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About Kaseya VSA

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Pros:

VSA provides a good structure to build an MSP around. It is not as zippy as other RMM tools, but it does work as it should.

Cons:

One you pay them, say goodbye to that money, and they will never fix it.

Kaseya VSA ratings

Average score

Ease of Use
3.6
Customer Service
3.6
Features
4.1
Value for Money
3.7

Likelihood to recommend

7.4/ 10

Kaseya VSA has an overall rating of 4.0 out 5 stars based on 203 user reviews on Capterra.

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Filter reviews (203)

Meir
Meir
Network Administrator in US
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

A full-featured product that could use better support and documentation

4.0 7 years ago

Comments: Remote Monitoring and Management of user PCs.

Pros:

This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.

Cons:

Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set. The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not. There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version.

Michael
Monitoring and Management Lead in UK
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Kaseya VSA Review

4.0 6 years ago

Comments: Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Pros:

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Cons:

At times, not user friendly and hard to navigate.

Alternatives Considered: Network Performance Monitor, SolarWinds Service Desk and Take Control

Reasons for Choosing Kaseya VSA: Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Switched From: Opsview Enterprise

Reasons for Switching to Kaseya VSA: Price

Elliot
IT Support Engineer in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

VSA X Needs Improvements

3.0 2 years ago

Comments: A much simpler and user friendly interface than VSA 9 but more limited in features.

Pros:

Modern interface with good functions, such as pinning systems and good filtering

Cons:

We were moved from VSA 9 to VSA X but this has reduced functionality, reports are now very limited for example, and performs worse in remote sessions than previously.

Eddie
Manager - Melbourne in Australia
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Feedback

4.0 6 years ago

Comments: Asset management, API into ITGlue/BMS as we're a full Kaseya house and remote access

Pros:

Being able to remote into devices easily

Cons:

Poor Reporting, Live connect disconnects

Alternatives Considered: ConnectWise ScreenConnect

Reasons for Switching to Kaseya VSA: Not as complicated as ConnectWise and the entire suite fits our business requirements

Ana
It Administrative in Spain
Consumer Electronics, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Kaseya VSA has been a lifesaver for managing our IT systems remotely. It's easy to use and helps keep everything running smoothly.

5.0 5 months ago

Pros:

The remote monitoring and management features are top-notch. It has saved us time and simplified our IT management tasks.

Cons:

The user interface could use some improvement. It feels a bit outdated and clunky at times, making navigation a bit difficult.

Andy
Director in UK
Computer Networking, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Kaseya wins the award for worst support in any software I've ever used

2.0 5 years ago

Comments: embarrassingly disappointing

Pros:

The software is actually quite good when it works properly. It has a huge amount of features.

Cons:

Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it. First point of support is guys in India with no idea of manners and very little training on Kaseya. I currently have tickets open weeks and some for months. I have been in IT for 16 years and never experienced such dreadful support.

Eli
Centralized Services Manager in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A great product Until the Company Was Sold

3.0 6 years ago

Comments: I have switche3d most of my endpoint management to competing products because I have had much better results. Overall, I am not satisfied with Kaseya VSA.

Pros:

Kaseya is a powerful product that allows you to complete a wide variety of endpoint management tasks. Reporting is stronger than in some competing products.

Cons:

I was very happy with the product until it was sold a few years ago. Support used to be very good and management was quick to assist with problems that we found. After the company was sold, the quality of support greatly deceased and the product stagnated.

Alternatives Considered: N-central

Reasons for Switching to Kaseya VSA: At the time it was purchased, quality and support was greater than competing products.

Brett
Brett
IT Manager in US
Verified LinkedIn User
Design, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Overall positive experience with Kaseya so far, but getting down to brass tacks.

4.0 7 years ago

Comments: This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Pros:

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Cons:

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

RJ
RJ
Owner in US
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great Product

5.0 6 years ago

Comments: I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs. Kaseya is a must for your business. They can scale with you as you grow your business too.

Pros:

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Cons:

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

Joe
Joe
Director Of Information Technology in US
Verified LinkedIn User
Accounting Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great software for our IT department. Increased productivity by 100%

4.0 7 years ago

Comments: Helps my IT staff with their day to day work making them more productive

Pros:

Easy to use and very reliable. Love the remote access tools to keep track of all the systems in the office. Weather it be patch management, cloud backup. deploying software or just remote desktop support Kaseya has it all! If my user base is in or out of the office at a client site, Kaseya is there to help manage their computers with just a click!

Cons:

Kaseya support is sometimes slow to respond and resolve tickets at times. I'm not sure if its a language barrier, or maybe I am just not explaining the issues clearly it usually takes a few attempts over a couple of days to get a resolution to an issue,

James
President in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Solid Solution

4.0 last year

Pros:

Powerful remote monitoring and management capabilitiesWide range of featuresCloud-based deploymentScalable to meet the needs of businesses of all sizesEasy to use interfaceGood customer support

Cons:

Complex solutionCan be expensiveSome features are not as reliable as othersUpdates can sometimes be disruptive

Sam
Network Engineer in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Not The Best, But Will Do the Job

5.0 2 years ago

Pros:

Ease of remoting on user's PCs or servers. There are various tools to use when checking client's networks and other information. Automation of scripts and patches/updates is a huge plus.

