eMaint CMMS Reviews

eMaint at HDK

Comments: eMaint has proven to be an invaluable tool for maintenance management and for providing reliability to equipment.

Pros:

Ease of use and functionality to provide management to maintenance.

Cons:

Customization process and data entry can be time and labor intensive.

Experinces both Good & Bad

Comments: The implementation was underwhelming. I had to figure out the majority of the form design on my own by watching videos. I didn't have the greatest interactions with our implementation specialist and I was frustrated by the lack of response from our initial customer success manager. I have had good and bad experiences with eMaint support. I have reached out with issues with a number of the forms we use and was told that certain alterations and customizations weren't possible, so I have adapted to do more stuff manually than I had to in our pervious software. The format of the WO print out is bad, especially the checklist section. There was a significant cost difference between our previous software and eMaint and at this point I am not sure if the cost difference is justified.

Pros:

The interface is nice and it's easy to navigate. I enjoy eMaint university and all the webinars. I like the ability to alter certain forms. I love the interactive map tool.

Cons:

I don't like layout of the WO print out or PO forms. Its very difficult to get help customizing any of these forms. I am unable to print photos with WO unless the are in PDF form. It is very difficult to track component failure. I would like a history of components changed on a machine, but I don't know if this is possible. I wish it was possible to respond to a WO request through eMaint to ask more questions. I also would like a means of editing photos within eMaint.

Alternatives Considered: IBM Maximo Application Suite

Switched From: MPulse

Reasons for Switching to eMaint CMMS: Head of operations has previous experience with software

our experience with EMaint

Comments: Search options are great. But for a fast-paced and international service company, they were not able to deliver everything they promised.

Pros:

It does have major sorting features, which were not available with our previous software. We are a service/repair company needing to consolidate to a single software to handle work order mgmt, asset mgmt, inventory mgmt, purchasing mgmt, etc. Being able to quickly sort and locate an item is a major plus.

Cons:

We were hurried through the implementation process, and other than the initial call and giving you a few days, there was little or scattered help and customizing the software. After purchasing the software and implementation, they essentially tell you to watch some videos and have fun setting it up yourself. We have had the software for over a year and are still not able to fully utilize it for our company. We still having to use our previous software while crippling along trying to get some use out of this software and the mobile app, while still trying to get main features set up and fine-tuning others. Not that we haven't had any assistance at all. But it's back-and-forth emails that sometimes get answered and sometimes do not, and a lot of them not understanding your requests, and sometimes situations never getting handled at all. If you are looking for a company that will work to make sure your software is functioning to your liking, this is sadly not it.

eMaint Rated one of the Top CMMS for a Reason

Comments: We moved to eMaint when our last CMMS corrupted data and the vendor wouldn't help get it fixed without thousands of dollars of support time. We transitioned to eMaint within just a couple of weeks from first contact to implementation.

Pros:

Easy to use and configure. Implementation team is awesome in getting us up and running. Support team is always there, always polite, and always takes care of our questions. Even if I do something to mess something up, they patiently help me correct it. Within just a few weeks new employees become proficient.

Cons:

There are some things we would like to see - like the ability to mass delete records, open work orders on multiple assets at once.

A CMMS that is designed for Maintenance Teams!

Comments: We meet all requirement and even started creating training videos in PowerPoint and then embed them in out dashboard for all to view, we can even track who reviews these videos!

Pros:

eMaint is the most versatile maintenance software I have used! I have been in Maintenance for 40+ years, and eMaint CMMS is great! Work Order management where the Trades and Crafts people document their labor hours, parts used, repair comments, track MTBF, MTTR, and safety tracking! This also includes a inventory parts, document storage, easy to write work request and work orders to be directed to the correct Trade group as needed. I also can tell you that our Auditors rated this process as "Best in Class" !! Meets all requirements plus some!

Cons:

At this time, I can think of one issue that needed resolved!

Alternatives Considered: SAP Concur

Reasons for Choosing eMaint CMMS: That system did not meet the required standard.

