://www.capterra.ca/software/1021795/connectwise-rmm","@id":"https://www.capterra.ca/software/1021795/connectwise-rmm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":71},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ca/software/1021795/connectwise-rmm#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is ConnectWise RMM?","@type":"Question","acceptedAnswer":{"text":"ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adopt, interact with, and manage their RMM solution. ConnectWise RMM is built upon the infinitely scalable ConnectWise Platform that combines the best of the both worlds: out-of-the-box automation coupled with the robust automation needed to deliver customized services to your customers.","@type":"Answer"}},{"name":"Who Uses ConnectWise RMM?","@type":"Question","acceptedAnswer":{"text":"MSP, MSP+, TSP, VAR,Managed Service Providers, Technology Service Providers, Value Added Resellers (of Technology)","@type":"Answer"}}]},{"@id":"https://www.capterra.ca/software/1021795/connectwise-rmm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Remote Monitoring and Management Software","position":2,"item":"/directory/31715/remote-monitoring-and-management-software/software","@type":"ListItem"},{"name":"ConnectWise RMM","position":3,"item":"/software/1021795/connectwise-rmm","@type":"ListItem"}]}]}
</script>