Cons:

There are various bugs when browsing around Kaseya VSA portal. Kaseya portal outages occurs frequently.

Alternatives Considered: NinjaOne

Michael
IT Support in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

The most buggy and useless pile of nonsense code in existence.

1.0 4 years ago

Comments: BUGGY, enough to drive anyone crazy. Take the tree structure drill down... They're actually drill UP, in that if you click ANYTHING, every "+" in the tree expands. If there are 300 customers in the tree, you've got to scroll like mad for an hour through everything you didn't want expanded, just to re-find what you WANTED expanded. Tons of applets in the program simply don't do work at all. The "Discovery" app, which should identify all devices on a given network actually can't identify anything that doesn't already have the Kaseya management agent on it, making deployment a totally manual process. The network monitor doesn't provide any meaningful information, just sends you thousands of emails telling you it failed.

Pros:

Not one single "feature" is at all likeable.

Cons:

Mostly it doesn't work, that is to say, it doesn't do what it's supposed to. When you ask support how to get a part of the app to function correctly, they just tell you "it's a known issue, we're working on it" The product has been out for over ten years, but they're working on it. One you pay them, say goodbye to that money, and they will never fix it. Why should they, you already paid them, so they have zero incentive.

Alternatives Considered: ConnectWise ScreenConnect

Reasons for Switching to Kaseya VSA: Forced to use it as part of the franchise.

Verified Reviewer
Verified LinkedIn User
Real Estate, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic software for managing your enviroment

5.0 5 years ago

Comments: Absolutely love it. It does so much more for us than what we had before. The Kaseya knowledge base and public agent procedures site is helpful. Patch management is my biggest love from this product. The ability to access machines with just Internet access is a huge plus. It has also made managing our inventory considerably easier.

Pros:

Easy to see all machines and servers in real time with connectivity status. Agent install is quick and customizable. Patch management feature is robust. Agent procedures allow a wide range of management possibilities. I love that I can access any of my servers with just Internet access. This have come in handy many times when iDRAC or VPN access has been lost.

Cons:

Management for Macs is less robust. The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming,

Ryan
IT Manager
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Powerful software, difficult company

4.0 7 years ago

Comments: If I were to make the decision today, I'd choose a competing RMM. However after investing hundreds of hours into custom scripts and researching and designing monitoring.. switching RMMs is not an easy task. Consider that accordingly when making your decision. Also know that no solution is turn-key out of the box and that to make the most of your RMM, you will need to invest tech time in such R&D and customization.

Pros:

Kaseya built out one of the first and still most powerful RMM tools on the market. They have wide-ranging integrations, a very mature scripting language, and a web-based single-pane-of-glass user interface that is simple but effective. Their remote control tool is extremely fast.

Cons:

Dealing with Kaseya as a company has been the stuff of nightmares since I first used it in 2008. Despite massive growth, management overhauls, and continued change.. the company has and still seems to feel as though their clients are an afterthought. I got my hopes up a few times with promises of change and was let down. Pricing has always made me feel a bit "nickel and dimed". Acquisitions and integrations have been a bit buggy (KNM... you had so much potential!!) and have been their focus instead of improving the core product.

Hugh
Managing Director in Jamaica
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good Platform for MSP's

3.0 6 years ago

Comments: I would say our overall experience has been a 3/5, the alerts and information on agent workstations come in handy. The file transfer feature to and from agent systems crashed a few times in our early days when transferring between MacOS and Windows. The chat feature needs improving as although it opens a browser window it doesn't automatically go to the chat which can result in users on agent systems sometime closing window not knowing why it's opened. Would be nice if chat just opened up in a window directly. A mobile app has been promised from sometime now and would be really appreciated. Ease of deployment for windows is great, however it's best to wait a month or two before updating to the latest MacOS release as we've found the Kaseya agent isn't always updated at the time of MacOS new releases. We also love the feature to update the agent icon to our own branding, again this works great on Windows but found icon reverts to stock image on MacOS after a few reboots.

Pros:

We have both Windows and Mac admins and the ability to be able to administer from both platforms was a key a factor in our decision to use Kaseya VSA for our MSP business.

Cons:

Connecting to an agent desktops can be delayed, we sometimes found we had to close and reopen the live connect app multiple times to connect to a host. This however works a little better when trying to connect directly from a browser.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

It was great

4.0 6 years ago

Comments: We have been working with Kaseya since an early version. It was a great tool back in 2009, but they haven't change too much. Functionality is there, but the interface is inconsistent between the different modules.
Support has been terrible, but it got better on the last year.

Pros:

Kaseya VSA is a powerful RMM solution that includes everything you need to manage your customers networks. From remote access tool, network discovery, patch management to scripting.

Cons:

VSA seems to be made from different teams each one with its own interface. It is not consistent and it you need to click several place just to do another task in the same machine.