Reasons for Switching to eMaint CMMS: I used SAP in the past and during the eMaint trials it wasn't long before I realized eMaint was for us! Now were rolling this out globally!

First time eMAINT user, nice admin capabilities.

Comments: Customer service is fantastic. Software is fairly easy to navigate, add parts, assets, and work orders. Working with the support staff has also allowed me to hide fields in the background that are required for some of my reports.

Pros:

Ease of entering data; parts, assets, work orders etc. The reporting structure is very versatile with full customisation reporting available.

Cons:

The mobile view is where I'd like to see improvements. This software was implemented at our plant for the use of production and maintenance personal. The lack of customization for what each technician can see is disappointing. It would be nice to be able to alter the columns in mobile view for the mechanics. The other function I wished eMAINT had would be a way to record multiple readings for performing calibrations that would show percent of error with an automatic pass/fail.

Alternatives Considered: Hippo CMMS and UpKeep

Reasons for Choosing eMaint CMMS: MP2 was an extremely old system that reminded me of DOS. Simple software but did not have the functionality needed for equipment life cycle tracking.

Reasons for Switching to eMaint CMMS: Functionality, ease of use for the front line workers and mechanics. Has capabilities to tie in with equipment which we plan on using in the future.

Great Experience thus far

Comments: Thus far, my experience has been great. My implementation specialists (I had to switch during my implementation period) did their best to fully describe things to me and try to assist in set up.
Due to time constraints, I have still not been able to fully get all my information on the system, but when I run into problems, my CSM is quick to help me out. Anytime I have had to call Support, they have taken care of my issue the same day (if not within the hour) - The support is invaluable!

Pros:

That the basic software covers a lot of my needs, but is also customizable to my needs that are not already built in.

Cons:

I get intimated by some of the steps it takes to manage the forms.

Alternatives Considered: Hippo CMMS, MicroMain and MAPCON

Reasons for Choosing eMaint CMMS: Old system, out of date - was not very customizable.

Reasons for Switching to eMaint CMMS: I thought it was more user friendly, I liked the way I could maneuver between screens without too much clicking - Most importantly, the service sold me - I could contact a human person if I had a question. I like the idea of emaint, so that I could continue to learn about the program, and In addition, the customer support beyond our implementation was big for me.

The best CMMS system I’ve used

Comments: eMaint was the best choice for our facility My experience has been outstanding

Pros:

Easy to use. Having the ability to design my own work order to track the data that works best for our business

Cons:

Charrs in x4 are not very robust looking at move to x5 to solve this problem. There is nothing I dislike about eMaint

Alternatives Considered: SAP Concur

Reasons for Switching to eMaint CMMS: I purchased eMaint 14 years and it was the cost and ability to design my own forms

inventory tracking system

Comments: system requirements were hard to understand at first

Pros:

help desk assistant was very helpoful in explaining process to get the results i needed to understand what was needed (input) t get the program to give me results

Cons:

non trasfer of histor having to pick a default vendor

EMaint CMMS is really good

Comments: I have implemented eMaint at 2 different companies. They have really good people that work there and they go out of the way to help you.

Pros:

Ability to configure the system to need many different needs

Cons:

Basic report writer lacking. Mobile app need improvement.

Emaint CMMS review

Comments: The commitment to a thorough and conscientious data input is key. The more effort put into that, the more you'll get out of it later. We are a fast growing company, so this process is ongoing. Because of our growth, we are moving equipment and re-setting up cells and department. To have all the information on each asset readily available makes those moves so much easier to plan for . It is also essential for planning annual budgets. to see what it cost to operate individual assets in the past makes it easy to plan on when we might want to replace them. The flexibility of eMaint has been a great tool for us.

