---
description: Compare the best AI Agents for Customer Support in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: AI Agents for Customer Support - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software)

# AI Agents for Customer Support

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> AI customer support agents are autonomous systems utilizing NLP and machine learning to streamline and enhance customer service interactions across various channels such as chat, email, and voice. Seamlessly connected with CRM, help desk, and knowledge base tools, these agents independently handle tickets, answer queries, and escalate complex cases to humans.

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## Products

1. [MORI](https://www.capterra.ca/software/1098968/MORI) (0 reviews) — MORI AI, an AI voice agent, handles dealership calls, schedules service appointments, and connects customers to the right team 24/7.
2. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3470 reviews) — Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences.
3. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2214 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
4. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (733 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
5. [Aircall](https://www.capterra.ca/software/144486/aircall) — 4.2/5 (465 reviews) — Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations.
6. [Front](https://www.capterra.ca/software/132901/front) — 4.5/5 (288 reviews) — Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more.
7. [JustCall](https://www.capterra.ca/software/157853/justcall) — 4.1/5 (225 reviews) — Never miss a lead or customer call with JustCall's AI-powered communication platform. Voice, SMS, email \& WhatsApp in one place.
8. [HubSpot Service Hub](https://www.capterra.ca/software/182476/hubspot-service-hub) — 4.4/5 (191 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
9. [Shelf](https://www.capterra.ca/software/146524/shelf) — 4.8/5 (106 reviews) — Transform documents into AI-ready knowledge for faster, more accurate AI with automated governance and business context
10. [8x8 Contact Center](https://www.capterra.ca/software/161523/contactnow) — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
11. [Fin](https://www.capterra.ca/software/1077853/Fin) — 4.6/5 (18 reviews) — Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs.
12. [REVE Chat](https://www.capterra.ca/software/152292/reve-chat) — 4.2/5 (16 reviews) — REVE Chat helps businesses automate support and sales with AI Agents, live chat, and omnichannel messaging.
13. [Intelswift](https://www.capterra.ca/software/1072958/Intelswift) — 4.8/5 (16 reviews) — AI-first customer service software boosts live agent efficiency by 45%, automates up to 70% of routine \& deliver human-centered service
14. [mIAgenda](https://www.capterra.ca/software/1103172/mIAgenda) — 5.0/5 (3 reviews) — mIAgenda automates patient scheduling for clinics via AI-powered appointment booking and customer service on WhatsApp and Instagram.
15. [AskYura](https://www.capterra.ca/software/1081181/Yura) — 5.0/5 (2 reviews) — AskYura is an AI platform that automates complex support tasks and executes actions using natural language instructions, rather than fl
16. [Assembled AI](https://www.capterra.ca/software/1073241/Assembled-Assist) — 1.0/5 (1 reviews) — AI agents for voice, chat, and email plus real-time Copilot to automate support and empower human teams.
17. [Azeon](https://www.capterra.ca/software/1089814/Azeon) — 5.0/5 (1 reviews) — Azeon is an agentic AI built for modern customer support across voice, chat, and email.
18. [Pesta](https://www.capterra.ca/software/1095678/Pesta) — 5.0/5 (1 reviews) — Pesta.io is AI software that provides virtual voice agents to answer calls, capture leads, and book appointments automatically.
19. [SendGround](https://www.capterra.ca/software/1099698/SendGround) — 5.0/5 (1 reviews) — SendGround is software for route optimization, fleet management, delivery tracking, and billing automation in Latin America.
20. [MySampark](https://www.capterra.ca/software/1102510/MySampark) — 5.0/5 (1 reviews) — MySampark automates Instagram/Facebook replies, sends direct messages, and schedules posts with its social media management tools.
21. [Dentomation](https://www.capterra.ca/software/1104604/Dentomation) — 5.0/5 (1 reviews) — Dentomation is dental software combining charting, patient records, NHS workflows, and AI tools for reception and treatment tasks.
