---
description: Compare the best AI Agents for Customer Support in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: AI Agents for Customer Support - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software)

# AI Agents for Customer Support

Canonical: https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software

Page: 1 / 22\
Next: [Next page](https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software?page=2)

> AI customer support agents are autonomous systems utilizing NLP and machine learning to streamline and enhance customer service interactions across various channels such as chat, email, and voice. Seamlessly connected with CRM, help desk, and knowledge base tools, these agents independently handle tickets, answer queries, and escalate complex cases to humans.

-----

## Products

1. [MORI](https://www.capterra.ca/software/1098968/MORI) (0 reviews) — MORI AI, an AI voice agent, handles dealership calls, schedules service appointments, and connects customers to the right team 24/7.
2. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer.
3. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) — Cloud-based customer service platform with live chat, AI chatbot, email ticketing, built-in call center, and social media support.
5. [TeamSupport](https://www.capterra.ca/software/87908/teamsupport) — 4.5/5 (850 reviews) — Cloud-based B2B customer support platform with ticketing, AI-assisted replies, sentiment tracking, and customer distress alerts.
6. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
7. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI.
8. [NiCE CXone](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
9. [Five9](https://www.capterra.ca/software/132405/five9) — 4.2/5 (487 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
10. [Aircall](https://www.capterra.ca/software/144486/aircall) — 4.2/5 (466 reviews) — Cloud-based phone and call center tool for voice, SMS, and WhatsApp with AI conversation intelligence and 250+ CRM integrations.
11. [Genesis Chiropractic Software](https://www.capterra.ca/software/128411/genesis-chiropractic-software) — 4.5/5 (310 reviews) — \#1 platform of ONC-certified products and services that span the full-cycle of patient care. Now available with AIScribe technology\!
12. [ContactPigeon](https://www.capterra.ca/software/168153/contactpigeon) — 5.0/5 (308 reviews) — Cloud-based omnichannel engagement platform for retail brands, combining a built-in CDP, marketing automation, and channels like.
13. [Front](https://www.capterra.ca/software/132901/front) — 4.5/5 (290 reviews) — Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more.
14. [Genesys Cloud CX](https://www.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
15. [JustCall](https://www.capterra.ca/software/157853/justcall) — 4.1/5 (225 reviews) — Cloud-based communication platform for sales and support teams with voice, SMS, WhatsApp, email, AI agents, dialers, and CRM.
16. [HelpCrunch](https://www.capterra.ca/software/146516/helpcrunch) — 4.8/5 (195 reviews) — Cloud-based customer communication platform with live chat, shared inbox, knowledge base, chatbot, email marketing, and website popups.
17. [HubSpot Service Hub](https://www.capterra.ca/software/182476/hubspot-service-hub) — 4.4/5 (193 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
18. [Freshchat](https://www.capterra.ca/software/158117/freshchat) — 4.2/5 (173 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
19. [Tiledesk](https://www.capterra.ca/software/187541/tiledesk) — 4.6/5 (154 reviews) — Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.
20. [Gladly](https://www.capterra.ca/software/156723/gladly) — 4.8/5 (140 reviews) — The only CX AI delivering cost savings AND customer devotion. Purpose-built to engage, not deflect. Learn more at gladly.ai
21. [Gorgias](https://www.capterra.ca/software/155357/gorgias) — 4.6/5 (135 reviews) — The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo
22. [Comm100](https://www.capterra.ca/software/108889/comm100-live-chat) — 4.7/5 (108 reviews) — Cloud-based and on-premises omnichannel platform for managing live chat, AI chatbots, ticketing, email, and social messaging from one.
23. [Shelf](https://www.capterra.ca/software/146524/shelf) — 4.8/5 (106 reviews) — Transform documents into AI-ready knowledge for faster, more accurate AI with automated governance and business context
24. [Zingtree](https://www.capterra.ca/software/137736/zingtree) — 4.4/5 (95 reviews) — The no-code, interactive decision tree platform that helps users simplify complex processes and guides them to the next best action.
25. [My AskAI](https://www.capterra.ca/software/1045517/my-askai) — 4.5/5 (82 reviews) — An affordable AI customer service agent in your existing help desk to deflect 75% of your support tickets.

