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Average Ratings

  • Overall
    4.7 /5
  • Ease of Use
    5 /5
  • Customer Service Software
    5 /5

About ServiceWise

ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.

Learn more about ServiceWise

Showing 3 reviews

Andrea F.
Senior Support Specialist
Nonprofit Organization Management, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2017-04-11

"ServiceWise is my life"

Comments: I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

Pros: easy tool, support availability

Cons: some versions have too much updates until you get to the next version
missing the mobile version

Vendor Response

by TechExcel on 2017-04-11

We're glad to see how much you enjoy ServiceWise and how it's enabled you to do your job quickly and effectively. We are about to release our mobile app with our new 10.1 version. I'll make sure you get an invite to the webinar for the new release. Regarding the updates, we do offer monthly patch updates but you don't have to apply the update unless you'd like to.

Thanks again!
Brian

  • Reviewer Source 
  • Reviewed on 2017-04-11
Jack C.
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2017-01-11

"This is a very flexible product that allows you to do whatever you want to do"

Comments: This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function

  • Reviewer Source 
  • Reviewed on 2017-01-11
Nathan H.
Project Coordinator
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2018-04-10

"I would receive 'tickets' through the system and then assign these to individuals to complete."

Pros: Easy to input requests. New users can quickly learn how to submit various requests. Also, attaching small files was easy. It can also handle thousands of requests and keeps great records. 10 year old 'tickets' were available in complete detail. Also allows everyone involved in ticket to conversations.

Cons: There is no user input validation so someone can submit blank/incomplete requests. It was also difficult to assign work to more than 1 person at a time, so if two departments had to do the work, only 1 was assigned so that can create frustration.

  • Reviewer Source 
  • Reviewed on 2018-04-10