22. [bKlug](https://www.capterra.ca/software/1104727/bKlug) — 5.0/5 (1 reviews) — bKlug is an AI agent that answers customer questions and closes B2C sales on WhatsApp, connected live to your e-commerce store.
23. [Nutaan](https://www.capterra.ca/software/1106330/Nutaan) — 5.0/5 (1 reviews) — AI-powered voice calling assistant and live chat widget
24. [Tinylawn](https://www.capterra.ca/software/1070800/Tinylawn) (0 reviews) — Tinylawn is a 24/7 AI receptionist for lawn care, landscaping, pest control, and other service businesses. It answers calls, captures l
25. [Retell AI](https://www.capterra.ca/software/1073310/Retell-AI) (0 reviews) — Retell AI is an artificial intelligence platform for building and deploying voice agents.

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## Related Categories

- [Agentic AI](https://www.capterra.ca/directory/34631/agentic-ai/software)
- [Chatbot Software](https://www.capterra.ca/directory/32448/chatbot/software)
- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)
- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Artificial Intelligence Software](https://www.capterra.ca/directory/30938/artificial-intelligence/software)

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Trusted by industry leaders, Talkdesk is the innovative solution designed to meet the evolving needs of enterprise contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72ec2bfb-5f9c-4760-a4db-4091d12e1d3f.png","url":"https://www.capterra.ca/software/132852/talkdesk","@type":"ListItem"},{"name":"Aircall","position":5,"description":"Aircall is a customer communications platform that combines phone functionality with advanced AI. It unifies communication channels, automates tasks, and provides data-driven insights to improve customer interactions. AI Voice Agents handle inbound calls, while AI Assist offers real-time conversation intelligence and workflow automation.\n\nThe platform integrates with CRM and helpdesk systems, ensuring a unified view of customer data for personalized service. Its analytics tools track metrics and highlight areas for improvement. Aircall supports sales and support teams with tools to streamline workflows and boost productivity. By delivering intelligent communication solutions, it helps organizations strengthen customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc9c553a-b0c5-4095-b932-9ce0c85e3255.png","url":"https://www.capterra.ca/software/144486/aircall","@type":"ListItem"},{"name":"Front","position":6,"description":"Front is a customer service software platform that helps businesses streamline collaboration, client communication, email management, and more. It offers a comprehensive solution for managing customer communications across various channels, including email, chat, and SMS. \n\nKey features include a collaborative inbox for real-time teamwork, AI-powered automation for efficient responses, and a built-in knowledge base and ticketing system for organized support. The platform integrates all service channels into one platform, enabling seamless coordination and personalized customer experiences. Its analytics feature also provides insights for service improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.ca/software/132901/front","@type":"ListItem"},{"name":"JustCall","position":7,"description":"JustCall is an AI-powered customer communication platform built for sales and support teams. For 9 years, we've helped businesses connect, close, and support customers across voice, SMS, email, and WhatsApp.\n\nWith AI Voice Agents that handle calls 24/7, automatic call scoring, rep coaching, and workflow automation — all in one platform with 100+ CRM integrations — JustCall takes the manual work off your team's plate. Reps get more time selling. Managers get full visibility. 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And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a27fc768-64f1-48a3-8493-f965ae5a81aa.png","url":"https://www.capterra.ca/software/161523/contactnow","@type":"ListItem"},{"name":"Fin","position":11,"description":"Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. \n\nKey benefits of Fin AI Agent:\n\n- Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting.\n- Easy to configure with a no-code experience \n- Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required.\n- Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels.\n- Engages buyers as they explore your site, providing instant, relevant answers when intent is highest.\n\nHow it works:\nFin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/975bf4a5-19a6-4c38-bb6d-cfe351cb8d43.png","url":"https://www.capterra.ca/software/1077853/Fin","@type":"ListItem"},{"name":"REVE Chat","position":12,"description":"REVE Chat is an AI-powered customer engagement platform built around AI Agents that help businesses support, sell, and engage with customers more efficiently. 