-----

Page: 1 / 22\
Next: [Next page](https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software?page=2)

## Related Categories

- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [Chatbot Software](https://www.capterra.ca/directory/32448/chatbot/software)
- [Virtual Assistant Software](https://www.capterra.ca/directory/33535/virtual-assistant/software)
- [Customer Support Software](https://www.capterra.ca/directory/32315/customer-support/software)
- [Conversational AI Platforms](https://www.capterra.ca/directory/31596/conversational-ai-platform/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software)
- [All Categories](https://www.capterra.ca/directory)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/directory/34696/ai-agents-for-customer-support/software> |
| de | <https://www.capterra.com.de/directory/34696/ai-agents-for-customer-support/software> |
| de-AT | <https://www.capterra.at/directory/34696/ai-agents-for-customer-support/software> |
| de-CH | <https://www.capterra.ch/directory/34696/ai-agents-for-customer-support/software> |
| en | <https://www.capterra.com/ai-agents-for-customer-support-software/> |
| en-AE | <https://www.capterra.ae/directory/34696/ai-agents-for-customer-support/software> |
| en-AU | <https://www.capterra.com.au/directory/34696/ai-agents-for-customer-support/software> |
| en-CA | <https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software> |
| en-GB | <https://www.capterra.co.uk/directory/34696/ai-agents-for-customer-support/software> |
| en-IE | <https://www.capterra.ie/directory/34696/ai-agents-for-customer-support/software> |
| en-IL | <https://www.capterra.co.il/directory/34696/ai-agents-for-customer-support/software> |
| en-IN | <https://www.capterra.in/directory/34696/ai-agents-for-customer-support/software> |
| en-NZ | <https://www.capterra.co.nz/directory/34696/ai-agents-for-customer-support/software> |
| en-SG | <https://www.capterra.com.sg/directory/34696/ai-agents-for-customer-support/software> |
| en-ZA | <https://www.capterra.co.za/directory/34696/ai-agents-for-customer-support/software> |
| es | <https://www.capterra.es/directory/34696/ai-agents-for-customer-support/software> |
| es-AR | <https://www.capterra.com.ar/directory/34696/ai-agents-for-customer-support/software> |
| es-CL | <https://www.capterra.cl/directory/34696/ai-agents-for-customer-support/software> |
| es-CO | <https://www.capterra.co/directory/34696/ai-agents-for-customer-support/software> |
| es-CR | <https://www.capterra.co.cr/directory/34696/ai-agents-for-customer-support/software> |
| es-DO | <https://www.capterra.do/directory/34696/ai-agents-for-customer-support/software> |
| es-EC | <https://www.capterra.ec/directory/34696/ai-agents-for-customer-support/software> |
| es-MX | <https://www.capterra.mx/directory/34696/ai-agents-for-customer-support/software> |
| es-PA | <https://www.capterra.com.pa/directory/34696/ai-agents-for-customer-support/software> |
| es-PE | <https://www.capterra.pe/directory/34696/ai-agents-for-customer-support/software> |
| fi | <https://www.capterra.fi/directory/34696/ai-agents-for-customer-support/software> |
| fr | <https://www.capterra.fr/directory/34696/ai-agents-for-customer-support/software> |
| fr-BE | <https://fr.capterra.be/directory/34696/ai-agents-for-customer-support/software> |
| fr-CA | <https://fr.capterra.ca/directory/34696/ai-agents-for-customer-support/software> |
| fr-LU | <https://www.capterra.lu/directory/34696/ai-agents-for-customer-support/software> |
| it | <https://www.capterra.it/directory/34696/ai-agents-for-customer-support/software> |
| ja | <https://www.capterra.jp/directory/34696/ai-agents-for-customer-support/software> |
| ko | <https://www.capterra.co.kr/directory/34696/ai-agents-for-customer-support/software> |
| nb | <https://www.capterra.no/directory/34696/ai-agents-for-customer-support/software> |
| nl | <https://www.capterra.nl/directory/34696/ai-agents-for-customer-support/software> |
| nl-BE | <https://www.capterra.be/directory/34696/ai-agents-for-customer-support/software> |
| pl | <https://www.capterra.pl/directory/34696/ai-agents-for-customer-support/software> |
| pt | <https://www.capterra.com.br/directory/34696/ai-agents-for-customer-support/software> |
| pt-PT | <https://www.capterra.pt/directory/34696/ai-agents-for-customer-support/software> |
| sv | <https://www.capterra.se/directory/34696/ai-agents-for-customer-support/software> |