Pros:

As an administrator I appreciate the flexibility with customizing the program to my needs and the ability to continue making changes and tweeks as our needs change. We have been using eMaint for 10 plus years know and the ability and depth that we can review our assets is just wonderful. You can even see our learning curve as to what data is important and relevant has changed over time. Garbage in Garbage is still relevant, so you should spend a lot of time understanding what you want to get out of any CMMS program so you know what you want to capture. Thoroughly entering all data about each asset pay reward later also. Voltages, amperage, location, Motor nameplates as well as spare parts is all a big part of set up and take a fair amount of time, but pay dividends down the road.

Cons:

It is disappointing that eMaint cannot be integrated with our Infor XA program. Company purchases go through one program and do not update eMaint the way it could unless everything is re-entered a second time. Who has time or resources for that? Consequently our spare parts program does not run as smoothly as we would like.

Comments: Cardinal CG, Buford Georgia is one of 28 Cardinal Glass facilities manufacturing residential glass products. Upon my joining the Buford plant, the company had not made a profit in five years. The company lacked organization and was not producing product in an efficient manner. Our facility is unique to the other Cardinal plants, because we have two separate manufacturing processes running as separate cost centers. Because of the structure of the company, each cost center has separate support staff (i.e. maintenance, engineering and management). In October 2008, I joined the Cardinal CG Buford location. As Tempering Maintenance Manager, I was challenged with turning the Tempering production side of the operation around. There was no CMMS system in place and no one was tracking the machine downtime. Safety was out of control; there were three accidents in my department in the first two weeks of my accepting the position. Vibration analysis reports were not being reviewed and costly failures were frequent. The department had a shift log book, but the data was not in a format that could easily be put into a database. The Coating Maintenance department was using MP2 for their data collection. In an effort to get a CMMS up and running quickly, I acquired an additional license and began to enter data. After a week or two, I attempted retrieve some of the data in MP2, but the reporting feature had not been installed. I then contacted the CMMS vendor (Mp2) to inquire about reporting my data in the format needed.

After several conversations relating to the reporting within the CMMS, I was told that they could not provide the report that my boss had requested. I offered to purchase the reporting module, but no one attempted to follow up with my request. This is how the search for a new system began. Because my background and interest was in CMMS programs, I began my search on the Internet. I had followed various CMMS over the years, and realized that an investment in a CMMS program could be very costly. As I searched, indicators were leading me toward a cloud-based system.

The criteria for the CMMS was (1) support had to be readily available on all shifts and (2)the cost of implementation had to be low. One of my concerns was transferring the data from MP2 to the new database. Time to implement was critical also. I had to drive the downtime down. My selection came down to E-Maint X3 . The product demo offered online provided all of the initial answers to the questions that would come forth during a selection process for a CMMS. Because it is a subscription-based system, the cost to implement is very low. The implementation of EMaint was simple and very fast. I had total control of the implementation process. The transfer of the data files went without a hitch. I cannot begin to express how well the transition went. One of the greatest strengths of E-Maint is the administrator can change any of the field names or report formats. Unlike other programs where there is a fee each time you make a change to the program, E-Maint allows you to format your database to suit your industry. E-Maint is not just another canned product that you take as-is. Of course when you mention a web based program, management initially will push back because they do not want employees to access the Web. I suggested to E-Maint that they setup an email address for work requests to dump into and then pull the data to a work request form. This has proven to be the answer to get around issues with accessing the Internet. E-Maint provides all of the security levels needed to prevent just anyone from accessing your data. Because of the ability to send request via email, all requests dump to my iPhone and I have put an iPhone on the department golf cart for quick response. Because E-Maint is web-based, I could bring my crew into a conference room and review the program on a weekly basis. The training as a group lasted about 2 hours. The program is user-friendly and the subscription to E-Maint University has proven to assist the technicians in the use of the program. Customer support for the product is second to none. In most cases all of my issues are resolved during the phone conversations. The only real problems that I have experienced with E-Maint are those that I caused myself because of the freedom to change the program. It only takes one phone call to straighten the issue out. Customer Support will provide you a direct line to a technician so that you can work with the same person and build the relationship necessary to help build confidence in the use of the CMMS. Since implementation of E-Maint, we have continued to reduce machine downtime. Once the original CMMS database was functional we established a goal of 5% downtime or 95% UPTIME. Since the implementation of E-Maint we have established a goal of 98% UPTIME and have consistently hit 97.7% and at the time of the most current report we are at 99.34%.