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REVE Chat helps businesses respond faster, reduce repetitive work, capture more opportunities, and deliver smoother customer experiences at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/423a2442-ffcf-4dbc-9014-3fbd191d0fb6.png","url":"https://www.capterra.ca/software/152292/reve-chat","@type":"ListItem"},{"name":"Intelswift","position":13,"description":"Intelswift is an Agentic AI platform for customer service automation, helping businesses deliver fast, personalized support across chat, voice, email, and messaging channels.\n\nCompanies use Intelswift to automate up to 70% of routine customer inquiries with AI agents while giving human teams the context, tools, and insights they need to resolve complex issues faster with AI Copilot. Built on a unified AI architecture, Intelswift combines conversational AI, automation, and human collaboration into a single platform, enabling businesses to scale support without sacrificing customer experience. \n\nIntelswift uniquely combines:\n\nAgentic AI: agents act  trigger workflows, resolve issues end-to-end\nOmnichannel: chat, voice, email, messaging in one helpdesk with shared context\nAI + Human: AI resolves routine work, escalates complex cases with context\nKnowledge Base: trains AI agents, gives your team instant answers\nMeasurable Outcomes: higher deflection, faster resolution, better CSAT","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/97836c9a-6f4d-4e19-8edc-a16ccc128369.jpeg","url":"https://www.capterra.ca/software/1072958/Intelswift","@type":"ListItem"},{"name":"mIAgenda","position":14,"description":"mIAgenda is a SaaS AI platform that automates patient communication and appointment scheduling for medical clinics via WhatsApp and Instagram. It combines conversational AI, automatic booking, and CRM functionality in one interface. Using natural language processing trained on medical terminology, it interprets patient inquiries, identifies treatment needs, and schedules appointments, syncing with systems like Medilink to manage availability. The AI agent operates 24/7, escalating complex cases to staff while preserving interaction history. Conversations are tracked and assigned lead statuses, progressing from initial contact to payment. The CRM offers pipeline visualization to monitor patient conversion stages and analytics to measure campaign performance. mIAgenda integrates with messaging platforms, clinic software, APIs, and payment systems. It supports customizable FAQs and workflows tailored to medical specialties, with implementation support for clinic-specific needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1cf1ac9e-cf95-4758-987a-e09cac93a07e.png","url":"https://www.capterra.ca/software/1103172/mIAgenda","@type":"ListItem"},{"name":"AskYura","position":15,"description":"AskYura is a comprehensive AI platform for high-volume customer engagement and operational efficiency. Unlike traditional chatbots built on rigid flowcharts, AskYura uses a unique AI that is configured with plain-English instructions, a connected knowledge base, and a no-code workflow builder, making powerful automation accessible to non-technical business managers. This approach allows for rapid deployment and adaptation of complex workflows, ensuring a quicker return on investment (ROI) by resolving issues end-to-end.\nAskYura supports a hybrid chat system, allowing for seamless and intelligent hand-off to human agents with full conversation context, improving both Customer Satisfaction (CSAT) and agent productivity. The platform’s focus is on task execution via integrated tools (API calls, including integrations with tools like n8n), not just providing information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de168f07-dac2-49d0-9217-e727248474a6.png","url":"https://www.capterra.ca/software/1081181/Yura","@type":"ListItem"},{"name":"Assembled AI","position":16,"description":"Assembled AI is a customer support automation platform that combines AI Agents and Agent Copilot to help service teams operate at a higher level. Designed for modern support organizations, Assembled AI deploys autonomous agents across voice, chat, and email to resolve repetitive, high-volume inquiries end-to-end—freeing human agents to focus on complex, high-impact customer conversations.\n\nAI Agents can handle full customer interactions, follow your workflows and policies, and continuously improve based on real support data. For human teams, Agent Copilot provides real-time guidance, suggested responses, and automated actions to reduce handle time and increase consistency. The result is faster resolutions, improved quality, and a more scalable support operation—without sacrificing the human touch where it matters most.