| tr | <https://www.capterra.web.tr/directory/34696/ai-agents-for-customer-support/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Capterra Canada","url":"https://www.capterra.ca/","@id":"https://www.capterra.ca/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.ca/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.ca/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"AI Agents for Customer Support","description":"Compare the best AI Agents for Customer Support in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.","url":"https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software","about":{"@id":"https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software#breadcrumblist"},"@id":"https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software#itemlist"},"publisher":{"@id":"https://www.capterra.ca/#organization"},"inLanguage":"en-CA","isPartOf":{"@id":"https://www.capterra.ca/#website"}},{"@id":"https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"AI Agents for Customer Support","position":2,"item":"https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"AI Agents for Customer Support - Prices &amp; Reviews - Capterra Canada 2026","@context":"https://schema.org","@id":"https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software#itemlist","@type":"ItemList","itemListElement":[{"name":"MORI","position":1,"description":"MORI AI is a voice agent platform for managing dealership communications 24/7. It instantly answers calls, schedules service appointments, and routes customers to the right team, eliminating hold times and voicemails. Integrating with existing phone systems, it requires no hardware changes and includes an AI receptionist for call triage and warm transfers. The platform offers natural, human-like conversations with customizable voice options, greetings, and call flows. MORI AI books appointments directly into dealership systems in real time and manages calls from start to finish. It operates continuously, providing coverage during nights, weekends, and holidays without extra staffing. The system handles multiple calls simultaneously, adapts to dealership operations, and manages peak-hour overflow. With reporting capabilities and customizable protocols, MORI AI allows seamless escalation to live advisors with full customer context.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e9065da-16e6-469b-88b7-614a09efc8b2.png","url":"https://www.capterra.ca/software/1098968/MORI","@type":"ListItem"},{"name":"Freshdesk","position":2,"description":"Freshdesk is a cloud-based customer support platform that brings together ticketing, communication, and automation in one place. Support teams use it to receive, organize, prioritize, and resolve customer inquiries from email, chat, phone, social media, and messaging apps through a single shared workspace.\n\nTeams can automate ticket routing and categorization, set SLA policies, collaborate using internal notes, and offer customers a self-service knowledge base and portal. Customizable workflows, templates, and over 1,000 third-party integrations help teams fit the platform to their existing processes.\n\nManagers get access to pre-built and custom analytics dashboards, CSAT surveys, and audit logs to monitor team performance and service quality.\n\nFreshdesk suits businesses of all sizes, from small startups to large enterprise teams, across industries such as ecommerce, fintech, travel, retail, logistics, and education.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.capterra.ca/software/124981/freshdesk","@type":"ListItem"},{"name":"Zoho Desk","position":3,"description":"Zoho Desk is a cloud-based customer service help desk that brings together support requests from email, live chat, phone, social media, WhatsApp, and more into a single workspace. All interactions are captured as tickets, giving support teams a complete view of each customer conversation.\n\nBusinesses use Zoho Desk to automate ticket routing, field updates, and multi-step workflows, reducing repetitive manual tasks for support staff. A built-in help center with a knowledge base, community forums, and an embeddable self-service widget lets customers find answers on their own.\n\nReal-time dashboards and custom reports track agent productivity, customer satisfaction ratings, and overall service performance. Teams can collaborate directly within tickets, and managers can monitor operations across multiple brands or departments from one account.\n\nZoho Desk suits businesses of all sizes across industries.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.capterra.ca/software/169505/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":4,"description":"LiveAgent is a cloud-based customer service platform that brings all customer communication channels into one dashboard. Teams manage emails, live chats, phone calls, social media messages, and self-service portals without switching between tools.\n\nBusinesses use LiveAgent to handle customer inquiries from Facebook, Instagram, WhatsApp, Viber, Telegram, and X alongside email and phone. The built-in call center supports inbound and outbound calls with IVR, call recording, and automatic call distribution. A knowledge base builder lets teams publish help articles and customer forums to reduce incoming ticket volume.\n\nCore features include a multichannel ticketing inbox, proactive live chat invitations, automation rules, SLA management, canned responses, time tracking, agent collision detection, gamification, and reporting. Over 200 integrations and 43+ languages are supported.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"ListItem"},{"name":"TeamSupport","position":5,"description":"TeamSupport is a cloud-based customer support and success platform built for B2B companies. It brings support, onboarding, and customer success teams together around a shared, account-level view of each customer, covering all interactions from a single interface across email, chat, phone, and social channels.