Verified Reviewer
Verified LinkedIn User
Computer & Network Security, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Kaseya VSA - The Best RMM

5.0 6 years ago

Comments: Having an RMM package is essential to running an MSP. It allows us to service our customers with fewer tech resources and a lower tech to customer ratio than without.

Pros:

Kaseya VSA is the oldest and most mature RMM platform. It does it all; software management, monitoring, alerting, 3rd party patches, windows patches, backup, anti-virus/malware,, and the best scripting engine around.

Cons:

The complete integration of the Kasey's network monitor Traverse isn't done yet, nor is their latest acquisition Rapid Fire tools.

Prosper
European IT Manager in Netherlands
Real Estate, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Combionation VSA and Vorex

4.0 6 years ago

Comments: We use AzureAD. Only AzureAD. This means we don't have a legacy Active Directory. As we don't have legacy Active Directory, we don't have group policies. We do have Intune but Intune is not yet mature. We needed to find a way to control our pc's. We started with VSA at first. We do want to move over to full Intune and we did move some management tasks over to Intune. Still we do use VSA to have a quick overview of our pc's. Also VSA feeds our Ticket and Assets system Vorex.

Pros:

We do have a good and fast overview of all our pc's. We can see where a laptop is logged in and who was the last person who was logged in.

Cons:

Pushing policies and scripts cannot be don at startup of logon. Wen you reinstall a pc a pc is duplicated in VSA. This costs double on licenses and gives a distorted overview. Deduplicating must be done by hand. It would be nice to have a serialnumber check or something.

Mark
IT Director in US
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Kaseya Review

5.0 5 years ago

Comments: Their tech support was very helpful in helping me to get it up and running initially. Overall I would recommend it to a MSP or IT director with a lot of computers and/or branch offices.

Pros:

Kaseya VSA is very powerful and makes managing large groups of computers much easier. There are a number of different tools that allow remote control, remote task management, event monitoring, alarms, inventory and auditing, software inventory, push programs and patches and more. It's been around for quite a few years and is a leader in the MSP arena. I have the on-premises version and run it off of a local web server.

Cons:

It's a little tricky getting it setup initially. I think the Cloud version would be much easier to implement but I opted for the on-prem version because it had a few more extra features and was less expensive.

Dan
COO in US
, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Kaseya touts a powerful system, but their Mac support is poor and their alerting is confusing compared with others.

3.0 7 years ago

Comments: I feel that this software is better for people who are extremely tech savvy and can tell right off which alerts can be ignored, and which ones are legitimate. We received thousands of alerts per month, with only maybe 10% of them being actionable items. This service ended up being quite a time-consuming. Also, with its per-agent pricing, the costs got a bit out of control.

Pros:

It is easy to deploy Kaseya. I like the integration with the Amazon cloud backup and the antivirus. The dashboard looks nice, and you can run custom scripts to help maintain your systems.

Cons:

Many extraneous alerts come through, and it's difficult to manage which monitors you want. Also, it advertises Mac support, but the agent crashes on Mac quite a bit and there aren't half as many management features on Mac as their are on PC. Every time Apple OS updates, there's a problem with the Kaseya agent. We switched off of this software. It is very expensive for what it does, and there are good alternatives.

David
David
Technical Manager in New Zealand
Verified LinkedIn User
, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great automation tool but starting to so its age due to minimal enhancements

3.0 7 years ago

Pros:

The automation and flexibility to configure and use for our needs not what a industry expert thinks you should do.

Cons:

The lack of enhancements to the core functionality. Modules like Agent Producedures, Reporting and Monitoring have had not major changes for the last 3+ years. But these are core to making Kaseya VSA a leading RMM product

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

One of the best RMMs available for managed service providers

5.0 6 years ago

Comments: I absolutely love Kaseya VSA. It's made managing client endpoints and servers a breeze.

Pros:

The If/Then style of scripting is easy to figure out and hit the ground running. Software management does a pretty good job with Windows and 3rd Party Patching, to where I don't feel like I need any additional software to help me maintain this.

Cons:

The interface makes it feel a little overwhelming for someone new. It's difficult to find things/features because of how capable the software is.

Gregory
Centralized Services Specialist in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great use of User Interface to keep the experience for techs consistent and still fully featured.

5.0 7 years ago

Comments: It really helps decrease the amount of time we spend working on client PCs and allows us to more quickly deploy global solutions to our clients.

Pros:

Consistency of user experience and large feature set which allows techs to easily perform tasks while still being powerful.

Cons:

Inability to use "Policy Management" for all modules as I haven't seen any 3rd party modules in there, nor have I seen the ability to apply policies for Network Monitor. I'd also like to see a way to track the amount of time various automation are saving us. Such as software deployments, patch installs, etc. I can do some of this manually by having monitoring open a ticket then the ticket triggers actions which then add time and then close the ticket. But doing this for all automation isn't currently possible and this data would help justify Kaseya and Automation time to administration both internally and externally more readily.

David
David
IT Manager in UK
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great MSP Tool

4.0 6 years ago

Pros:

The main feature you will always use is the remote control sessions, which always work flawlessly. But the feature that will save you time in the long run is automation

Cons:

Soltuion such as deploying software, the method seems to be overly complicated.