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/990b721a-439e-4c45-9139-aed66b657acd.png","url":"https://www.capterra.ca/software/1073241/Assembled-Assist","@type":"ListItem"},{"name":"Azeon","position":17,"description":"Azeon is an advanced Agentic AI platform built to transform customer support operations across voice, chat, and email channels. Designed for modern enterprises, Azeon combines intelligent AI agents with contextual understanding, conversational memory, and workflow automation to deliver faster, smarter, and more human-like customer interactions.\n \nUnlike traditional support automation tools, Azeon does not just respond to queries. It understands customer intent, remembers previous interactions, accesses real-time enterprise data, and takes actions across systems to resolve conversations end-to-end. The platform functions as a scalable digital workforce that can handle high volumes of customer engagement while maintaining consistency, accuracy, and personalization at every touchpoint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04f02e5d-d590-4e28-a2fd-948845dc29ed.png","url":"https://www.capterra.ca/software/1089814/Azeon","@type":"ListItem"},{"name":"Pesta","position":18,"description":"Pesta.io is an AI-powered virtual voice agent software that answers incoming calls around the clock. The software automatically captures leads and books appointments without requiring manual intervention. It integrates with most CRM systems to sync call data and lead information directly into existing workflows. The platform filters spam and low-quality calls so staff can concentrate on qualified inquiries. Pesta.io automates appointment scheduling based on availability, reducing administrative workload. The software provides analytics on call activity, including call volumes and lead sources. Features include CRM integration, call filtering, automated scheduling, and lead capture functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3ecd2dbc-0b81-416d-ba43-0f92cf0c4677.jpeg","url":"https://www.capterra.ca/software/1095678/Pesta","@type":"ListItem"},{"name":"SendGround","position":19,"description":"SendGround is a logistics software platform centralizing route optimization, fleet management, billing, and delivery tracking. It integrates with e-commerce systems, Excel files, APIs, and customer portals, using AI to optimize routes and driver assignments based on delivery zones, time windows, vehicle capacity, and driver skills. Drivers use an app for navigation, QR/barcode scanning, digital signatures, photo evidence, and cash-on-delivery processing. Customers receive updates via WhatsApp, SMS, and email with live tracking and ETA. SendGround digitizes processes with GPS timestamps and a conversational AI assistant for order creation, inquiries, and rescheduling. Fleet management includes vehicle capacity limits, driver skills, and schedules. Billing automates rates by zone, priority, and package specs, supporting tiered discounts. Analytics track KPIs, heatmaps, delivery rates, and carbon footprints.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d2ce364-7ab2-40c9-9250-844182c516e8.jpg","url":"https://www.capterra.ca/software/1099698/SendGround","@type":"ListItem"},{"name":"MySampark","position":20,"description":"MySampark is a social media automation platform that manages Instagram and Facebook accounts using AI-powered workflows. The platform automates replies to comments, sends direct messages, and schedules content across multiple channels from a unified workspace. The AI campaign manager generates captions and hashtags for content planning. Comment-to-DM automation converts engagement into leads by responding to keyword triggers such as pricing inquiries. The AI product reply feature can be trained on product details and FAQs to provide accurate customer responses. A unified inbox consolidates conversations, comments, and AI replies, eliminating the need to switch between platforms. Analytics track engagement metrics and identify top-performing posts. The platform supports centralized management across Instagram, Facebook, LinkedIn, YouTube, Pinterest, and X. Multi-user accounts enable team collaboration across content creation, sales, marketing, and support functions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6c487431-1211-4179-849e-377a63aaf6c7.jpg","url":"https://www.capterra.ca/software/1102510/MySampark","@type":"ListItem"},{"name":"Dentomation","position":21,"description":"Dentomation is a cloud-based dental practice management system integrating AI into clinical and operational workflows. It combines diary management, patient records, charting, treatment planning, and documentation in one interface. Fourteen AI team members handle tasks like reception, treatment coordination, documentation, finances, compliance, and marketing. The AI receptionist autonomously books appointments, reschedules, collects deposits, and manages missed calls. Practitioners can create clinical notes from voice input in 30 seconds, linked to treatment charts. NHS workflows include FP17 claims, UDA tracking, referrals, and USC pathway coordination per NICE NG12 guidelines. Compliance tools aid CQC readiness, audits, and policy management. Features include inventory forecasting, automated purchase orders, unified communications, and a patient portal for booking, payments, and forms. Built on Google Cloud with UK data isolation, it supports multi-practice access securely.