\n\nSupport teams use TeamSupport to manage tickets, automate routing, track service agreements, and collaborate internally. Built-in tools monitor customer sentiment and engagement patterns across all touchpoints, helping teams spot at-risk accounts before issues escalate. Resolved tickets can be automatically converted into knowledge base articles, and feature requests are surfaced alongside their revenue impact.\n\nAI tools assist agents with reply drafting, ticket summarization, solution suggestions, tone adjustment, and translation. An AI agent handles routine questions and multi-step troubleshooting around the clock, escalating to human agents when needed.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.capterra.ca/software/87908/teamsupport","@type":"ListItem"},{"name":"Talkdesk","position":6,"description":"Talkdesk is a customer experience software platform that helps customer service, sales, and support teams operate a human-AI hybrid workforce across voice and digital channels. Enterprise CCaaS supports the human workforce, while Customer Experience Automation (CXA) uses prior interactions to identify automation opportunities, enables teams to build agentic AI agents with natural language, test them before deployment, and continuously optimize them based on performance. CXA orchestrates work across AI agents, people, data, knowledge, systems, and governance.\n\nWith Talkdesk, teams can manage omnichannel engagement, routing, workforce engagement, agent guidance, analytics, and self-service; use agentic AI to reason, act, and complete multi-step work; give employees and AI agents real-time context with governance and human oversight; apply industry-specific AI, workflows, and integrations across more than 12 industries; and deploy CXA with Talkdesk CCaaS or an existing contact center.","image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.capterra.ca/software/132852/talkdesk","@type":"ListItem"},{"name":"Tidio","position":7,"description":"Tidio is a customer support software suite that combines live chat, help desk, chatbot automation, and conversational AI agents. It’s trusted by over 300,000 businesses across ecommerce, tech, and service industries to improve response times, unify communication, and drive growth.\n\nWith Tidio, your support team can chat with customers in real time, automate routine questions using rule-based chatbots called Flows, and manage all conversations—whether they come from email, Messenger, Instagram, or WhatsApp—from a single, streamlined dashboard.\n\nAt the heart of Tidio is Lyro, a smart conversational AI agent capable of resolving up to 64% of everyday customer queries automatically. Lyro pulls from your existing support content to deliver reliable, brand-aligned answers—without guessing or going off-script.\n\nTidio helps teams provide great support at scale, without burning out your agents. It cuts response times, reduces missed messages, and lets your team focus on high-value tickets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.ca/software/144040/tidio-chat","@type":"ListItem"},{"name":"NiCE CXone","position":8,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—all on one enterprise-scale platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.ca/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Five9","position":9,"description":"Five9 is a cloud contact center as a service (CCaaS) platform that enables organizations to deliver exceptional customer experiences. It offers advanced orchestration across the customer journey, enhancing both customer and agent experiences with intelligent features. The cloud-based architecture provides scalability and remote capabilities, allowing businesses to adapt quickly. Five9 integrates seamlessly with leading CRM and unified communications systems, offering agents real-time context for personalized interactions.\n\nIts AI-powered features, such as intelligent virtual agents, agent assist, and workflow automation, drive efficiency and performance. Advanced analytics and reporting tools provide insights to optimize operations and customer experience.  The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, WEM, and AI to enable businesses to deliver joyful CX, increase agent productivity and deliver tangible business results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.ca/software/132405/five9","@type":"ListItem"},{"name":"Aircall","position":10,"description":"Aircall is a cloud-based business phone and call center platform that brings voice, SMS, and WhatsApp into one shared workspace. Sales and support teams use it to manage high volumes of customer conversations while keeping their CRM and helpdesk tools in sync automatically.\n\nCore features include smart call routing, IVR, call recording, power dialer, live monitoring, and a shared inbox with full conversation history across channels. Over 250 native integrations connect with tools like Salesforce, HubSpot, and Zendesk, with automatic call logging after every interaction.\n\nAI tools handle inbound calls and messages around the clock, generate call summaries, score calls, and surface real-time coaching prompts for agents during live conversations.