--- description: Learn more about Amazon Connect pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Amazon Connect Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Amazon Connect](/software/1017140/amazon-connect) # Amazon Connect Canonical: https://www.capterra.ca/software/1017140/amazon-connect Page: 1 / 5\ Next: [Next page](https://www.capterra.ca/software/1017140/amazon-connect?page=2) > Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels. > > Verdict: Rated **4.5/5** by 92 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Amazon Connect? Contact centers, customer service departments, call centers, and customer support operations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 92 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Amazon Web Services - **Location**: Seattle, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact Amazon Web Services for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 205 more ## Features - Automated Responses - Automated Routing - Automatic Call Distribution - Call Center Management - Call Monitoring - Call Recording Software - Call Routing - Call Tracking Software - Callback Scheduling - Caller ID - Campaign Management Software - Contact Management Software - Dashboard Software - IVR - Interaction Tracking - List Management - Natural Language Processing - Predictive Dialer Software - Reporting/Analytics - Voice Mail - Workforce Management Software ## Integrations (42 total) - AWS Lambda - Aceyus - Agaralabs - Amazon Aurora - Amazon DynamoDB - Amazon Lex - Amazon Pinpoint - Amazon Redshift - Apple Business Essentials - Bitext - CXone Mpower - CallMiner Eureka - Centrical - Clinc - Cresta ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software) ## Related Categories - [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software) - [Chatbot Software](https://www.capterra.ca/directory/32448/chatbot/software) - [IVR Software](https://www.capterra.ca/directory/30231/ivr/software) - [Predictive Dialer Software](https://www.capterra.ca/directory/30597/predictive-dialer/software) - [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software) ## Alternatives 1. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (314 reviews) 3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Readymode](https://www.capterra.ca/software/136728/readymode) — 4.6/5 (136 reviews) 5. [Convoso](https://www.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) ## Reviews ### "Amazon connect was great" — 5.0/5 > **Dominik** | *April 8, 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Everything it was so easy and accessible > > **Cons**: Nothing it was great everything went well > > It was great and really easily accessible ----- ### "Good for call centre" — 3.0/5 > **Riana** | *May 10, 2025* | Events Services | Recommendation rating: 6.0/10 > > **Pros**: It is designed very well for a call center. I like how you can record calls for safety purposes and makes it easy to track teammates calls taken, minutes, etc. > > **Cons**: I don’t like how there is a long messages that needs to be played in the beginning. I also think it should be easier to decline a phone call rather than leaving the caller on hold and still ringing > > It has been okay. Very good for call centre but not as great for a direct line for an employee. Makes it hard to decline calls or see a call log ----- ### "Good, customizable service" — 5.0/5 > **Anonymous User** | *March 19, 2026* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: I find it super easy to use and manage. I find it super simple and easy. Super customizable as well. > > **Cons**: How customizable it can be is a bit of a challenge at times. Its very much lego like in how you build everything > > Positive\! I quite enjoy using the software. It is easy to use if you know what your doing and what you need ----- ### "Easiest and most effective communications tool on the market." — 5.0/5 > **Elgiz** | *August 10, 2025* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: The most favorite thing is how easy it is to setup and scale. It is very easy to integrate with the rest of the tools and honestly one stop shop for Customer Agents. > > **Cons**: Although it is one of the best tools in the market, it comes at a cost but most of the times this cost is absolutely worth it. > > Very positive and easy to set up with not much background knowledge and very easy to integrate with rest of the system. ----- ### "Is Amazon Connect Right for You? Pros, Cons, and Key Takeaways" — 5.0/5 > **Andy** | *June 12, 2025* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: Amazon Connect is a scalable, cloud-based contact center platform praised for its easy setup, pay-as-you-go pricing, and seamless integration with other AWS services. I love in particular its flexibility and AI features. It's a great fit for tech-savvy teams who want customization power over a plug-and-play experience. > > **Cons**: I think the biggest frustrations with Amazon Connect center around its steep learning curve, especially when setting up advanced features without AWS expertise. My coworkers and I found the out-of-the-box reporting tools limited and had to rely on custom solutions or third-party add-ons. We also witnessed some occasional call quality issues and a basic user interface that could use more polish. > > Overall, Amazon Connect earns strong marks for its scalability, affordability, and deep integration with AWS tools which makes it a solid choice for tech-forward organizations. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.ca/software/1017140/amazon-connect?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/1017140/amazon-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data