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48826e95-2848-4b4b-8e88-1a47be25cf96.png","url":"https://www.capterra.ca/software/1104604/Dentomation","@type":"ListItem"},{"name":"bKlug","position":22,"description":"bKlug is an AI customer-support agent built for e-commerce brands that sell on WhatsApp. It answers customer questions instantly, 24/7, in natural language — resolving FAQs about products, shipping, returns, and payments without a human agent.\n\nConnected live to your online store, bKlug reads real-time inventory and pricing, so every answer reflects what is actually available. It goes beyond support to close B2C sales directly inside the WhatsApp conversation, turning questions into orders.\n\nSetup is fast: bKlug ingests your existing store pages and help content to build its knowledge base automatically, then flags any inconsistencies for review. It works with major e-commerce platforms including Shopify, WooCommerce, Nuvemshop, and Tray.\n\nAs a Microsoft partner, bKlug helps online retailers cut response times, reduce support load, and recover sales that would otherwise be lost to slow replies or unanswered messages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de7c84f1-a21d-40b4-a7b5-361b1c59419a.jpg","url":"https://www.capterra.ca/software/1104727/bKlug","@type":"ListItem"},{"name":"Nutaan","position":23,"description":"Nutaan is an AI-powered calling and conversational automation platform that enables businesses to engage customers through intelligent voice and chat interactions 24/7. Its advanced AI voice agents can handle inbound and outbound calls, answer customer inquiries, schedule appointments, qualify leads, conduct follow-ups, and automate routine conversations with natural, human-like interactions. Integrated with live chat widgets for websites, Nutaan provides seamless omnichannel customer engagement across voice and digital channels.\n\nDesigned for industries including healthcare, retail, hospitality, real estate, financial services, and e-commerce, Nutaan helps organizations reduce response times, capture more leads, improve customer satisfaction, and increase conversions while lowering operational costs. By automating customer communication at scale, Nutaan ensures businesses never miss an opportunity to connect, support, and grow.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0a896b9a-800c-4934-99dc-187294d4fa62.jpeg","url":"https://www.capterra.ca/software/1106330/Nutaan","@type":"ListItem"},{"name":"Tinylawn","position":24,"description":"Tinylawn is an AI receptionist and lead-capture platform built for lawn care, landscaping, pest control, and other outdoor service businesses. It helps solo operators and growing teams answer every call, capture more leads, and book more work without hiring additional office staff. The AI phone receptionist is available 24/7—including nights, weekends, and holidays—and can communicate naturally in English or Spanish.\n\nDuring each call, Tinylawn can answer business-specific questions about services, pricing, service areas, hours, and availability. It collects important lead details such as the customer’s name, address, requested service, timing, and job notes, then checks availability and books qualified appointments directly onto the business calendar. Tinylawn can also support rescheduling and cancellations, send confirmations, and notify the business by text or email when a new lead or appointment is created. Every conversation includes a recording, full transcript, and AI-generated","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/62c693df-3b1e-4ddd-b24c-868ef2ce3119.png","url":"https://www.capterra.ca/software/1070800/Tinylawn","@type":"ListItem"},{"name":"Retell AI","position":25,"description":"Retell AI is a voice agent platform that enables users to build, test, deploy, and monitor AI-powered conversational agents for phone calls and other voice channels. The software provides tools to construct dialog flows and workflows using templates, state management, and integrations. Key features include testing suites to interact with agents, customizable voices with natural pacing and low latency, and enterprise-grade security compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9cc7081a-cac2-4700-9436-e580d7945e65.jpeg","url":"https://www.capterra.ca/software/1073310/Retell-AI","@type":"ListItem"}],"numberOfItems":25}
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