Excellent

Comments: My overall experience with emaint has been great. This software is very helpful with our Regulatory and Compliance PMs as well as with our asset management. It is really user friendly and configurable. It has helped our Company.

Pros:

I like that you can configure the system to what you need.

Cons:

The scheduler ease of use is not what we expected.

Alternatives Considered: MaintainX and IBM Maximo Application Suite

Reasons for Choosing eMaint CMMS: less expensive

Switched From: IBM Maximo Application Suite

Reasons for Switching to eMaint CMMS: I saw that it was configurable to our needs

eMaint for daily tracking

Comments: Our overall experience with eMaint has been that it is easy to set up and very expandable to keep track of everything maintenance related.

Pros:

We started using eMaint several years ago and the set up and integration went smoothly. Once our assets were in the system it was simple to establish PM's and condition inspections. We now use the software to plan, schedule and track all our PM's. These results generate corrective WO's along with department request for corrective or Emergency WO's. Safety also uses the system to track the inspection and condition of all of their assets, extinguishers, fire systems, emergency lights, Chlorine alarms and etc. We are beginning to use it to record and track age on critical components such as motors, gearboxes and etc. eMaint provides us with a simple easy to use program for all users to access information, print WO's and close them in a timely fashion While keeping the administrative side of the program secure.

Cons:

I wish they had a phone app to make information accessible in the field. The only way to retrieve or enter information is on a computer. We are trying to capture more BOM and part info in the field to expand our use of the system.

This program only makes my life easier.

Comments: Overall, I am very pleased with our eMaint experience thus far. I wasn't around when the program got implemented some 4 years ago. We have done alot to smooth it out since then. Most issues were self inflected, but they have all been very easy to correct and repair.

Pros:

We lacked having a system of organization and record keeping. Not only has this program fulfilled both of those categories, it has opened up our vision to other ways to improve our plants growth and communication. This is the only CMMS system I have used but am very happy with the amount of work it has taken off of my plate.

Cons:

I am often told by eMaint team members how flexible and easy things came adaptive or implemented. However, it seems like more and more the issues I have needed to fix don't really have cut and dry issues. This program does the basic and most of the intermediate issues very easily. However the more complex issues have yet to be resolved.

2yr review X4

Pros:

Easy to release PMs and create work orders, reporting features, import/export, mass change and interactive plan features

Cons:

Wish you could select multiple contacts at once when doing wo assignments. Integrating from EAM was very time consuming. Occasional aserver

Alternatives Considered: Maximo and UpKeep

Reasons for Choosing eMaint CMMS: Continous improvement project to get all locations on one platform.

Reasons for Switching to eMaint CMMS: Cost and capabilities.

Good implementation and great support for this product

Comments: I have had a good experience. They have done their best to implement a software solution that fits our needs and helped customize some features that help our user base,

Pros:

Support is excellent if you have an issue or would like help customizing the software support is only a phone call away. Their support is US based and has years of experience with low turnover.

Cons:

SSO is an older standard and needs updated security updated for requestor account.

Excellent choice for CMMS software

Comments: So far we are very happy with eMaint. Customer support is excellent. Software delivers what it promises

Pros:

Customer Support, Powerful, Options, Flexibility, Software updated on regular basis.

Cons:

KPI and Report creation could be a little easier.

A solid system with some external functionality that needs to be worked out.

Comments: eMaint is a fine system. If you're not looking to use the email-to-ticket functionality and are good with the user model, I think it can really work well for some organizations.

Pros:

The product works well if staying inside the application and not trying to insert tickets externally.