\n\nAircall suits SMB and mid-market sales teams, customer support teams, and revenue operations roles across healthcare, SaaS, professional services, and marketing agencies. A minimum of three licenses is required.","image":"https://images.g2crowd.com/uploads/product/image/da24ab8969ae1c7989ab7867d0dd2142/aircall.png","url":"https://www.capterra.ca/software/144486/aircall","@type":"ListItem"},{"name":"Genesis Chiropractic Software","position":11,"description":"Consistently Ranked Top of Class -in Client Reviews from Trusted Platforms.\n\nOur EHR software and practice management system is the easiest to use and the best-supported chiropractic software available today. With over 10,000 users; Genesis, by ClinicMind, is also the easiest system to implement with the highest user satisfaction scores.\n\n- Care Plan Management\n- Mobile Physician Portal\n- Patient kiosks\n- Compliant, rapid, multi-specialty, and flexible documentation\n- Patient Attraction and Retention services\n- Mobile Patient Portal\n- Credentialing\n- Virtual Front Desk \n- AIScribe: Transforming Clinical Documentation Workflows","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65d4eecc-c3ff-485f-8b7d-61c7eeef8c4a.png","url":"https://www.capterra.ca/software/128411/genesis-chiropractic-software","@type":"ListItem"},{"name":"ContactPigeon","position":12,"description":"ContactPigeon is a cloud-based omnichannel customer engagement platform that brings together customer data, marketing automation, and campaign management in one place. Businesses use it to create personalized messages across email, SMS, web push, and social channels based on customer behavior and preferences.\n\nContactPigeon helps marketing teams track customer activity, segment audiences, and trigger automated campaigns at the right moment. Core features include a drag-and-drop campaign builder, real-time analytics, customer segmentation, and pre-built automation workflows.\n\nThe platform is best suited for mid-size to large retail and e-commerce businesses looking to manage customer communication across multiple channels from a single tool.","image":"https://images.g2crowd.com/uploads/product/image/faaec41428484038e1f87810e471406b/contactpigeon.png","url":"https://www.capterra.ca/software/168153/contactpigeon","@type":"ListItem"},{"name":"Front","position":13,"description":"Front is a customer service software platform that helps businesses streamline collaboration, client communication, email management, and more. It offers a comprehensive solution for managing customer communications across various channels, including email, chat, and SMS. \n\nKey features include a collaborative inbox for real-time teamwork, AI-powered automation for efficient responses, and a built-in knowledge base and ticketing system for organized support. The platform integrates all service channels into one platform, enabling seamless coordination and personalized customer experiences. Its analytics feature also provides insights for service improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.ca/software/132901/front","@type":"ListItem"},{"name":"Genesys Cloud CX","position":14,"description":"","image":"https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png","url":"https://www.capterra.ca/software/21409/genesys-cloud","@type":"ListItem"},{"name":"JustCall","position":15,"description":"JustCall is a cloud-based communication platform that brings voice calling, SMS, MMS, WhatsApp, and email into one place. Businesses use it to manage customer conversations, track call activity, and coordinate across sales and support teams.\n\nCore features include a shared inbox, call recording, call routing, auto-dialers, and integrations with CRM and helpdesk tools. Teams can monitor live calls, review transcripts, and track performance through built-in reporting dashboards.\n\nJustCall is best suited for small to midsize businesses in sales, customer support, and contact center roles that need a centralized tool for managing multi-channel customer communication.","image":"https://images.g2crowd.com/uploads/product/image/cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png","url":"https://www.capterra.ca/software/157853/justcall","@type":"ListItem"},{"name":"HelpCrunch","position":16,"description":"HelpCrunch is a cloud-based customer communication platform that brings live chat, email, chatbots, a shared inbox, and a knowledge base into one place. Businesses use HelpCrunch to manage customer support, run marketing campaigns, and engage website visitors through a single dashboard.\n\nCore features include automated chat workflows, multi-channel messaging, canned responses, and a self-service help center. Teams can track conversations, assign chats to agents, and monitor customer data from one interface.