--- description: Learn more about DoorDash for Merchants pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: DoorDash for Merchants Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Online Ordering Systems](/directory/32698/online-ordering/software) > [DoorDash for Merchants](/software/1012321/doordash) # DoorDash for Merchants Canonical: https://www.capterra.ca/software/1012321/doordash Page: 1 / 9\ Next: [Next page](https://www.capterra.ca/software/1012321/doordash?page=2) > DoorDash's food delivery platform helps restaurants expand reach, boost sales, access financing, and streamline operations. > > Verdict: Rated **4.1/5** by 188 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses DoorDash for Merchants? United States ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 188 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: DoorDash ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Contact DoorDash for more information on pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Australia, Canada, New Zealand, United States ## Features - Delivery Tracking - Mobile Access - Online Ordering - Online Payments - Order Management Software - Reporting/Analytics - Restaurant POS Software ## Support Options - FAQs/Forum - Phone Support ## Category - [Online Ordering Systems](https://www.capterra.ca/directory/32698/online-ordering/software) ## Related Categories - [Online Ordering Systems](https://www.capterra.ca/directory/32698/online-ordering/software) - [Food Delivery Software](https://www.capterra.ca/directory/30861/food-delivery/software) ## Alternatives 1. [Restroworks Cloud Kitchen Management Software](https://www.capterra.ca/software/1052968/restroworks-cloud-kitchen-management-software) — 4.9/5 (79 reviews) 2. [GrubHub](https://www.capterra.ca/software/210141/grubhub) — 4.3/5 (131 reviews) 3. [Owner.com](https://www.capterra.ca/software/1039701/owner) — 4.7/5 (96 reviews) 4. [Instacart](https://www.capterra.ca/software/1012726/instacart) — 4.0/5 (47 reviews) 5. [StoreKit](https://www.capterra.ca/software/203009/sk-takeaway) — 4.9/5 (107 reviews) ## Reviews ### "Wrong Product Dilivery" — 1.0/5 > **king** | *January 13, 2025* | Commercial Real Estate Software | Recommendation rating: 0.0/10 > > **Pros**: They like to take payment immediately. Not coming to take the wrong product. > > **Cons**: Without asking, they substituted my order, and now they are not sending anyone to return my order > > Stupid. They should ask to substitute the product or cancel my order. ----- ### "Can Improve their service" — 4.0/5 > **Afsheen** | *December 12, 2024* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: Their home delivery services and mostly they are on time. Also cost effective > > **Cons**: They delivered food on a wrong address and it was son's birthday > > Overall it's nice once we need food item urgently, we were new in Canada, we don't have car yet and they delivered it on time ----- ### "Order never delivered" — 1.0/5 > **Denise** | *March 4, 2025* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: In this case, nothing. I can't believe they left everyone with no dinner. > > **Cons**: Cancelling an order after an hour of waiting and 2 updates delaying the time. > > Horrible. We had 5 children and 3 adults waiting for Taco Bell. After a full hour of waiting, they sent a notification saying it was cancelled. No other information\! ----- ### "Horrible app" — 1.0/5 > **Gyanpreet** | *March 30, 2025* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Nothing good about the app. They are good for nothing > > **Cons**: Irresponsible and unprofessional. They don’t take action on the mistakes done by the dasher. > > They are totally irresponsible. The dasher provided me with incomplete order, rotten tomatoes and wrong and expensive substitution of items and when I reached doordash support, they said that they cannot do anything about it nor they can provide me with a compensation. Totally irresponsible, unprofessional and unacceptable behaviour. Deleting this app forever and cancelling their membership. Don’t download this app. Its a scam. ----- ### "Don't use them" — 1.0/5 > **Chelsey** | *September 8, 2025* | Food & Beverages | Recommendation rating: 0.0/10 > > **Pros**: Nothing.awful dashers who don't care about deliveries and just abandon orders. They don't hold anyone accountable. > > **Cons**: Dashers abandon orders and you never get your delivery. Customer service is horrible. Supposed to deliver 2 hrs before and never came and then tried to go to a store after they closed to pick up the order. Ridiculous ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.ca/software/1012321/doordash?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/1012321/doordash) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | nl | | | nl-BE | | ----- ## Structured Data