Cons:

We got this software to centralize building maintenance tickets, that department wanted some functionality in terms of delegating tickets that our in-house system didn't have. However, management wanted the insertion of tickets to not change. eMaint has an option to email tickets (using csv) and these tickets then get inserted into the eMaint system. This worked fine for a time, however, every time the eMaint system was updated on their end, the email functionality failed. We would have to put in a ticket and it would sometimes take days for the issue to be resolved. This went on for at least 6 months before we decided to pull the plug for this specific reason.

3.5 year user

Comments: Overall eMaint works well for us. We use X4, so with multiple sites we have some challenges.
Having eMaint has helped with ease of access to information at our finger tips for external auditors, and for internal reports. We use the export data function a lot!

Pros:

Very customizable to individual needs, most changes can quickly be done in-house.

Cons:

Because of the flexibility, not all of our sites are built the same way (forms for example), so sometimes copying a report for other sites does not work seamlessly.

A pup you train the way you want

Comments: I have used and implemented several CMMS systems. eMaint is my favorite and I would definitely look to use them again. The eMaint SaaS product is very competitively priced with some value-add learning materials beyond the CMMS in their eMaint University add-on.

Pros:

Out of the box a lot of configuration is required with a lot of superuser flexibility to do it the way you want. X4 interface is visually pleasing and easy to navigate.

Cons:

The current platform is X4 but there is a lot of legacy features from their X3 platform if you want to do more than the most basic of functions. eMaint are already marketing an X5 platform. I only hope they actually finish all of the features. To the above point, there is a few program features not done, or they took a half assed easy approach. PM forecast an example where you can forecast calendar based PMs only, feilds like average daily use exist out of the box so it should be readily possible to forecast hours based PMs. This request exists within their user forum. My company has a very particular way to receive goods and process invoices. eMaint has these as hard coded features not configurable.

The leading maintenance & management system.

Pros:

When you need a competent Project Management Software product for your business you must make time to examine several solutions. It doesn’t have to be tricky, and can be as easy as matching their functions in a table like the one below. You will also get a quick idea how each product works. For example, on this page you can see Maintenance Care’s overall score of 8.0 and compare it against eMaint’s score of 7.5; or Maintenance Care’s user satisfaction level at 99% versus eMaint’s 100% satisfaction score. The assessment will help you see the pros and cons of each program, and choose which matches your requirements better. Aside from the main features, the solution which is simple and intuitive is always the better product. Users who want to save some time or want a Maintenance Management (CMMS) Software advice from our team might want to try out these top choices for this year: Bigfoot CMMS, Hippo CMMS, Corrigo. Helping organizations around the globe implement world-class maintenance operations with its cloud-based software solutions. Work Orders and Requests Asset Management Inventory Management Preventive Maintenance Reports and Dashboards Mobile Maintenance Predictive Maintenance Work Scheduling Document Storage

Cons:

There are some lingering things form previous versions that can be problematic. But support is there to help fix it fast. It takes awhile to get everything in the system (parts/inventory/assets) but once you do, it is great and easy to use. Requires prior experience working with Maintenance Software Hard to track inventory/parts UI can be difficult to comprehend initially

eMaint CMMS

Comments: We are now tracking inventory, repairs, and maintenance hours.

Pros:

Customer support Easy to customize to your company's needs

Cons:

Don't have anything negative to say. This is a well thought out CMMS.

My Overview

Comments: I have had a good experience overall. Some are more helpful than I could have ever asked for and I have had a few over the 9 years not so helpful but I believe they are no longer with the company.

Pros:

I like the trackability of asset work orders. We are still growing and adding more assets and will eventually add barcoding etc.

Cons:

I don't like that when I need help, I can't always get the same representative.

Making the Change

Comments: There was a bit of a learning curve, but support has been GREAT! They are always quick to answer my questions or make any changes I have needed.

Pros:

The ability to see an overall picture of work that needs to be done and timelines on each job.

Cons:

The mobile user interface is not the easiest to use. I feel like the menus should be easier to navigate and you should be able to use the menu no mater what page you are on (instead of having to go back or go to the home screen again).