\n\nHelpCrunch is best suited for small to midsize businesses in SaaS, e-commerce, and digital services that want to centralize customer interactions across support and marketing functions.","image":"https://images.g2crowd.com/uploads/product/image/3f92f8be3c222b8c1d1022b253b472fe/helpcrunch.png","url":"https://www.capterra.ca/software/146516/helpcrunch","@type":"ListItem"},{"name":"HubSpot Service Hub","position":17,"description":"HubSpot Service Hub is a customer service software designed to enhance customer experiences and boost retention. Utilizing AI, it offers personalized support and self-service tools to scale operations. Key features include an AI-driven help desk, a knowledge base for self-service, and omni-channel messaging for engaging customers across various platforms. It also provides tools like health scoring and product usage insights to improve satisfaction and revenue.\n\nService Hub integrates seamlessly with HubSpot's CRM and other hubs like Marketing and Sales, offering a 360-degree view of the customer journey for better collaboration. Its app integrations connect favorite tools for a unified experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.ca/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"Freshchat","position":18,"description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a09520ca-9750-43e1-b539-d0f3fbaf6b03.png","url":"https://www.capterra.ca/software/158117/freshchat","@type":"ListItem"},{"name":"Tiledesk","position":19,"description":"Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted.\n\nIt includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger.\n\nTiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/87381302-e3d6-413c-8eef-49636392b373.png","url":"https://www.capterra.ca/software/187541/tiledesk","@type":"ListItem"},{"name":"Gladly","position":20,"description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.capterra.ca/software/156723/gladly","@type":"ListItem"},{"name":"Gorgias","position":21,"description":"Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.\n\nGorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.\n\nThanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.\n\nGorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2bc741c7-b864-4fea-b3e4-b763409d072e.png","url":"https://www.capterra.ca/software/155357/gorgias","@type":"ListItem"},{"name":"Comm100","position":22,"description":"Comm100 is an omnichannel customer engagement platform that brings live chat, AI chatbots, ticketing, email, and social media into one place. Businesses use it to manage all customer conversations from a single dashboard, reducing the need to switch between tools.\n\nComm100 helps support teams respond faster, route inquiries to the right agents, and automate common questions using chatbots. Key features include real-time visitor monitoring, canned responses, conversation history, and detailed reporting.\n\nIt is best suited for midsize to large businesses in industries such as education, financial services, healthcare, and technology that need to manage high volumes of customer interactions across multiple channels.","image":"https://images.g2crowd.com/uploads/product/image/2fe533f5662adac589c8c65295cadbe1/comm100-network-corporation-comm100.png","url":"https://www.capterra.ca/software/108889/comm100-live-chat","@type":"ListItem"},{"name":"Shelf","position":23,"description":"Shelf's AI-driven Knowledge Management transforms documents & files into AI-readable context for better findability and superior AI. Our proprietary AI Data Model and Cortex reasoning engine turn your document repositories and business context into highly detailed maps & directions of how your business works - maps AI can understand and perform complex reasoning over. Shelf embeds your business logic into the data, taking a massive load off LLMs. This makes AI cheaper, faster, and more accurate!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/03487fc8-e047-4c5b-9eea-766ead00c213.png","url":"https://www.capterra.ca/software/146524/shelf","@type":"ListItem"},{"name":"Zingtree","position":24,"description":"Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1efc025f-5f36-49a5-a02d-fdb2b79affe2.png","url":"https://www.capterra.ca/software/137736/zingtree","@type":"ListItem"},{"name":"My AskAI","position":25,"description":"My AskAI is the most affordable AI customer service agent, integrated with Zendesk, Intercom, Freshdesk, HubSpot, and Gorgias. \n\nIt’s live 24/7 with instant answers. \n\nSet up in minutes—no developers. \n\nTrained on your help center, knowledge base, website, and live customer data so customers get answers. When it can’t, it hands off to your team, boosting CSAT and retention.\n\n• >5x cheaper than native AI options ($0.10 per ticket) with equal or better quality.\n• Improves by finding knowledge gaps and auto-drafting new answers from past tickets.\n• Fully control brand, tone, and handover scenarios with configurable guidance.\n• Automate complex tasks (refunds, KYC, seat management, address changes, more).\n• Use it internally via private notes or our copilot extension.\n\nOn average, 75% of conversations are resolved by our AI across hundreds of eCommerce, SaaS, and marketplace businesses—saving thousands of hours. Reduce support requests overnight with My AskAI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f27d75b-5418-47fd-88dc-4fe38fc8def1.png","url":"https://www.capterra.ca/software/1045517/my-askai","@type":"ListItem"}],"numberOfItems":25}
</script>